This Jewel is the shznit!! First time at this location. Everyone is helpful and extremely polite!!! Amar helped me in the deli today. I wanted some of the Chicken Caesar salad. There was a only a little bit left. So he went that extra mile and said "Give me five mins, I will make more for you"! How considerate! He could have just said that was all that was left. This was in the early evening but he went that extra mile! He had it ready in exactly 5 mins! Thanks so much Amar! Give him a raise! I also noticed that at this location, you have some staff members who have special needs. As a parent of a special-needs child, I want to thank you guys for being compassionate enough to hire people with disabilities. This warmed my heart! I noticed a special needs shelver, cashier, and my bagger also had special needs. Thanks for understanding that people with special needs deserve a chance too! All the meat the appeared fresh, seafood as well!! You know that smell sometimes when you walk past the seafood section in certain grocery stores have? Well this store didn't. Also great deals!!! You have a nice bar too. I like this location and will be coming to this location more often! read more

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Safeway stores suck!!! Boycott them. Horrible customer service. They send you expired, moldy damaged products and won't refund you....just say no!!! read more

Jewel is pretty good to go to for your last min items. I love to get my flowers from here. They have sales on flowers a lot of the time. You can usually find a working on one of the aisles if you need help. They usually have handhelds if they need to look an item up. It's pretty chill shopping here . read more

Happy Birthday, Jewel-Osco. 125 years and counting.... Why a five? Was shopping for a brunch to take on a boat for a sail on Lake Michigan with family and friends. Used digital coupons for discounts on items like bowls of cut pineapples, watermelon and cantaloupe. Bags of green grapes for $.99 per pound. Added mini blueberry muffins, two bite lemon poppyseed scones and fresh bagels and cream cheese to the basket. Cold brew for the grownups and raspberry lemonade for the toddler. What to do with the hot coffee??? We didn't have a thermos, but one very kind employee walked the store helping us to search. Although we were unsuccessful (and actually borrowed a coffee dispenser from the neighborhood 7-Eleven on a smile and trust), it was so nice that they went the extra mile for us on a very early Saturday morning over Labor Day weekend. Thank you!! Store was clean. Produce was fresh. Lots of parking available in the free lot. Bring your own bags to shop. Cheers to more years and a very Happy Birthday, Jewel-Osco. read more

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Great deals weekly and on weekends there's a free item like a can of bubbly energy drink. Get the app. That's where you "clip" the coupons. Without the sales the prices are a bit high. But for free parking plus a cafe area w seating and a bar...and free WiFi plus charging stations. It's so convenient and there's a Chase bank and The Joint and other establishments in this shopping mall. I just wish Jewel Oscos prices were a bit lower. Bc everything else is great! Too bad the customer service at the floral shop is terrible bc I would never buy from there. The only negative thing: (update) The staff person at night 10/11/2025 around 9pm was totally unfriendly and told me to find the price of an item myself by picking up the item to find the sticker price even while I had bags and items in both hands plus my cell phone. So I had a bad taste in my mouth and vowed I would rather go to any other floral shop than the one at Jewel. Besides the bad experience of this, I like Jewels sales and digital coupons bc they are great deals. read more

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First time coming to this Jewel Osco. I figured that the stores in the city might have great options compared to the locations in the suburbs and far outer suburbs but I will say there is more variety here with health conscious aisles. Prices are unfortunately expensive and the aisles are as crammed like the highway during rush hour. Plenty of parking though there's a lot of traffic to get through while you're there. Overall, average shopping adventure. read more

Jewel decided to have a corporate meeting at the store and had all their entitled execs literally take up all the parking spots in the lot so the customers had to circle for 10-15 minutes and use parking at the strip mall instead. All this and the store was dead and all checkout lines empty. Further proof that money doesn't equal intelligence. read more

The store is dirty - was there two weeks ago and there was a broken bottle of pasta sauce on the floor near the bathrooms. When I went to the bathroom, the stalls were disgusting. It was so bad I went to customer service to complain and they said cleaning people don't work on the weekends and they can't do anything about it. I'll go to Aldi or Whole Foods going forwards. The store is gross. read more

10 years gone. I shop here 5 Days a week. Today I showed the service child this pic. This is a pic of mashed potatoes that I bought a few days ago, here, and these mashed potatoes expire today May 22. He said do you have it. I said no! I threw it out yesterday. He said, then I can't help you. Egads! My mash potato Scam has been found out. Pete's. Mariano's. Here I come read more

