I'll preface this comment by saying we have been regular customers for a number of years (2 cabin carry-ons, briefcase, messenger bag, 2 other bags, multiple wallets and key chains, dog collars and leashes). My partner recently purchased 2 dog beds advertised for small to medium dogs. We have 2 frenchies and when the dog beds arrived, they are for toy dogs. The store refused a store credit which they usually give because they consider a dog bed a "trunk", which they did not indicate at the sale and it is also not intuitive (in fact, my partner originally was going to order 1 bed in blue and 1 in yellow, but was talked out of a special order). The money is already with Goyard in any event, but their unwillingness to take care of long time customers has lost them any future sale. Not even a call back from the manager as promised. Really poor customer service and very deceptive in marketing these beds for medium size dogs. read more