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    Sheraton Springfield Monarch Place Hotel

    2.7 (130 reviews)
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    The reception area - large but very little seating
    Ken C.

    Dated. Oh so dated and old school. Dimly lit, cavernous spaces full of conference rooms and hosting several restaurants, where it seems only one is open at a time. Still, the hotel is clean enough though sorely in need of a renovation. And - what's with the elevators? They have like 6 of them, but only seems like one is running at a time. Wait times for the elevator was so ridiculously long, that many patrons (including us) chose the fire stairs instead (and what a lovely climb up and down that was!) Rooms are adequate but the windows are not sound-proofed and with busy I-91 like RIGHT THERE, you hear every traffic swoosh, honk, and screech. Plus the plumbing - while I am glad it works, you will not only hear your own pipes running, but your neighbors' pipes above and beside you. The reception staff, however, are welcoming and polite. We tried one restaurant - Sports Restaurant - for a quick lunch when we arrived: it was okay, burgers were so-so, good fries and salads, and nice service, but nothing to write home about. Breakfast was in the Pick Restaurant, buffet style: a little pricey for the few offerings offered, but it was tasty enough and the cook-to-order omelette station was good. Excellent service staff. Keep the people, but replace the interiors!

    Lobby
    Ruthie B.

    A charming hotel in the heart of the city with incredibly helpful staff. I did not pack for rainy weather but was able to borrow an umbrella from the front desk. The elevator does run a little slow. All in all, I look forward to staying here again.

    I saw a review they had mold...well this is my bathroom vent in 937! Looks very clean!!!!!!

    Hate to pull the card but I will. I spent 64 nights with marriott in 2024 as of October and platinum elite. I read the reviews of this hotel but have NEVER had an issue with any of my Marriott stays so I wasn't worried. Haha. I should have been. Let's start- 1) room was not ready at check in time. Assigned number at 930 am but wasn't ready at 3? Again traveled 64 nights and NOT ONCE have I had a room assigned without it being ready. Not to mention, I had to reach out 3 times and was told they were doing their best and it's not always guaranteed to be ready at check in. Weird, travel a lot and again never heard this! (Atlanta is one of the busiest cities that I spend the majority at time at, and never had an issue). I was offered a diff room quicker that wasn't part of my upgrade as I'm an AMEX bonvour carrier and was APPROVED for an upgrade! Yeah thanks anyway! 2) paid for parking in the garage but had to go get my daughter at six flags to come back with a "garage temporarily full" sign. Wow that's fabulous! Now I'm in a parking lot that doesn't get monitored or part of Sheraton! You actually disclose this on your website that it is not secured, but yet I just paid for your parking and I'm in the unmonitored lot!! 3) didn't get my so beloved welcome points offered, well cause I'm sure they were annoyed with me about check in! 4) the M Club isn't open on weekends. That's fine, I really don't go and don't care. BUT for everyone else booking, they will 100% let you book a room with M club access and it's not actually open on the weekends. You will get a food voucher for 1 person who reserved the room! You have to really read the fine print at this hotel. I won't complain about amenities or appearance of rooms/ renovation status as I didn't have an issue. But overall, I've never had a stay like this and again, 64 nights and counting this year (this isn't my first year with this status). Sheraton, you can defend in the comments all you want, but people who have experience with travel and Marriott, know this is not acceptable or the norm! People, believe the reviews and go somewhere else! I only changed here for the indoor pool but in hindsight wish I stayed at the MGM.

    Lobby
    David K.

    I stayed here (Room 518) for a business trip. A person said he saw the place was updated, but I presume he was talking about the lobby and such. The room is in desperate need of an update. Let me start off by saying the room appeared clean. The staff was very friendly. The room itself wasn't in great condition. The wall socket was coming out of the wall and the vent was beat up. The bathroom is where the big problem was. There is no vent to exhaust the steam from a shower, which is why there was some mold in the shower. Also, there was a moisture on the bathroom ceiling. I had barely started my shower when I had standing water in the shower. After only a few minutes, it was up to my ankles. Not what you want to happen. Overall, the place was fine. It needs an update, but that is not on the staff. I might stay there again without renovation. I would probably pick another hotel if not.