Jewel-Osco - Reasons to fire jewel. I threw this out because it was disgusting Today they said, "sorry, no item, no help - Grocery Near Me - Chicago, Illinois

Absolute worst customer service I have ever received from the pharmacy. The clerk helping me at the counter was rude when telling me my medication was out of stock. Then preceded to talk over me when I had questions. I know it's hard to find good staff, but wow where did you find this person? read more

I like this jewel. HOWEVER! No squishmallows since Christmas. Only ugly Valentine's Day random stuffed animals. Please bring back squishmallows. Squishmallows are amazing! Aside from stuffed animals, I like the selection of produce and snacks. It's a really nice grocery store in the west loop. It's got a great large parking lot too. It's across the road from good dog park too. Spacious grocery store, and pretty upscale. I'm a fan. Prices may vary though. You have to look for good deals. Sometimes certain items can be oddly pricey. But yeah, overall a good grocery store. It even has a real person bar. Decent bakery, but mocchi deff has freezer burn. read more

Jewel-Osco - My spread of groceries - Grocery Near Me - Chicago, Illinois

Finally a grocery store that carries the best Italian brand for cakes and brioche "Bauli". I could not believe my eyes when I saw that they were selling -Bauli brioche and cakes at the Jewel West loop - I hadn't had this brand since I was a kid. Unfortunately, locals don't know this brand so it is on sale. I urge consumers to try it , it's better than all those so-called Italian brands sold in US that are made just for international markets. I hope they will carry this brand products during the holidays because they truly have the best holidays products. Mara read more

For some reason grocery stores like jewel insist on annoying customers with "digital deals". First, if you're going to put something on sale then just put it on sale. Just this morning I left the house without my phone which I'm trying to do more and more. It's unquestionably unhealthy to be tied to these devices. So I went to Jewel to do my weekly shopping. I asked the manager (Dan I think) what are people without smart phones to do and he said there's nothing that can be done. So if you're unfortunate and won't have a smart phone or opt to live without your phone you're stuck. At least at Mariano's they give you a piece of paper with all the digital sales in case you don't have or don't carry your phone everywhere. So instead of dropping a couple of hundred bucks at Jewel I went to Mariano's. We live in bad times having to deal with people and businesses that have no sense whatsoever. read more

This is not meant to be negative to this particular store...its a Jewel wide policy. If Jewel is so concerned with its costomers saving money, why do they make it so difficult. They have this program that you have to clip a coupon for a specifice item. Why not just use the costomer's membership phone number?!?!?!?!?! On this issue, I would give Jewel one star out of five. I find it very disingenuous. read more

Nice Jewel. First time here. Very clean, organized and large. Parking lot was clean and easy to navigate. No carts left out considering it was a windy chilly day. Cashier was nice I asked for a card in which she said it is now an app. Which I was in the process downloading with only one person behind me. I didn't get a discount I was hoping for as she was rather rushing. So,I have to say I think this is probably the best Jewel Osco around this area. They typically have what I need and produce is definitely the best one for the Jewel Osco in this area as well. The meat selection has decreased and they always have a abundance of chicken. They do have a great bakery, but I wish they would incorporate more sugar free bakery items. They are very limited there. The staff is helpful and always a clean store. read more

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Went to what used to be my favorite Jewel-Osco on Des Plaines this morning at 6:00 a.m. to get the crab legs that were on sale for $7.99 a pound. NOBODY was at the seafood counter. I asked a nice gentleman if he could get someone to wait on me. He called from the phone. Still no service. After about 10 minutes I asked him to call for a manager. A RUDE WOMAN came not even letting me know she was there. No May I Help You Nothing. I was standing at the Coronavirus 6 ft. space mark. Rude lady was the person who was supposed to be at the counter but was LATE and she had an attitude cause I wanted service. When she took the paper off the seafood THE CRAB LEGS WERE A DISGRACE. Take a look at the picture and form your own opinion. Left that horrible Jewel-Osco located at 370 N. Des Plaines and went to a much better Jewel-Osco on 13th and Canal. They had bags and bags of crab legs. This is a large, neat, Jewel-Osco with polite, helpful employees. Sharon the checkout lady was so kind she made up for my horrible trip to the River North Jewel-Osco at 370 N. Desplaines. read more

