This store is great for no question turning in recyclable electronics. But when it comes to…read morecustomer service, they are lacking. There is no question they have all the products and services in a store nicely laid out and clean. But, looking for a specific product can be daunting so I approached a group of 3 blue shirts casually standing around and chatting. I asked where a certain thing was and all three lifted their arms to point, very confusing. Only one associate said he would take me over there but instead of staying with me and insuring I knew I had the right thing, he just walked away. This is the reason why people order from Amazon and eBay and while this is a well stocked store, it is not customer centric, at least not for me.

Buyer Beware BestBuy has a Deal of the Day button on the top…read moreof their page, DO NOT BUY anything here, you can't return it to the store if it's not right, they also only give you 14 days. BestBuy gets a cut in the profit from having the link but you're actually buying from a third party and BestBuy claim to have nothing to do with the merchandise. I got caught with a computer which I tried to return 10 days from the purchase date, when my daughter went to return it she was told you must have the card that it was paid for with, I go back on day 15 with the item and the card, now they say we have nothing to do with it you must reach out to the 3rd party even though they are the ones that sold it.

My laptop died and while most of my files were backed up in a cloud I had one very importand family…read morehistory file that I thought I had lost. Jonathan was able to extract the hard drive and after several attempts, he recovered my file. He went above and beyond to get this important file for me. The cost was reasonable and the communication with Jonathan and Lisa was excellent.

My laptop was having keyboard issues (including a broken spacebar) after 6 years of my…read moremistreatment. I selected CCA because of their perfect 5/5 ratings. Great choice. Dealing with Lisa and Jonathan was a pleasure. After examining my machine, they said I needed a whole new keyboard. In addition I got pictures of the inside, showing a lot of dust and dirt. Since they had to order a new keyboard, they returned my machine and gave my a plug-in board to use in the meantime. When the board came in, I returned the machine for repair, which was done the next day. I thought the price was reasonable for the repair and cleaning. My laptop now seems brand new. Their office is a little hole-in-the-wall on Vernon St., just off of Rte. 9. Easy to miss.

To fully appreciate this review, you need to look at the review I posted when I visited the…read moreBlackstone Valley Apple store in Millbury yesterday. I had such a bad experience that I decided to drive the 33 miles to see if Natick could be as bad as Millbury. I fully expected to get treated horribly because this is another Apple store and Millbury team pretty much made it clear that Apple customers are not wanted! So when I called ahead to try for an appointment and I was told they are maxed out and the only hope I had of having my problem discussed was if I went to the store. So I took my poor attitude and my admitted determination to engage this enemy in a fight to fix my 5 month old phone. As I walked in and surveyed the room, it looked like everyone was busy helping customers. Quite different from Millbury. Then I noticed Johnny who was dressed like a security guard who also played football. But I wasn't sure if he worked there. He looked right at me with a smile so I walked toward him slowly and he simply asked "do you need any help?" Whoa!!! A caring Apple person who genuinely meant it?? I told Johnny the same thing I "tried" to tell Mr Rude and condescending" over in Millbury. That my phone was not working right. Johnny directed me to Ken who was helping another customer. But Johnny also kept looking my way as if to make sure I was getting what I needed. Ken checked me in and after I received his text, told me I'd receive another one in about 45 minutes saying they are "almost" ready and at that point I should go to the front and let them know I was here. WOW! Information delivered professionally AND with a smile? That wasn't learned along with how to be the most smug as they surely teach in Millbury. Sure enough, I received the email in 45 minutes. hmmm. expectations met!! I then walked toward who it looked like was running the show. Matais (SP?). This guys was professional, friendly, knowledgeable and delivered every word with a smile and a helpful attitude. You could just feel that he cares! He told me that the next step is Ken again, who will get the tech assigned and will get the problem solved. Obviously at this point I'm wondering how Millbury stays in business if there is an Apple store within 33 miles that will make customers WANT to come back again! Afterall, I DROVE those extra miles and I'd consider that the price of doing business! I was assigned to a table with a tech already working on a couple issues but here comes Matais who explained he wasn't a tech but had an idea what might be wrong with my phone. He qualified it by saying he didn't know but just wanted to try something while the other tech wasn't there yet. He figured out that I had two sites (I-cloud and my own Gmail acct) that were collecting contact information and that may be causing part of the problem. He verified that, and then dumped all the gmail accounts into the i-cloud. It sure seemed like that was one of the issues. The tech (Dave) then showed up and Matais thought it waqs a good idea to let dave still do a diagnostic while he was there! dave was also professional, friendly and informative. My only problem now is that I live in Florida but if I could come to this store for any issues...I would!!! What a shining example of what Apple stores / customer support people should be. To Apple corporate - here's a suggestion to help your company. 1. Make every employee at Millbury spend an entire week at this store learning how to treat customers and become a valuable employee. 2. Offer one of these guys a job as a leader in Millbury 3. Say thank you to the guys mentioned here but also recognize the others...this store should be highlighted as an Apple gold standard! as I said at the top...I expected a bad time, but from Johnny to Dave and everyone in between...it changed my feelings about Apple!!! thanks guys!!!

