Mar 2026 - NEVER AGAIN WILL I USE THIS DEALERSHIP.... 3 weeks and no one calls, or provides updates…read moreon the vehicle, unless they want money and to charge for the vehicle to sit on their property. Where to start the horrible service and billing add-ons? Had my Ram 1500 towed from Carmax on a Carmax warranty to the dealership for diagnosis on why it would not start. It was the radio frequency hub, which is covered by the warranty. The initial reason it went bad by the dealership was because of water leak. No signs of water leak, no smell of mold, no pictures to prove it was the water. Asked the dealership to contanct the warranty company and request for an investigator to come out. Dealship did not request the warrenty but wanted me to pay over $4k to get the hub replaced and fix the leak. In the end, I had to pay for the RF Hub, and then they tried to charge me for towing my truck into the bay, plus and extra charge for them to remove the seat to access the RF Hub. Isn't that what general labor charge is for? NEVER AGAIN WILL I USE THIS DEALERSHIP

Chronology of Events:…read more 1. March 28, 2025 - First Incident My vehicle was towed to your dealership due to a complete transmission malfunction. Diagnostic codes (P1DB9, U0101, U0402) were retrieved. The issue was traced to a faulty connection in the XY230A connector. I was charged $148.58 (including an unspecified discount), despite the repair reportedly falling under the powertrain warranty. No rental vehicle was provided despite multiple requests. 2. August 4, 2025 - Second Incident The Jeep was again towed in for intermittent shifting issues. A single code (U0402) was retrieved. No issues could be duplicated by your team, and the vehicle was returned without repair or charge. Again, no rental vehicle was offered. 3. August 12, 2025 - Third Incident Similar transmission issues led to the retrieval of codes P1DB9, U0101, and U0402. A faulty valve body and TCM were diagnosed and replaced under warranty. No rental vehicle was provided despite repeated requests. 4. September 16, 2025 - Fourth Incident Transmission issues recurred, with the same codes reappearing. Your team diagnosed a faulty engine and transmission wiring harness and also replaced the starter (which was damaged during the repair process). Repairs were completed under warranty, and I picked up the vehicle on October 14--after nearly a month without reliable transportation. A rental vehicle was only made available on the evening of October 8, despite multiple requests during the four-week service period. Customer Service and Repair Quality Concerns: During and after the most recent service, I experienced serious issues beyond the mechanical failure itself: Lack of Communication: Repeated requests for updates went largely unanswered, leaving me in the dark for extended periods. Delayed Rental Car Provision: A rental was only provided well into the fourth week of service, despite my multiple and timely requests. Vehicle Condition Upon Return: Upon picking up the vehicle, I noted and reported the following concerns: Fender liners improperly installed (now corrected) Power wire for aftermarket tow harness routed incorrectly (corrected personally) Damaged interior trim (pending replacement) Gouge/scuff marks on interior panels (pending assessment by a specialist) Missing exhaust clamp causing increased noise and interior odor (now resolved) Interior left dirty with visible grease and grime (cleaned personally) Additional issues since discovered: Loose upper trim on passenger side Loose/misaligned lower interior B-pillar trim Loose ground wires Worst experience of my life no respect at all for my vehicle and still no return email from the general Manager Ralph Perkins. Justin Watson failed to make sure my Jeep ground issue was correct when picking up the Jeep so when the tech came out he notice yet another thing broken and had to order new battery terminals. Rob the tech was embarrassed and has shown more concern than anyone. He actually took a moment to care how they left my vehicle. The loose ground cause the Jeep to cut off right in the bay on 10/23/2025.

AutoZone Stephens City Review: Purchased a Duralast Battery BCI Group Size 24F, 600 CCA, 24F-DL for…read moremy 2016 Toyota Tacoma after my original battery (likely Johnson Controls) lasted an impressive 9.5 years from Nov 2015 until May 1, 2025. Staff at AutoZone in Stephens City (Store #4918) were quick and efficient, installing the new battery in about 15 minutes. In and out with no hassle. Great service, solid product. Highly recommend!

Needed a part for my van. Guy working the counter was helpful and friendly. No issues at all…read more Thanks and my van is up and running.

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

was a great experience dealing with both Hunter and Russell!showed me my options and let me take my…read moretime deciding and answered all my questions.no pressure at all just straight facts on the mowers.id have no issue ever returning or recommending this place.even the other staff while i was in there was polite and helpful.great place and great staff!!

