Potentially the worst Mariano's in Chicago! Any given time they will have month old expired orange juice and certain produce looks like it needs to be thrown out at times. I've caught this multiple times and even posted instastories of the month old expired juice, tagging Marianos in which they would respond asking which location. The escalator is somehow out of commission for long periods of time and they somehow no longer have baskets for those of us that dont feel the need to get a full cart to push around. Not sure who manages this joint but I feel like the place gets worse and worse and I mainly shop elsewhere now. Whomever manages this store needs to go to the Bronzeville, South Loop and West Town locations and get inspired. I wish they would close and bring a Trader Joes into the space if they are gonna be a lackluster store. read more

I've been to a lot of grocery stores in my lifetime. This is the worst one. The only way I can stand shopping there is by embracing the awfulness as part of the experience, similar to the way one can enjoy a cheesy B-movie. The lack of carts isn't actually a problem because most of the items I want are out of stock anyways. What is in stock is usually spoiled and un-purchasable read more

Chicken salad I ordered today wasn't fully cooked. Instead of a refund I was given credits on doordash. This matter is serious check all of your food. They have fallen off bad. read more

Mariano's - West Loop - Visibly undercooked. Throughout the .75 of a pound. There are multiple pink pieces - Grocery Near Me - Chicago, Illinois

I usually shop at this location when we are in the area. Having said that the parking can be limited and not as quick to find a spot. I find that the staff is always helpful when I need help finding something or it's out of reach. The selection is decent for the size of the store and I can get through the self checkout rather quickly! read more

If your in the area this is a great grocery store with exceptional selection. Some of the staff are very friendly and helpful..some aren't but thats the new norm. Thus is in the Greece area .. we were staying at the crown plaza and this is right across the street. So very convenient to grap snacks ect. I was surprised my previous review was so low in stars ... totally forgot about that guy getting upset i took some pics in the store. My camera isnt fancy or like professionals use. Anyway its great. Huge selection wide variety. read more

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I went to get Marsala wine to make Chicken 'Marsala. Not only did not have it. I asked 4 people if they had it and they had no clue what it was. Including the MOD. read more

Great lunch spot if you didnt bring a lunch to work. Great variety. Hot bar, salad, sandwiches, and best grocery store sushi ive ever had if you are lucky enough to get it fresh read more

WARNING - as of this writing, the store opens at 6am, but Customer Service opens at 8am. That's right(!) you literally can't get "customer service" at this location, while the store is open. So, make sure everything at checkout is priced as advertised and there are no errors of any kind BEFORE you pay. That is all...oh wait, one of the cooks at their grill consistently had all the charm of a parolee. He could never just mask his annoyance of my patronage in the literal dozen words or less that were needed. read more

It's a grocery store. It's usually clean and they usually have what I want. It's small but covers the basics. I don't usually have to interact with the staff they stay pretty busy so o can't speak towards customer service. The fruit and vegetables are typically fresh no problems there. Lastly, it's one of the only grocery markets in the West Loop so that makes it convenient. They do have parking which is rare downtown. read more

The lobster mac 'n' cheese is delicious. The sushi is what it is and the selection of wines and spirits is what it is also. This particular store is walking distance from a bridge to downtown Chicago. Grocery stores in Chicago are a special thing and in a fully cynical world, I'd expect these folks to be taken over by Albertso --- oops. I read Kroger sold the name 'Mariano's'. I have no idea: I'm going to take away one star for all the confusion. This is not the store where you buy your Twinkies or potato chips. They have them. It's convenient. They're expensive. But get the lobster mac 'n' cheese sometime. It really is a market vote, but it isn't. If I want a pizza roll, I'm going to Jewel-Osco. If I want an inflated attitude, there's a Whole Foods catty-corner from this store. If I want to lose my will to live completely, I'll cross that bridge I mentioned. Oligopolies for everybody. read more

It's always good at Mariano's. The ambience is good. The food is fresh, the service is decent

