Came in for a cookie. There was already a long line with only one person working on a Saturday, which was fine. The lady in front of me finally goes, she gets an ice cream and tells the worker she also ordered a cake. The employee tells the lady she's early so it's not ready. At this point I am the only one left in line, and the only thing I want is a cookie from the display. So instead of helping me and getting me out the door, she tells me to wait 10-15 minutes while she decorates the cake. I had already been in there for 10 minutes, I was the last person in line. The lady was early for the cake, why punish me and make me wait for her cake to be decorated, it made no sense. Ended up just leaving. read more

had hair in my icecream. definitely would recommend making sure they wear hair nets. This place needs an inspection ASAP.

Do not Order a Cookie Cake from the hoodlums. No one works in this place that can count to ten without using both hands. Ordered cookie cake for party - 2 days after the party - cookie cake was ready - very enjoyable party - great job guys - Next time light your money on fire. Or go to a real bakery that employees puberty + employees - that understand deadlines. I realize the cookie business is a high pressure occupation - I put plenty in that top jar - I wish I had it back - Don't go here - read more

Marble Slab is looking a little worn these days. We came by during the last hour of the night and it was busy. A couple of the menu monitors weren't working, tables weren't clean, and the handwritten signs give the place a rundown feel. When we arrived there were four employees filling orders, but a couple of them disappeared by the time we reached the front of the line. The two that continued working did their best, in particular, the short, dark haired young woman was working at an impressive rate to fill to go and in-store orders. The ice cream was delicious and we will probably visit again for late, sweet treats. read more

You have got to be kidding me? I paid $36.98 for this? I ordered an ice cream cake for my son's 18th birthday. I felt like I was paying quite a bit for it, but hey. You only turn 18 once. Right? I wanted something that was more like we have gotten at cold stone in the past (which is closed currently due to Covid). When I called she told me that she had a chocolate cake with a chocolate puck. It would have chocolate icing and Hershey's kisses. Perfect. She said she could write "Happy 18th, Dave" on the cake and asked what color. I told her that Super Mario colors like red, blue, green, and yellow would be great. What we got was a huge slab of chocolate ice cream with the tiniest bit of cake. No kisses. And it was honestly messy. I could have done a better job at home or found a better ice cream cake at the grocery store. They'd made an error and to correct it, they basically wiped it off and wrote over it. Messy and unprofessional. Especially for the price you pay. I don't expect to hear anything back but they won't be seeing me darken their door again either. read more

Marble Slab Creamery - $36.98 worth of ice cream "cake" - Ice Cream & Frozen Yogurt Near Me - Lubbock, Texas

Jackie helped us today on our visit and she was the sweetest! She had great recommendations since we wanted to try something new. Our dog came in after we had already ordered and she offered a pup cup to him which he happily accepted. I was already a fan of this place with their peanut butter ice cream and their pumpkin but this visit made it that much better read more

Marble Slab Creamery - Stetson happily enjoying a pup cup! - Ice Cream & Frozen Yogurt Near Me - Lubbock, Texas

They have great ice cream. But we ordered an ice cream cake, which we've done in the past. The quality has gone down. The worst part was the chocolate frosting which had no flavor and had the texture of oily corn syrup. Gross! When I complained they said they just use what corporate sends them. So I hope the corporate office sees this. I'll never again order another ice cream cake here. Such a disappointment. read more

My wife and I came in on Friday evening around 9pm. Three girls were working the counter. They were already out of almost all cones except sprinkle and plain (2 hours before close on a Friday). The girl who made my wife's cone grabbed it without gloves on, then set it on the dirty counter before mixing her ice cream on the slab. Even if I looked past all that, what the girl who made my shake did was inexcusable and disgusting. She made my shake and then for the mini marshmallows that go on top she stuck her un-gloved hand into the glass jar holding all of the marshmallows, grabbed a handful and then stuffed them into my shake. Pandemic or not, the last thing I want is someone else's hands touching all over something I'm paying to eat. I think some sanitary staff training is in order for this location. read more

The workers were standing and chitchatting and the one that stood out to me was the one with the blue hat. The floor was a little bit dirty and they were slow making the ice cream. The workers could have way better manners. If you want to go to a slow overpriced ice cream shop then this will be your stop. And if you don't want to then menchies right across the street will be your best bet. read more

