Whatever you do, do not take your truck or vehicle to this shop. Poor customer service, poor communication and shoddy mechanical/technical work. We spent almost $5K to repair the frame on our Toyota Tundra, only to discover that it put it on crookedly. Such a fitting description because this place is a crook, as they robbed us of 5K and we still need to get our truck repaired! When we called to try to get resolution, they ghosted us. read more

Just got my jeep back last week. Very Happy with all the work that Jon and off-road innovations did regarding the jeep frame rot. The jeep frame rust was extensive and due to overcome by events took awhile to get repaired. But they worked on my past jeep rot issues and I was very pleased with their detail oriented results. If you've got Jeep rust issues I suggest don't buy new Jeep, take it There to get fixed. read more

Off Road Innovations - Repaired jeep frame - Commercial Truck Repair Near Me - Winchester, Virginia

Brought my 05 F-350 in for an oil cooler to be done. I was told that if they ran into any issues that they would let me know. I was told that it would take 1 day to get the truck back after dropping it on a Wednesday. Told them to install an Edge monitor which they said they could get it all done together. It took them a week to get me my truck back with no communication on their end to which the excuse I got was having to drain "gunk". I get the truck back and working here at a Local Ford Dealer, my technicians find there is still a largely significant amount of "gunk" in the cooling system after I was told they got it all out. I called them back seeing what the reasons were, and they said, "oh just keep driving it for 1k miles and re-flush the system." I'm not an expert but I know your cooling system cannot have any contaminant in it and just expected a company such as this to perform their work properly. They then decided there's nothing they can do to fix the situation besides charge me more for them to correct it. Being a reputable salesperson at a local Ford Dealership I know how much reputation means and it is just very sad to see a business conduct themselves as ORI has and I just hope I can steer anyone else from having to deal with this organization who isn't afraid to do 70% of the job but charge you 100% of the money! I am very disappointed in ORI as a whole and the least I expected them to do was to fix the situation that they should have done right in the first place but instead got told there was nothing they could do unless I paid more money. Please be aware of this. read more

Great shop and would definitely go back! They did a bunch of work on my 2016 4Runner TRD Pro. I just got a 2021 TRD Pro and will be going back! read more

Off Road Innovations - Commercial Truck Repair Near Me - Winchester, Virginia

No, I would not return to ORI in the future. No, I would not recommend ORI. No, I would not trust ORI. WHY? $3,000 suspension upgrade: · Reused Old Chassis Leaf Spring Bushings (5th photo). · Reused Strut Mounts and Rubber Pad (3rd & 4th photo). $1,000 Frame Rust Proofing: · Shredded O2 Sensor Cable with Grinder (1st & 2nd photo). Tried Hiding Damage. Would not Accept Responsibility for Replacing Sensor. DETAILS: Took my Tacoma to ORI for a suspension upgrade and frame rust proofing. I live in NVA, a 3-hour round trip drive from ORI. After picking up truck on a Saturday, when shop was closed, got less than a mile down the road when check-engine light came on. Pulled off the road, checked the code, discovered it was downstream oxygen (O2) sensor. After looking under the truck, observed visible signs of damage to sensor cable (1st photo). At that time, could not see the hidden damage until I changed out the sensor. Before rust proofing occurs, a grinder is used to remove surface rust from the frame. When I made my initial assessment, concluded wire had been damaged during the rust proofing process. To avoid another lengthy drive, decided to fix the O2 sensor myself. Considered what happened to be an innocent accident. That was until I replaced O2 sensor. After lifting the carpet to disconnect the O2 sensor, discovered there was no connector at end of the sensors cable, only damaged wires (2nd photo). At this point, I realized the damage was an obvious coverup. Sent ORI email describing what I discovered along with the first photo. I inquired about how they would like to handle this episode. At first, ORI denied it was their fault. ORI tried claiming I ran over something on my way home. When I showed them the second photo, ORI changed their tune. ORI offered to reimburse the cost of the sensor by writing a check, or by performing additional labor. Willing to put more thought into giving ORI a second chance, asked for additional time before deciding. After deciding on a "check," Chris, the owner told me a check was no longer an option. I would have to bring the truck back and ORI would reimburse me in labor for new work. During our conversation, Chris was dismissive of my concerns. Chris talked over me multiple times during our telephone conversation. Again, Chris implied I was the reason for the damage. If this fiasco wasn't bad enough, after spending $3,000 on a suspension upgrade, I discovered ORI reused the old strut mounts (3rd & 4th photo) and chassis bussing (5th photo). I was under the impression the work would include new strut mounts. I have an email stating the struts should have arrived preassembled, which means all new parts. ORI never informed me they would be reusing old parts. As the customer, ORI should have called; I should have been consulted on the reuse of old mounts. Chris's request to reimburse me in labor is poor service and unreasonable. After the experience of having ORI: · Reuse old parts without consulting me. · Dismiss my complaint. · Hide damage they caused. Why would I trust ORI? If I had additional work to be performed, I would have to take a day off from work; they were willing to inconvenience me in this way for a $60 O2 sensor they damaged. Also, why would I trust my truck and safety to a shop that doesn't accept responsibility for their mistakes, hides damage, and reuses old parts? When it comes to my truck, I want to be involved in the decision-making process. ORI shouldn't make decisions on reusing parts without my input. ORI blew every opportunity to make this experience better. Why would I return for additional work? read more

