We had a very nice overnight stay here. The front desk folks were pleasant. We had a room on the…read more5th floor. As others have noted, this is in an older area of downtown Springfield. The Mass Mutual Center is across the street, and MGM casino is a couple of blocks away. We were able to walk to a fantastic restaurant, Nadim's on Main Street. There is quite a bit of restoration going on of the historic city blocks. Our room was comfortable, the beds were great, and the bathroom was squeaky clean. We found a parking space in the smaller lot right behind the building. The included hot breakfast was ample, with a good variety of items. This is definitely one of the better Holiday Inn Express properties we have stayed at, and I am a platinum IHG member.

This experience was SO BAD I don't even know where to begin …read more Checkin : front desk definitely needs training on customer service and welcoming guests , they are more like robots . We get a room that was clean and presentable ( that's why the 2 stars) but that is basically it . We checked in around 2:30pm and after a long drive needed some rest , well that wasn't possible because the door slamming and running in the hallway lasted a while . Then at around 6pm the room next door to us had music so LOUD you could definitely hear it in the entire 4th floor . Gave it some time so see if it would stop , well it didn't !! This lasted till midnight , called the front desk twice and no one answered . At around midnight the music stopped and we could have some peace for a few hours until around 4am when the guest from the same room next door started either fighting or god knows what , sounded like slamming doors , kicking the door and punching going on . After about 20 minutes I called the front desk yet again and after ringing for a LONG WHILE , someone finally answered the phone . I explained the situation since the earlier issue with the music and now with the noise and the fact that we had absolutely NO SLEEP . The response I got was oh you should have called us earlier ( I did twice but NO ONE ANSWERED ) than the guy who answered the phone tells me he is going to send someone upstairs to see IF THERE IS ANY NOISE AND DISTURBING. Seriously ??? You think I just decided to wake up at 4 in the morning to call the front desk and complain about an imaginary problem ??? UNBELIEVABLE... that is all I have to say . Breakfast is decent but nothing special , however it's cold . Not sure why the sternos were not on . Checkout : no one asked how was our stay nor apologized for the fact we had NO SLEEP is peace in this place . I am pretty sure I'll be going back to MA . But definitely EVER STAYING HERE AGAIN .. do yourself a favor and find another hotel , there's plenty in the area .

I'm doing Airbnb here for the first time. This is an old 1929 mansion converted into a de facto…read morehotel with a French feel to it. You do have to remove your shoes before entering. There is no keypad to get in to the building. The door is open during the day and let the host know if you're coming in late. The reason is the drilling of the holes into the walls is a problem and keypads don't last long requiring more holes. The rooms are not lockable from the outside. The place is very safe and there are security cameras tracking coming and going. There is ample, non-street parking. The location is very close to MGM Springfield and other attractions. The host lives here and is a wonderful person. There is a game room downstairs with a regulation pool table, an arcade, a Scottish chess board and a gym. It has it owns bathroom and kitchen area. More pictures coming tomorrow. For $150 a night you just can't go wrong! More to come tomorrow. I'm going to do the rest of the property. This place is amazing!

Just returned from our girls weekend at Le Chateau Douillet... All I can say is Wow !!! This place…read moreis gorgeous!!! The rooms were all very Spacious with each having its own private bathroom. beds were extremely comfortable. Clean is an understatement!! If I could give 10 stars I would. We all loved our stay and will definitely be back

We used elegant affairs for our employer holiday party. Everything was perfect, the food was…read moredropped off exactly when it was supposed to be. The bread pudding for dessert was the best part! The garlic massed potatoes were also wicked good! I would highly recommend Elegant Affairs Catering for any special event!

They had a station at the Jimmy Fund event last night at Chez Josef in Agawam. It's the best…read morewhiskey bread pudding I've ever had. The girls working the station were delightful. I would for sure have them cater an affair for me. I'd love to taste the rest of their food.