I visited Mariano's for the first time to purchase flowers and balloons for my daughter's birthday. An associate in the floral department named "Z" assisted me. Her smile, patience, knowledge and professionalism was extremely refreshing. I was indecisive yet very picky about my purchase. Z remained supportive and guided me in selecting the perfect bouquet and balloon arrangements. My daughter cried tears of joy when she received them. Thank you Z for making the experience a success. Your glowing energy made a positive difference in my day. Thank You Thank You! read more

When this Marianos first opened it was so nice everything was so fresh. Now.... This store has such bad customer service but the worst is, the store is so filthy. I am so shocked by how dirty the floors are. Surely with the money they make they can afford to hire descent staff to clean. It is on a steady decline in all services. read more

Nice clean grocery store near Greektown and UIC campus. Very organized layout with a wide variety of choices of freshly squeezed juices, bakery items, local and international cheeses, deli meats, fresh produce and more. Check out the pop shop for late night munchies. Free parking for two hours in an open garage. Bring shopping bags for shopping. Sign up for the rewards card for added discounts. Bonus: the Kroger app works here. read more

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3.5 I came here for the grand opening of Stan's donuts inside Mariano's which is on the first floor. This event apparently was advertised everywhere and it was an unsurmounted amount of people in the line in the venue. My big sis and my little sis accompanying me here but we navigated which I have to stay as far apart as we could. The staff did is best job as they could. Some of the offerings were pretty much a shot size far as the beverages, but we did have several several cups of bubbles. Some spike lemonades some espresso martinis. Samples of donuts. Of course they had sushi. They had a charcuterie board. They have fruit. They have samples of chicken and samples of beef brisket. So if you went around several times it was definitely enough to get you satisfied. Especially if you were coming from work. Just needed to grab a bite special if you were close in the area which I was really close to it . I had already had dinner so I was just coming for an after dinner drink and socialize. The event was good. It's just crowded but I appreciate it. They didn't have to do that. They kept replenishing the food. They kept popping more bottles. We enjoyed ourselves. read more

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The store is a complete mess. They take no pride in their presentation of their produce or regular food. They have two parking lots. For the one upstairs you need to either take an elevator or an escalator. Unfortunately the escalator for the cart has been broken for many years now. They claim it's a supply chain issue. Like I said it's been years. They need to replace the escalator. And just yesterday I tried to bring my groceries in the cart to the outside parking lot and the carts no longer are allowed to go outside so they freeze leaving you with no option but to carry tons of outside on the sidewalk to your car because they don't have access to Mariano's from that garage. In other words, you have to park the car there and go outside, but they don't allow you to use the cart to bring the food to the car so how are you supposed to function? read more

So disappointed in the West Loop Marianos on Halsted. When it opened, Mariano's was a high quality grocery store, now this one is barely adequate. I purchased sliced pineapple on 4-11. It was spoiled, not overly ripened, spoiled. And, the spoiled slices were sandwiched between good slices. Hmmm. I got my receipt and took the pineapple back for a refund. But, I brought the wrong credit card. Mariano's would not refund the purchase price. That's on me for bringing the wrong credit card. However, the spoiled pineapple was one of far too many incidents at Mariano's, that will force me to shop elsewhere. If you're shopping at Mariano's on Halsted, check expiration and "best by" dates of purchased items carefully. read more

There was always only ever going to be one way to get me to come out of Yelptirement. And it was always going to be for the West Loop Mariano's. After hesitating, telling myself to forget about it and just letting it go on so many occasions, we have finally hit paydirt. I'm back, bishes. So I walked in and grabbed a cart from the motherlode and loaded up. Chips. Wine. Yogurt. Coffee. Cookies. Everything. I loaded up that trolley to the tippy top--and then some. Then I grabbed a hand basket from a 10-foot stack of them for the overflow and went to the deli to hang out for 10 minutes and not get waited on. And proceeded to the unnavigable self-checkout corral to get breathed on by the hoi polloi. Oh, but I didn't. Because none of this ever happened. Why? Because there were no carts, baskets, trolleys or anything. Yes, this is what it took to claw me out of Yelptirement. Something even dumber and more infuriating than Yelp itself--the West Loop Mariano's. Imagine having a store where you don't have any method for your customers to carry their items. Imagine this is the situation FOR YEARS. I've walked out half a dozen times as a result--sometimes to the almost as infuriating and nauseating Woke Foods down the street. Oh, I get it. It's the Kroger takeover, the addicts, the criminal element, the homeless (unhoused?) and the explosion of the West Loop's population. But still. Maybe next time they'll have one of those little carts with the crossbar on it so I can bang my shins on it six times. One can dream... read more

