Great experience buying my new Jeep. Love the car and…read moreappreciate an honest deal. I would recommend you save time and do your car shopping local at Safford!

Mar 2026 - NEVER AGAIN WILL I USE THIS DEALERSHIP.... 3 weeks and no one calls, or provides updates…read moreon the vehicle, unless they want money and to charge for the vehicle to sit on their property. Where to start the horrible service and billing add-ons? Had my Ram 1500 towed from Carmax on a Carmax warranty to the dealership for diagnosis on why it would not start. It was the radio frequency hub, which is covered by the warranty. The initial reason it went bad by the dealership was because of water leak. No signs of water leak, no smell of mold, no pictures to prove it was the water. Asked the dealership to contanct the warranty company and request for an investigator to come out. Dealship did not request the warrenty but wanted me to pay over $4k to get the hub replaced and fix the leak. In the end, I had to pay for the RF Hub, and then they tried to charge me for towing my truck into the bay, plus and extra charge for them to remove the seat to access the RF Hub. Isn't that what general labor charge is for? NEVER AGAIN WILL I USE THIS DEALERSHIP

Needed a part for my van. Guy working the counter was helpful and friendly. No issues at all…read more Thanks and my van is up and running.

AutoZone Stephens City Review: Purchased a Duralast Battery BCI Group Size 24F, 600 CCA, 24F-DL for…read moremy 2016 Toyota Tacoma after my original battery (likely Johnson Controls) lasted an impressive 9.5 years from Nov 2015 until May 1, 2025. Staff at AutoZone in Stephens City (Store #4918) were quick and efficient, installing the new battery in about 15 minutes. In and out with no hassle. Great service, solid product. Highly recommend!

was a great experience dealing with both Hunter and Russell!showed me my options and let me take my…read moretime deciding and answered all my questions.no pressure at all just straight facts on the mowers.id have no issue ever returning or recommending this place.even the other staff while i was in there was polite and helpful.great place and great staff!!

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

Everything totally competent and courteous service. Fair prices! Very knowledgeable and often have…read moreunusual tools to loan for unusual jobs.

The employee seemed confused as to why a female was in there.. also seemed kinda clueless. The…read moreolder gentleman was very nice though. The manager on duty on 8/24/23 at 11:00AM didn't want to return the part that the employee said I could return if it didn't work. Very dissatisfied. If you need anything go to car quest! They did it no problem because I had to go to two different locations to get the two parts.

I have had Colt do repair and oil changes on both of my vehicles since he open! I can say he has…read morebeen very professional ,kind and his personality is great. Colts cost for repairs and maintenance services are very reasonable!!!!! I would recommend Colts to anyone for your automotive repair and maintenance service!!!!!!

Great service. Nice guys. Kept my car there longer than I intended for it to be and they didn't…read moreharass me about it. Thanks!

I very rarely leave a bad review as a matter of fact I believe this is my first one but we've been…read moredealing with Advance since they opened in Winchester & now not only has their over all service gotten so bad they actually won't return a part because they say it's electrical & that's their policy. Here's the issue THEY gave us the wrong part!!! Now I'm stuck with a o2 sensor when we ordered a harness. Common sense has to prevail at some point!

I have been a customer for over 20 years. Newer salesman Shawn has almost zero knowledge of…read morevehicles and engines. My 12yr old knows more then this guy. I'm not sure where the company found this guy but I would like to suggest you send him back. I have never had any problems with any other employees of this store as they are actually very knowledgeable.

I went to Autozone to get help with my car and left a customer of Autozone for life…read more David was incredibly helpful and knowledgeable and made the whole ordeal of having a messed up car a satisfying experience. Thank you so much!

Amazing and friendly staff. They let us use tools we needed and were very helpful and…read moreunderstanding! Austin and the manager on duty on 8/23/23 at around 1-2PM were awesome! Seriously couldn't thank them enough for their kindness and help! I definitely will recommend this store in the future! Thank you so much!

Just got my jeep back last week…read more Very Happy with all the work that Jon and off-road innovations did regarding the jeep frame rot. The jeep frame rust was extensive and due to overcome by events took awhile to get repaired. But they worked on my past jeep rot issues and I was very pleased with their detail oriented results. If you've got Jeep rust issues I suggest don't buy new Jeep, take it There to get fixed.

Whatever you do, do not take your truck or vehicle to this shop. Poor customer service, poor…read morecommunication and shoddy mechanical/technical work. We spent almost $5K to repair the frame on our Toyota Tundra, only to discover that it put it on crookedly. Such a fitting description because this place is a crook, as they robbed us of 5K and we still need to get our truck repaired! When we called to try to get resolution, they ghosted us.

After calling around town to find a shop that specializes in Volkswagen repair, I was referred to…read moreTony's. My Jetta was experiencing electrical issues beyond my level of experience (and anything on YouTube); however, Tony and his crew were able to quickly identify the issue and have my car back to me the same day! Tony did say that there's usually a week wait but was able to squeeze me in today - lucky me! The electrical issue turned out to be a 50 amp fuse; however, this fuse was not listed in the owners manual nor located in the common fuse boxes. It was instead locked in a secret fuse box hidden under the steering column to which I never would have been able to access. Thank you Tony for the awesome customer service!

Great communication while car was being repaired. They explained the issue and provided options…read more They did excellent work.

Asked for a simple part and next thing I know I think it was the owner came out and took a look…read more Referring to a Manuel and then sending out his mechanic. Reaching under the dash and voila all fixed. No charge ! What great people! I'll be back

They had my car for 10 weeks and said they couldnt figure out the problem, said mechanics quit,…read moresaid they didnt show up for work, I called 11 times and constantly got excuses. We had been loyal custmers for 20+ years... There has to be other "personal" reasons the business is declining... Very sad