I'm using my daughter's help account but yesterday I went to the Apple Store at Burlington Mall…read morearound 11:30 AM with a quick question. The receptionist told me there would be a one-hour wait, so I went to grab a coffee and returned after an hour. When I still hadn't received a text notification, I asked the female receptionist; she then told me the wait was actually one to three hours. I was in a rush to get to work, so I was understandably annoyed--especially since this contradicted what the male receptionist had told me earlier. Perhaps I looked visibly irritated. I stepped out to take a call that lasted less than a minute, and when I returned, she smugly told me she had cancelled my appointment because a staff member had come out and couldn't find me. It's ridiculous--I was gone for less than a minute! I never asked to cancel, so what right did they have to do that? My whole family buys all their computers, iPads, phones, and watches from Apple; they're all smiles when you're buying, but their attitude changes completely when it comes to service. I've never encountered such a terrible attitude as I did with this female receptionist. I want to emphasize again: I was gone for less than a minute from start to finish. I checked my watch--the call lasted maybe twenty seconds at most--and when I walked back in, she told me she'd cancelled it. I feel like she did it on purpose just to spite me, simply because I hadn't wanted to explain the details of my issue to her right at the start. At first, I only explained the reason for my service request to the male receptionist--I really didn't want to have to explain it all over again. Just because I didn't want to give an explanation, that woman decided to give me a hard time. Do you think this reflects the kind of service attitude Apple stands for? In the end I still my problem and apple did not help me at all just kicked me out. Rude I'm disgusted!

I want to say that this company is very considerate when working with you. I had the greatest…read moreexperience there yesterday 4/7/2016. The guys were friendly and very accommodating to me unloading my aluminum and getting me out of the way. Keep up the good work! Norm from altE

Decent place to dump scrap, but a couple of the guys have an attitude and clearly don't want to be…read moredealing with customers. I still go here out of convenience, not because it's a great experience.

Reasonably priced, very responsive to communication, prompt service. Would use again.read more

Dana made several house visits to evaluate our slow internet service with FIOS - even though we…read morewere paying for 'high' speed service. He diagnosed the problem and installed an EERO network - which has been a huge improvement. He is knowledgeable and responds promptly

This place is really amazing they help my daughter with her homework all the time, and even let the…read morekids go on free field trips like six flags,The movie theaters. And so much more, definitely recommend if you live in Pelham apartments.

"Oleg is a true pro. Even though I work in IT, I was stumped with a hardware issue on my own…read morelaptop. Oleg was quick to respond, promptly arriving for a free diagnosis. He took my laptop, returned it the next day, and even suggested a few inexpensive tweaks to boost performance. A genuinely nice guy and a real professional."

Excellent service. Prompt response. Quality work. I will definitely be returning if I ever need…read moremore PC services. Highly recommend.

Had the pleasure of working with Vicky for the day at home to fix a big Internet issue! Vicky…read morespent the time to diagnose and suggest repairs, then began to get it done all in the space of four hours!! Everything is working beyond my expectations and was explained in a way that I understood!! Kudos to Mass I/T and Vicky for the outstanding service and solution!! Would highly recommend

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

Sheldon Jewelers is amazing. We have worked with Russell and his team to both sell items as well…read moreas design an exquisite ring for us. He is honest, upfront and does incredible work. His repair work is flawless. He keeps in close touch during each exchange. We will continue to work with Russell for a long time to come. He also has beautiful items for sale. Sheldon jewelers is a gem!

I am commenting on the business owner's response. My husband was not giving the young woman the…read morebusiness. He said that the price was not in the ballpark, which is wasn't. Russell told us he was going to scrap all the jewelry, including a diamond bracelet with 50 baguettes. If that was the case he shouldn't advertise that he buys and sells estate jewelry. We would never set out to damage the reputation of a small business. We strive to support small businesses in our community. Clearly, after reading additional reviews, we are not the first to experience this treatment.

Prompt Service & Topnotch Computer Skills! It's rare to…read morefind trustworthy, fairly priced and quality computer repairs in the Boston metro area. Surprise! WangPC Computer Service's techie Erickson delivers on the promise to make repairs in a timely manner. The costs are fair and mirror those I've grown accustomed to previously. The death of a youthful independent computer businessman I relied upon last year, left a void; not to mention concern about what to do in the event a "computer breakdown" occurred. It is truly a pleasant surprise to encounter the services and nearby location of another trustworthy, knowledgeable and fairly priced computer repair service! The trouble with my laptop has been remedied, and I was not charged excessively for repairing the issue; Erickson "assessed" the problem, communicated to me a "turn-around" time for making the repair as well as, an estimate of the cost. The work was performed within 24 hours! Thanks, WangPC ! I unreservedly recommend you give WangPC of Brookline a visit! Thank you

Had to have my desktop PC fixed, because all I got when starting it up was a blue screen. Thought…read moreit might be from a bad graphics card, but he was able to diagnose the problem quickly and recommended either replacing the motherboard or the component on the motherboard that had burned out, giving me the options and the pricing for both. He steered me to the cheaper option, and he fixed it within a few hours. I picked it up, and my computer is now working fine! Vary happy with his advice, repairs, and professionalism.