I had been at the Hotel Northampton before and loved it. I thought it would be the perfect place…read moreto celebrate 35 years of marriage with my wife. It turned out I was mistaken. We expected to be in the main building and were disappointed to be placed in the Gothic Garden out building. The first room we were in had a broken air conditioner and the temperature of the room was 78. After speaking to the staff a man in a suit with a walkie talkie came over. He tried but failed to open a window and poked at something on the air conditioner unit. Nothing changed and about 3 hours later, I went to the main building to report it. Amazingly, they had a room upstairs. The air conditioner worked in this room, however it was fighting with the 78 degree temperature and went on for 20 minutes then off for 20 minutes repeating this cycle all night. It would have been ok if it didn't sound like a jet engine at the foot of the bed. And the mattress was so pillowy that you couldn't move once on it. Neither my wife nor I slept and not for a good reason. When I checked out, I mentioned the discomfort and noise and the staff only wanted to know if I wanted my receipt on paper or by email. Highly disappointing and expensive mistake.

The hotel was fine, the restaurant was not. Ive had good meals there in the past but, perhaps…read morebecause they are between managers, dinner was pretty sad. The Tuscan Salad was missing several ingredients mentioned in the menu, included rotten pieces of lettuce, and was overladen with roasted garlic cloves. (After the first 5 or so I opted out of the remaining 10.) The balsamic dressing was way too sweet. I only got it because they were out of the one i wanted - they were out of a lot of dishes. My dining companion noted that his food wasn't very warm, the carrots were inedible, and did I mention it took a long time for our food to come even though there were hardly any other diners ? Finally, we had a lemon cream cake for dessert that was almost painfully sweet.

Pro - location. Northampton is a great little town…read more Also, the front desk staff is extremely friendly and is doing their best to go above and beyond. But, I had to knock off a star because the Wifi in the rooms doesn't work. This is a massive disappointment for what is supposed to be a modern hotel. As is the case with technical things, I assumed it was a me problem. The friendly front desk staff explained that the public WiFi works fine but the guest Wifi is problematic. This means that after driving for 2 hours and arriving hangry and with hours worth of work to do, I have to sit in the lobby to get anything done. It is challenging to focus because there are other groups here talking. I am loyal to the Marriott brand and have the gold lifetime elite to prove it, but I don't think I will stay in this hotel again. After a day of work, I want to be able to settle in my room, order some food, take my bra off, and do the work I need to do to get ready for the next day. So I must say, this is a huge disappointment.

Very clean and well organized, disability friendly hotel. Decent parking and friendly people…read more Breakfast was ok with very good coffee and a number of options hot and cold. They have wine and beer for sale. Neither selection is great but duckhorn reds are a strong option. No IPAs for beer and that's disappointing. Wifi was also disappointing and the TV was very strange, rebooting several times before we could watch anything. Hot water seemed limited when we were there but perhaps they were booked up and we were all using it at once? We enjoyed our stay and will return.

Wonderful lunch spot between Boston and Stockbridge when driving along the mass Turnpike. Nice…read morelunch and a beautiful bake shop if you're supposed to bring a dessert. Today we tried the open face turkey sandwich. It included both white and dark meat, stuffing, served on cornbread with gravy. It was accompanied by whole cranberry sauce and French fries. My partner had the grilled caprese and tomato sandwich with a small side salad. Our waitress Sara was great. Attentive, refilling our drinks and checking in without hovering. The restaurant is nicely decorated for the holiday season.

We came to try hasty pudding, which is no longer on the menu. We started with pierogies and the…read morecrab Mac. Could not find a crab, but the mac and cheese was good (best item of the night). The pierogies were dry and difficult to cut through; we tried but did not finish. The shrimp risotto was very bland. The pot roast seemed like shaped meat and was very dry, as well as bland. This is not a good example of fine dining; it felt very saltless and flavorless. There is a reason why there aren't many good reviews for this restaurant. I would not recommend.

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

Very nice hotel that was clean and offered free breakfast. The hot breakfast was good and they…read moreoffered something different each morning. The coffee was just ok but I was happy to have it. The room was spacious and clean with a full kitchen that had everything you could need. The bed was comfortable and quiet except for one night around 2am when loud music started blaring from room 214 below me. Front desk didn't seem to be able to do much about it. When it snowed the parking lot was cleared off well and seemed to be centrally located to a lot of things. There is a sketchy Walmart across the street if you really need some things but I was warned to stay away from it.