Jewel-Osco - Crab Legs Look a Mess - Grocery Near Me - Chicago, Illinois

Its a nice convenient grocery store. One day on one of my shopping trips at Jewel, I came upon a fabulous cooking demonstration by the funny Emily Ellyn, the Retro Rad Chef from the Food Network. A large party of friends and family was invited to celebrate an impending wedding by cooking, drinking, and being entertained with Emily. Each guest had a small cooking station with supplies, cooking along as Emily instructs. She is a good instructor and very funny. Her friendly banter kept the cooking class going. On the delicious menu included cauliflower and cream soup, parmesan pork chops, carbernet, and Eli's cheesecake. A simply fun and delicious idea, right near the bar inside Jewel. read more

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My coworker LOVES burgers and it was his last day at work. I totally forgot and frantically called the bakery at this jewel sweating. They have the BEST burger shaped cake. I got the last one and they put it aside for me to pick up The bakers are so nice. BTW the Burger cake is perfect for people who do not like a lot of icing. It's mostly the cake! Everyone at work loved it. WOOHOOO thanks! Buy the burger cake read more

Jewel-Osco - Burger cake from jewel - Grocery Near Me - Chicago, Illinois

This was my first time visiting a Jewel Osco in Chicago. Upon arrival I assumed that the store would be tiny and congested, but it was very spacious. The parking lot had ample parking. The floral department had a very nice selection of plants and flowers. There were free samples of food and liquor throughout the store. The store looks newly remodeled and upscaled like Marianos. Also, there's a bar located on the inside which was great! read more

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I can't truly speak on this Jewels because I came here for a Svedka Rose Launch Party and had a blast. It was right in their Bar Area and I didn't know what to expect but I'm so glad I went because the food from Boar's Head was very tasty I have always been a fan of their products. I won a basket and got to meet some new people. There is so much to do around Chicago and some of it is free. If you want to explore the city and you are low on cash checkout Eventbrite/Facebook and you might be able to find some great and unusually venues like I did and be surprised at how much fun you really can have. I never knew about this Jewels but because of that event when I am in the area I know where to go if I need to get some great Boar's Head Deli products. As always folks... Enjoy!!! read more

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I don't get too excited about grocery shopping. In fact, most daysmy fridge consists of lipton green iced tea (hubby is a big fan), a few bottles of wine (I'm a big fan!), and on a good day maybe a tub of fat free cool whip...love that stuff! New boutiques excite me, new restaurants really excite me, but new grocery stores.....eh, boring! So you know the new Jewel on Kinzie must be really cool if it has me super excited about it! As part of my new years resolution to cook once every 2 weeks I decided to brave the grocery store to pick up ingredients for quesadillas. And since I was feeling particularly adventurous I thought I'd check out the new Jewel down the street. Within minutes I was smitten...huge ( and free!) parking lot, the store itself is even bigger than the parking lot, it's so clean that it's sparkling, and the people who work here are so friendly! I kept texting my husband..."why have I not gone to the new jewel until now; this place is uh-mazing!" His response: "cause we're dumb." But we are about to get smart and do our grocery shopping from here on...afterall, it's just a 3 second car ride away...oh, you know you're jealous! Who knows? I may even start stocking the fridge with real food.. read more

Jewel-Osco - Grocery Near Me - Chicago, Illinois

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Deli staff is so rude and decides to close whenever they want. I went in around 6:30 and they told me that what's out is what's left. I was confused bc they're supposedly open until 9, but I figured they changed the hours. Ended up getting food poisoning, so who knows how long that food had been sitting around. I've had Jewel's hot bar food many many times and have never had this happen. read more

I'm an investor of Albertsons Companies, Inc. so I'll try to remain unbiased. This Jewel is alright, but it's in desperate need of Pineapple Orange Banana juice - the Pineapple Orange juice just isn't cuttin it. I've tried it and it's okay, but it's missing one key ingredient - banana. If you choose to go to Jewel during the 'Rona season, you'll be obliged to wear a mask. Make sure you don't bring any reusable bags, though or they'll confiscate them. Personally, I'm a big fan of the Drive Up and Go. While I wait for my food, I work on my DJ career in the parking lot. Some great memories parked at Jewel. read more

