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    Holiday Inn Express Springfield Downtown

    3.6 (30 reviews)
    Open Open 24 hours

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    Michele R.

    We were in town for a lacrosse tournament at Springfield College and came across this Holiday Inn Express. Rooms were clean/large, staff was wonderful/accommodating and great continental breakfast options. Indoor pool and gym included. Free parking and plenty of it! I will say that the area around the hotel is not the safest, so try not to walk around at night. The doors to the hotel are locked from 11pm to 7am for guest safety. You can unlock doors with your key. Overall had a great stay and would stay again if visiting Springfield!

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    Mike H.

    Holiday Inn Express Springfield was a clean, safe escape from the surrounding homeless population. The staff was fantastic, and very accommodating. The breakfast was high quality with a good selection. And the room was clean and comfortable. The elevators are fast, and the hotel overall was very quiet. It is located right across the street from the Mass Mutual Center loading dock, so a quick walk on a nice day, and you'll be to the front doors in no time. I 100% Would stay here again. I had tons of display products sent to the hotel and when I checked in (1:00am) they pointed them out and told me I could come get them whenever I wanted. This made my job even easier. The next morning when I went to get them, the staff was there to help me load my car with a smile. My interaction with everyone was positive and I never once felt slighted, not even for a second. I used the Holiday Inn computers to print some rerun labels for my stuff. The computers were a bit slow, but with a little patience, a non issue. The parking was free and plentiful, but was a solid 100 yards away. Still closer than any casino parking. The parking lot was well lit and had room and easy access. Access to the MGM Springfield was only a short walk. Really a great stay.

    bed bugs stay away! Rude staff except security guard no offer for room change until we decided to leave early we didn't want to risk getting bit in that room also! The Manager was extremely rude! I will call corpirate. Even after we showed the bites they did not care. We were told we never know what people bring into the rooms! I would not recommend this hotel!

    Owen R.

    4 stars for the hotel; room is clean, laundry out of service. Parking lot is sketchy (consistent flow of addicts waking around your car). Reception was annoying; been awhile since an American asked me about how cold Canada is and do we live in igloos??! I've never even seen an igloo, Toronto weather not that much different than here... it's been awhile since I disliked a city as much as Springfield, happy to move on.

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    Jeff M.

    HIE is my go-to spot for most business trips and they can vary wildly in regards to quality overall throughout the east coast where I've spent much of my time in them. This downtown location is very special, a nice sized tower central to many things you may want to do for an EXTREMELY good price. Want to visit the new casino at a fraction of what a room would cost to stay on site? Take the few minutes walk over to the casino and sleep happy knowing you saved some coin to gamble with. The Basketball Hall of Fame is just a few minutes drive away, the arena where minor league hockey plays is within walking distance, along with many great restaurants. Ask for a room with a view of downtown if you can land it, the higher floors definitely have good sight lines. Service was great from start to finish. The front desk staff was uber friendly and the breakfast lady didn't stop talking all morning. I didn't use the pool but the workout room was decent enough with plenty of machines as long as it doesn't fill up with guests. The beds were comfortable and the room was clean, not much else you can ask for in that regard. I did have trouble getting on wifi but it was likely my equipment. Parking was my only pet peeve, I ended up in a (free) lot with a 3-4 minute walk away, but no coverage if the weather is bad for your walk to and from. That's ok, I understand the issues surrounding services such as parking in an urban setting but the closer lots fill up fast so just be prepared for that.

    Tiffany G.

    I loved it here! The location is great if you're going to MGM, there's a pool, the hotel is only only a year old and the staff were so helpful for the complimentary breakfast in the morning. Our room was upgraded so I didn't stay in a regular room, but I peaked in a couple that were getting cleaned and they looked adequate. It's not a high rise so there are no beautiful views, but there's free parking and that counts for something in a city! We went down right before breakfast ended but they were still willing add more pancake mix to the machine after breakfast was supposed to end so that I could have pancakes. She even made them and brought them to my table after getting the machine back up and running! I definitely seeing us staying here again in the future. In the right weather we'd even walk to the casino since it's only about a half mile away. Hopefully we can check out the pool in the future too! The hotel was clean and had everything we needed! There are also computers in the lobby if you need to use one. The WiFi always worked well while we were on the property. Oh, returned to this review a day later to add how comfortable I found our king size bed and pillows! Usually one or the other bothers me, but I was so comfortable here, slept well there!

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    The room is very nice the beds are comfortable and the decor cool. The room was very clean as well!

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    Ask the Community - Holiday Inn Express Springfield Downtown

    Review Highlights - Holiday Inn Express Springfield Downtown

    The Mass Mutual Center is across the street, and MGM casino is a couple of blocks away.

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    Open Square - Studio space in western Massachusetts for artists, makers and other creators.

    Open Square

    (5 reviews)

    Mill 1 at Open Square was awful during our wedding planning. Covid hit after we had a signed…read morecontract and they wouldn't (or couldnt) follow through with their part of the contract. They would not give us our money back but instead wanted us to sign an addendum with all these new rules. Long story short, the courts had to order them to give us back our deposit.

