The service department was dishonest. I called three times in July (6th, 13th and 27th) to get estimates for a Ford recommended 90 and 100k service and everything was set to go. I brought the vehicle to Winchester from 4hrs away to get the service done on a 2016 F150. I dropped it off on a Sunday night. Monday morning I get the call and suddenly everything has doubled and they have no record of the original estimate in the system. I should have had the estimates emailed to me! I'll take the hit for not having a written copy of the estimates sent but this is just dishonest and deceptive business and an utter waste of time, money, and effort. read more

Had an absolutely wonderful experience with our salesman Steve, and the personnel at Malloy Ford. Steve dialed into exactly what I was looking for in minutes and got our payment where we wanted it. The next day we drove down and test drove my beautiful new truck. Steve made sure that I understood how each feature worked and even hooked up my AppleCarPlay. All of the folks were polite and professional. I highly recommend this dealership! read more

Malloy Ford - My new Truck! - Car Dealers Near Me - Winchester, Virginia

this place is honestly the WORST, had an appointment for 7:30 am was told my bronco need a catalytic converter but they needed to keep it for days. I am a single parent with one mode of transportation. No loaner offered, but guess I was fortunate enough that they at least gave me a ride home. My mom bought a bronco as well from this place, neither of us would recommend this dealership. Best advice is RUN, don't even pull in the lot and be sucked in ! read more

For my experience here at this dealer everything went smooth. We did come at the end of the month and we still got the help we deserved. Ben one of the car salesmen here was a wonderful help, very down to earth and honest human. Thank you guys for the new ride ! read more

Malloy Ford was an extremely disappointing experience for me. I owned a Ford Explorer for 10 years that I purchased and serviced at Battlefield Ford in Culpeper. They kept it in great condition and I never had any major issues. After moving to Winchester, I started taking it to Malloy Ford, assuming a Ford dealership would provide the same level of service. In February 2025, I brought my Explorer in because it had an odd smell and hesitation when going up hills and when reversing. They replaced tie rods and several seals and charged me about $2,000. The smell went away briefly but returned. Throughout 2025, I brought the vehicle back four more times for the same issue. Each time they tried something different, and by the end of the year I had spent about $9,800 with them -- yet the problem was never actually identified. In January 2026, while backing into my parking space at work, the vehicle skipped again and the smell became very strong. The transfer case blew out in the parking lot, leaving me stranded an hour and a half from home. A local mechanic came by and immediately recognized the smell as gear oil related to the transmission and confirmed there was a large hole in the transfer case. When I called Malloy Ford, they took no responsibility and showed little concern, despite the nearly $10,000 I had spent with them trying to fix the issue. Since I now needed another vehicle, I spoke with their sales department. I had hoped the money I had spent there over the past year might at least be considered. Instead, I was told multiple times that the service department is separate and there was nothing they could do. I was also reminded several times that my Explorer was 10 years old. In the end, I did purchase a vehicle from them -- a used Volkswagen Atlas with about 50k miles. I chose not to buy another Explorer due to the well-known transmission issues. Unfortunately, the problems didn't stop there. After owning the Atlas for only 30 days, it would not start after work one day, leaving me stranded again an hour and a half from home. I had it towed back to Malloy. The service department initially told me it needed a battery and offered to replace it for $700. When I questioned how a certified pre-owned vehicle could need a battery after only 30 days, they eventually agreed to replace it at no cost. Shortly after, they informed me the battery was not the issue. The vehicle had to be sent to a Volkswagen dealership for diagnostics. They determined there was DEF fluid in the gas tank that had crystallized, requiring the tank to be flushed and repaired at a cost of about $1,000, plus a $355 tow bill. Malloy Ford again took no responsibility, stating that I must have caused the issue myself. I have never owned a diesel vehicle and did not even know what DEF was. I had only put gas in the vehicle three times since purchasing it. I'm not even necessarily blaming them for the DEF being there -- they may not have known -- but the complete lack of concern or willingness to help after everything that had already happened was extremely frustrating. Their only response was that the vehicle came with a 3-month/4,000-mile warranty and I should call the warranty company. At the end of the day, buying from this dealership provided no added value or peace of mind compared to buying a used vehicle from a private seller. Very disappointing experience overall. read more

