Hot food is great and I love the soup here. They have sushi samples all the time which I love. There are always demo people walking around to provide you with samples. This Mariano's probably has the most samples out of all the other ones. Great way to market their product. Parking is not bad since it's after grand opening. read more

Mariano's hot lunch is gross. Mash potatoes not mashed. Bones in the bonless wings. Food is cold. Seating area smelling like crap.

This store is absolutely the worst store in the city. Customer service is awful! They don't care about anyone and love to say "no" it's about customer disservice. I would avoid this store at all costs! Don't even bother. read more

Just another Mariano's but best part is, it is just as good as the rest of them. Love the service, abundance of fresh seafood and baked goods...sushi bar, gourmet drinks...Iove it! read more

Mariano's - Danny at the sushi bar is legit - Grocery Near Me - Chicago, Illinois

I cannot recall a time I've ever walked into a grocery store and thought "wow, I'm impressed'. Mariano's has definitely risen the bar for its one-size-fits-all food mart predecessors. It's Wholefoods without the goodie-too-shoo, tree-hunging, animal activist crowd. With a wine assortment to rival that of Binnys, Mariano's has become my go-to place for anything and everything. Everything from exotic asian fruits (albiet, not the best quality around), colossal shrimp, to both organic and conventional produce, these guys have it all. Although, I'd pass on their sushi restaurant, the on-the-spot grill service in the back has been my favorite choice after a long days work. As a matter of fact, after I'm done here, I'll be heading there for my second round of steaks. read more

Mariano's is much better replacement for a Jewel Osco and definitely wonderful competition for Whole Goods. The grocery store is awesome and should be a model for other large grocers. The aisles are wider, everything looks more tidy and even when it's crowded. Every single time I've asked staff for assistance to locate a specific item, they knew exactly where to find it and we're always helpful, pleasant and professional. Not all Mariano's are the same, however, there is a consistent Mariano stamp at each store. How are they subtly different? Some offer free grilling of your purchase at the butcher, steaming of your seafood, and other prepared food options. The sushi bar is awesome!!! The flower shop is always beautiful and offers great prices on various types of arrangements. The juice bar is excellent and the flavors are consistent. The organic food section is extensive. Overall, Mariano's offers excellent and competitive price points. This location isn't as extravagant about their prepared foods as, say, the West Loop location, but they do grill til pretty late at night (I think 9pm) FREE OF CHARGE. What I particularly like about this location over others is that the parking situation is solid. Even on a mid Sunday afternoon, the garage isn't near full and the intersections around the store aren't congested. This is just an example of solid planning. Just about all the other city locations can easily have you waiting just to get into the parking lot, let alone trying to find a spot. Mariano's has done a good job at keeping the experience consistent across all the locations I've been through. I like going to the grocery store multiple times a week so the ease of getting in and out of this particular location is a huge plus for me. read more

Product quality has gone down the toilet here. The bakery is a prime example. I recently purchased what purported to be fresh-baked poppy seed bagels. They looked more like rolls than bagels and didn't even have holes. They were as soft as white bread and had zero flavor. It was obvious that someone at Kroger corporate changed the recipe. read more

I ate at the hot food bar. And tried their gelato. They have the perfect mini size for $1.25. Perfect size, perfect price! read more

Mariano's - Gelato - Grocery Near Me - Chicago, Illinois

To update my previous review, there have been many improvements at this Mariano's. The employees are more helpful and friendly and they are doing a much better job keeping the produce stocked. It still isn't as nice as some other Mariano's in the city but much improved in the last year!! read more

This was my go to store for deliveries during Covid! I'm 68 years old with several health issues. They no longer have all items for delivery. Items are either for delivery, not available for delivery or shipping only. Their new website hardly ever works when making changes to your future order. I made over 2 changes which would reduce my bill by over $15, S did not take. Reported the problem and never got my money Returned!!!! Never will I shop here again!!! read more

What happened to Mariano's bake shop bagels? They used to be really great. I haven't bought any in awhile because of the pandemic. I bought some yesterday and they were terrible. Tasted like white bread shaped as a bagel. I bought the Sesame ones but they were very skimpy on the seeds read more

Bring back workers who know how to stock, fill shelves without outdated product, and especially the frozen food section. Where are all the folks who once worked these areas? This place is getting worse. read more

This review is for the bakery. Ordering a basic sheet cake was silly difficult as poorly trained staff, unprofessional behavior and lack of attention. Ordered full sheet and wrong frosting, writing was poorly done, no decorations as requested, couldn't locate cake.... also be clear on what's your cake order policy for payment . Two stars as actual cake is moist and flavorful. read more