    Inside this Gorgeous hotel
    Dawn C.

    This hotel was absolutely beautiful. Nice clean rooms, excellent staff. The pool was amazing. They have some nice eateries on the premises. We really enjoyed our stay and next time we do Starpower we will definitely be using this hotel. Highly recommended!

    This is the "snow" we got to watch on the tv
    Stacy P.

    After a very long day of flying into Boston, and then taking the train into Springfield, and then a long wait for an uber... Our experience at the Sheraton was underwhelming to say the least. 30 to 45 minutes at check-in. Every hockey parent and their child running amuck and only one desk clerk checking everyone in. We slowly make our way to the front, and another clerk joins the first one who is quickly dissolving in the quicksand. I casually overhear that the hockey community is staying on the 5th floor. I request any floor besides 5. They put us on the club level floor (in which we have access to the VIP club room that provides light snacks and continental breakfast items with a nice view and tvs). Entering a cold hotel room (we immediately put on the heat), turn on the television which looks a lot like it does outside (snow). Also, the toilet doesn't flush properly. What a way to MAKE an entrance. Shall I try to plug in my charger into the electrical outlet fire hazard coming out of the wall? No thanks. We call downstairs to let the office know what we are dealing with. They offer us some complimentary snacks. Sorry to say, but the Pepsi and chips aren't going to make up for the hotel pit. We left to attend my high school reunion, and when we had gotten back and entered the room, it was ice cold again. We phoned downstairs, and they offered to switch our rooms. At 1:30AM??? Um, no. The elevators seem to be an issue, and some children had gotten stuck in one of them for an extended period of time, as you could clearly hear throughout the hallways. In the morning, we head to the VIP club around 9:45 to have breakfast before checking out. The attendant working the club had a pisspoor attitude like we were doing her a disservice by being there. They were out of spoons...so I'm eating cereal with a fork, the coffee dispenser was about empty, and she said she wasn't replacing anything and that they also are out of condiments. My boyfriend, after opening some drawers, finds more food and condiments hidden away. She was washing dishes in the sink with no soap. I'm about to throw up watching this all happen. This is just unsanitary, and coming from a kitchen background I am speechless. Someone needs to fix this. Stat! Who is running this show anyway??

    Paula M.

    So the entire ride to Massachusetts we had warnings about the snow that was to come we were prepared because we knew. You'd think the hotel would do the same. Checked into the hotel, as one of our guest a LIFETIME PLATINUM ELITE we were able to enjoy a few perks like free parking and the club lounge. Now night 1 was okay, the club lounge evening food was just okay, not great and the worker looked extremely over worked but none the less it served it's purpose. The room was nice nothing outstanding but nice and was said to be a renovated room. (Room 1005) Night 2 is where the issues started. First they closed/ stopped the food service for the evening in the lounge because of the weather. That's a first, I know they have room service so didn't make much sense but fine.... Then we go to the sports bar where literally 3 things from the menu are available of everything that listed on the menu. Strike 2 my mother has dietary restraints and it was just sad what options we were left with. Not only that THEY CLOSED EARLY and even tried to say they wouldn't make our orders after they were placed. Big chunk of our group stayed I left. I say fine go up to order room service and what do you know CLOSING EARLY ALSO. you'd think the hotel would properly staff a hotel but apparently wasn't on their to do list. The icing on the cake was a part of our group was in room 922 (my boyfriend) he woke up to intense itching and what do you know BED BUGS!!!!! And when he went to the front desk they literally didn't even attempt to go to the room & check it out or even switch his room. At 4am he hit the road to go home & I followed suit. This hotel was the absolute worse and the staff was ridiculously unconcerned with customer service! They sit on their phone at the front desk and barley give u the time of day when u walk up. The best part of the trip was the shuttle to the MGM. I can't image why anyone would stay at this hotel unless you had no alternative. ** And please note that because the front desk refused to even make an effort to address the bed bugs they're likely still in the room. Someone needs to contact me I always stay Marriott and this by far was my worse experience! I get that weather is something you can't control however the forecast said the same thing the entire week. To close every single food option early and not even offer a quarter of the menu it was a joke. Save yourself save your time and save your money! I am in the passenger seat writing this review because my experience was just that bad!!! Pmccowne@gmail.com

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    11 months ago

    Dated rooms. Fledging HVAC and just dirty. From the funeral home-esque lobby to the 1990 rooms. Save your $ and don't

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    Page 1 of 4

    Ask the Community - Sheraton Springfield Monarch Place Hotel

    Do the rooms come with a mini refrigerator and/or microwave?

