Went in to once upon a child today to sell my items. The girls were so kind and helpful and I think…read morethe lady who is the manager ended up checking us out and she was such a pleasure she made the selling and buying experience so nice!

awful customer service. Fake nice and rude manager and associate. I was extremely disappointed. We…read morehaven't been in a while and we were never treated like this. We will never go back to Springfield location.

I am writing to formally report a serious and disturbing incident involving a Gap Factory employee,…read moreTierra Sherman, that occurred yesterday at the Holyoke Mall in Holyoke, Massachusetts. My minor child, who is employed at another department store within the mall, was harassed, confronted, and illegally recorded by this Gap Factory employee while Ms. Sherman was actively working her shift. This interaction was completely unprovoked and inappropriate. Due to the severity of the incident, Holyoke Police were called and official reports have been filed. The encounter was extremely traumatizing for my child. As a parent, I am deeply troubled that this type of conduct occurred in a professional retail environment and was carried out by an employee representing your company. It is especially concerning given that this employee has a child of similar age, yet demonstrated a complete disregard for the emotional and legal implications of her actions. Charges will be pursued, and this matter is being taken very seriously. I am requesting that Gap Factory conduct an immediate internal investigation and take appropriate corrective action. No minor -- employee or customer -- should be subjected to harassment or illegal recording while in a public retail space. Please confirm receipt of this complaint and advise on the steps your company intends to take.

I love shopping in GAP but on 3-8-24 The gap in the holyoke mall at 50 Holyoke St, Holyoke MA…read more01040. Me and friends went in the store and we waited for a friend to get out the fitting room and

What a great find! This boutique has a ton of great, reasonably priced finds in a range of styles…read moreand sizes. I loved the purchases I made online and was pleasantly surprised that they arrived within a few days! The store owners are the nicest as well and go out of their way to make customers feel welcome and appreciated. It is the best kind of small business and I can't wait to visit again.

From the owner: Welcome to Lotus & Compass Inc! We hope you leave our site or store just a teeny bit happier than…read morewhen you arrived! The team behind the Lotus & Compass Inc brand are myself (Melaney) and my husband and business partner Brandon! We are blessed with two children Hunter (5) and Haven (3). Our primary mission with Lotus & Compass is to bring affordable, stylish clothing and accessories to our customers, so that they can feel their very best EVERY DAY! Let us help make shopping for clothing both easy and fun once again!

I ended up stopping at Holyoke Mall to mall explore. It's three floors, with the bottom level…read more(basement), providing a food court and also Burlington. The mall looks pretty active, far from considered a dying mall, and definitely not dead. I saw a couple of empty spaces which gives an indication. Some stores stood out to me, one of them being Bob's Stores. I would have guessed the whole chain went to bankruptcy -- guess not? There were some other stores I came across that I don't find in my home mall, which stinks to some extent. The variety is on its "A" game. If it wasn't too far, I wouldn't mind making this stop again. The parking lot is not paved at all, and also with a large amount of poodles in different areas. It would be great to see this addressed, which will up my rating.

I was at Holyoke Mall Monday, February 16th, day before the fire. I reported to the Holyoke Mall…read moreManagement Office the foul smell of sewage and gasses in both the Food Court area and the Mall area outside JCPenny. I have to question the true cause of the fire the following night, as I was told by workmen prior to this that the Mall is built on a landfill and without proper monitoring of gasses emitted by a landfill, the Mall could be prone to fires and possible explosion. What's also concerning is that this Mall is so poorly maintained. I don't think I'll be shopping there again, ever!

I had a positive experience at this Plato's! Most Plato's I've been to have rude staff who seem…read moreinconvenienced by you trying to sell stuff but this staff was really kind and I got $80 for my haul. Not bad for Plato's! The selection was mid and I didn't end up purchasing anything. But I'd sell here again.

They are trying to attract a younger more hip crowd and it's just not working. The girls that work…read morethere are absolutely clueless.

This weekend while shopping at the Holyoke Mall, we decided to stop in at this Old Navy store to…read moresee what they had. This store itself is large and has the typical items you would find at any other location. The difference between this location and others is that the shopping experience here is completely different. Every time I shop here I am reminded about how much I actually don't like coming in. The store is typically packed with people, the store is usually disorganized, many items are damaged, and the staff is often rude. For these reasons I prefer to shop at the store in Hadley. Overall, this could be a decent store if it got a bit more organized and the staff had a better attitude. I hope that the next time I come in this shop is doing better.

Tried to return a pair of baby leggings I ordered online on 7/20/16. The women behind the register…read morewere adamant that the return policy is 45 days. The shipping label clearly says that items can be returned to the store in 60 days. I was in a hurry to get to a doctor's appointment so didn't argue the point. I had just returned an item bought on the same day from the Gap with no problem. Please educate your staff on the return policy. I'm not going back for $5.99. I think I'll mail them back to the president of Old Navy and let him know that they need to train their staff better.

This place use to be great. It has a new manager who is awful. Not just once but over the last 3…read moreyears, you make an appointment online, they always call you to say come in earlier, they don't work the hours on the website. So you go in an hour early as told, and there are 3 families ahead of you with only one person working, if you book an appointment expect to wait for at least an hour. They will repeatedly tell you they are almost done with the people ahead of you but its a lie. It takes an hour for each family. Which it should but they tell you to come early, and if you tell them on the phone you can't come early then what you booked, don't be surprised if they cancel and tell you to book some other day. It was never like this, they don't understand kids will not wait an hour all dressed up. I have waited for 2 hours before and the photography was rude and not good with kids. This place used to be fun for the kids to go to, now its awful photos and a horrible experience. I gave it 3 chances and it keeps getting worse. I will find some other place to get my photos done. The prices are way too high for headaches you have to go through

This is about the salon.I wish I could leave no stars. Avoid this salon at all costs.I needed a…read moreroot blending to match the rest of my hair and also wanted a toner to remove the yellow. After showing the stylist and I use that term loosely as she should not be doing color, two photos of the color I was looking for she says she is going to do two colors and a toner so ok since the photo had about three different shades of blonde I agreed and she quoted $200 .that's what I pay for full foil highlights that are dimensional and some balyage with toner. What she did was put bleach on my scalp (roots) after rinsing she had bleached the roots yellow/white and she said no worries I'm doing the toner now Well the toner didn't work and she used another toner and I was still left with a streak of whitish yellow roots. I asked to speak to the manager who said well let's do another toner but after being there for 3 hours I said no that's enough the woman doesn't know what she's doing and should not be doing color. She was too lazy to do foil highlights which any reputable salon would have done as I had it done many times but wanted the same amount of money as foils.I don't know what's going on at that salon but avoid Young she shouldn't be doing color. It cost me $300 to get everything fixed and get my roots deep conditioned as she damaged them with bleach and my scalp was pink and itchy for days. I am contacting an attorney to get back the cost of fixing that mess along with the emotional distress it caused me. .