Frustrating. Probably some of the best ice cream in town. Unfortunately, 20 people waiting in line and one of the girl workers (my wife thinks her name was Marissa) took a call/text on her phone - I'm not surprised or irritated at that. Then she walks to the parking lot, talks to her friends in a car and came back in and made 2 shakes over a 6 minute period. She was quite obviously trying to be discreet but 5-6 of us in line watched it happen very obviously. While her 2 co-workers tried to get 20 (literally, 20-25 paying customers in line the entire time) through, she had to delay everyone while she hooked her friends up. Hey I get it, we help our friends out, but when you make paying customers wait 30 minutes to pay $10 for 2 ice cream cones, it makes me want to go elsewhere - where they move as a team with a sense of urgency. Hopefully management and ownership notices and addresses it. read more

This was my first time at a Marble Slab. I had always thought it was a rip off of Cold Stone and only recently learned it came first by quite a few years. That said, it's a shame that the Marble Slab pales in comparison to its similar named competitor. The signature creation selection is probably about half that of Cold Stone. Not trying to turn this review into a huge comparison, the store looked okay overall. There was plenty of space for a few more tables than the three that were there. And what they did have wasn't cleaned up well. Staff consisted of one nice girl and one fairly antisocial/nonresponsive girl. Top it off with nothing-special ice cream and I don't think I'll be going back. I'd rather pay that same price for better tasting Cold Stone or Häagen-Dazs. read more

A sweet tooth led me to Marble Slab and it was fine. Nothing terrible, nothing spectacular... just a run of the mill ice cream spot that has quick service and a good selection. It seems that they were a little proud of the desserts but it didn't keep me eating here so maybe the price wasn't too bad. I'd give them another try. read more

We used to go to this ice cream store and loved it.... but our recent experience is not good at all.... the people who work there are not polite and they treat the costumers very bad......Last time when we went to have nice cream there, we found hair in our ice cream, my friend who is pregnant was not feeling good after seeing it and she had to leave the store and go out. They did change our ice creams but they even did not apologize.... the girl who worked there was very very rude and when we mentioned it to her, she said " did they change your ice cream? If they did, that is all we can do".... i was so mad and told her, no you can at least apologize, it's not all you can do..... I still can't forget her face and the way she talked to us..... never go back there again.... read more

I walked in and saw no masks on the staff which was nice to finally see after all this COVID mess. But then it went downhill, I stood in line for 40 minutes to get a single ice cream cone. There were only two girl employees who didn't have the muscle to mix the ice cream so every order took that much longer. On top of that, they worked with no sense of urgency and seemed to not care that there was a line through the door. At one point both employees went in the back and disappeared for several minutes while there was 15 people in line to the door. Their ordering structure is messed up too. After standing in line for 25 minutes waiting for a particular flavor, I saw them receive an online order and fill that order first. Because they did so, they ran out of one of the flavors I wanted and had been waiting almost half an hour for. I know it sounds petty, but trust me, when you wait 40 minutes for an ice cream cone from two ladies who seem like they hate their job and have no sense of urgency you become pretty observant. Used to love this place but I'm not going back anymore. read more

The ice cream is soooo good and customer service was outstanding definitely would eat again!!!

Came by to get a Hot Fudge Sunday at 2:30 PM on Monday Feb 25, 2019. Both napkin containers were empty. Typical for this manager and crew. I will go try Cold Stone Creamery next time. read more

Walked in 20 min before closing, everyone seemed to be preoccupied with trying to clean up early. Rude lady with short brown hair acted like she didn't want to take mine or my husbands order. She didn't wear gloves the entire time while making our ice creams and most of the bins were put away so we couldn't see any options. If you hate your job then quite otherwise don't treat customers like crap!! It takes like 5 min to scoop ice cream read more

Great, great place! Ice cream shops tend to be super busy when you want ice cream (like after dinner), and this one is no different-BUT-this place works and gets you through the line fast. When I want ice cream, I want it right then, and every time I've been in here, the staff behind the counter are attentive and busy. Plus, the ice cream is yummy! read more

Shop is dingy and out dated. On top of that, very poorly kept and the floors/bars are disgusting! They were out of most of their ice cream at 5pm. Very disappointing. read more

I have loved this place for years and years, it's not cheap but it's always worth it it has tons and tons of selections, and they actively advertise which is what led me to take a full scan of this place instead of just taking my ice cream and leaving. I love the texture of their ice cream other patrons have clearly not been life long fans of this place, any small business that advertises should be rewarded but that's just all in my opinion, also to be noted it's a great place for a date! read more

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I went in to Marble Slab at 9:30 on 3/5/2020. First thing I noticed was the female working was touching all of the cones bare handed (yuck) and paid no attention to us waiting.. when we finally got helped by the male working it was 9:40 and he told us that they were just doing Ice cream and refused to give us any toppings mixed in. I understand that they were closing in 20 minutes and that can be frustrating, but regardless THEY ARE OPEN UNTIL 10. They don't get to "stop offering toppings" before closing time.. finally, when we were paying the male was snatching our money out of our hands and just being overall very rude. very unimpressed with this customer service. read more