Just moved to the area from Virginia and I was looking for a grocery store that was similar to Wegman's, which is high-end, good food with good service. Well, this place is BETTER than Wegman's. Went on a Sunday and it was a madhouse. Won't go on a weekend anymore, but the selection and quality of food is unbelievable. AND they cook your food for you at no charge. I couldn't believe it. I bought a cajun catfish and they grilled it for me. Next time, I'm buying steaks and having them grill it. Wow. The only negative is the place is too small. It should be about 10% larger. Also, didn't see anything about delivery and they should really offer that service if they don't. Can't wait to go back. The selection of deli meats was good and they give you samples. I couldn't believe how great it tastes. They also have a popcorn station and it tastes ok, but I won't buy that again. They should really have Garrett's popcorn sublease their popcorn station because Garrett's has better popcorn. Who in the world would shop at Jewel after shopping at Mariano's???. And the prices are very reasonable. Again, hubby and I can't wait to go back. Very well done, Mr. Mariano. read more

This location is meh at best, the produce is horrible almost every single time I'm there, they actually ran out of lettuce a couple of days ago, like mid day ran out of lettuce..... Their alcohol selection is descent and the cashiers are polite and efficient, the grocery items are wide in variety but it seems that EVERY SINGLE TIME I'm there it's impossible to find someone working the aisles should you have a question, so it's become my regular alcohol run place because of selection and price, nothing more. read more

Mariano's - Decisions decisions....... - Grocery Near Me - Chicago, Illinois

Just went here for some lunch and a smoothie. They had Chinese food in their hot menu today and I thought I would get some instead of sushi, which I suppose was a bad idea in the first place since Chinatown was only two blocks away. Had their version of orange chicken, would have to say it's the worst orange chicken I've ever had. They must have fried it for so long that the outside was super hard and the chicken inside was all fried up. Had their version of chow mein, and again it looks like it was cooked way too long to the point that it felt like mush. It was the worst Chinese food I've ever had. Also got a strawberry chiller from their smoothie area and it was totally meh. Too much milk, hardly any strawberry flavor. I guess I'll just stick with getting their chicken wings and bakery goods and their sushi bar was decent. Those have been good quality at least and I hope they stay that way, otherwise I don't think I can handle buying less than mediocre food at higher than average prices. read more

Unfortunately this location has gone downhill. Employees with attitude problems, produce always out, smoothie and coffee bar are the worst! I went today to buy some fruit. Mold all over the strawberries. Gross!! Considering the location, I would think this grocery store would be better. Managers need to step it up! read more

Although overall I've loved coming to this Mariano's over the past couple of years, the meat department has come to be questionable at best. Although the steaks are typically good quality, any pork or sausage is usually spoiled by the next day and after seeing an employee dump the "fresh" chicken breasts out of a large plastic bag of cloudy yellow liquid onto the display - I'd avoid the chicken, always. read more

And what an event it was!!! The Grand Opening on Clark Street in the South Loop. If you missed it, you missed IT!!! For starters, there are 3 levels of parking. When I entered the store, it was like the day before Thanksgiving, only better!!! Lots and lots of good food, great prices, delicious samples, lots organic local growers and manufacturers, a sushi bar, and even a jazz band. If this store doesn't have it, you don't need it. Look out Whole Foods, Mariano's is here to stay!!! Loved it. . . . need I say more? read more

Great store! Deli, bakery, produce, meats, and sushi bar are all great. And Donald in the cheese department is a real star employee! read more

5 stars for Daisy and Robert!! I had an unusual request today asking for just one clove and one grain of rice which is something we put in our Christmas bread( I'm Serbian Orthodox and we make this special kind of bread on Christmas day) and I honestly did not wanna pay $10 to get two pre-packed bags of each of these items. Daisy didn't find my request weird :), she got Robert to help me out as well, they both looked for it, but after awhile they asked this other person Paula if she could help out, too. Paula was, however, kinda rude and sent me to Whole Foods without even trying to help me out. I didn't end up getting what i wanted but a huge shout out to both of you guys for wanting to help , and sorry to say this, but Paula- you suck read more

I like the quality of Italian products, cheeses, yogurts, cold cuts, and beer selection. The grill service is very useful when any of us craves a steak. The ready food is cafeteria quality and rely on it only when desperate. read more