I was here an hour before they even touched my car. I know because I could see my car from where I was sitting in the waiting room. But I guess to be fair I was 20mins early, so there is that. But three hours after I arrived, I am still here, no one else in the waiting room and I can see my car back outside the window... I just feel like this place might have a better review status if their communication were better. I'm not particularly thrilled with the customer service. read more

I bought a car from Malloy Ford of Winchester. Within a week, the check engine light came on. I brought the car back, and they cleared the code, which supposedly showed nothing wrong. About a week later, the light came back on, so I took it to a different shop (Dodge). They diagnosed an oil pump issue and quoted about $1,000 to repair. Ford did not assist during this process, even after I found out the problem originated from the old oil pump in the car. I also purchased an extended, premium warranty, which they claimed would cover the part. However, they only offered to pay 50% of the cost after I had owned the car for just 30 days. This experience has left me frustrated with the service and willingness to stand behind their vehicles and warranty.So a total of 4000 was spent after purchasing and certified used car with and extended warranty. Offered no assistance to help with this problem. I recommend potential buyers consider getting a second opinion on engine-related issues and clarifying warranty terms upfront. Clearer communication and stronger proactive assistance from the dealership would make a big difference. read more

Traveling 1000 miles and having an unexpected emergency encounter with a tire tread, we found Malloy who really helped us out. They were kind, fast and thorough! I can't thank Mike and Kevin enough for their awesome service to out of towners driving a Lincoln. The ford Lincoln family is America strong! Thank you. read more

too much to mention...staff keeps changing, you can stand there and be the only one at the service desk and no one would look at you. incredible, never saw a place like this in my life. And Im from NJ!!!! too much to complain about concerning a car I bought from them.!!!!.charged me 500 for a problem with a major leak inside the car, then a family member winds up fixing for 10 bucks!!!! really???? how does this happen? I battled with them to get my money back for not fixing it and I only got half of it.......then they placed it on the rewards, didnt give me my credit or cash back on it...... and then a big hassle with them about replacing my door handle, omg...you wouldnt believe it...I needed a door handle only, it cracked, had to get a entire door panel replaced!!! made me call EBAY to order the part...where did I ever do this in my life???? NEVER!!!! WASNT NECESSARY MY DEAD father couldve fixed the damn thing from his grave!!! IM sure he was spinning in it watching me go through what I did........ too much to tell..bad memories ....seek another place please. read more

If you want a good ride and a salesman who is knowledgable...very friendly and will work his tail off to get you in your ride with numbers meeting YOUR expectations PLEASE go see Steve Turel at Malloy...Noone but him and Jeff will work soooo freaking hard to get you what you want. When you leave with your new ride and a smile trust me Steve is even more happy. I would buy from him and Malloy again for sure...our experience for the 2nd time was TOP NOTCH. read more

Malloy Ford - Car Dealers Near Me - Winchester, Virginia

I worked with Alhaji and he's the nicest, most thorough, and honest salesperson I've ever worked with! He made the experience enjoyable and got me the best deal possible. I suggest if you go here you should get a car from Alhaji on the sales floor! read more

I was reading the reviews and I was sorry to hear that several people had a bad experience with Molloy service. I've been a customer of Molloy since 2016 and I've never had a problem with them at all. I never had an issue with them trying to upsell me or sell me something that I didn't need. The people were courteous and ever since the dealership got new chairs in the lounge, the waiting area is comfortable. I recommend Molloy service to anybody and everybody read more

The sales team did a great job and made the experience pleasant. I ordered a Ford Maverick and waited a very very long long time. Dealership honored pricing and got me exactly what I wanted. I would not hesitate using Joe Fendrich and the sales team here. read more

Malloy Ford - 23 Maverick XLT FX4. - Car Dealers Near Me - Winchester, Virginia

Would stay clear of Malloy service department sucks went to pick up my truck after I dropped it off at 7 am and had to wait till 5:30 to get it just for a oil change.. also look other places for prices on vehicles Malloy is always a few thousand bucks more.. read more

