I was having an issue with my 5 y/o ipad pro that I was not able to solve. I showed up at the Bridgewater store unannounced where Reggie welcomed me, listened to my concern, assessed my issue and helped me immediately, I was in and out in 10 minutes which I really appreciated. He also gave me feedback on how to avoid that problem in the future. So appreciated the immediate service and prompt troubleshooting. Thank you Reggie and the Bridgewater NJ Apple Store! read more

Terrible Customer Service. Apple Lost a Sale to Best Buy! Visited this Apple Store with my 4-year-old and my niece, intending to purchase an iPad. There was only one employee assisting customers in the iPad section. He was answering a few of our questions while also helping another customer. Suddenly, that customer and her mother started making remarks and giving us uncomfortable looks. When I asked if there was a problem, the woman rudely announced that there was a line and continued making loud comments. Rather than professionally managing the situation, the Apple employee simply asked me to wait. I approached other employees for assistance, only to be told that there was just ONE person available for the entire iPad section! Another employee eventually tried to help but couldn't answer our questions without repeatedly consulting the original specialist. This led to even more unpleasant reactions from the customer and her mother, who went so far as to call me "obnoxious." Extremely poor customer service, inadequate staffing, and a complete lack of professionalism in handling an uncomfortable situation. We were genuinely interested in making a purchase and also wanted to explore whether a Microsoft Surface Pro might better support my niece's art and design software needs. We eventually walked out and went straight to Best Buy, where the experience was a complete contrast! The employees in both the Microsoft and Apple sections were welcoming, patient, and far more knowledgeable about the products than the staff at the Apple Store. We purchased the iPad and Apple Pencil Pro at Best Buy. Pictures of our purchase attached. Apple : customers shouldn't have to feel unwelcome or intimidated simply for asking product questions. Your employees should know how to manage these situations professionally rather than leaving customers to deal with hostility. Best Buy earned the sale you lost, and deservedly so! read more

I have never written a bad review before. I spent 30 minutes on the phone confirming with TWO apple bridgewater employees that I could come today. they said if i got there within an hour they would take me and help fix my computer. I drove an HOUR and got turned away and was told no one could see me. NEVER go and support this location this was ridiculous. read more

This apple has horrible customer service! Me and my daughter come in to purchase a Apple Watch and an elderly man lied about having none in stock! We double checked with another employee and we were told that they had watches in stock. We were sent to wait and we wait for about 20-30 minutes which is outrageous considering that someone would be with us "shortly". Once we got help for an employee, she was giving us an attitude and didn't seem like she wanted to help us at all. You need to work on having better customer service and not letting your employees be rude or lie towards your customers. read more

Needed a little medal piece for a watch band. Something I figured they'd have on hand. They said they would order and my option to purchase for $30. Luckily found on Amazon for less than half the same piece!! But the lady at the store did try her best to help.... read more

I like this Apple store a lot. I love the white walls, spacious and minimalist layout, and that it's well air conditioned. (I have a problem with feeling overheated in many stores - - not here!) I have been an iPhone user for only three years, and have had very few problems that necessitated my coming into the store. I've come in a couple times to purchase accessories like an extra long charger, once to upgrade to another phone, and once to have my battery replaced. To a person, every sales associate here that I have met over the years has been friendly, polite, and helpful. Once I accidentally dropped my scarf in the store and then an hour later came back looking for it, and they had to put it aside for me. I thought that was super nice. The store is run efficiently and has consistently been right on schedule. Staff at the front door takes down customers' information and directs customers to the appropriate table where they are met by an associate. They are punctual. When they say my phone will be ready for pick up at 7:45, it is ready at exactly 7:45. I also like that the store sends a text when it's almost my turn to be seen, and then another text when they are ready to see me. They're very well organized at the store. Every sales associate can take payment and I like not having to wait on the line at a register. read more

Apple Bridgewater - Entrance - Computers Near Me - Bridgewater, New Jersey

Eric was super helpful with all of my Apple stuff including my iPhone 13 Pro Max, Apple Watch Series 7, AirPods Pro (Generation 2), MacBook Pro, and Apple TV. I will always come back to Bridgewater Commons for help as long as I receive the same customer service that I received from them today. read more

Apple Bridgewater - My Apple Watch Series 7 and AirPods Pro (Generation 2) + Shady Rays + new lanyard - Computers Near Me - Bridgewater, New Jersey