I've been coming here since they opened a few years back and on my normal route I stop by the cheese section. Take a sample(or 2) grab some containers goat cheese or feta and carry on.. occasionally I browse at cheese but with all the options I have no clue what to get. Until last week. For the first time since coming someone asked me "can I help you with your cheese selection". I was pumped. It's so intimidating. Why yes you can.i told her I don't know what I like so I ended up buying 7 different cheeses. All amazing. And took notes so now I know what I like. I forget her name but she was younger and I believe new. Cheers to my Salemville gorgonzola that was just delicious on my burger. Moral of story- give this girl some credit & keep her around the cheese section and people will order more. I sure did read more

Best place to stop in for a quick lunch!!! Their salad is always fresh and not expensive. They have all variety cheese and organic food. I stop there when I drop off my daughter at school and it's always quick and the employees are very helpful and nice. read more

i love mariano's, but this one by far always has the worst customer service. the cashiers don't even speak to you; no "hello" or "have a nice day" not even to tell you your total! what kind of customer service is that? it's worth it for me to just drive another few blocks to the whole foods where the people are much more friendly and don't openly act like they hate their jobs. read more

Mariano's in the South Loop has great parking and the people who work there are kind and responsive. However, I have consistency found mold on shelved bread and found produce to be limp or poorly stocked. I am disappointed this is happening because this has been a neighborhood store for many people. Have to wonder if this is happening in more affluent parts of town. read more

I have been shopping here, as I live in LSE, for 8 years. This grocery store is getting worse and worse as time carries on. I don't know if it's the management or where the issue starts. But, the rotting meat on the shelves keeps compiling and graying, the deli salads are looking like they are turning, the meat counter "fresh" meat, steaks and burgers, and chicken tends to look not too tasty, the shelves are not stocked correctly to apparently fill any empty spaces on the shelves, the expiration date on some grocery items are overdue, the baggers (bless their heart) literally throw six things in a paper grocery bag and start another one since they don't have a strategic way of packing a bag, some of the inventory scans incorrectly and the parking garage is a near accident every time I have used it, but I am usually on foot. So many easy and obvious ways to improve for the customers they draw in. read more

My true feelings about Mariano's are actually a solid "meh," but this place had something I wanted when I wanted it tonight, so I give them that credit. Otherwise, I really don't get the love affair most people have for this chain. Sure, it's nice people but the selection of stuff is not super high quality. For sure they permit GMOs and artificial ingredients. That bothers me. Here are some preliminary thoughts on this particular location: Yes, it's new. Brand, spanking, shiny new. And clean. Very, very clean. But you know, it's only Day 2. Seems to be plentiful parking but I walked over, so that wasn't a concern. Outdoor seating is VERY nice. As in, wicker. A nice wood bench. Not sure if it's enough at lunch time but this evening they were all empty. Everyone was very attentive. Store personnel were everywhere and they were busy. It took some time, but I found what I wanted, which was good. Price was largely comparable to other stores around here...Now, this is the weird part. I go to pay, and the woman asks me if I have a rewards card. I say no. She then hands me one, after swiping it, and tells me that I need to go register it at one of the kiosks. There are about five kiosks and all of them were busy. So, I waited in a short line. One guy in front of me. I start looking at the card, wondering if there is a web address so that I can skip the line and just register at home. Well, there is none, which I found strange but the guy in front of me was finishing up, so I went up to the screen as a "new registration." Guess what the machine commanded me to do first? Swipe my DRIVER'S LICENSE. Seriously. Are you kidding me? How is a grocery chain authorized to gather my private information and driving record?? Needless to say, I walked away. But from the lines, it was clear to me that people were just willingly handing over their privacy in order to some day save a few bucks at Mariano's. Sorry, but that's just weird to me. Here we are, in a world where people are freaking out that the government is recording their phone calls and e-mails but it's totally fine if Mariano's knows who you are, where you live and if you've had a moving violation? And why do they need to know your birthday? I have never seen anything like that anywhere else. And even if you're totally ok with all of that-- what if you don't have a driver's license? I guess Mariano's doesn't like pedestrians? The whole thing was a little too Orwellian for me. I'm glad there is another store in the 'hood but I'm not going to be spending a lot of time or money here. read more

This is the worst store I have been. They always calculate the wrong price of product. It was very the awful thing. I went there 6 times, but four times the price of product is wrong. They make mistakes, but their attitude is very bad. They don't think their fault, they thought the fault is customer's. They always calculate the wrong price, it looks like the normal behavior. It looks like that this store tries to cheat people's money. I do not want to spend any money on this store again. Because I think their ethics have problem. This store is near to China Town. Some Chinese people do not English very well, so they calculate the wrong price for them. Because some Chinese can not find their mistake, as result their poor English. Nobody know they can get how much money during this behavior. I do not like this store. Their behavior is serious cheating. read more

