6.22.26 UPDATE
We…read moreoriginally had a disappointing experience due to slow service, limited attention from staff, and the lack of air conditioning during our visit. However, the owner took the time to respond and explain that the entire shopping center wing was experiencing cooling issues and that the restaurant was dealing with significant staffing shortages at the time.
While that doesn't completely change the experience we had, I appreciate that the owner acknowledged the challenges and responded professionally rather than dismissing the feedback.
One observation I would offer is that, as a customer, it was difficult to tell who was serving tables. I noticed several employees in Pint & Cork shirts moving around the restaurant, but only saw a couple of servers actively covering the dining area. It's possible some staff were assigned to bartending or other responsibilities, but from the guest perspective it gave the impression that table service was understaffed while other employees appeared unavailable.
I still think there is room for improvement in the flow and logistics on the floor, but I appreciate the owner's willingness to engage with feedback and explain the circumstances. That being said, I would be willing to give the restaurant another chance.
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UPDATED REVIEW AFTER OWNER'S RESPONSE: 6.21.26
I appreciate the response.
It's telling that you addressed the air conditioning, disputed the gender of an employee, and questioned whether I was even there, yet didn't meaningfully respond to the concerns about service, timing, attentiveness, or food quality.
If a customer leaves with a poor experience, the question isn't whether they perfectly recalled every detail. The question is why they left with that impression in the first place.
I suspect future readers can draw their own conclusions from both the review and the response.
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Probably the most disappointing dining experience of our Hawaii trip.
We specifically asked to sit indoors because we wanted a break from the Maui heat after spending the day outside. Unfortunately, we quickly realized there was no air conditioning, making the indoor seating barely any cooler than outside.
The restaurant also felt severely understaffed. It took around 10 minutes just to get a Diet Coke, and every time I asked for assistance, the woman working at the register seemed to defer the request rather than help or find someone who could. Meanwhile, some employees appeared more interested in chatting than helping customers, while only one or two staff members seemed to be working the floor.
I understand restaurants get busy, especially in a tourist area, but the issue wasn't just the wait--it was the feeling that customer service wasn't a priority.
As for the food, it was nothing special. I ordered a steak that had a nice smoky flavor, but it arrived well done and overcooked. The rest of the meal was average at best and definitely not memorable enough to make up for the service issues.
Between the lack of air conditioning, slow service, inattentive staff, and mediocre food, this was one of the few places in Hawaii where I genuinely regretted spending my money. Considering the location at The Shops at Wailea and the prices being charged, I expected a much higher level of hospitality and execution.
There are far too many great dining options in Wailea to come back here.