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JK, the guy who probably gave you your estimate, is so full of it his eyes are brown. Late start, delays, lies and BS all the way. Would not return. Do not recommend. Do not trust. 2 bit outfit. JK no good for the business. 2 months to repair rusted frame, truck sat in parking lot most of that time. When I got it back, the bed wasn't properly aligned with the cab...very poor attention to detail. More trouble than it's worth taking back to them to correct it. I drive 3 hrs RT to get here from NoVa, what a waste of time. Worse service I've received in a long time. I guess the repair is ok...the truck bed hasn't fallen off yet. But how can I trust they were really doing a good job other than a superficial look? Had a good experience five years ago so I went back...big mistake. Just a completely unpleasant experience. read more

This off-road innovations. Shop came highly recommended to me to customize our 2023 Ford Bronco. After paying $5000 for the parts to have them ordered and waiting several weeks for the correct parts to arrive. I brought the vehicle in for approximately 13 hours of work. After our vehicle being in their shop for 4 days, much longer than expected, I noticed the rear ARB bumper was the wrong one. It was too wide where it stuck out from the fender flares by 1.5 inches on both sides. The shop service manager Timmy Rhoads told me it was supposed to stick out on either side of the flares and that it was made to fit the wide and narrow flares. This was a lie, and he knew it was not right. They also installed the wrong light and did not let me know. They gave me BS excuses, saying I ordered a single row light and not the double After several weeks of waiting and being told they the manufacturer again sent them the wrong bumper, we got it in, and it was replaced. However, the bumper was not level, so I brought it back yet again. Also, we had a hitch installed and wiring. The wiring harness did not initially work, and the power line was run o er the heat shield to the exhaust. After bringing the vehicle back, and I had to convince Jon that the manufacturer stated there was no reason for it to be crooked. The shop FINALLY got it or straight and corrected the wiring harness SO... since I was paid in full at $6729.00, and the work was not done correctly, I felt I should really take a look at the front ARB bumper and found this one to be crooked as well in facked it is off by an inch on one side front to back. I sent them another email on Sunday, July 16 2023, and I have yet to get a reply I now have to bring the vehicle to another shop to have the front bumper aligned properly since ORI cwont do. This will be more money out of pocket. It seems like their motto is Never Time To Do It Right But Always Time To Do It Over. I DO NOT RECOMMEND THIS SHOP Save yourself a lot of headaches and bring your vehicle to a shop that will do the work you are paying for and do it right the first time... such poor business. read more

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I brought my poorly aligned and driving 2012 Jeep JKU Rubicon in for an alignment. They checked my ball joints, recommended some bracing, did the alignment, and balanced the tires. Jeep is riding great again. I used the night drop. They answer the phone, good customer service, and reasonable prices. I'll go here again if I need Jeep specific work done. read more

Excellent service. Had good advice with measurements and offset and wheels and tires and lift for my new look Tundra. It is like a completely different truck now and turns heads already. Thanks guys! read more

Off Road Innovations - Commercial Truck Repair Near Me - Winchester, Virginia

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OR I transformed my two door jeep into an AEV masterpiece. They installed the front and back bumper with a winch, a new set of tires and wheels with precision and care. They are also reasonably priced. When it comes to real off routing and maintaining your vehicles, this business cannot be matched in the northern Virginia area. Timmy Rhodes is a fantastic salesman and works hard to make sure that the customer is taken care of. Thanks a lot. read more

Unfortunately this shop was too busy to take my truck but the gentleman I talked to was very helpful. Obviously, he cares about the customer and tried to advise me where to take my truck in a time sensitive situation. read more

I spent two years of my life looking for a company to fix my truck properly. I used several locally owned business and have stories to tell, John at Off-road really take your business and time seriously and offer great customer service as well as pricing. I could easily give them 5 stars but I believe everyone and everything can be improved! Give them a call! read more

Was looking around for a shop that could install a lift kit in under weeks and was difficult finding the right guys. Called ORI and John helped significantly. I asked if it could be done and whether i should get the parts from them or independently and turns out he saved me 200 with going through ORI. Not to mention the factor of them getting my truck in ASAP. Guys over here were awesome and got everything on making it look exactly how i wanted (probably exceeded my expectation). Happy with the turn out! Thanks ORI read more

Off Road Innovations - 6" skyjacker with bilstein struts. 35/12.5/20 Ironman - Commercial Truck Repair Near Me - Winchester, Virginia

