Trying to get in touch with the store because they were closed yesterday(6/10/2026) when the…read morewedding party went to get their suits. Sign in the window said A/C was down. We need the suits for a wedding tomorrow afternoon! I noticed men's warehouse is responsive on here so I figured maybe I could reach someone this way.

Don't bother buying anything from here if they don't have your exact size on the rack in store. Had…read moreto order a jacket from them because although they had the suit pants, they didn't have my size in store. After being lied to about when the jacket would be in, the supposed 2 weeks I had before my even were whittled down to only 4 days by the time the jacket came in. Then when I came to pick it up, it was damaged and they supposedly "overnighted" the same jacket from another location, however it took another two days to come in. Day before my event now, still no call about the jacket coming in so I called again and no one can find it, so as I'm about to get another suit at another store, they call and have supposedly found it, so I drive 45 minutes to Holyoke to pick it up only to be told they again could not find it when I arrived. Finally after 15 minutes a manager located the jacket in the back, but after all the trouble they only gave me a plastic bag for the jacket on a downpouring day even after purchasing a $500 suit because they had supposedly run out of suit bags. Absolutely will not be back as the communication and lack of professionalism was very disappointing.

Bad service! Low quality product! I bought a pair of boots for $300+ not even a year ago. I've warn…read morethem maybe a handful of times and while I was out to dinner last week the heel completely broke off. Not to mention I'm 6 months pregnant so I had to grab on to my husband all night so I wouldn't fall. How embarrassing! These boots are barely warn, no scuffs, heels in great condition. I brought them back to mk today- they told me shoes weren't under warranty, ( I don't care, these are practically brand new they broke) the man working told me to pay a shoe maker to 'fix' them. I just paid $300 for them, now I have to find and pay a shoe maker? This store is a joke! Customer service was awful, the products don't hold up and clearly they don't stand behind them. Huge thumbs down!

Let me tell you something DON'T BUY GIFTS AT MICHAEL KORS my boyfriend bought me a watch their…read moreknowing that I was obsessed with anything kors but when I opened the box it was a used watch the has been resized so I went back with the receipt to switch it out and the assistant manager working there started giving out such an attitude and you can tell that the watch was worn out and not something that can be done in just two days, so I calmly asked for the money back and was told that I resized the watch mind you I didn't do that and the watch was too big on me. I have just got the watch two days ago and that they couldn't give me my money back because the manager wasn't there. When I asked for the district manager they didn't give me a name. So I waited one week until their manager came back from vacation and she told me that they couldn't have sold me this watch and I swear that's how I got it.... And that they can't give me money back .. And they didn't even question the employee who sold it to us like that so I just put aside my pride and switched the watch DON'T SHOP THERE they look at you like your dirt. I work in customer service if I ever did what they did I would have lost my job. And now anyone who asks me I would never recommend going there!

Went to the mall with my little sister to get her a dress, and needed to walk through Macy's to…read moreleave the mall. We enter the store with mini pretzels and start walking towards the escalator to go down to the main level and a lady, whom i assume is a manager, eyes me and starts "discreetly" following us all across the store. As me and my sister approached the escalator she sees that they have a Toys R Us section and wanted to get a picture with the giraffe. So she sits down and asks me to sit down too and I do so that we can take a selfie. As i am handing my sister the pretzels so I can grab my phone to take the photo, the same manager lady comes up to us and says, " Girls this really isn't the place to sit and eat." , in an angry tone. She was very rude and stood in the area until me and my little sister got up and left. All we wanted to do was get a photo with the Toys R Us, giraffe on the bench, then leave. Don't put a bench in your store if you don't want people to actually use it for its function. Would not recommend this Macy's as the staff can be very rude.

I absolutely love Macy's Department Store. No matter which state or city I'm in, they never seem to…read morefail me. This particular one is neat and pretty huge. Many people were shopping for jackets, hoodies and Fall wear. Not sure if school is out today. Many kids were in the store today with their parents. Today, I didn't get anything for myself. I got my son a jacket and a hoodie for his birthday and my husband a hoodie and t-shirts. They had a decent sale, just not what I was looking for. I did find a Coach purse that I liked, but it didn't come in black. If I had to do it all over again, I would take my time and shop for me on the first floor and not go on the second floor with my son in the Men's section. He was looking for all type of Nike hoodies, but seem like him and my husband has every color. They got a North Face Hoodie and my son got a Tommy Hilfiger down jacket.

I rate Bananas on their discount area, because I can't afford things at normal price. This one…read morehas a decently sized section, though all the argyle sweaters were size small. So nice overall, but needs more cheap argyle sweaters.