The staff was pretty rude. One girl had headphones in and was hard to communicate our order with her. We asked a simple question and they failed to answer it until we asked for them to check it. And one guy got mad at me because he dropped my ice cream. read more

The ice cream here is always pretty good. Now days ice cream seems expensive wherever you go. I was just disappointed in the upkeep of the store. The dining area was badly in need of a sweep and wipe of the tables. There was some areas that hadn't been dusted in a while. The whole store needs a makeover from the paint chipping and just old look of it all. The employees I guess were friendly for their pay grade. Just seems the management could step it up a bit. So okay ice cream, unappealing atmosphere. read more

Normally I would give this location a good review but the ignorance that was experienced tonight ruined the place for me. My daughters went in for a treat and one of them has a nut allergy. Don't get me wrong, I know they serve nuts and that her safety is not guaranteed but the people we normally deal with do what they can to prevent cross contamination. This is one of the reasons we go there. Tonight, the girl they dealt with had music playing in one ear and was very rude to them. She took no precautions what so ever. I understand you're a teenager and don't want to be working on a Saturday night but get over it. I've been there, I even worked at a Marble Slab in high school. If you're not going to take any precautions and don't seem to care that someone just told you that they have an allergy then just refuse service. read more

Our family loves Marble Slab! It has brightened our day many times throughout the pandemic. The curbside pickup was quick and easy! And more recently bringing the kids inside to pick flavors (colors) has been entertaining to say the least. The place is clean and the staff is friendly! And of course the ice cream is the best! read more

The best ice cream this place is always booming with customers it's off of quaker n 82nd right beside hayashi grill Go in look around ton of flavors ton or toppings this best dipped cones and waffle bowls what you waiting for go check it out suns out take yours kids read more

I asked for a chocolate cone. The girl said we don't have any chocolate cones, I looked behind here there was a full rack and when I finished my ice cream I saw they had some in their shelves by the ice cream. DiSgUsTiNg. I am doing this yelp while sitting here, starring at the chocolate cone. They also gave one to another lady. But the ice cream was good. I like the cinnamon vanilla. Also people are singing to the music and dancing? read more

I went in there a few days ago, after driving all the way across town to end up dealing with rude and lazy attitude. It was about 830pm and ordered a few things, one of which used chocolate ice cream. The person serving us huffed and puffed and with attitude said we are out of chocolate. I asked if they had any in the back and she said yes but I'm not going to break my wrist getting it out. So We left and we went somewhere to get ice cream. read more

workers were very annoyed that we came an hour till closing- treated with no hospitality. not a smile in site from a single worker. ice creame not served up to par, VERY sloppy and not even mixed as signature to MSC. i'm so disappointed to have spent a dime here- i recommend a different location if interested in a Marble Slab Creamery. read more

This place was crazy busy. Too busy for only two employees to handle BUT they did a damn good job & they delivered excellent customer service! read more

The staff is very nice and friendly and the ice cream is really good. Don't make it here very often. They do have a rewards club that you should join, whether you visit once a year or once a week. read more

Location is fairly clean and ordering was easy. Overrun with teen-aged employees so take that for what it's worth. Personally, I feel like the small is too large of a portion. At over $4, not exactly cheap. The kids portion was just right especially after hitting up PieBar next door. read more

Crazy busy. Employees were great. I had vanilla ice cream with pineapple, cherries and strawberries. Came out perfect. The store was clean. Can't really complain. I'll be back read more

It's ok. Ice cream is great, but the workers are kinda snarky and not very nice. Ice cream is so GOOD read more

Marble Slab Creamery - Cookie dough drizzle with chocolate come. - Ice Cream & Frozen Yogurt Near Me - Lubbock, Texas

My family and I went to the Marble Slab on 82nd and Quaker in Kingsgate Shopping Center on Saturday evening at 7:45 pm. This is the 2nd time this week that we went to this location and have left both times with the same result. Out of Chocolate Ice Cream. How does this happen? We were told it was still thawing. We had stood in line for 20 minutes before we were even told that it was thawing. I do not understand how an ice cream shop does not have chocolate ice cream ready to go when one runs out. We have given this particular Marble Slab many opportunities to earn our business and they have failed every time. Disappointing customer service. read more

I love Marble Slab! They always take good care of their customers! Their custom made cakes and awesome waffle cones keep me returning!