The worst experience ever!!! I've been having troubles with my MacBook the screen display was messed up, and my touchbar stopped working. I figured it would be a quick fix and I'd have it back in about a week. I took it in on Sunday the 14th and I just received it today Monday the 29th. I was extremely upset with the delays on my mac because I'm a college student, and I really need it for exams and homework. Nevertheless I was just happy to be done with this entire situation and was glad to get my MacBook back. When I walked into the store today they handed me my MacBook and I was confused because the touchbar hadn't turned on, so I tried to confirm with the person assisting me and he said "oh yeah it's fixed don't worry it'll turn on later" I should've trusted my gut because other than the screen display nothing is fixed. I shouldn't have signed off on anything because honestly I feel so wronged. Definitely the worst experience and I will never return to an Apple again, I rather switch to chrome. read more

Apple Bridgewater - broken touchbar - Computers Near Me - Bridgewater, New Jersey

My wife had a problem with her iphone 16 pro! Whenever I call her, she would not answer, and when I told her about this, she always told me her phone did not ring, so we visited the apple store in Bridgewater, and in less than 5 minutes, Matsvei solved her problem right away. Thank you Matsvei read more

My husband and I went to the Apple Store in Bloomingdale to buy a new pair of AirPods because I thought my old ones weren't working anymore. When we arrived, the store was busy, so we went straight to the AirPods section to check out our options. Once I was ready to make a purchase, we waited for an Apple staff member to assist us. I noticed that some employees were chatting amongst themselves without any customers, and I didn't want to interrupt, so we continued waiting. Eventually, a staff member named Reid came over to the AirPods section, and I approached him for assistance. He was very helpful and knowledgeable, and as we chatted about AirPods, I mentioned that my current pair wasn't charging, which was why I was buying a new one. Instead of just making the sale, Reid suggested we check if my AirPods could be fixed. He registered us for a service check, and soon after, Michael from AppleCare came to assist. After examining my AirPods, Michael realized they were simply dirty, which was causing the charging issue. Thanks to both Reid and Michael, I didn't have to buy a new pair--my old AirPods were still perfectly usable! It's rare to find employees who genuinely care about their customers instead of just pushing for a sale. Reid and Michael provided exceptional customer service, and I truly appreciate their honesty and willingness to help. Apple is lucky to have them! read more

Booked Genius Bar to coordinate IPad with Iphone replacement after two days of trying with Verizon Tech Coach. Made appt online and went to Bridgewater store. Stan at Genius Bar resolved in a few minutes. So much for Verizon inept vs. Apple (Stan) insightful assessment. read more

Went in to ask for help with transferring my files, photos etc onto a hard drive from my old laptop(s) in order to trade them in and purchase a new one. You'd think Apple would want their employees to assist with this if it means a potential sale. I had someone all set up to help me last time, I just forgot the plug for the hard drive at home so I had to come back a different day- that's on me. Today I was told that employees can't help for "privacy" reasons but instead they could set up an appt online to have someone assist with this. In what world is having someone virtually assist you more private than a one-on-one interaction in person, especially if I'm consenting to it in the store. I just know I'll have issues over the phone, so Apple should really opt into having their consumer decide which type of help is more efficient for them. Also the manner at how I was being handled by one employee who was warm & eager to help vs the other who made me feel belittled was a vastly stark difference. read more

I missed Yelp's Service Star Shoutout by 3d but want to shoutout to the repairs for a most totally crucial tech during pandemic, here at Bridgewater's Apple Store. My MacBook's keyboard had a sticky key finally go responseless and a recall covered it thus I made an appointment at the Apple Store last June 2020 when COVID19 was so heavily underway as to send all such visits into serious doubt and worry, but I had confidence Apple Store would uphold all the protocols to make it happen as safely as possible including queuing, scheduling, sanitizing, and distancing, all of which would injure profits but they hopefully could afford it. When I neared their storefront in the otherwise basically empty mall (2 other non-Apple Store patrons were there on a Thursday noontime), I noticed Apple Store's security guards directing the few customers to a queue which wrapped around a small garden which was so wise as to prevent the non-distancing which typical queue patterns forced. I signaled my name and the staff noted the contact in their app then was within seconds called to the inside after a guard checked my temperature and asked the customary COVID19 questions. The Apple Store staff was super friendly and happy which was such a delight after so much social isolation. I explained my problem and he quickly got a can of compressed air which solved it, avoiding a lengthier service request and a return pickup visit. All in all, as good as it gets so happy Service Star Shoutout to this Apple Store. read more

I visited the Apple Store in Bridgewater Mall on a Sunday. Service was non existent. Slow. Waited 30 minutes for a rep to purchase an Apple Watch and never received any service. Needless to say I left. I went to the Short Hills mall store on Tuesday and what a world of difference in customer service. Attentive and quick. Also received a complete explanation of all Apple Watches and recommendations for maintenance. I won't go back to the Bridgewater store again read more