I would strongly suggest that you find another Ford dealer, the customer service is the worst I have ever delt with. I have run fleets for over 30 years and never found a dealer this bad. Had a new vehicle with less then 1000 mile with a no start, every time we called it was a different story, and it got to a point they couldn't keep the stories straight. After 3 months had to pay a tow truck to go get it and tow to another Ford dealer for repairs. Called Ford Pro and got them involved and still no help, they just created another story for Ford Pro. I am not sure how this dealer is still in business but to all that read this go somewhere else read more

On Kelly blue book they valued my car at $9200 with a disclaimer that the approved dealer may negotiate a lower offer.Fine, I had the vehicle detailed and drove over there. I was shuffled around by several appraisers and one guy ( who wasn't who I spoke to on the phone. After a lot of waiting (45 min) he finally sits down and starts the lowball. Look, my car has very little mileage and is 8 years old , so yes it has lots of minor surface scratches, but only one bad one 2 1/2 inches long.Everything else is working perfectly and is good shape. He pulls out some created list and offers me $2500 and then in the same sentence says he'll do me a favor and increase it to $5000. At that point I asked for my keys back and had to sternly repeat myself. These people are not worth dealing with and I recommend anyone going there to watch your wallet read more

I had a great experience at Malloy Ford purchasing a new 2024 Maverick XLT. The sales staff was professional and friendly enough. I have dealt with the service department twice and both times were painless on my end. I think a lot of negative reviews come from people who can't quite deal with reality. read more

recently visited Malloy Ford of Winchester to check out a 2021 SUV that appeared to be in mint condition online. I was excited about this vehicle despite its high mileage--154k miles--which had initially made me hesitant. Still, I was ready to overlook that because I thought I had found the right deal. When I arrived, I was disappointed to find that the SUV was far from perfect. It had rips around the liftgate, and the passenger door didn't close properly--issues I could have overlooked if the price had been right. I had done my research and came prepared with offers from CarGurus and TrueCar, which both quoted an out-the-door price of around $18k. I was ready to make a purchase that day to end the exhausting car-buying process. Unfortunately, the experience at Malloy Ford was far from smooth. After confirming the car was still on the lot, I test-drove it and noticed the transmission pulling slightly, which was concerning. Despite this, I was still willing to negotiate and showed my offers to the salesman. What followed was a frustrating back-and-forth. The salesman took my offer to the finance manager, an older gentleman with gray hair, who seemed more interested in running my credit than providing a straightforward out-the-door price. While we waited, I overheard the finance manager saying, "I can't give her numbers when I don't have numbers to run," which was ridiculous since all I wanted was the final price without financing. After a long wait, they finally presented a price of $20,736.78--completely out of line with the $16,994.00 sales price. When I questioned this inflated price, the finance manager dismissed the offers I had from TrueCar, claiming they were from a third-party site and didn't account for all the fees. He even went as far as to mark up my printout with their supposed "correct" prices. When I checked their own website, the online price was $17,040--still far less than what they quoted me. The entire process felt like a bait-and-switch. The sales team was unprofessional and dismissive, treating us like we didn't know what we were talking about. They added a bogus $1,895 pre-delivery inspection fee, which I was expected to pay on top of everything else. When I questioned this and other charges, I was given flimsy excuses that didn't add up. To make matters worse, the next day, the dealership texted me several times, trying to justify their inflated price and shady tactics. Instead of addressing my concerns, they kept trying to convince me to come back, but after the way we were treated, there was no way I was returning. In the end, we walked away from the deal, and I'm glad we did. I would advise anyone considering buying from Malloy Ford of Winchester to be very cautious. There are plenty of other dealerships in the area that will treat you with more respect and transparency. Don't waste your time or money here unless you're ready to pay for inflated prices and unnecessary fees. I only gave one star because I had to. I guess them giving us a half-warm water bottle on a hot day earned them that one-star rating read more