Customer service at the desk was 5star…read more Even when full it felt empty Great restaurant Only gets a 4 out of hotel comparison. The rooms at the Marriott were nicer

Do not waste your money at this hotel. Very old. Very basic. Very motel 6 vibes. Not demure. For…read morethis to be a Marriott property, I was baffled at the lack of professionalism, cleanliness, and service. And don't even think about emailing the general manager, he will try to throw Marriott points at you that compensate for nothing. As of now, it's been 3 weeks and I still haven't received the additional 10k points for the substandard lodging.

Great service, even on a Saturday night. The drink selection and food options were a few levels up…read morefrom what you would expect at an indoor golf lounge. Pleasantly surprised. Although they share the kitchen with max tavern so that does add up. Great spot to kill a few hours. Even if you "don't golf" there are fun arcade style games to play while swinging the club.

We popped in for a drink after walkimg through the Bball Hall of Fame and end up staying for two…read morerounds. Steven, our bartender, is amazing. Highly knowledgeable and taught us so much about the drinks he prepared for us. While it is too bad there was hardly anyone there, it was awesome to get such personalized attention. The drinks were delish!

I love sports! Went with family to check out this place! We bought tickets inside. The woman, CJ,…read moresold us tickets at the counter. She gave us a suggestion on how to enjoy the facility! We watched the ten minute movie about parts of the history of the NBA! Then we went up to the third floor and worked our way down to the basketball court. There is so much to see and do! Much more interactive than we thought. Made a video and sent pictures from some of our experiences to ourselves! I was a "sportscaster"! There is so much memorabilia! Lots of short videos explaining parts of basketball from its beginning to present times. It includes women's basketball as well as college ball! Great experience! Would highly recommend, even for non-sports fans! Dan helped us with our videos! Great staff!

A big disappointment. The staff were all great, but it was ultimately a bad day. I was very…read moreunderwhelmed with my day/experience at the Hall. First, it's basically in a strip mall. Now, that isn't necessarily a bad thing, or reason to be negative, but you would expect something that is supposed to be so prestigious and honorable to have its own standalone facility. Alas, the basketball hall of fame shares its space with a Cold Stone Creamery and a couple of other restaurants. The HOF is shaped like a circle, so it's easy to navigate the three floors and to make sure you hit everything. But I felt the HOF was extremely lacking. I was expecting to see plaques/busts of players, owners, and dignitaries, with bios and whatnot, team/stadium history, and artifacts, and there really isn't any of that. Sure, there are some jerseys, basketballs, and nets on display but there are only a couple dozen of those. And it contains only a couple of sentences of information on them. I was expecting so much more. Heck, there's even an entire section devoted to Kobe Bryant, which is questionable at best given his checkered past. This is something that could and probably should be so much more. I spent more time (1.5 hours to and from) getting there than actually time spent there (1.25 hours). The HOF is that small. For $34 it just wasn't worth it. And honestly, it feels more like a museum than a HOF. I haven't been to other HOF, so maybe this is just how it is, but again I expected busts/statues and bios of players, owners, and dignitaries and a lot of other historical content and info, and its just not there. Of the things displayed, 99% of it is the 90's on and basketball goes back much farther than that. Even beyond that, it's called the Basketball Hall of Fame, not the NBA Hall of Fame, and there's very little mention beyond the NBA of college or any other basketball. So, in sum, it wasn't a good experience. Knowing what I know now, I wouldn't have done it at all, and I would say if someone is going to do it only do it with a discount code. The staff were all great, so I can't knock them, but the experience was forgettable. Too small, not enough displays/information, not enough historical content, and ultimately just not worth it.

Mill 1 at Open Square was awful during our wedding planning. Covid hit after we had a signed…read morecontract and they wouldn't (or couldnt) follow through with their part of the contract. They would not give us our money back but instead wanted us to sign an addendum with all these new rules. Long story short, the courts had to order them to give us back our deposit.