Came here on my lunch break had a reservation but arrived 10 minutes late they still assisted me. The store is like any typical Apple store, they have cute wooden seats at the front. My Apple guy was able to quickly fix my computer I just needed the software reinstalled. He was kind and courteous the entire time. Great experience and they didn't charge me can't beat that. read more

Apple Bridgewater - Repairing my MacBook - Computers Near Me - Bridgewater, New Jersey

Went with family to purchase phone, didn't have a single employee come up to me for over 15 minutes. Found it very surprising considering I saw some of them just talking to each other. Walked up to what seemed the manager as his uniform was different and felt shunned. He did not even bother to look at me and said to give him a second but no one came. Had to end up approaching an employee myself for a purchase that took less than ten minutes. Unfortunately I have had this happen to me numerous times at Apple. Do better. read more

What a disappointment! We went to the Apple store today in Bridgewater Commons around 11am to buy an IPhone for my husband. When we got there, found the doors closed and a number of other potential shoppers standing in front of the locked doors. Inside, a number of staff, all wearing masks, were running around placing large fans around and removing plastic sheets from the top of the display tables. As there were no signs to indicate when the store would open, we waited patiently for 15-20 minutes expecting someone inside to come out to tell us when we may expect to be let in. No one came. As I indicated, there were no signs on the door and nothing online indicating anything unusual. Finally, I called a telephone number I found online and was told by an online salesperson that the store was temporarily closed and she had no idea of when it would reopen. Another bystander indicated that the store was closed yesterday afternoon as well. So, it seems there was plenty of time to notify shoppers rather than letting us stand around. Common courtesy should have required store staff to inform us, as standing around for extended period is not easy for s many, including my husband who is 80 years old. Poorly done! read more

Rico was extremely sympathetic and understanding of the expectations set via phone, and in store and set a phone appointment for me same day to have my Call expectations met and discussed. I was told via phone due to it being the time of COVID 19 and no availability to view watch colors in person, and was told over the phone on recorded line by an excellent support rep that there should be no issue doing so, due to fact I have the extended Apple Care warranty. Renzo the manager was brought over and showed zero emotions, sympathy, or even compassion for buying a watch online and not being able to properly physically view the different colors. I was also told they could only ship out my watch to have it evaluated and I would have no watch for up to 10 business days, which is unacceptable in my eyes. Management seems to always turn a customer away and not resolve any problems but more so say "we can't do that." I highly recommend Rico at this location and have since being in store escalated this issue to tier 2 supervisor support and Rico was even nice enough to set up a phone call same day at a later time in early evening. read more

No complaints with this location. Went once for a repair and once for an iPhone ordered online during the first weekend of the new release. There was a special line for pre-order pickups, so I was in and out with maximum efficiency. Would return to this Apple Store in the future. read more

This Apple Store is located in the Bridgewater Mall. It is located on the Main Level (aka the middle floor). I came in to get my iphone battery changed since it is $29 until the end of the year. Starting 2019, the cost of a battery change I believe goes up to $79+. Anyway, I called the store to make an appointment since walking in never works. I made an appointment for 10:30am on a Monday, and I was told to come back at 11:30am. I re-arrived and was told it was still being worked on. About 11:50am an iPhone worker came out to tell me they could not change my battery since it has signs of water damage. UGH! My phone works fine, they even did the diagnostic stuff before they took my phone, but I guess they don't want to be liable. Waste of 1.5 hour. Three stars because of the long wait and the lack of service. read more

I am amazed how many employees there are for a relatively small space. I have always found the Apple Stores a quick experience. If you are going in for a small accessory (like an iPhone case) try out the Apple Store app. You can scan, purchase, and walk out of the store without talking to anyone! In my most recent experience I had the latest version of the iPod Touch that was purchased sometime last year -- I really do not remember the exact date or where the purchase was even made. Just a few days ago the internal mic stopped working. Thus no Siri, no voice memos, etc. I made an appointment for the Genius Bar at 12:50 on a Thursday and when I walked into the store someone at the front checked me in and made a note of the problem via an iPad they had in hand. Then I was told to hang out by the Genius Bar and wait to be called. As I got back there someone standing in the store (not behind the bar) called my name and said they could help me. They verified the problem, got a replacement unit out of the back, and I was on my way with the problem fixed at 12:53 -- Yes, 12:53. It actually took longer at home to restore the iPod's previous settings from the iTunes backup than it did to get the hardware problem fixed at the store. No wonder they have $145B in the bank. read more