The employee seemed confused as to why a female was in there.. also seemed kinda clueless. The…read moreolder gentleman was very nice though. The manager on duty on 8/24/23 at 11:00AM didn't want to return the part that the employee said I could return if it didn't work. Very dissatisfied. If you need anything go to car quest! They did it no problem because I had to go to two different locations to get the two parts.

The staff at this place is what makes it an outstanding parts store. I was looking for radiator…read morecoolant and two other stores were out. I stopped here last because it is a little farther trip but found out it was worth it. I was greeted by a service tech and he led me to the display and even helped select the proper type for my truck. He had some advice on another problem that helped to solve it. This is not the first time this store has offered advice that ended up saving me a few bucks and these days that adds up. Great store. I won't waste my time stopping at the other places next time I need parts.

I went to Ballengers Service Center for a Virginia safety inspection. I arrived early and was first…read morein. The inspector was very friendly, courteous and quick. I was in and out in about 15 minutesI. highly recommend this business.

Brought my vehicle in for a State Inspection. They do them in person first come first served…read more They are very quick and organized. The staff was great. They made the process very easy . They are a repair shop and have a good client following.

I have been a customer for over 20 years. Newer salesman Shawn has almost zero knowledge of…read morevehicles and engines. My 12yr old knows more then this guy. I'm not sure where the company found this guy but I would like to suggest you send him back. I have never had any problems with any other employees of this store as they are actually very knowledgeable.

Check engine light came on in my car while traveling...nice guy came out to my car and plugged in…read morehis machine to tell me the problem. Very nice, very helpful, and went out of his way to wish me well on my trip. Highly recommend!

Amazing and friendly staff. They let us use tools we needed and were very helpful and…read moreunderstanding! Austin and the manager on duty on 8/23/23 at around 1-2PM were awesome! Seriously couldn't thank them enough for their kindness and help! I definitely will recommend this store in the future! Thank you so much!

This is a real convenient location, the staff is always friendly and I find most of my auto parts…read morehere

Just got my jeep back last week…read more Very Happy with all the work that Jon and off-road innovations did regarding the jeep frame rot. The jeep frame rust was extensive and due to overcome by events took awhile to get repaired. But they worked on my past jeep rot issues and I was very pleased with their detail oriented results. If you've got Jeep rust issues I suggest don't buy new Jeep, take it There to get fixed.

Brought my 05 F-350 in for an oil cooler to be done. I was told that if they ran into any issues…read morethat they would let me know. I was told that it would take 1 day to get the truck back after dropping it on a Wednesday. Told them to install an Edge monitor which they said they could get it all done together. It took them a week to get me my truck back with no communication on their end to which the excuse I got was having to drain "gunk". I get the truck back and working here at a Local Ford Dealer, my technicians find there is still a largely significant amount of "gunk" in the cooling system after I was told they got it all out. I called them back seeing what the reasons were, and they said, "oh just keep driving it for 1k miles and re-flush the system." I'm not an expert but I know your cooling system cannot have any contaminant in it and just expected a company such as this to perform their work properly. They then decided there's nothing they can do to fix the situation besides charge me more for them to correct it. Being a reputable salesperson at a local Ford Dealership I know how much reputation means and it is just very sad to see a business conduct themselves as ORI has and I just hope I can steer anyone else from having to deal with this organization who isn't afraid to do 70% of the job but charge you 100% of the money! I am very disappointed in ORI as a whole and the least I expected them to do was to fix the situation that they should have done right in the first place but instead got told there was nothing they could do unless I paid more money. Please be aware of this.

Great communication while car was being repaired. They explained the issue and provided options…read more They did excellent work.

My daughter brought her car into the garage for a muffler issue. She made an appointment for the…read moremorning, and they had her in and out in just an hour. Quick professional service, will definatley be bringing the car back for some routine maint. that needs to be performed. Finally, we found a mechanic in Winchester, that is honest, and upfront. Such a rare find these days. Highly recommend Tony's, and thank you for helping my daughter get her car back on the road.

They had my car for 10 weeks and said they couldnt figure out the problem, said mechanics quit,…read moresaid they didnt show up for work, I called 11 times and constantly got excuses. We had been loyal custmers for 20+ years... There has to be other "personal" reasons the business is declining... Very sad

Vehicle has been at the shop for over 3 months and they have not started working on it. It was…read morepromised 3 weeks ago to be done in a week