    No microwave

    Do they have Smart TV's?

    The tv’s aren’t smart but they sure are huge, I didnt measure but I would say 70 inches.

    Don’t See Your Question? Ask Away!

    Review Highlights - Sheraton Springfield Monarch Place Hotel

    The entire hotel is super clean and the rooms are decent size.

    Mentioned in 7 reviews

    Read more highlights

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    Holiday Inn Express Springfield Downtown - Lobby

    Holiday Inn Express Springfield Downtown

    (30 reviews)

    We had a very nice overnight stay here. The front desk folks were pleasant. We had a room on the…read more5th floor. As others have noted, this is in an older area of downtown Springfield. The Mass Mutual Center is across the street, and MGM casino is a couple of blocks away. We were able to walk to a fantastic restaurant, Nadim's on Main Street. There is quite a bit of restoration going on of the historic city blocks. Our room was comfortable, the beds were great, and the bathroom was squeaky clean. We found a parking space in the smaller lot right behind the building. The included hot breakfast was ample, with a good variety of items. This is definitely one of the better Holiday Inn Express properties we have stayed at, and I am a platinum IHG member.

    This experience was SO BAD I don't even know where to begin …read more Checkin : front desk definitely needs training on customer service and welcoming guests , they are more like robots . We get a room that was clean and presentable ( that's why the 2 stars) but that is basically it . We checked in around 2:30pm and after a long drive needed some rest , well that wasn't possible because the door slamming and running in the hallway lasted a while . Then at around 6pm the room next door to us had music so LOUD you could definitely hear it in the entire 4th floor . Gave it some time so see if it would stop , well it didn't !! This lasted till midnight , called the front desk twice and no one answered . At around midnight the music stopped and we could have some peace for a few hours until around 4am when the guest from the same room next door started either fighting or god knows what , sounded like slamming doors , kicking the door and punching going on . After about 20 minutes I called the front desk yet again and after ringing for a LONG WHILE , someone finally answered the phone . I explained the situation since the earlier issue with the music and now with the noise and the fact that we had absolutely NO SLEEP . The response I got was oh you should have called us earlier ( I did twice but NO ONE ANSWERED ) than the guy who answered the phone tells me he is going to send someone upstairs to see IF THERE IS ANY NOISE AND DISTURBING. Seriously ??? You think I just decided to wake up at 4 in the morning to call the front desk and complain about an imaginary problem ??? UNBELIEVABLE... that is all I have to say . Breakfast is decent but nothing special , however it's cold . Not sure why the sternos were not on . Checkout : no one asked how was our stay nor apologized for the fact we had NO SLEEP is peace in this place . I am pretty sure I'll be going back to MA . But definitely EVER STAYING HERE AGAIN .. do yourself a favor and find another hotel , there's plenty in the area .

    Open Square - Studio space in western Massachusetts for artists, makers and other creators.

    Open Square

    (5 reviews)

    Mill 1 at Open Square was awful during our wedding planning. Covid hit after we had a signed…read morecontract and they wouldn't (or couldnt) follow through with their part of the contract. They would not give us our money back but instead wanted us to sign an addendum with all these new rules. Long story short, the courts had to order them to give us back our deposit.