COVID-19 Wedding We…read morefell in love and booked this venue a year in advance. Due to COVID-19 restrictions put in place by The Governor Charlie Baker we were unable to hold our wedding as stated in the contract, a contract that we had paid in full. We had to forgo our wedding becuase of the Pandemic and ALL of our vendors except Mill 1 refunded us and were extremely gracious. The owner believed that he was not in breach of contract even though we paid for a space for 50+ guests, a dance floor, & a bar which due to COVID-19 he was unable to provide any of those things. its NO ONES fault that these restrictions were put in place it just comes down to being able to provide what was paid for. None of us would have thought a year ago that we would be "social distancing" and wearing face masks everywhere we go. The owner stopped replying to emails after we asked him straight up (so he would simple have to say YES, he can provide us with was was in the contract or NO, he cannot. ) We had to get our lawyer to reach out and inform the owner that he was in fact in breach of the contract & that further action will be taken if he continues to refuse to return our money. Of course the morning after our lawyer was in touch with him we got an email back from John. This time stating that we could have our wedding at Mill 1 BUT with only 25 people inside or with 100 people outside at another location outside the building of Mill 1 (which by the time our wedding date came around was no longer allowed in MA due to further restrictions put into place). But that is simply thats not what we paid for and were promised by our conrtact that we had signed and paid in full. We paid for the gorgeous building and the ambiance it provides. Not something out in the parking lot with less than half the guests we wanted. John would still not address the fact that we couldnt have a dance floor or a bar. He told our lawyer that he would give us half of our money back but only if we signed an NDA (non-disclosure act) so we couldnt inform the public on how he chooses to run his business no less how he chooses to treat consumers during a PANDEMIC. Our lawyer asked him for that in writing...we never got it. Spoke to our lawyer today (7/29/2020) and we have to formally sue the venue, John Aubin had no response to the letter our lawyer sent over on 7/21/2020. Today is 9/8/2020 and yesterday we finally recieved some kind of correspondance with the venue. We got an email from Regina (event coordinator) asking us if we would be using the space on 9/12/2020 for our wedding. Our attorney reached out to the venues owner John Aubin on 9/5/2020 to inform him that we would be continuing with our choice to not modify our wedding that we had paid in full for & that he could reach out at any time prior to discuss options but either way we would be continuing with legal action against Mill 1. We got no response from him. The email from Regina was fowarded by us to our attorney who kindly informed her of where we stood on the matter. Please note that Regina also mentioned that we needed to respond to her by 9/8/2021 (yes, she said 2021 obviously meaning 2020) so they decided to reach out at 1am, on a Holiday weekend, only 5 days prior to our original wedding date, and give us 1 day to respond, ONLY after the owner recieved notice that we would be persuing further legal action, coincidence? We dont think so either. Today is Monday, 9/14/2020 - our wedding was supposed to be a few days ago, no word from venue. Today is 12/30/2021- Yes, the end of 2021. We haven't heard a thing from John Aubin BUT we got an official court date today. We will see him in court January 26th 2022. Today is 1/26/2022 - Court was cancelled DUE TO COVID (ironic isn't it?) 4/13/2023 TWENTY TWENTY THREE- we've been to multiple court dates and John's tactics have works, we're exhausted new parents and we can't do it anymore ‍ anyways, a word of caution, stay away. We've spoken to SEVERAL other couples who have also had to sue the venue and WON (they got their money back thank goodness)

This is a decent hotel for a casual trip to a Casino, but for a business conference, it was kind of…read morea let down. The hotel room didn't have a desk so I made a makeshift desk with the chair and an ironing board. I'm like the MacGruber of business travel. The pillows were actually decent and the room was nice too. The bed was comfortable and the guest bath had nice toiletries and a nice decor. It's way more expensive for a room than it should be considering the amenities at the casino. There's a sports bar that was huge and they also have an outdoor courtyard for watching sports (and other stuff too I'd imagine). Terry Bradshaw's head is even bigger on that TV. A lot of the restaurants are closed during certain weekdays, but the Italian pizza place/restaurant across the street was amazing. Go there for sure!

As a Floridian, I did not know a casino existed in the middle of Massachusetts. We stayed one night…read morein the king suite and it was a great room! I loved the decor and space. I also felt very clean in the room- no carpet (yay!). I also love that the casino is non-smoking. A few things that fell short of 5 stars- there is a place for valet parking- but no valet parking. On one side of the casino the ATM machines weren't working so we had to go to the complete other side. I loved the huge shower- and it was equipped with soap/shampoo/conditioner, but there was no shelf to put your own toiletries on.