Now that I have a car I can drive to places like this: I have not had problems finding a parking spot even at busy times, usually end up on the roof! On the weekends lately they have been very crowded, you look down the relatively narrow aisles and they look impossible to traverse, so you park your cart and dive in to get what you need. The lines can be quite long on Saturday but it moves steadily. The store is quite packed and has everything you need, a bit of a strange layout but they use every corner! Carts are short, we have had to go looking for them around the store sometimes, things are just busy read more

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I've been a few times and it's never been a great experience. I bought a lemonade in January that expired the November prior. I went the meat department and no one really helped me so I just left. Overall not a great experience, but it is convenient and decent prices if you are a Marianos member read more

I have always been pretty much Whole Foods hardcore. Since I live closer now to Mariano's my lazy bone walks me over to my Mariano's. I have really fell in love with this store and staff. They are so kind and go out of their way to help. I am often shocked at the price differential from Whole Foods, I mean shocked and they have all the organic stuff I will only eat. One other thing is they have all my favorite none food items. Kevin the store manager really runs a great store. read more

Mariano's is a great local supermarket. While it originated as a locally owned grocery chain, it is now owned by Kroger. They have a great selection of groceries, with a large hot bar, sushi/poke bar (great poke and an easy post-grocery meal), large beer/wine/liquor selection, and a bar area which has live music on Friday nights. One challenge I've found: there never seem to be enough baskets, so you'll need to do a quick loop from the entrance to the self checkout area to pick one up most shopping trips, though recently that has started to improve. read more

This review pertains to the hot foods dept and the customer service. We love the fried chicken for the taste and the cost. It's a 2 for $10 deal. Each pack contains 8 pieces of chicken. That's a good deal. It's best when it's hot. So I always call to have it ready for pickup on the way home. This is the only place that ever gets it right. The other locations either lose my order or never hold any like they say they would. This location has always been clean and bright. It's in the west loop so parking has always been hard after work. However in the current condition of the pandemic, parking after work hours b has been easy. Hoping things get back to normal, but for now I can't complain about anything. I'll keep coming until parking gets harder again. It's a small parking area and it shared it with local businesses. read more

Definite improvement since they are now owned by Kroger. And of course because of Covid nobody is eating off the salad bar which is the upside of that. Also a nice gentleman helped me in floral when I purchased a large vase to take on my last road trip and he went out of his way to get me set up. I appreciate that. Also just a few days ago the kid working the seafood counter was very attentive (even in the last hour of the seafood area being open - which is they close one hour before the store) and he wasn't in a hurry to get out - in fact he went out of his way to answer a couple of questions and actually engaged me in a nice little conversation If I keep writing, this may bump to four stars! will wait a while on that. To be updated as required..... read more

Mariano's - West Loop - Grocery Near Me - Chicago, Illinois

I frequently stop into Mariano's to grab a few groceries every couple of weeks. This is a large store with a lot of options. It's well organized and typically very clean, although I've often found that if I go in the afternoon when they are restocking, it can be difficult to navigate around all the empty boxes they leave in the aisles. I love their discount racks - there is one in the front of the store with dry goods, one in the dairy section with bakery items, and one in the produce section with fruit and veggies. I like to shop these racks and get a great deal on items I can prep and freeze. As a student, I appreciate that they make these discounts available because it stretches my budget. The staff are all very friendly and their customer service hotline is great too. I recommend downloading the Mariano's app to clip digital coupons - there are usually some pretty great deals to be found! read more