I recently bought a 2022 Ford Maverick at Malloy and from start to finish it was an excellent experience. Gannon was my salesman and I worked with Summer in finance. Everyone I dealt with was forthcoming, transparent and honest about the entire process. Which is a very nice change from the typical car dealership experience where they seem to be on a separate team from you and it is a battle to win. Overall I highly recommend Malloy, ask for Gannon if you go! read more

Had a 7:30 am appointment for an oil change and 2 hrs later I finally get an update. They drained the transmission fluid instead of the oil. Now they have to look up how to fix it properly. And apparently I'm not allowed to be angry or have an attitude about it. So now I have to drive a rental car until Monday, make another trip from Spring Mills to Winchester to pick up the car and pay a $50 deposit for the rental since I'm refusing the Ecosport (roller skate) rental ford offered. This place has been a nightmare. When I bought the car they didn't even bother to wash it because it "looked clean enough". This is my last dealing with Malloy or any other Ford dealership or product. read more

Attempted to use Kelly Blue Book Instant Cash offer-mistake #1. Was hesitant to contact "authorized" Kelly Blue Book dealer Malloy Ford, especially after reading bad reviews, but did so anyway-mistake #2. Instant cash offer was nearly $20,000. I submitted them my VIN so they could look at Carfax in advance of me driving to dealership to "evaluate and confirm" the instant cash price. Instead, they waited until I drove up there to decide they weren't happy with the Carfax and instead offered me about half $11,000. The Acquisition Manager, told me she wouldn't waste my time, but that is exactly what they did. read more

Browsing for Bronco, found one on the lot for 10000 over sticker price. Explanation provided by Salesman and Sales Manager when questioned about the extreme cost, "Sorry if you don't like it, that's what we get for them.Good luck" Interesting, the FORD CEO and Head of Sales are against price gouging. read more

So I went to this dealer to trade my truck in and but a more fuel efficient car, it started off okay but then seriously went down from there, sometimes when I wanted to see a car it would be just missing or they would say it was In the shop or at the cleaners, even though we drove to all three dealership of theirs in the area, so their online inventory is not accurate nor do they know where their cars are, that's one I was dealing with Elijah I believe his name was and their sales manager Jeff which Elijah's body Language and attitude was very concerning the entire time like he was annoyed or didn't care one bit but both of them would promise stuff that they had no actual intentions of giving, the main thing was the vehicle I was looking for had to have android auto but everytime it didn't they would say we cab throw that in even up to me buying the vehicle and they said they would schedule it then come to find out they tell after everything is said and done that they can't throw it in, so now I have to buy my own and throw it in, I would highly recommend not buying are car from this company as they are unprofessional and when the promise something they are lying, also they change the information on everything constantly it felt like it was their first time selling a car read more

I thought I got a good deal here but I only drove the car 7000 miles and had it less than 3 months and its already popping up transmission error codes! This dealer didn't even have the courtesy to squeeze me in and look at the car! Dont waste your time, go to a Ford Dealer who will treat you right read more

Malloy ford in Winchester VA service: If you are thinking of going to Malloy Ford in Winchester for Ford service, I would suggest that you look for another shop. I cannot criticize the actual work done by their techs, it seems fine, but I would caution you to evaluate their costs carefully and to get an estimate in writing. Then compare their estimate to others' unless you are confident that your service will be covered under a warranty. Even if it is covered under warranty ask if there will be any "diagnostic fee" that the owner has to pay independent of the warranty charges. My truck (2019 f150) developed a significant fuel leak; gas pouring on the ground when I started the truck. Being a curious sort, I move the truck to a clean location and slipped underneath to see what I could see. Found a hole in a short section of plastic gas line leading from the tank. Easy fix! Undo two quick connect fittings, slip damaged tube out, put new tube in and reconnect. Nothing more required; tank need not be moved, no nuts or bolts involved. Figured about a 15 minute job which I expected the shop to upcharge to about 1 hour. I was wrong! Part cost about $200 which was correct based on online parts suppliers. I was told that the repair required 3 hours of labor plus miscellaneous charges giving a total (parts + labor) of about $900. I questions this estimate but was told that that is the "book price". The truck was not drivable so I had the repair done despite the obviously ridiculous price gouging. When I picked up the truck the invoice showed the cost of the part ($201.06) then a single item indicating installation of the fuel line for $674.89, giving a total of $886.61. Normally when a repair is done you receive an itemized bill listing labor hours and other specific costs but this was not done. In addition there was a "surcharge" of 26.60 on the card receipt but this did not show up on the invoice. This is a 3% upcharge because I used a credit card. Out of curiosity, I called another dealer in a neighboring town and asked for a quote to replace the specific part that was damaged. I was quoted $450. plus or minus a few dollars instead of $674. If you look at other reviews of Malloy's service you will find that mine is not an isolated incident. I would recommend finding an independent shop in Winchester for any repairs that do not require use of this ford dealership. read more

