BEWARE! They accessed my phone WITHOUT PERMISSION to leave a 5-star review after I dropped my phone…read moreoff for repair. Do not trust them with your phone! I only noticed it because they were dumb enough to reply "thanks Samantha!" to the review and I got an email notification. The worst part is they couldn't even successfully fix my phone... I was going to let it go because the guy seemed nice, but he damaged a sensor while changing the screen and couldn't fix it. If I wasn't still under manufacturer warranty I'd be buying a new phone. The original review that they left in my name was: They have some nice cool cases for my iPhone 11.

Buyer beware!!! They will not issue refunds even within 30 minutes after a sale. Rude and pushy…read moresalesperson. Bought SPECK product and then realized that I overpaid. I attempted to get a refund and basically was told NO and the rude salesclerk would not provide name or phone number of manager. Horrible experience.

I was having an issue with my 5 y/o ipad pro that I was not able to solve. I showed up at the…read moreBridgewater store unannounced where Reggie welcomed me, listened to my concern, assessed my issue and helped me immediately, I was in and out in 10 minutes which I really appreciated. He also gave me feedback on how to avoid that problem in the future. So appreciated the immediate service and prompt troubleshooting. Thank you Reggie and the Bridgewater NJ Apple Store!

I have never written a bad review before. I spent 30 minutes on the phone confirming with TWO apple…read morebridgewater employees that I could come today. they said if i got there within an hour they would take me and help fix my computer. I drove an HOUR and got turned away and was told no one could see me. NEVER go and support this location this was ridiculous.

Stopped by Jimmy's to get a screen replaced. JImmy was very personable. Repairs were completed by…read moretime promised. Cost was very reasonable. Definite recommendation

From the owner: Jimmy's Cell Phone Repair specializes in mobile electronic repairs. We repair anything from cell…read morephones, tablets, and laptops to video games, drones, and more! If you have an issue with your device, come to Jimmy's for all your mobile repair needs!

I broke the screen on my iPhone 17. The techs at iCity reminded me to check my insurance as a…read moreprecaution before the repair. I did and realized my only option was to pay the cost. I returned and received top service from two very pleasant techs. I will recommend this place to anyone who needs these services. Thank you. Meg Fitzgerald

I thought that the charging port on my iPad was loose. Turned out it was just dirty. Service took…read moreabout thirty minutes. Nice people. Sign now says "The Fix" but the same company. Cost was less than $50. I would use them again.

Misleading Promises, Policy Changes, and Poor Management - Beware!…read more I recently purchased a screen protector from AT&T, which clearly advertised a $10 lifetime replacement policy that was supposed to be redeemable either in-store or online. When I tried to use the in-store option as advertised, I was told by the representative, Parth P., that AT&T had changed their policy and could only process replacements online, requiring me to register, wait for shipping, and then come back to the store to have it installed. This directly contradicts the "in-store or online" promise on the packaging. When I pointed out that this policy change should not apply retroactively to my purchase, Parth P. claimed that the change was outside their control and argued that there was no formal contract, so they could alter the terms at any time. Despite admitting that the policy changed after I purchased the product, he refused to honor the original terms. To make matters worse, the current packaging still advertises the in-store or online options, misleading future customers as well. This is clearly a contract: I made the purchase based on specific terms advertised by AT&T, which influenced my decision. A retroactive change is a breach of that agreement, and it's deceptive to shift the terms after the sale has been made. The experience was further worsened by the handling of the manager situation. I was initially told by Parth P. that no manager would be available until 2 PM (over 90 minutes later). However, just after 1 PM, they suddenly offered to get the manager and asked me to wait 15 minutes. When the manager finally arrived, he admitted he had no idea that I had been requesting to speak with him for nearly an hour. This back-and-forth and lack of communication only added to my frustration. This wasn't the first time I was misled by AT&T. Parth P. also promised me $80 off my bill if I added DirecTV and claimed he could apply a discount I wasn't eligible for. Of course, that discount was removed after just one month, despite his assurances. When I brought these issues up, I was met with sarcasm, excuses, and dismissiveness from the store's manager, who focused more on defending the changes than resolving the issue. At the conclusion of all this, they attempted to offer me a discount on future bills because I am a member of AAA. They went through a lengthy process of adding my AAA account to my plan, during which I questioned why the form they were showing me said "business." An hour later, I found out this discount was denied because it only applied to employees of AAA, which I never indicated I was. This is further evidence of how AT&T continues to mislead their customers. It seems clear that this is a case of false advertising or fraud, which should be addressed either through a class action suit against AT&T or by filing a complaint with the New Jersey Division of Consumer Affairs, part of the Office of the Attorney General. If you're considering a purchase from AT&T, be cautious--they may not honor what they originally promised, and customer service seems more focused on dodging responsibility than actually helping. Would not recommend.

As of 2016 Worst…read morecustomer service experience... I would prefer not to Visit this store.. Visited the store multiple times for same problem.. Never they helped before 45 min & the executives here behave like they are doing some charity work for us.. Being a loyal customer for more than 8 yrs feels like s**** Updates in 2017 No change no improvement still worst customer experience here .. be very careful while talking to these guys. Some try to twist their words and confuse you. They will even make you think u might have said that Visited multiple times in 2018 & 2019: Still no change

Awesome service from this place! I needed a new screen protector and phone case, and they ordered…read moreit for me with the cheapest prices in New Brunswick. It was amazing how I could get a glass privacy phone protector for cheaper than the next best, also local phone repair and accessory shop in New Brunswick. Jaslie was AWESOME in helping me out!

Customer service: 10 tech knows what he is doing. Counter girl knows her numbers. Very efficient in…read morebreaking down service. Approachable people willing to help solve technical problems with lab top. My computer runs well now. Area: Not there fault but it's a little seedy. The store is safe with a cool buzzer that lets you in & locks so it's like NY. That's a good thing. Give them a 9. But not their fault. Business: 10 great hours! Only have Sunday off. Surprisingly they were open! Bye the way I forgot to mention that they I'll call you & keep you in the loop. Thanks guys! Great job

I'm always happy with the customer service I receive at Verizon. Today was no exception. The rep…read morewho initially helped us (I'm sorry I didn't get his name) was knowledgeable and tried to help but eventually we needed a manager. TJ then came over to help and our issue was resolved with one phone call. He was professional and kind. I appreciate the time and effort it took to help us today.

My experience here has been nothing short of amazing! I had a terrible experience at a third-party…read moreVerizon store in Somerset, NJ on Elizabeth Avenue. To never return at that location is an understatement. Unfortunately, they were dishonest about a particular iPhone I had purchased. When I went into Bridgewater commons Verizon (corporate) store, my experience shifted in a more positive direction. Manager TJ assisted me with my horrific experience from the other third-party store. TJ made few phone calls, and fixed my problems. He is a God sent individual. Treated me like a person. He greets everyone, and he listens very carefully. Highly recommend going to this Verizon store. Right inside Bridgewater commons mall!