The employee seemed confused as to why a female was in there.. also seemed kinda clueless. The…read moreolder gentleman was very nice though. The manager on duty on 8/24/23 at 11:00AM didn't want to return the part that the employee said I could return if it didn't work. Very dissatisfied. If you need anything go to car quest! They did it no problem because I had to go to two different locations to get the two parts.

The staff at this place is what makes it an outstanding parts store. I was looking for radiator…read morecoolant and two other stores were out. I stopped here last because it is a little farther trip but found out it was worth it. I was greeted by a service tech and he led me to the display and even helped select the proper type for my truck. He had some advice on another problem that helped to solve it. This is not the first time this store has offered advice that ended up saving me a few bucks and these days that adds up. Great store. I won't waste my time stopping at the other places next time I need parts.

Call ahead and they will tell you if they have what you need. Wear your work boots, grab your girl,…read moreand head on in for a great cheap date- a scavenger hunt! When you arrive, you can ask for directions to the part or get one of the guys to take you, but wandering through the boneyard is more fun. You and your lady can reminisce about backseats or radios as you wander down memory lane. And if you're looking for a small part, it might be free.

We called, and they had the part we needed. They held it for us. It could have been a 5 star, but…read morethere wasn't much organization in how things or kept or how employees interacted with customers.

Rude, snarky and unhelpful. Was very clear what we wanted, before driving an hour to their shop…read more The service man would not even acknowledge our presence. Went to get the manager Joe. He had no good ideas and acted like we were wasting his time, despite being told "the schedule was wide open," and they could help over the phone. Joe seems to have forgotten that we drove two hours ($75 in gas) for nothing - thanks for wasting our time. We don't know how they stay in business like this.

The lady working there has a bad attitude and is VERY RUDE Both on the phone and in person. She…read moreis not friendly at all you can tell she hates being at work. She does not know anything About Trailers I will buy my Dump Trailers somewhere else As I try to spend money before the year end.

Brought our car in to have 4 new tires put on and balanced. Apparently they check the alignment for…read morefree, so it's good to know that it's included in the price. For 4 new tires it cost us around $650, and it took a little under 2 hours to complete the job. Obviously, previous customers receive their services first. My husband and I made the most of our wait, and we walked over to have breakfast at the Waffle House across the street. When we arrived that morning, we had the pleasure of speaking with Gil. He was good mannered, knowledgeable, and overall understanding of what it is to be a great customer service representative. More places should have a Gil at the front of the house. Once we were all set to leave, the process was quick and painless. We understood what work was performed, and all of our warranty questions were addressed. I'd highly recommend this location if you're in need of new tires.

Unprofessional and botched service appointment. I had a 9am service appointment and when my car was…read moretaken in, they did not respect the appointment and treated it as a walk in queue. This wasted my time and was disrespectful to me and the effort I put in to make an appointment. Serious training issue for the staff that removes my confidence in continuing any service with this location.

I have been a customer for over 20 years. Newer salesman Shawn has almost zero knowledge of…read morevehicles and engines. My 12yr old knows more then this guy. I'm not sure where the company found this guy but I would like to suggest you send him back. I have never had any problems with any other employees of this store as they are actually very knowledgeable.

Check engine light came on in my car while traveling...nice guy came out to my car and plugged in…read morehis machine to tell me the problem. Very nice, very helpful, and went out of his way to wish me well on my trip. Highly recommend!

One guy helped us when we actually had an appointment with the other guy that wouldn't even…read moreacknowledge us kept starring at his computer never did even speak with us when we specifically had the appointment with him very rude

Always great service and very affordable. They put some steps for my truck and had it done rather…read morequickly.

Great communication while car was being repaired. They explained the issue and provided options…read more They did excellent work.

My daughter brought her car into the garage for a muffler issue. She made an appointment for the…read moremorning, and they had her in and out in just an hour. Quick professional service, will definatley be bringing the car back for some routine maint. that needs to be performed. Finally, we found a mechanic in Winchester, that is honest, and upfront. Such a rare find these days. Highly recommend Tony's, and thank you for helping my daughter get her car back on the road.