Given the current pandemic, I always try to have a positive mentality when it comes to curbside pickups for any grocery store/chain. I've had some hits and misses and unfortunately my experience here yesterday will be chalked up a negative experience. Earlier yesterday morning, I placed an order for about 8-10 items most of them being condiments. I chose the pick up time for 5p-6pm. I got the email confirmation for such however I was concerned at first as the text I got said pick up could be ready between 5p-8pm. I was like "8pm??" so that wasn't a good start. Fast forward to about 3:45p ish and I get a call from a number I don't recognize they leave a voicemail. This voicemail I must've heard 10 times as I could not understand it even to the point that my iPhone could not translate what was being said. So I called back and the person answered said "This e-com". Then I said who I was and how may I help and the person on the phone said "Can you come get this now"? I was like "You mean my online order?" She said "Yeah" and I responded with "I can't but after 5pm I can" then "I was hung up on". Awesome customer service and why would Jewel have this department answer their phone as "e-com"? How about "This is Jewel, the e-Com department how may I help you?". The actual pickup was fine as I waited less than 5 minutes to come out with my 2 bags of items. The only positive to this Jewel is the location and the big parking lot. Beyond that, based on previous visits here, most of the staff seems miserable and not helpful. This is disappointing and I hope management makes some changes here. read more

I normally love this store because of it's location, easy parking, cleanliness and product availability. However, on my last visit, my experience was not so great. I stopped at the produce section first and was really disappointed. The variety of fruit was severely limited. I even asked a guy working in the department about it and he said they were out of a lot of things. However, the nectarines I purchased were amazing! The store was a bit busy but I was able to gather my things and headed toward the check out. OMG there were lines at every counter that was staffed with a worker. I mean lines all the way back down the aisles! Once I finally got to the register to check out, I was met by a sullen young lady who did not greet me, apologize for the at least 20 minute wait or break any kind of facial expression - let alone a smile. Well, not until her colleague friend arrived. Then she smiled, laughed and chatted while she stopped checking me out!! Wait! Really?!?! I don't know what was going on at that store or where the Managers were, but I do know it will be a while before I return. What was once one of my favorite locations is now one I will avoid. read more

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Pets in the store- a lot. And of course the worst type of people doing it. Can we at least get a no dogs allowed sign? There are people who are sensitive to dander, no to mention the food safety violations. Also for the past few months at least. All of the asparagus is always put out on cookie sheets with no water, so they shrivel up and get gross through the day. You need to put water at the bottom. I have also discovered a cheese case unrefridherated. Everything in the case was warm so who knows how long. They just plugged it in and walked away. This place seriously seems to have zero people who care about anything working there. read more

Jewel-Osco - Asparagus with no water, all dried up and gross - Grocery Near Me - Chicago, Illinois

This jewel not only has people begging at the front door (which they can't control) but I was asked for money in the aisles within the store TWICE. The staff is inattentive and the place just doesn't feel safe. read more

Great neighborhood spot to grab groceries, very large store with a lot of products, bar, deli, and pharmacy. The deli food is really good if you want to grab something to go. Make sure to use the app to get coupons if you haven't before! Would recommend avoiding shopping here on Sunday, very busy and can sometimes be out of stock. read more

I just received the e-mail below today touting Jewel-Osco's delivery service, after this location had me sitting at home all day this past Friday, awaiting a delivery that never came, only to tell me after I inquired that it had been cancelled without any notification. And the reason? Because Jewel "could not fulfill the order owing to 'stock and staffing' issues. Oh, and we're sorry, someone should have called you." After many years as a Peapod customer, I had hoped to seamlessly migrate over to Jewel's delivery service when Peapod abruptly left this market, but Jewel's act isn't together and no one from corporate has contacted me yet with an apology or explanation. I keep trying you, dear Jewel, but this is not the first time. It's actually the third instance in which one of my deliveries has been cavalierly cancelled without a notification or follow-up of any kind. Maybe fix this issue before you advertise the new service? Maybe don't e-mail me about discounts on my first delivery when I've tried you a half-dozen times already? Who in the world is managing this store? https://view.email.shop.safeway.com/?qs=419a13af465270c908a2e0e459a49e9df79ff5021156a3df94b8cf8b13667bf99337ab78f465f1df9cad6fc5c81230286702fce8e6b2191482179ff773ad1d5f141c2e3fb1021204c2136e3cf9a8d560 read more