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I've been in the off road community for roughly 8 years and this place is a class act. Every piece of work they have done has been top notch. The staff is responsive and communicative. If there is a delay on a part, or even upcoming inclement weather, they're on the phone touching base with you as a customer. They've done two gear changes for me, Eaton TrueTrac in one Jeep and now ARB lockers and gears in my new Jeep. I've had them install suspension systems and to date, I haven't had to go back to have anything fixed due to poor workmanship. They are upfront and clear with their costs and I have never seen any hidden fees or surprise charges when it's time to pay the bill. They are very patient and helpful when you're on the fence about a particular product and they don't shill for any specific brand. They will legitimately supply you with all the data and first hand experience they can find, in an effort to help you make the decision that right for you. Their ability to provide unbiased information, clear and accurate quotes for work and their willingness to communicate with you as a customer for any delay, or issues that arise while they have your vehicle, will keep me coming back. There are no surprises here. They will do what you ask of them and stay in touch with you every step of the way. Our vehicles are massive expenditures and many of us rely on them to pull double duty as fun vehicles and to get us to work. I trust this shop to take care of my second most expensive liability, next to my home. I highly recommend letting them help you build the vehicle you're after. read more

ORI has excellent customer service. Not only were they quick to respond to my emails at my first inquiry, they continue to help me with questions about my Jeep months and months later. I have the utmost confidence in their professional ability to create what ever build you are looking for. I had them install an AEV lift kit, mud tires to my stock rims, and a stronger tailgate hinge to hold my now larger spare tire (which they were willing to take care of ordering for me.) This may be a task some people can handle on their own, but in their shop, I've seen them fabricate plenty of their own work for all types of off-road vehicles that will surprise you. These guys know what they're doing and are super friendly. I trust ORI with any future plans that I felt were out of my DIY skill tree for my Jeep. I had my work done a little over a year ago. Still holding up! As Good As It Gets. read more

I own a 2018 Dodge Ram Power Wagon. Off-road Innovations installed a 4 inch BDS lift kit, 37 inch Toyo MT tires, White Knuckle sliders an AEV snorkel and an AEV Procal module. Chris and John were extremely helpful in helping me choose the modifications for my truck. There were delays in getting the parts due to supply chain issues. They were great about keeping me informed and scheduling the work. I am extremely happy with the work they completed on my truck and I highly recommend them. read more

Formerly G L Dunn and Sons, this place does off-road sport vehicle repairs, service and sales and even more. My electric wheelchair broke a critical structural part and I was unable to buy a part to fix it. I drove up here from Woodstock and called the office number. An individual named John, who I later learned is the manager here, was incredibly friendly and helpful. They used a tig welder and did a beautiful, safe repair for me. Outstanding outfit. I'll be back, for sure. read more

Off Road Innovations - Commercial Truck Repair Near Me - Winchester, Virginia

WORST customer service EVER! I called two weeks ago to get a price for a new jeep top, the girl (who apparently is an auto-mated answering service), stated someone would be calling me back. The call-back was 3 hours later. When I returned the phone call I got yet again another auto-mated answer of someone who just picks up the phone and doesn't do anything else. Was told by said person that I would here back from ORI on monday with pricing for the top. Well here I am two weeks later, NO FREAKING ANSWER. And to think I was reccommended by a co-worker to use ORI. I'll take my money elsewhere read more

will not use them again. their welding is terrible and is not the same on both sides. charged for work they didn't complete (undercoating frame).they stopped about 2 feet from rear of vehicle plus missed several spots through out frame. i will have to fix and finish. extremely damaged other parts of vehicle. damaged bumper caps, damaged and bent mud flap bracket on passenger side. will have to remove and replace as bent badly. don't let them remove a bed off your truck they will sit it on the floor then its gets dented and scratched up. badly scratched cab of vehicle when removing/installing bed. it's only a 6' bed its not heavy. had a hole patched in right corner of bed upon picking up the bondo they used was cracking once home all bondo shattered and fell out. had to make repair myself with a good bondo and bed liner spray. they broke every wire harness clip to rear of vehicle. ran wiring through wrong area of vehicle which broke connectors to tail lights. lied and said frame broke when they removed bed. if 2 people would have picked up bed on sides and lifted straight up nothing would have broken (bs). me and wife picked it up no problem. also if frame broke no signs of brake as frame looks still in tact no cracks or any frame removed for safe t caps. also left rusted half cut metal in frame that i cut off with a grinder in 2 minutes. tried to say thats how the safe t caps get welded. they just left half cut metal hanging. i had to remove all 6 bolts to bed to straighten the bed as they could not get bed straight. they stripped front left bolt to bed and tried replacing factory bolt with a brake caliper bolt. i had to re drill and tap hole to get proper bolt back in to tighten bed down. went to pick up truck and 2 front bolts where half out. rear 2 bolt with adjust plates were installed improperly tried saying (we adjusted rear bolts and tightened front bolts) to get my bed back straight. no they didn't. i removed all bolts and bed straightened right out once i fixed the one they broke. be aware they have very poor lighting in the bays which is a major problem for working in a shop. also extremely small bays with not enough room for working which is why my bed got damaged. plus they just set it on the floor on top of metal shavings and debris. they never answer the phone you will have to go in person to get anything done. i'm pissed about all the damages to my truck that i will now have to fix myself. all i wanted was a good weld job for the frame caps, and a good bed patch job. and now i have to spend a couple hundred dollars fixing stuff. don't use them. read more