What has happened to this store? Every time I go there, some of the shelves are empty, especially for cleaning supplies. How is it that Jewel has more cleaning supplies? Mariano's is consistently out of certain items. I thought Mariano's was supposed to have better quality of food and service! We sure pay more but get less! If I didn't want better quality, I would go to Walmart! Who is managing this store now? It's horrendous! I went there today and as I was pulling up the parking garage ramp I noticed a man and woman pushing a grocery cart up the ramp. I was thinking to myself how dangerous that was. As I pulled up close to the door in the garage, it is all boarded up and you can't access the store from the garage. Why is the world was there NO sign outside the garage stating that there is no access to the store from the garage?! read more

I beg Mariano's leadership to better train the kids packing bags on how to pack. Vegetables get crushed. Bread gets smashed. Apple pie inserting sideways. Worst packing ever!!! read more

can't believe this store location decides not to provide bags during this pandemic while all other grocery stores in chicago are providing them at no charge. store manager was rude and unprofessional; Kroger and Mariano Management should roll out customer service training to get this location up to the level of their other locations such as New City which has fabulous customer service. Avoid this Mariano's location at 16th and Clark st. read more

Not only have I witnessed Sourh Loop Marianos selling mislabeled fish but Marianos/Roundys sells the least amount of sustainable fish. Bob Mariano could care less about the environment. read more

Mariano's is so different from any of the fresh markets I've been to...not only everything is really fresh but they have nice and can i say good looking people working there so courteous and well dress. they have everything we needed from groceries to just a quick salad grub for breakfast, lunch or dinner. i wish we had something like this in Dallas where i moved from just recently. i would totally come back and recommend it. read more

This store is only three blocks from my home and I was thrilled when it opened. But everything about this store screams poor quality. I have tried so many times to shop there; I really wanted to love it. But I just don't and here is why... PRODUCE: everything looks good from a distance; the displays are colorful and well stocked. But when you examine the produce up close, the poor quality is obvious. More than once I have left the store in disgust and ran to Whole Foods. The quality of produce at Mariano's is simply horrible. PACKAGED FOODS: the selection of brands is extremely limited. When you read the labels of the packaged foods they do offer, most list high fructose corn syrup as the first ingredient. Enough said. PREPARED FOODS: the pizza is good. But I haven't found anything else that was even edible. Good food is the result of good, high quality ingredients and I don't believe the prepared foods are made with high quality ingredients. WINE: the selection is limited, even by grocery store standards. You can find better varietals at Jewel of all places. And for an Italian-leaning grocer, you would think they would at least have a couple of good Italian wines. PARKING: I'm convinced that the design was intended to create a traffic jam. That is the only explanation. PRICES: Mariano's stocks a few imported goods that I like, and they used to be much cheaper than other stores. Lately though, the same brands at Whole Foods are significantly cheaper. Example: Bella Terra organic imported San Marzano Tomatoes is now $4.79 at Mariano's, but they are only $3.99 at Whole Foods. This is just one example. Has Whole Foods decreased their prices? High unlikely. The only reason to shop at Mariano's are the prices. Since I am going to shop at Whole Foods for produce anyway (see above), why even bother stopping at Mariano's for the few items that I thought were cheaper. HOUSEHOLD ITEMS: Yes, they are still cheaper at Mariano's. But so is Target and their selection is at least twice what Mariano's offers. Mariano's can't seem to decide whether they are an Italian market, grocery superstore, or discount food chain. Their food isn't good enough to be an Italian market; the selection of goods is too limited to be a superstore; and the prices are too high to be a discount grocer. There really is no reason to shop there anymore. read more

I really like this store. It's always clean, the staff is friendly and it's within walking distance from my house. I'm taking off a star because of how slow the deli is. It's crazy how long it takes. And all I get is 1/4 salami and 1/4 cheddar cheese. read more

Sadly, this store is not doing a good job of protecting customers and workers during the COVID-19 pandemic. The store is crowded at times, there are no longer sanitizing wipes to clean carts, and employees do not wear masks nor scarf coverings, and do not practice social distancing, often standing VERY close to customers unnecessarily. Too bad, because this used to be one of my favorite grocery stores. read more

This review is based solely on that DANGEROUS parking garage! Seriously, the parking garage is a very bad accident waiting to happen! It is dark, there's a sharp, narrow turn....it's just a mess. I will not be returning just because of that and the surface parking lot only has a few spots and is always full. read more

Excellent location! Grand opening executed very well. Store looks super fresh and the whole team is full of life. Sampling being done every 3 feet, left the store very full. Look forward to coming back. Welcome to the neighborhood. read more

Got my free tote bag! Great store, a lot of local products. High qualify, great customer service. Will be back.