To whom it may concern, we tried to buy the Pineapple Juice for the previous week,
My son went to the store on Saturday, 2/13/21 and among other products he was supposed to buy two "bottles"? of 24 oz. each at $1.99. When he got there, they were out of the Juice and told him that there would be more made on Monday, however, what they didn't tell him was that it would only be made early in the day and that is it.
None of this is put in the sales paper, nor any info regarding how you need to come in at certain times of the day. Also, they don't inform the clients that there might not be any available after certain days.
The employees are lazy, don't care about their clients and obviously don't care about the business, because if they and the sales paper had been clear about how and when they were going to sell this item, we probably would have bought several items and other products. They are ignorant about what the store, can or cannot do. A few weeks ago, none of the employees seemed to know or care about their clients and were about to close, without announcing to the general store that they were closing, and it wasn't until my son showed up at the front that they realized there was someone still there, other than employees.
Also, there have been other times when we go to buy a cheese (either Chihuahua or for melting) and when asked for the cheese, they don't seem to know and the client has to search for the sales item. For some reason and this has been consistent with almost every employee, when asked about a particular sales item, they don't even go and look for the item, but just tell the client that they probably have run out of the item and to come back.
It's very frustrating because Cermak is supposed to have 3 large locations and the one on Cermak and Wood is supposed to be a professional business.
However, the employees' behavior is that of a small "Ma & Pa" grocery store, where they have very little to offer. You need to train your personnel and inform them that the most important people they need to help are their clients. They should carry a copy of the Weekly Sales with them, because either they don't care, can't read or their managers are as lazy and careless as the employees.
As a client, who has shopped here for at least 15 years, I am very disappointed in the business, their personnel and now their products. Whomever they are having print their Weekly sales paper, is doing a really crappy job! read more