I'm trying to make a diy pizza using sliced bread. I just watched it on Tik Tok and it looks yummy. So here I am at this grocery store and look at the ingredients. I went to the bun section and purchased sliced bread. Then I went to the dairy section to grab cheese, mozzarella cheese. Then I also bought some pepperoni and hotdogs. I didn't buy sauce including ketchup , mayo and mustard since I have it in my mouth. After I purchased everything I went to the counter. I was surprised when I came there because there were long lines at the counter. It was tiring and a hassle to wait. It took 15 minutes before my turn. I paid for it and they put it in a paper bag. I just gave this grocery store a 4 star rating. read more

Not all Jewel-Oscos are created equal. By far the nicest Jewel that I've been to in Chicago! Not sure what it is about this particular location but it definitely reminds me of some of the Whole Foods locations back in my hometown. Wide, spacious, clean, modern, free booze samples on Fridays... wuuut. In addition, the prices are what you'd expect of a Jewel-Osco... at some point it will be on sale. Of the last two or three visits here they've had great specials on fresh produce and maybe half the meats were BOGO. Oye... if only I had a car to stock up on. One day... Anyways, not much else I got on this one. This will most likely be my go to grocery from here on out. 'Til next time, cheers! 155/365 read more

I live a block away from this jewel and have no complaints. Honestly, I'm not sure how someone could complain about it. It's huge, clean, and everyone is super friendly. I'm there almost every day. I used to go to the jewel in River North and it was disgusting. Again no complaints and not sure how anyone could have any. read more

FACELIFT I feel like I've been shopping at Jewel for the last 100 years. It has been 1 of 2 stores that everyone in Chicago knows. But times have changed with mega grocery stores like Whole Foods and Mariano's. Jewel is trying to keep up with "The Jones" right now! The store has been going through construction the last few months and most of it is a reaction to Mariano's. I remember the week Mariano's opened this Jewel did a customer appreciation week and it was just horrible. I give an "A" to management for trying but an "F" to the employees trying to pull it off. The Jewel employees giving out samples were afraid to even talk to customers. Most of them wanted to crawl behind the table and hide. It was really sad to watch. And all I could think was they better step up there game or there gone. After that didn't work, Jewel decided to copy Mariano's. They just added a fresh juice machine right when you walk in with free samples. Hmmm that seems familiar to the competition. They also expanded the hot items bar and added tables to eat at plus roll out a mobile cash register to pay for your hot food right next to the hot food. Yeah it's a complete copy of Mariano's. But it doesn't stop there. The bakery and fresh fish cases have been expanded. Jewel even has the same fresh fish motto like Mariano's. At the end of the day, it still is a Jewel that is trying to look like the new store down the street. At least there trying but there not fooling me. Now you'll have me if you add a bar and allow me to drink through the whole store while I shop. Go to a Whole Foods on a Friday and it looks like a singles bar with shopping carts. Wow the dating scene has really changed. Personally I'm lucky I don't have to worry about dating. But drinking a craft beer while shopping is a plus on my list. You can beat them to the punch by adding a drink holder to the cart. That is how you get them. Invent it and install and it will be an instant hit. Besides all these changes the store is huge. It has a nice big parking lot with a great view of the city. We really love the bakery too. The staff there is really nice and they make a great sheet cake. It is under $28 and is moist and delicious. That is the way cakes should be. I'm sick of these designer cakes that cost over $150 and taste like crap. Cake is suppose to taste good. So 5 stars to the ladies here. Keep up the great work. So Jewel is trying to be hip and young like the competition. I give them an "A" for effort and look forward to more changes. It's a better effort then Dominick's which has decided to roll over and die (Bob Mariano finally got his revenge)! Jewel the face lift looks good, now you have to learn how to dance. read more