I have shopped here for the past two years. I have always been disappointed with the staff here. Of…read moreall the times I have been there, I have only had one encounter where a salesperson was helpful and kind. Most of my interactions with the staff have been characterized by haughty attitudes and rudeness on their behalf. I have never asked for much beyond whether I could use the dressing room and still have been treated with disregard and most recently, with disrespect. On my last visit, I was being let into the dressing area and was asked if I was a cardholder. I told the salesperson I was. She told me I could get a 40% discount with my card. When I exited the dressing room to purchase my items I was asked again if I was a card holder by the same salesperson. I said I was. She then asked me if I was a recent and current cardholder. I told her I was. She furrowed her brow and asked if I was sure, and if she should "look me up." I told her I was and asked why she had asked me so many times. She walked away and disappeared into the dressing room area. I pulled my card out and headed to the counter to pay for my purchase. Another employee rang up my total and told me that the cardholder discount did not apply when I asked about the discount. I asked for an explanation and did not get one. The salesperson placed my items in the bag and, though I had my hand outstretched to take it from her, decided to toss it toward me on the counter. She did not look me in the eye during our entire interaction and walked off without a thanks or salutation. As I said earlier, I have never had many interactions with the staff when I am there and have never been rude or unkind. I have always had to ask for help instead of the staff asking to help me. I am a local professional, but I am also an Indigenous person and feel as if my appearance may have played a part my interactions with them. I honestly cannot think of any other reason as I have seen different treatment afforded for other customers when I have been there. Needless to say, I will not be back and am sure to spread the word. I do not think their attitudes or actions reflect the best sales practices or the reality of their brand, at all. They have elitist attitudes and are merely a lower, mid-level, retail chain. A smile and some kindness toward those of us who appear to be "other" could only help.

visited this store recently and couldn't help but notice a lack of diversity among the staff there…read morewere no Black employees working during my visit, which was disappointing. It also seems like only people with a certain look or aesthetic are hired here, which raises concerns about the store's hiring practices. I believe businesses should reflect the diversity of the community and offer equal opportunities to all. I hope management takes this feedback seriously and makes changes to create a more inclusive environment.

The employees in this location are so rude!!! I was trying to pick out a pair of jeans and I said…read moreexcuse me to one of the women working probably 5 times and she just looked at me and wouldn't move so I couldn't buy a pair of jeans. Another worker walked past me and instead of saying excuse me she said " scoot scoot scoot" Ver ride don't recommend at all

Hi yes my name is Jason. Some people call me Jeff. I just want to write this review been around…read morethis area for 59 years. I was born here. I was here when the mall got built and JCPenney has been part of my life for shopping anyways I gotta tell you the store is really gone downhill. I know there's a staffing issue with that. No excuse you never get help there anymore. People just walk out. You know the staff doesn't say hey welcome hey you're looking for something. Nobody helps you there anymore and used to be nice and clean in there and it's really dirty. Some of the racks of clothes are all messed up and kind of disappointing. I had an account there and I didn't use it for two years and they took it away on me and So. That was a bummer too not just Holyoke store. It's too bad. Nobody wants to work anymore people built these kids don't wanna work most of the kids on me, but they're good kids too. They have no ethics.

This place use to be great. It has a new manager who is awful. Not just once but over the last 3…read moreyears, you make an appointment online, they always call you to say come in earlier, they don't work the hours on the website. So you go in an hour early as told, and there are 3 families ahead of you with only one person working, if you book an appointment expect to wait for at least an hour. They will repeatedly tell you they are almost done with the people ahead of you but its a lie. It takes an hour for each family. Which it should but they tell you to come early, and if you tell them on the phone you can't come early then what you booked, don't be surprised if they cancel and tell you to book some other day. It was never like this, they don't understand kids will not wait an hour all dressed up. I have waited for 2 hours before and the photography was rude and not good with kids. This place used to be fun for the kids to go to, now its awful photos and a horrible experience. I gave it 3 chances and it keeps getting worse. I will find some other place to get my photos done. The prices are way too high for headaches you have to go through

I love this mall and especially when it has Macys, Pandora and Bath and Body Works. I can come here…read moreand go to the post office, eat at many different restaurants and Target is heree as well. I will definitely be back.

Health & Safety Hazard. It's not great when your escalators…read moreare featured multiple times over the past FIVE years (Pyramid claimed the usual Covid excuse).. But the nonstop construction, 3rd world rate roads and exterior of this mall is just laughable at this point. It strangely looks like India or Dhaka, Bangladesh both inside and out