I was thrilled that Mainstream could come out the SAME day I called! My neighbor discovered (with a different plumber) that her line went under my driveway, and wanted my permission to dig up my xeri-scaped yard!!! I told her no, and that I would get a second opinion. When Mainstream came out, the man had all the correct equipment and went to work. He listened well, and then went to work with his scope. He confirmed that her line DID indeed go under my driveway (house built in 1955), and that it should NOT, and that she needed to call Georgetown Utilities and work with them and her plumber to permanently move the line. He spent about 45 minutes with me and charged me a very reasonable price. HIGHLY RECOMMEND! read more

Mainstream has provided immediate service on my rental property with three wastewater backups, all of weekends. They have also done several other plumbing jobs including replacing my kitchen faucet and repairing a water leak outside. All their techs are polite and courteous and as a 72 year old woman who lIves alone I am comfortable with any of them in my house. I highly recommend them to anyone needing plumbing services. read more

My opinion is if you desire honest work and appreciate your money being used on the actual job required to complete the task call elsewhere. A 15.00 external part didnt require internal extensions, sadering, uncleaned up mess and "possible" holes in the wall plus a big bill. Grateful i wasn't ignorant to the work at hand and declined. read more

My property management company used these people. I was charged $254 just to unclog the garbage disposer. It seems that replacing with a new one is just the same cost. I believe it is way over priced. read more

I cannot say enough good things about the team at Mainstream. Like many Rinnai tankless water heater owners, mine busted during "Snowpocalypse 2021." Rinnai did not have enough parts or units to supply the demand and the plumbing companies were asking over $5K to replace or swap with a different brank. Mainstream figured out that Navien units were easy to swap and a better built unit, with stainless steel heat exchange. Paula let me know that they acquired a truckload and would install one for me for HALF of what the 2 other companies had quoted. I had been without hot water for a couple of weeks so I didn't mind waiting a few more days. Eric and CJ came out and had me going in about an hour. They were knowledgeable, neat, and friendly. It's a small business so every employee takes pride in being a part of the team. read more

I thought it odd that the few times these guys were called to a leak at one of my rentals that the fix was a whole new water heater and repiping of said water heater. Nevertheless, I gave them the benefit of the doubt and chalked it up to coincidence. After all, they are the experts. But then I had a pipe leak in a separate rental caused by the snovid freeze. The tenant had called a plumber who quoted $1500 to repair. Of course I called Mainstream to get a second quote. You can believe how my stomach churned when they quoted a 20 thousand dollar whole home repiping as the fix. I can just imagine how much I overpaid for my other fixes. My guess is that their workers are on commission and get a percentage of the jobs they sell. Just a guess. Bottom line, find a company thats more honest. Mainstream will oversell the fix. You might just need a new toilet plunger, but they will try to talk you in to 3 new toilets, a bidet, and a rerouted sprinkler system. Kaching!! read more

We used them to replace a water heater that went out. It seemed like they did a good job until about a month later when we opened the door to the room and realized there was a leak that had resulted in mold on the walls. We called them and they came out and "fixed" it, which we later learned they did not. Here we are a year later, the leak is still going strong, and the water heater has gone out. We are working with another plumber to fix all of the issues they have created, but definitely recommend not going with them if you value your home. read more

I had called Mainstream in a panic because my father's vacant house had been flooded by faulty pipes. Rick was there within 15-20 minutes, helped me locate the water shut off and was able to ascertain things were off for the moment. Due to my scheduling conflicts, had to schedule an appointment for 2 days later. Rick was there on time as promised, detected the problem immediately after removing a wall and fixed the problem quickly. Will certainly use them again if ever in a bind. read more