I was charged for a tire rotation that wasn't done. The driver's side rear tire is a different brand than the other three. It is still on the driver's side rear, the other three were not touched, and no smudges and road dust are still on them. In the future, I will take my business elsewhere. No more car purchases, no more service work. Pretty sad as I have been a loyal customer since 2008. This is why people don't trust dealerships anymore. read more

This company is only trying to screw anyone they can over. They act like they're doing you favors until they make up some bull on why you need to do this and that. I'll tell you what me and my family will never go back to malloy Ford after what they did to screw over my friends and family. Wish I could leave less than a star. Horrible service, and they feed you lies. read more

CANT SAY ENOUGH ABOUT THIS DEALER! From start to finish the process was stress free. Hector and Nick are the two best salesmen I've ever dealt with. They told me nobody would beat their price and didn't disappoint. Two other Ford dealers said they could beat Mallory's price but fell way short. Summer in finance was amazing and very knowledgeable. I highly recommend Malloy Ford if you want the best price with a no hassle vehicle buying experience. read more

Not a chance of recommendation. The staff has the worst communication with the client. Had what was supposed to be "about an hour" turn into a day and a half. We were never informed that the car was being kept even though we reached out multiple times. Then upon pick up, they accessed a nearly $150 fee for a diagnosis on a problem they didn't diagnose. I asked if it was it was standard practice not to tell someone it was not going to be ready overnight. They advised me they had been in regular communication with my husband. When I told her he was home the entire time sitting next to me she looked like a deer in headlights. The lie didn't cut it. Definitely would never want to deal with them again. read more

Your Appraiser recently offered me 11,000 and insulted me on what my 2015 F150 garage kept, low mileage (50,000) truck was worth. He insulted me by saying it probably would end up at a auction. I sold it today to Carvana for 22,840. You lost a long time customer over this. Not all little grey headed 70 year old ladies are dumb. read more

I'm not interested in buying a vehicle but someone from the dealership drove a used truck with dealer plates to my house, parked it in my yard, and left it. I've been trying to get it removed without having it towed but no one from the dealership has gotten it! It's been over 24 hours and it's just very strange. I placed phone calls and chatted with "Andrea". This behavior is concerning! They also couldn't find any contact information for the general manager so I only communicated with people who couldn't give me any answers and weren't very concerned. read more

They used to be a decent, honest dealership. I bought two new cars from them in 2016 and 2018. Something has changed within the past year or so. It may be due to the current state of the economy. They are upselling now in service. And the labor rate for routine maintenance items is exorbitant. Today I spent about $65 for parts and $170 for labor for an oil change, tire change (The Works) and transmission fluid exchange. The bill came to about $290! And during the visit, I was told the tech recommended spark plugs. But I knew I had them replaced there last year! Know your service history! Also, they use BG additives which upset the price. They aren't transparent about this nor offer it as optional up front. I had a bad experience with BG in the past with a pickup truck I owned years ago. They do not honor their warranty. It is a gimmick for dealers to help them charge more. I am meticulous with my car service. Anything BG is a waste of money. I'm definitely going elsewhere for all future maintenance or I will go back to doing it myself. read more

I had purchased a new 2019 vehicle last year and they gave it to me without wheel locks. I realized months later once I needed my tire rotation done that I was missing said wheel lock. I reached out to this dealer because my original dealer had sold the company to a new buyer and they told me I had to go through Malloy. Once I reached out to Malloy they were very nice and told me to buy the wheel locks and send a receipt and they would reimburse me. I did everything they asked and haven't heard a thing from them since. Very rude to say you would help someone and then not follow through. Joe Fendrich the general sales manager lied to me and I've since then decided to just cut my losses but thought I'd warn others in case they were interested in dealing with these people. Wish they would've stuck to their word. read more