Cons: - Multiple packages of expired, moldy bread still on the shelves. - Not ONE bag or box of salad (10pm Sunday). Not exaggerating, either. - Two cashiers and NO self-checkouts. Pros: + Fresh squeezed juice at around $2.40 / 12 ounces. The squeezing is done in-house, too. + Parking. I've never had a problem finding a spot. + A BAR. With, like, six beers ON TAP. IN STORE. (Srsly!) ** So, go shopping for your produce and toiletries and throw back a margarita or some beer. Just inspect the bread first and save your receipt! ** Edit: Sooo, apparently I'm the last one to know about the beer-in-grocery-store phenomena, which means I've been approaching this dating thing all wrong. Obviously. Sheyuttt, grocery store + sipping some alchy + squeezing the produce = recipe for success. #twobirdsonestone Noted. read more

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Fancy schmancy. This Jewel-Osco seems a whole lot more like a Whole Foods than a basic food store. Besides the carpeted Bylery's back in MN, I've never seen a grocery store so impeccably clean. It seems a bit smaller than other locations but they manage to cram a lot of things inside without making you feel claustrophobic. I come for the soup and salad bar. They have a large hot foods section and I almost always walk away with a bowl of broccoli cheese soup and a La Brea Bakery French demi-baguette. They also have a liquor section and aisle upon aisle of anything you'd need for a food run. So far my favorite surprise find has been the fresh squeezed orange juice at the front of the store. It's just as good as Whole Food's and about 1/4 of the price. read more

Jewel-Osco - Grocery Near Me - Chicago, Illinois

I do not know why I am only writing this review now, even if I've been to the store a lot of times. This store deserves the review based on the experience I had with them in the past few months of having my groceries in the store. First of all, they have a wide parking lot, which is so nice and every time I come here, I do not worry about where I should park because their parking has a lot of available spaces even if the store has a lot of customers inside. Second, I do not have a problem with any of their products. Everything I needed is always available, and the selections are always well-stocked. The store is also clean and organized, and everything is really accessible. I like their produce because it is always fresh, as well as their bakery and meats. I do not buy much meat, but whenever I do, it is always fresh and the quality is good. Lastly, the service is great, as are the prices. The staff are nice and friendly, and I do not have a problem with their service. While the prices are always fair and reasonable, I never have any experience of buying a product from them that is way above the normal price. read more

Came here for the first time a while ago and I was pleasantly surprised. This is undoubtedly the best Jewel-Osco I have been to within Chicago. For a downtown store they had a large quantity and variety of items available. The produce was top notch and the savings were unbeatable. If you don't have a store member card, you are missing out. They are free and have great deals. Highly recommended for all of your grocery needs! read more

Errrrrrrrrrrrrrrr! That's the sound of my tires squealing as I notice that the new Jewel has opened and swerve excitedly into the turning lane. Hooray! I don't live in the West Loop, but sometimes I feel like I do. I guess it's because I spend so much of my week at school I'm practically an honorary resident. This store is so convenient, it's on my way home and only a few blocks of the Halsted bus line for those days I don't have my car, but need to grab a few items. I love Jewel and have been disappointed by the selection at most of the Jewel stores in my area. This Jewel is awesome, it almost rivals the great one by my parents house. I know it just opened, but it was nice, roomy, clean and carries a great selection of goods. I mean the produce section was so large I had to get help finding the tomatoes! Ok, maybe it was that I was bleary-eyed because I had just spent about 5 hours in the library studying, but it's big - I swear. There's also a nice sized organic section as well. I've just found my new regular grocery store, hooray! The only odd thing I found was the reserved parking for hybrids. Maybe that's because as Wesley said it's a green store. I found it strange for the following reasons: (1) I know we shouldn't reward gas guzzlers, but wouldn't we prefer they not do any more damage to the environment by circling the lot looking for a spot close to the door?, just a thought, (2) given the economy and how many stores do this it doesn't seem to provide much incentive to buy a hybrid and (3) maybe I missed them, but to me these spots would be better served if they were reserved for expectant mothers. Bottom line: this full-sized Jewel is awesome and a welcome addition to the West Loop. I will be here, a lot. read more

This Jewel-Osco has a bar! So before you go grocery shopping you can also get a drink beforehand. Sometimes they have promotional parties to let customers try new food samples. It's a fancier Jewel-Osco with a nice parking lot. We like it but it isn't our local Jewels Osco so we don't come here too often. read more

Rude staff in deli section. Male staff was talking and texting on phone while i was waiting to request chicken order. Member looked at me and said "what?" I asked for chicken order and he said get it on the table and walked away laughing. Worst customer service. Extremely immature employee. read more