Such a cute place and very affordable. It was a little tricky to find at first since the address…read moreis common so we went to another 20 Springfield but when I called, Marci (the owner) picked up and was able to assist with directions. There's plenty of parking in the back and check-in was easy. There's no lobby or reception area per se but Marci gave us the code for the back door and for our room. Each room is uniquely themed. We stayed in the Gamma Green room which had a large TV, hulk related memorabilia, and a random aquarium. There wasn't a light above the shower which should probably get installed or fixed. Breakfast is only from 8:30 to 9:30. For breakfast, she made cheesy eggs with a pumpkin trifle and a cheesy omelet with a blueberry muffin/trifle. I sensed a theme in the breakfasts but everything was delicious, especially the blueberry. I loved her selection of mugs too.

A quaint option for travelers looking for a touch of New England charm coupled with a hint of…read moreunique hospitality. The Inn consists of eight rooms over three floors, each with its own distinct theme. Guests are provided with a keypad code to enter the Inn, along with their own separate code to enter their room. There are no key cards or fobs. The schlage doors will lock about 15 seconds after opening. A second, mechanical top lock is also provided. Water pressure is good in the showers. Rooms look a little smaller in person than on some booking sites. I did see there were no evacuation routes posted in the event of an emergency, although fire extinguishers and smoke alarms were present. The owner lives adjacently to the Inn, and welcomes guests beginning at 830a with an excellent casserole breakfast consisting of eggs, sausage and a cranberry muffin confection that was simply outstanding. There is a children's hospital across the street but don't let that fool you. You will sleep soundly enough. The property looks as if they are planning some renovations in the future. I stayed here while attending the Amherst Railway Train Show, as it is located conveniently near the Big E. A cute and hip choice vs. franchise locations in the area. I recommend and will return.

I would like to give 4.5 stars to this printer/binder. The hardcovers they printed and bound for us…read morewere of excellent quality. The printing was flawless, the binding secure, and the quality of the dust jacket in both paper and color match was outstanding. The only error in the print run was that one copy had a dust jacket askew. I didn't give them five stars because they did end taking a lot longer than the turnaround stated on their website, and the owner, when it became clear that he couldn't meet the deadline, stopped communicating with us. However, an employee took over our job and she was fantastic to work with: responsive, professional, and helpful. The quality of the finished product could not be a lot better, in our opinion, and the price was very reasonable. We would absolutely use this company again.

Bruce F. Jacobsen, Executive VP is undoubtedly one of the most angry and unprofessional people I…read morehave ever encountered. He is impulsive, rude, reckless, offensive and overall not well. Any person that feels the need to jump to conclusions and attack a persons persona, needs serious help. After asking for a follow-up e-mail along with some questions as to learn about their process Bruce wrote "The folks that work with me know what they are doing, know the questions to ask so so we do our work properly...." He then continued to assault and attack in the most brutal way. Also, what they advertise, is not consistent with what they sell. This may be the exact reason for his unruly behavior. His associate Cindy Rosendale is just as crazy. I have never been so taken back by anyones behavior (and for zero reason) as I have with the two of them. Also, note that this is the first time I have written a review. Considering the shocking experience, I felt compelled. STAY AWAY. WORST CUSTOMER SERVICE EVER.

A hidden gem! On 8 acres, the whole house has been beautifully restored to its 1722 salt box…read moreorigins, with all modern conveniences added. Two beautiful ponds in the backyard with fountains. I stayed in the Tobacco Valley Suite, which had a Queen bed, a separate sitting room and a private bath. The most peaceful sleep I ever had! Great continental breakfast, wine at night, and the host, Thomas, quietly ensured my stay was perfect. Excellent value! A great location for families, couples or single travelers.

This was the last stop on a four day college tour with my granddaughter and I'm glad it was the…read morelast because it wasn't good. The first person who greeted me was okay, and the bartender was okay - but after that it went downhill FAST. We had gone to bed early - after a dinner that was notable in that we thought it was a recommended one that was close - but it was a ways away on the freeway. Not a big deal, but curious. Once we headed up to bed it was like a circus started. There were young kids running along hallway, screaming, etc. After 9 it turned into a super noisy bath - felt like it was in our room and was loud, and the water seemed to go on forever. I'm not sure of the correlation, but this morning all we wanted was a hot shower before we hit the road - water ran, ran, ran - no hot water. Called down and was told - and I'm not making this up - we can move you to another room if you want a shower. I kind of thought that was the epitome of how to not deal with a customer, but then when I mentioned the kids making noise the comment was "well, you didn't call last night so we didn't know it was noisy". Yup - that is right. I should have but instead I tried the softer way by opening the door and asking if they could be quiet.