The mainstream team is very nice but unfortunately incompetent in plumbing. They installed a tankless water heater for me and you will be able to see from the pictures that the work done was very shoddy. Specifically when they installed the vent they simply pushed the old one out and exposed the hole to rain. So of course when it rained it drenched my attic. They had to build a platform to mount the water heater and when they built it they could have easily moved the old drain pan. But instead, as you see in the pic they simply built the 2x4 leg into the drain pan. I had to cut the leg and rebuild it myself. Then probably the worse part is that the way they plumbed the drain it was not sealed. Your can see they simply split the drain hose and pushed it onto the drain outlet. No clamp, nothing to secure it. And with most water heaters it's a slow drain so it slowly leaked onto our ceiling right under the attack into a closet that was not used regularly. So black and green mold grew and it was not until we went into the closet several months later that we noticed. I of course ripped out the mold immediately and had it repaired and had the plumbing to the water heater fixed. I have reached out to mainstream to pay for the repairs and they won't respond. Sadly no one should use them if they want quality work. read more

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Contacted Mainstream after another plumbing company failed to follow through. Ben came over, told me what I needed and I went to go get it a few days later. Scheduled an install date for our shower set. Ben was a little late to start, ran into some complicating factors, and had some emergencies in between, but the install looks great. He had to do a few extra things because of an accident he made, which made the task go longer, yet we are pleased with our experiences. Ben was easy to speak with and he got right to work each time he came back. The only issue I would say would need work would be communication. read more

I called 8 different plumbers to assess a leak in my laundry room. 2 gave me appointment options 2-3 days out. The rest have yet to call me back. Mainstream called me back within an hour and had a technician here in 2-3 hours. Ben (the technician) was friendly and knowledgeable, providing us detailed explanations of his findings and repair options. 110% satisfied. read more

I needed a natural gas line extended to a gas log fireplace in my backyard. After many days of calling other plumbers and getting no response, I asked a friend for a referral and he said to call Mainstream. I dialed their number twice and never got a connection. In moments I received a call from Mainstream saying that they missed my call and wanted to know how they could help me. Can you believe it?? I explained what I needed and an appointment was set up to come look at the site and do an estimate. They gave me a fair price and we booked the appointment. They were extremely neat, professional, and fast. I was lucky, too, because they left a couple of tools at my house and when they came back I was able to ask a question about the installation. They listened to my concern and fixed it immediately. I will gladly recommend them to anyone needing a plumber - residential or commercial. read more

I manage several properties for my dad on the side and always use Mainstream when I need plumbing work done. Chris and Eric are as friendly and knowledgeable as people can be. They are always on time and get to work immediately. They are always able to explain the problem simply and can usually solve it immediately. I would say their pricing is comparable if not cut-rate, but honestly I have not used another plumber in at least two years. I am truly comfortable calling these guys over, pointing to the problem and signing the check. Five stars all around. read more

I had the guys put in a Pelican whole house filtration system. It took me a while to get them out to do the work as they seemed to be always on emergency jobs. When they came they were great did the work fine and quoted me to plumb in my fridge. After they had left, one tank in the system started to leak and was isolated. I still had water so no emergency. It has been almost 2 months and I still do not have the tank replaced. They came in December and plumbed in the fridge leaving a hole in the drywall. They promised they would send out someone to make good. I appreciate it was the holiday period but I still have a hole in the wall one months later. I have just had a call to say they don't make good that's my problem. I have adjusted my rating accordingly. I guess you just can't believe what some people say. If I had known that they don't do the whole job I would have gone and had them rip my wall up. Be warned. RP Austin. read more

We first used Mainstream about a year ago, at the recommendation of friends from church, and we were not disappointed. Three other plumbers (yes 3) had incorrectly diagnosed a problem with our Kitchen sink stopping up. Ben came in and correctly diagnosed it, saving us thousands of dollars. This week we had a leak in one of our bathrooms, and Ben came again, and quickly diagnosed, and fixed our problem. This is a company whose owner, and employees are filled with integrity, make their customers' needs a priority, are more than fair with their charges, and quite simply, a class act. It's such a blessing to find a company like this. read more

Incredible service from first call at 7:30am until the techs left my house. My water heater crapped out and leaked a good amount of water late in the evening, I called at 7:30 and they were able to provide me a price almost $1,000 lower than other quotes and same day install(3hrs from my first call), and done in approx. 1.5hrs. Couldn't be happier and referring them to anyone that needs plumbing service. read more