I am writing to formally report a serious and disturbing incident involving a Gap Factory employee, Tierra Sherman, that occurred yesterday at the Holyoke Mall in Holyoke, Massachusetts.
My minor child, who is employed at another department store within the mall, was harassed, confronted, and illegally recorded by this Gap Factory employee while Ms. Sherman was actively working her shift. This interaction was completely unprovoked and inappropriate.
Due to the severity of the incident, Holyoke Police were called and official reports have been filed. The encounter was extremely traumatizing for my child. As a parent, I am deeply troubled that this type of conduct occurred in a professional retail environment and was carried out by an employee representing your company.
It is especially concerning given that this employee has a child of similar age, yet demonstrated a complete disregard for the emotional and legal implications of her actions. Charges will be pursued, and this matter is being taken very seriously.
I am requesting that Gap Factory conduct an immediate internal investigation and take appropriate corrective action. No minor -- employee or customer -- should be subjected to harassment or illegal recording while in a public retail space.
Please confirm receipt of this complaint and advise on the steps your company intends to take. read more