Great experience all nice people there whenever I've been there no inappropriate behavior at all.read more

First time experience. It was refreshing. Staff and people were very nice. Pool is excellent…read more They have a great library and gorgeous waterfall , worth the short walk. The nudity takes a bit getting used to. I found it best to just go for it once there. Had some marvelous conversations. Thinking about it , I think the staff could be a little more aware of newbies and maybe check in on them. Maybe whoever brings you on the tour. My only minor concern. I will go back before the end of summer

This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

It was a quaint and cute hotel and had a lot going for it. Unfortunately, for being expensive, it's…read morea bit tired. The staff are not very friendly or helpful. We sat in the parlor room and the chairs were all torn up- terrible! We wanted coffee and went to the front desk where the clerk was playing solitaire. When we asked if there was coffee or hot cocoa we were told to go to the bar and order it and it would be delivered to us- we were surprised that she didn't stand up and offer to take care of it for us. Customer service training should be a focus. There are a lot of places to stay and we should feel that we made the right choice in staying here and spending money here but we don't. Hopefully employee training as well as some repairs will be done so that customers can benefit.

I so wanted to love this, quaint, historic place. If my daughter chooses Amherst, then I would…read moremost likely stay here again. But next time, I'm going to have some requests. There's no place as close to the college as the Inn on Bolton. It's literally on campus and probably part of his problem, is run by the college. It's really expensive. Yet, the rooms are small and awkward. Plus it's a bit of a labyrinth and I feel too little twin girls are gonna pop out at any moment and scream redrum at me. When we checked in at 2 AM, exhausted from our cross-country trip, and a one hour drive, the receptionist sent us to the wrong wing, and when I went downstairs, he sent me back up, saying I just didn't see it. I had to go down and have him come upstairs to help us find our room only to discover it wasn't where he sent us at all. Next, there was no bottled water in the entire building, not to buy or what is customarily complementary in a hotel of this price range The very polite guy went onto explain that it was because they hadn't received their shipment of water. I'm confused because I sure did pass Walmart, Target a grocery store and a Trader Joe's just minutes from here. But alas no one thought to go get water. Their parking lot is a four minute walk from the hotel. You may hit the jackpot and get one of the 45 spots right in front of the hotel. We didn't. Boo!! Also, they are saving money by not cleaning the rooms daily. I think that's BS but it would've at least been nice for them to tell us a check in. I found a gray hair on the comforter which was not ours. Gross!!! They do have a fancy, highfaluting Molecule air filter that I did not steal. I don't love this place and I wouldn't recommend it for any other reason then if you were spending multiple days on campus. If I come again, I will request daily service and also request to be in the west wing.

Marcus Was very nice! He was welcoming and very helpful! Thank you Marcus! The entire staff was…read morewonderful, Marcus just stood out to me because he was very nice.

An excellent choice for our third night in Massachusetts. Hampton inn is the home of Hilton…read moreHeavenly Beds. I expect that and get it. Quiet room and a guest laundry on site on our floor. So easy to take care of business while we are here. We are prob going back to the Brimfield antique show tomorrow, long day, we may come back for another night. We ll see. Update The night went well. The included breakfast was nice but not hot and no microwave. The coffee was light roast So I ll be at Starbucks next. So a 8 out of 10.

The staff is so amazing. I had to get a last minute hotel and they were more than accommodating…read more The rooms are so cozy and big. I felt so comfortable there. They have breakfast from 6-10.

The worst hotel ever!!! I would give it 0 stars. First the hotel booked reservation for the wrong…read moredate and I had to call back to chamge the date. Second, the hotel did not have my reservation in the computer system and I had an email confirmation. We were left waiting 45 minutes for a new room l. The bathroom door also fall off the hinge and my husband was locked in the bathroom.

Incredible stay on a busy weekend. There were two events happening this weekend a kids hockey…read moretournament and a dog show. The hotel was pretty full and the staff did a great job. They were all friendly and helpful. Everything was managed very efficiently and despite being busy everything ran smoothly. The hotel itself has a couple years on it (not old enough to need a remodel) but was well maintained and really nice. Everything was clean and didn't show signs of wear. The bed was extremely comfortable, my wife and I slept like royalty (which is not usually the case even at home). The bathroom was well maintained and spacious. Lastly the breakfast. While it had the normal "Hilton" layout the quality was better than usual. Sure the scrambled eggs were the typical powdered eggs but there were options that were unique. Such as the French toast sticks, lemon poppyseed and blueberry scones, zucchini nut muffin and a few other things I can't recall. Definitely recommend staying here and I am adding it to my Hilton favorites in case I am back in the area. If you stay I hope your experience is as good as ours was.

Conveniently located at the Hazard Avenue exit off I-91 in Enfield. We had a great stay. Clean…read moreroom. Plenty of parking. Friendly staff. Next year when we go to the train show, we will definitely come back.