My co-workers and I wanted to go out for a drink. Marianos has a wine bar with very goo prices. The problem, never know if its open. I called the store and the response I was given when I asked if the wine bar was open was "I haven't seen anyone". This person never checked with someone or even tried. At this store you can not see the bar from the service desk. The service is very lousy. It would be great if the service desk could give service. read more

I came here yesterday and bought my groceries. I'm happy with the quality and service so I made this review. The veggies and fruits that I bought looked fresh. The orange was sweet and not sour. Some of the oranges that I bought in other stores were sour and I don't like it. I also bought 3 bottles of wine. I like it's cheaper price compared to other stores. I'll save enough money because of it.  When I can't reach the snacks in some high part of the shelves some staff immediately assist and help me. He also asks me if I need anything or if he needs help I will call him. He's so nice and kind. It's good that they have a staff like that. Some customers will be grateful because of the service.  About the food and drinks. They have a different variety of food and drinks with a good quality. You can find anything you want in this shop. I highly recommend this place. read more

I come from the land of Gelsons! This enchanted land has aisles upon aisles of incredible produce, very high-end foods (both canned, bottled, or fresh), unbelievable wines and spirits, pristine shopping and great service (no check-out line is over a 5 minute wait. In other words, I'm spoiled. Here in Chicago, we've done the Whole Foods thing, the Jewel Osco thing, and the Cemak thing. Not until we chanced upon Marianos on Halstead St. did we find a reasonable comparison to our "Enchanted Gelsons Market." Marianos had everything (and I mean everything) and more than our go-to market back home. My wife spent an hour on Marianos International aisle looking at foods from Prague, Milan, Athens, Tel Aviv, and so many more eclectic destinations. She was in awe and inspired to use these strange and exotic ingredients. Their Spirits, Beer, and Wine sections were dizzying with the amount of choices they give you. Mind you, Marianos is not a liquor store. I was duly impressed. I never found going to the market a "Fun" thing. It has always been a chore. Marianos made this chore, an outing. Hallelujah Marianos! read more

Asa and Alina in the bakery are the best. They made my night by helping with a last minute bakery request and were SO kind! Love this place. read more

I still dont know why people come to this place. It is pricey! Just come here because it the only place that open at 6am. Came here today doing an errand foe the mrs. And they do have a feminine care asile but no feminine wash? It says Femine Care! read more

This place has become an absolute joke. Every single time I've gone here for the past month there is like 1 hand basket floating around the entire store, not enough check out lanes open, empty and or completely disorganized shelves ...and many employees who don't seem to care about their jobs...this only points to to thing - extrmely poor management. I'll pay more, go across the street to Whole Foods, and know there will be an abundance of hand baskets sitting right by the door as I walk in. read more

What's going on here? Until recently, this store was my favorite place to buy groceries. No longer. A few days ago, there were out of half of the vegetables I usually buy. And the few they had were old. The cauliflower had mold, the fresh lettuce was wilted, and the one bag of brussels sprouts left was brown. No microwavable bags of green beans or broccoli on the shelves. And they haven't had organic celery for ages. Last week they had a sale on three pounds of ground sirloin. They were out of the pre-packaged meat. But the butcher refused to use the sirloin in his case. The person behind the customer service counter acted confused when I asked for a raincheck. The employees used to be the best part of this store, and now they could care less. I asked an employee for help, and he told me he wasn't a manager and walked away. Add to this the facts that the escalators are broken and the store is dirty, and I'm thinking they're having serious financial problems. The grocery business is very competitive. Seems the only place you can't buy milk and eggs is the AMC. So it's unusual to see a store deteriorate to this point, and so quickly. It's almost like they've just given up. read more