    COVID-19 Wedding We…read morefell in love and booked this venue a year in advance. Due to COVID-19 restrictions put in place by The Governor Charlie Baker we were unable to hold our wedding as stated in the contract, a contract that we had paid in full. We had to forgo our wedding becuase of the Pandemic and ALL of our vendors except Mill 1 refunded us and were extremely gracious. The owner believed that he was not in breach of contract even though we paid for a space for 50+ guests, a dance floor, & a bar which due to COVID-19 he was unable to provide any of those things. its NO ONES fault that these restrictions were put in place it just comes down to being able to provide what was paid for. None of us would have thought a year ago that we would be "social distancing" and wearing face masks everywhere we go. The owner stopped replying to emails after we asked him straight up (so he would simple have to say YES, he can provide us with was was in the contract or NO, he cannot. ) We had to get our lawyer to reach out and inform the owner that he was in fact in breach of the contract & that further action will be taken if he continues to refuse to return our money. Of course the morning after our lawyer was in touch with him we got an email back from John. This time stating that we could have our wedding at Mill 1 BUT with only 25 people inside or with 100 people outside at another location outside the building of Mill 1 (which by the time our wedding date came around was no longer allowed in MA due to further restrictions put into place). But that is simply thats not what we paid for and were promised by our conrtact that we had signed and paid in full. We paid for the gorgeous building and the ambiance it provides. Not something out in the parking lot with less than half the guests we wanted. John would still not address the fact that we couldnt have a dance floor or a bar. He told our lawyer that he would give us half of our money back but only if we signed an NDA (non-disclosure act) so we couldnt inform the public on how he chooses to run his business no less how he chooses to treat consumers during a PANDEMIC. Our lawyer asked him for that in writing...we never got it. Spoke to our lawyer today (7/29/2020) and we have to formally sue the venue, John Aubin had no response to the letter our lawyer sent over on 7/21/2020. Today is 9/8/2020 and yesterday we finally recieved some kind of correspondance with the venue. We got an email from Regina (event coordinator) asking us if we would be using the space on 9/12/2020 for our wedding. Our attorney reached out to the venues owner John Aubin on 9/5/2020 to inform him that we would be continuing with our choice to not modify our wedding that we had paid in full for & that he could reach out at any time prior to discuss options but either way we would be continuing with legal action against Mill 1. We got no response from him. The email from Regina was fowarded by us to our attorney who kindly informed her of where we stood on the matter. Please note that Regina also mentioned that we needed to respond to her by 9/8/2021 (yes, she said 2021 obviously meaning 2020) so they decided to reach out at 1am, on a Holiday weekend, only 5 days prior to our original wedding date, and give us 1 day to respond, ONLY after the owner recieved notice that we would be persuing further legal action, coincidence? We dont think so either. Today is Monday, 9/14/2020 - our wedding was supposed to be a few days ago, no word from venue. Today is 12/30/2021- Yes, the end of 2021. We haven't heard a thing from John Aubin BUT we got an official court date today. We will see him in court January 26th 2022. Today is 1/26/2022 - Court was cancelled DUE TO COVID (ironic isn't it?) 4/13/2023 TWENTY TWENTY THREE- we've been to multiple court dates and John's tactics have works, we're exhausted new parents and we can't do it anymore ‍ anyways, a word of caution, stay away. We've spoken to SEVERAL other couples who have also had to sue the venue and WON (they got their money back thank goodness)

    BetMGM Sportsbook at MGM Springfield - MGM Springfield

    BetMGM Sportsbook at MGM Springfield

    (441 reviews)

    $$

    This is a decent hotel for a casual trip to a Casino, but for a business conference, it was kind of…read morea let down. The hotel room didn't have a desk so I made a makeshift desk with the chair and an ironing board. I'm like the MacGruber of business travel. The pillows were actually decent and the room was nice too. The bed was comfortable and the guest bath had nice toiletries and a nice decor. It's way more expensive for a room than it should be considering the amenities at the casino. There's a sports bar that was huge and they also have an outdoor courtyard for watching sports (and other stuff too I'd imagine). Terry Bradshaw's head is even bigger on that TV. A lot of the restaurants are closed during certain weekdays, but the Italian pizza place/restaurant across the street was amazing. Go there for sure!

    As a Floridian, I did not know a casino existed in the middle of Massachusetts. We stayed one night…read morein the king suite and it was a great room! I loved the decor and space. I also felt very clean in the room- no carpet (yay!). I also love that the casino is non-smoking. A few things that fell short of 5 stars- there is a place for valet parking- but no valet parking. On one side of the casino the ATM machines weren't working so we had to go to the complete other side. I loved the huge shower- and it was equipped with soap/shampoo/conditioner, but there was no shelf to put your own toiletries on.

    Holiday Inn Express Springfield Downtown - hotels - Updated May 2026

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