WE saw a vehicle listed online for a great price that had a great carfax report. NO accidents or maintenance issues listed so we requested a test drive. The following morning the dealership called and set an appointment for that day. When we arrived, we met with a salesman and answered a few questions. He then said he would bring the car around for us to test drive. We sat there in the middle of the sales floor for around 20 mins until he returned and told us the car we wanted wouldn't start but they had another one we could test drive. That car was 6 years newer and more than 3 times the price of the car we were looking at. We took the test drive, told him we weren't interested & wanted to leave. Then he brought his sales manager or finance specialist to meet us and try to show us different models. COMPLETE WASTE OF TIME, DO *NOT* BELIEVE WHAT THEY POST ONLINE. read more

Any dealership who needs to resort to a scam of a method to get customers into the show room is no dealership worthy of customers. On the 11th of December I opened the mailer seen in the attached image. The dealership congratulated me on being this months sweepstake winner, USING MY FULL NAME, in order to get me to come into the dealership and give me a sales pitch so I might have a chance to win $2,500, a 65" TV, or a target gift card. The fine print will have you know even though you may be listed as a "sweepstakes winner", that does not mean you actually won anything. I called and got some more information. Not only do they hint multiple avenues to receive the prize (keep the car or get a new one), the reality is they only want you to come in if you are willing and interested to purchase a vehicle from them. What an absolute joke of a business. BUYER BEWARE read more

Malloy Ford - "Bait and Switch" mailer - Car Dealers Near Me - Winchester, Virginia

"Summer was excellent she was very well informed. She knew how to read us and find us just the right vehicle. during the time it took to find the best financing she made sure to keep us aware of everything that was going on. She is a great asset to your team. It was a pleasure dealing with her. Only thing that could have been improved was the exact color being available but we were aware of the end of the year roll out and it just didn't happen. No fault of your team in Winchester though because they looked for the magma red that we desired 300 miles out. It just wasn't meant to be we will get the exact color we want next time through your Winchester team." " Malloy Ford of Winchester Virginia is amazing dealership. Their team works together well. They have a large inventory and the sales people are intuitive and very well informed. This is our third vehicle as a family in three years from them. We've always had all of our service done with them and been very happy. These people know how to make customers for life. Great job." read more

This experience soured rather quickly. In short, I was promised a 2nd key to this truck prior to purchase and after (17) phone calls, including calls to the Manager, I've been ignored and lied to. The dealership states the key was mailed and yet not one employee can provide a mailing date, carrier used or tracking #. As an out of state buyer this ordeal in the end wasnt worth the hassle. The front end experience attempts to mask the back end incompetence of this dealership. My experience is unsatisfactory and Malloy wishes to simply ignore their incompetence. I'm happy to share this experience every week with social media. Thanks for nothing Malloy Ford! read more

The worst ford dealer in the system. Couldn't get a quote. Need a new transmission. Couldn't get a quote. Couldn't get an appointment time to put it in. I travel all of the us. Owned 5 f150s. I'll never use this dealer. Going to a transmission shop read more

This dealership sold me my first and LAST Ford. I was lied to repeatedly. The Ford Focus had to have the clutches replaced 3 times. The Transmission Control Module and Powertrain Control Module had to be reset and reconfigured multiple times. Even as a Class Action Lawsuit was filed against Ford for the horrible Focus and Fiesta transmissions and clutches, Ford would not reimburse me for the car. Even after the lawsuit was decided in favor of all of the car owners, Ford appealed. I lost so much money and dignity and sanity. This dealership is not worth your time. Ford will never get mY business again. If I could give them a negative 5 stars it would not be bad enough to describe this business. read more

Over charges, condescending attitudes! These people give dealerships a bad name. I wouldn't go there if I were you. poor customer service and they treat their customers ridiculously bad! Not a good service department at all!! read more