It's ok for a quick stop in when using self checkout but it is not a good experience for pantry load shopping or anytime you have a bit too much for self checkout. Cashiers are rude and do not offer any assistance in bagging. They simply scan and throw stuff in a pile with no regard to produce, cleaning chemicals, eggs or chips. When finished, cashier stood there watching me bag, acting irritated as the line continued to grow. I've never experienced a worse grocery store checkout experience and this is seemingly the norm now that they installed self-check outs (which don't have enough space for unloading a cart). This location is convenient and used to be great (before Kroger bought them). If you have a car, you're better off going to Pete's Fresh Market or Jewel. read more

What happened to this place? Ever since Kroger took over it's been in steady decline -- carts and baskets are nowhere to be found, long lines at checkout and self-checkout. Last night was the worst: - No carts. No baskets. That's the norm lately. - Two checkout lanes open with lines stretching back into the aisles. - Self-checkout line wrapped around two aisles, at least 15 people deep even with 8 self-service registers open. - Only one person working the self-checkout area, so if you needed an ID check or the register didn't recognize that you had placed your item in your bag, you had to wait for the attendant. And wait. And wait. And wait. - My last item wasn't recognized, but at three others needed assistance. I could see the line growing longer. Finally got help and I felt the need to apologize to the people coming in after me. It's ridiculous. If it happened on occasion, ok, stuff happens. If it happened a lot, something is wrong. If it happens all the time (and it is), it's time to look for a new grocery store. You can't serve your customers so what's the point? read more

This is the best Mariano's in the city. It is clean, the lines move fast and everyone is always so friendly. I travel past the Jewels on seaplanes and the Whole Foods on halsted to shop here. I love it! read more

I love this store!!! Conveniently located near my work.They have a huge selection.I can always find some GREAT DEALS!! I can even come in and grab a bite because they have indoor seating where I can purchase food and even a glass of wine if I like.Definitely glad to have Mariano's near me. read more

Mariano's - West Loop - Grocery Near Me - Chicago, Illinois

Mariano's Tytiana W. is one of the nicest people I've ever met, and very funny too! Thanks to her for caring enough to help me troubleshoot how to set up my Mariano's App, so I could save $$$, when others wouldn't. She deserves a raise! Thanks Tytiana! :) read more

Second time here, and final time. Note:. Ten minutes waiting for anything but self serve nothing is open. Finally someone opened up at customer service. Pffft. read more

Mariano's - West Loop - Mariano's Greektown. Culture fallen. - Grocery Near Me - Chicago, Illinois

Easily the worst supermarket in the West Loop. When you enter the building you will immediately notice how filthy the place is. Floors are stained and worn out. Good luck finding a grocery cart, We have repeatedly been forced to take the elevator to the roof and fetch our own! Shelves are consistently half empty. It's like shopping in a third world market. Hope you enjoy Muzak that is cranked to rock concert decibels. Nothing like Katy Perry shrieking overhead while you pick out your breakfast cereal! Staff members range from dismissive to downright hostile. I will never give this dump another dime of my money. My advice, if you live in the neighborhood, go to Jewel on Des Plaines. A far better experience. read more

I guess we're spoiled in West Loop because Chicagoans in general seem to regard this as a high-end grocery store but I only come here when I don't feel like walking the extra block to Whole Foods or H Mart. When I moved to West Loop from my small college town, Mariano's was heaven on Earth. To this day, the variety and quality of food (which is a blessing--something I am thankful for every day) is great. It's just that the store is outclassed in nearly every aspect by Whole Foods. H Mart is in a class of its own when it comes to Asian specialties. I found that the problems started occurring when the Walmart at Presidential Towers closed. Suddenly, the store was more crowded and the checkout lines became much more chaotic. This is true for most grocery stores, but if you visit here at odd hours, pickings can be slim. Logistically, the store is a no-go at prime time on the weekends. They're often out of carts/baskets and the checkout scene is madness. Many people will bring up how miserable and unhelpful the workers are. I don't think it's epidemic, but, from the cash registers to the butchery, the customer service simply doesn't compare to Whole Foods. read more