Absolutely amazing... from the moment I walked in, they were extremely welcoming. Went to the bar…read morefor a drink, KIM was amazing, the most personable and sweetest bartender. I highly recommend this hotel.

My car broke down on the Mass Pike and I was desperate to get to my Uncle's funeral. I was treated…read moreso kindly and they went out of their way to accommodate my needs. I am so grateful to Enterprise and I will continue to rent from them in the future.

I used to rent from them when ever I needed a rental. However the past year the service and…read morequality have been highly over rated.

This is a decent hotel for a casual trip to a Casino, but for a business conference, it was kind of…read morea let down. The hotel room didn't have a desk so I made a makeshift desk with the chair and an ironing board. I'm like the MacGruber of business travel. The pillows were actually decent and the room was nice too. The bed was comfortable and the guest bath had nice toiletries and a nice decor. It's way more expensive for a room than it should be considering the amenities at the casino. There's a sports bar that was huge and they also have an outdoor courtyard for watching sports (and other stuff too I'd imagine). Terry Bradshaw's head is even bigger on that TV. A lot of the restaurants are closed during certain weekdays, but the Italian pizza place/restaurant across the street was amazing. Go there for sure!

Eh - it was ok. It's in a sketchy part of town. I pulled into a parking spot and saw two guys…read morewalking over to a car and picked up drugs... This was confirmed when I heard them talking about how much money each of them would make off of it in the elevator. I have been to many casinos including MGM and even though casinos probably have drug deals - they are by people smart enough to be discreet and not talk about it in the hallways and elevators. Not here! Springfield has a lot of Violence and drug activity and I am surprised that MGM built a casino there. They should have kept their brand at Foxwoods. Inside the casino the layout is pretty tight, slot machines are very close together. We didn't try any restaurants because we had just come from dinner. We didn't stay long - didn't like the vibe. Most likey won't go back. Seriously - sketchy. Other reviewers are right.

One of the worst hotels stays I've had…read more The customer service is terrible. The blonde lady working the front desk was extremely unpleasant. Really should not be in a customer service facing position. The hotel was pretty dirty. There were mystery fluids on the floor of the elevators for an entire day that weren't cleaned... and they only have 2 elevators. The AC is also motion activated so I hope you enjoy waking up hot in the night and the room being hot each time you come back to the room. This place is just extremely cheap... you're better off at the Motel 6. We were on a road trip and wanted to utilize the laundry facilities but ended up paying $24 for 2 loads due to the driers not drying at all. The rooms themselves were fine overall, could definitely hear our neighbors having a good time in the next room over through!

The staff is so amazing. I had to get a last minute hotel and they were more than accommodating…read more The rooms are so cozy and big. I felt so comfortable there. They have breakfast from 6-10.

Excellent is the only word to describe it here. Diana who manages the water park is the MOST…read morehelpful person I have come across in years I have worked retail (Conv/stores and restaurants) for decades and she is remarkable, truly. I'd highly recommend this place. The hotel was clean, front desk people as well were very nice

Booked this hotel last minute for my daughters birthday solely due to 'Water Park Now Open" on a…read morebooking site and it's proximity to 6 Flags New England. Should have checked Yelp first. Show up after working all day and a 2 hour drive, Otherwise I would have turned around and done something another weekend. The rundown outside sums up what you'll see on the inside. Unkempt grounds, dirty windows, weird parking areas....You're not allowed to park out front. Come in at 3pm. Woman sees me then walks away... stood there a good 10 minutes under a flickering light that would cause a seizure before another woman checked me in.... Only to learn that the indoor water park is NOT open. I drive around the building to my parking area.... garbage everywhere, windows are filthy, you can see that many of the drapes are stained and worn from the outside. Inside it doesn't get much better. You walk through the door and there's a musty odour. My door didn't fully close... Kind of makes you wonder how many times it was kicked in? Windows are dirty, drapes are torn and stained, cracks in the walls, wallpaper peeling off, air conditioner was on but none of the buttons worked - - I literally had to unplug it. Crumbs inside the drawers.... I made it a point to pull apart the bed (convinced there is probably bed bugs) Luckily I did not find any, but doesn't mean there's not fleas because I definitely feel itchy. Bathroom appeared clean - - Glad we are up-to-date on our tetanus inoculations in the event we cut ourselves on the rusty metal broken toilet paper holder. This $**** hole cost $411 for 2 nights.