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La Quinta by Wyndham Springfield MA

2.8 (90 reviews)
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Dead bedbug and the blood that it left behind after being smooshed.

Beware of giant bedbugs! Bugs when you smoosh them and they explode with human blood are not carpet beetles! Refused to issue a refund for the 2-hour stay (hightailed it out of there)!

Look how clean they got it!  Man, I wish it was this clean when I checked in!  What a contrast!
Chelle C.

This is an update to my previous review: The only good thing about this hotel stay was the manager (Christina) adjusted the nightly rates by $40 a night for each room. Personally, as a manager and business owner I would have offered a free night however I was happy that I didn't need to have a further discussion with her and that the front desk kept her up to date. She had the adjustments ready for me as soon as I walked to the front desk and was very apologetic and kind when dealing with me. After I spoke to the supervisor (Thalia, I believe) on day 2, and mentioned that they didn't clean the mold she must have sent someone up when she saw me leave for dinner because it literally sparkled when I got back. I had to do a double take because I didn't expect it at that point since my room didn't have housekeeping service during my stay and they didn't clean it the first time. If I can I will post a picture, now if they can just keep it that clean no one will complain. It's a really easy solution... But they need to change their housekeeping system which I will contact the owners regarding. It is a privately owned franchise, so I know the challenges that come from dealing with the owners concerning staffing concerns, etc. I will be contacting them directly. I may update this review based on my experience with them. Christina, Thalia (I believe I am spelling her name correctly, I took a brief peak at the name tag) and the front desk crew provided me personally with exceptional care and they alone deserve 4 stars just based on empathy and a listening ear alone. Not one time did I feel like they didn't actually care, even after the crazy busy check in/check out that I witnessed earlier in the day. Life Tip: speak to them like they are human because they are! I say this because I was really upset with the attitude of another guest who was checking in and had an issue regarding a policy. Being a jerk will get you nowhere in life. Ok... Lol Anyway, the hotel function as a whole at this point in time is only worthy of 3 stars maximum. At least for the next few weeks (the Big E Is there, PLUS it takes a few weeks to get a good flow going from new training, etc), Please do not expect a 4 star hotel experience, unless you are used to 2 star hotels... In that case - you will be more than impressed but if you are used to 4 and 5 stars hotels like I am, this will not meet your expectations and you will be sorely disappointed. 3 at best currently.

Even the furry kids are sleeping soundly

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3 years ago

Hotel was well located and in good condition. Kim at the lobby bar was the best bartender. Bar was small, but she was great.

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8 years ago

Great experience but the hotel breakfast was extremely busy the toaster caught of fire. The beds were very comfy.

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Ask the Community - La Quinta by Wyndham Springfield MA

Is there a shuttle to the MGM casino?

Walk! It's down the street.

My friend who used to live in Springfield said this was a sketchy area. Can anyone confirm or deny?

No it's ok--near lots of businesses and three or four blocks from New casino.

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Review Highlights - La Quinta by Wyndham Springfield MA

Went to the bar for a drink, KIM was amazing, the most personable and sweetest bartender.

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Homewood Suites by Hilton Holyoke-Springfield/North - Exterior Day

Homewood Suites by Hilton Holyoke-Springfield/North

(40 reviews)

$$

This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

BetMGM Sportsbook at MGM Springfield - MGM Springfield

BetMGM Sportsbook at MGM Springfield

(441 reviews)

$$

This is a decent hotel for a casual trip to a Casino, but for a business conference, it was kind of…read morea let down. The hotel room didn't have a desk so I made a makeshift desk with the chair and an ironing board. I'm like the MacGruber of business travel. The pillows were actually decent and the room was nice too. The bed was comfortable and the guest bath had nice toiletries and a nice decor. It's way more expensive for a room than it should be considering the amenities at the casino. There's a sports bar that was huge and they also have an outdoor courtyard for watching sports (and other stuff too I'd imagine). Terry Bradshaw's head is even bigger on that TV. A lot of the restaurants are closed during certain weekdays, but the Italian pizza place/restaurant across the street was amazing. Go there for sure!

As a Floridian, I did not know a casino existed in the middle of Massachusetts. We stayed one night…read morein the king suite and it was a great room! I loved the decor and space. I also felt very clean in the room- no carpet (yay!). I also love that the casino is non-smoking. A few things that fell short of 5 stars- there is a place for valet parking- but no valet parking. On one side of the casino the ATM machines weren't working so we had to go to the complete other side. I loved the huge shower- and it was equipped with soap/shampoo/conditioner, but there was no shelf to put your own toiletries on.

Residence Inn Springfield Chicopee - Room 314 sleep and living area

Residence Inn Springfield Chicopee

(33 reviews)

$$

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

Very nice hotel that was clean and offered free breakfast. The hot breakfast was good and they…read moreoffered something different each morning. The coffee was just ok but I was happy to have it. The room was spacious and clean with a full kitchen that had everything you could need. The bed was comfortable and quiet except for one night around 2am when loud music started blaring from room 214 below me. Front desk didn't seem to be able to do much about it. When it snowed the parking lot was cleared off well and seemed to be centrally located to a lot of things. There is a sketchy Walmart across the street if you really need some things but I was warned to stay away from it.

La Quinta by Wyndham Springfield MA - hotels - Updated May 2026

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