    COVID-19 Wedding We…read morefell in love and booked this venue a year in advance. Due to COVID-19 restrictions put in place by The Governor Charlie Baker we were unable to hold our wedding as stated in the contract, a contract that we had paid in full. We had to forgo our wedding becuase of the Pandemic and ALL of our vendors except Mill 1 refunded us and were extremely gracious. The owner believed that he was not in breach of contract even though we paid for a space for 50+ guests, a dance floor, & a bar which due to COVID-19 he was unable to provide any of those things. its NO ONES fault that these restrictions were put in place it just comes down to being able to provide what was paid for. None of us would have thought a year ago that we would be "social distancing" and wearing face masks everywhere we go. The owner stopped replying to emails after we asked him straight up (so he would simple have to say YES, he can provide us with was was in the contract or NO, he cannot. ) We had to get our lawyer to reach out and inform the owner that he was in fact in breach of the contract & that further action will be taken if he continues to refuse to return our money. Of course the morning after our lawyer was in touch with him we got an email back from John. This time stating that we could have our wedding at Mill 1 BUT with only 25 people inside or with 100 people outside at another location outside the building of Mill 1 (which by the time our wedding date came around was no longer allowed in MA due to further restrictions put into place). But that is simply thats not what we paid for and were promised by our conrtact that we had signed and paid in full. We paid for the gorgeous building and the ambiance it provides. Not something out in the parking lot with less than half the guests we wanted. John would still not address the fact that we couldnt have a dance floor or a bar. He told our lawyer that he would give us half of our money back but only if we signed an NDA (non-disclosure act) so we couldnt inform the public on how he chooses to run his business no less how he chooses to treat consumers during a PANDEMIC. Our lawyer asked him for that in writing...we never got it. Spoke to our lawyer today (7/29/2020) and we have to formally sue the venue, John Aubin had no response to the letter our lawyer sent over on 7/21/2020. Today is 9/8/2020 and yesterday we finally recieved some kind of correspondance with the venue. We got an email from Regina (event coordinator) asking us if we would be using the space on 9/12/2020 for our wedding. Our attorney reached out to the venues owner John Aubin on 9/5/2020 to inform him that we would be continuing with our choice to not modify our wedding that we had paid in full for & that he could reach out at any time prior to discuss options but either way we would be continuing with legal action against Mill 1. We got no response from him. The email from Regina was fowarded by us to our attorney who kindly informed her of where we stood on the matter. Please note that Regina also mentioned that we needed to respond to her by 9/8/2021 (yes, she said 2021 obviously meaning 2020) so they decided to reach out at 1am, on a Holiday weekend, only 5 days prior to our original wedding date, and give us 1 day to respond, ONLY after the owner recieved notice that we would be persuing further legal action, coincidence? We dont think so either. Today is Monday, 9/14/2020 - our wedding was supposed to be a few days ago, no word from venue. Today is 12/30/2021- Yes, the end of 2021. We haven't heard a thing from John Aubin BUT we got an official court date today. We will see him in court January 26th 2022. Today is 1/26/2022 - Court was cancelled DUE TO COVID (ironic isn't it?) 4/13/2023 TWENTY TWENTY THREE- we've been to multiple court dates and John's tactics have works, we're exhausted new parents and we can't do it anymore ‍ anyways, a word of caution, stay away. We've spoken to SEVERAL other couples who have also had to sue the venue and WON (they got their money back thank goodness)

    BetMGM Sportsbook at MGM Springfield - MGM Springfield

    BetMGM Sportsbook at MGM Springfield

    (441 reviews)

    $$

    This is a decent hotel for a casual trip to a Casino, but for a business conference, it was kind of…read morea let down. The hotel room didn't have a desk so I made a makeshift desk with the chair and an ironing board. I'm like the MacGruber of business travel. The pillows were actually decent and the room was nice too. The bed was comfortable and the guest bath had nice toiletries and a nice decor. It's way more expensive for a room than it should be considering the amenities at the casino. There's a sports bar that was huge and they also have an outdoor courtyard for watching sports (and other stuff too I'd imagine). Terry Bradshaw's head is even bigger on that TV. A lot of the restaurants are closed during certain weekdays, but the Italian pizza place/restaurant across the street was amazing. Go there for sure!

    As a Floridian, I did not know a casino existed in the middle of Massachusetts. We stayed one night…read morein the king suite and it was a great room! I loved the decor and space. I also felt very clean in the room- no carpet (yay!). I also love that the casino is non-smoking. A few things that fell short of 5 stars- there is a place for valet parking- but no valet parking. On one side of the casino the ATM machines weren't working so we had to go to the complete other side. I loved the huge shower- and it was equipped with soap/shampoo/conditioner, but there was no shelf to put your own toiletries on.

    Sheraton Springfield Monarch Place Hotel - hotels - Updated May 2026

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