Apple Bridgewater - Look how many blue shirts they have here to serve you! - Computers Near Me - Bridgewater, New Jersey

I went to this store to look at an Apple Pencil (Not sure if I wanted to purchase). I was informed by store employee during check-in that there was no browsing allowed Essentially I could purchase only. Essentially Zero customer service whatsoever. Apple might as well put up a vending machine that dispenses their products. Probably more personality than the employee I interacted with. read more

Don't get your screen replaced here! My iPhone screen cracked 3 weeks after this store replaced it. The crack was from the edge of the speaker, so seems like they probably didn't install it right. This store refused to do anything, said I must have dropped something on that spot. That's a pretty specific spot to drop something... Kind of crazy that they charge almost $300 for a new screen (my original replacement was free due to a recall), and then don't warranty the workmanship. Why would I pay to have it replaced again? read more

I went there today to buy an Apple Watch. They are rude and condescending. They need to learn how to treat customers better. I walked out, they lost a customer. read more

First time getting a repair ay Apple Bridgewater store and I gotta say I'm not impressed. Waiting for my appt. for 45 minutes. Watching walk-ins get immediate service. Just dropping off my laptop for repair,and they made me make an appt for that -- I show up early, but and they still are making me wait to hand them my laptop. Is this common? The service was so good just last Sunday! read more

This Apple Store is like taking the NJTP during rush hour. They scheduled us for 2:00, however I have waited almost an hour, and they are still taking forever. It is crowded as hell, and there are clearly not enough employees at this place. I don't know if the Quaker bridge mall or this one is better. Oh, and last time, they fixed our Apple Watch, and yet we are back here again. Hire more employees! read more

Biggest mall Apple store I've been in (haven't been to the ones in NYC) and the employees here are all very knowledgeable. The store is packed every time I'm at this mall so even though the employees know what they're doing, getting to them is sometimes a very long wait. I don't think it's as bad as some of the other reviews, but it isn't the best Apple Store I've been in either. If you can catch them before they are too crowded you'll be happy with the service... read more

I am on my 4th IPhone. I keep getting a new one every 2 years. I made an appointment online to speak to someone in the Bridgewater Apple Store which is on the main level of the Bridgewater Mall.. I arrived and gave my name to an Apple employee who checked me in with an iPad. I was assisted by Louis in a matter of minutes...This time I came in because I bought the iPhone 6S two weeks ago and had a problem so I thought.. Louis explained to me that the 6s has different mechanics in it then the 5s.. Louis did an immediate diagnostic and he could instantly tell me if something wasn't working...He showed me a few tricks on my iPhone that even I didn't know it could do.( I'm very iPhone savvy.) I have dealt with Louis before. He is very knowledgeable and friendly and completely explains everything... My first suggestion is if you are experiencing any problems with your IPhone, iPad , or Mac make an appointment.. This will save you a lot of time waiting.. Second be very specific and know exactly why you are there.. If your not computer savvy bring a note pad and you can write it down. My main reason I stick with Apple is they hire great people who are throughly trained, whether on the phone or at a Apple store. They are very courteous and kind especially on the phone.. They don't outsource their people.. I love how all Apple employees are willing to take the time and teach you how to use their products .. I didn't need that but I saw it going on all over the store.. I will continue to buy Apple products just for this reason.. I was very impressed how busy this store is but there are many employees to help.. I would highly suggest using this Apple Store.. read more

A year ago when I purchased my phone I got an employee on his first day working. He was unsupervised initially but eventually after having to ask a coworker for help at every step of the process they just stood over his shoulder. Couple weeks ago I brought in my 6S for a new battery under the Apple service bulletin (and apple care plus), thinking it would be a simple transaction. Tech said it had liquid damage (???) and refused to do the repair. Apple phone support says that doesn't matter for the battery replacement. Now I have to go back to a different store to get the job done. read more

If you have ever been to the Apple Store in Menlo Park Mall, then you will surely appreciate their Bridgewater Mall location. Menlo's Apple is so crowded and hectic, but that's for a different review. Making store appointments online helps to facilitate repair questions and solutions. Therefore, any long drawn out problem will have its designated time slot which I imagine helps to greatly reduce their in-store traffic. I stopped by on a Friday night to purchase a new phone charger and was in and out in less than 10 minutes. The greeter directed me to where I should go where another blue shirt wearing sales associate was there to help me pick out the right charger for my phone and pay for it without any delay. Sidebar: they only wear the red shirts for 2 months during the holiday season. I love when buying (anything) is made simple, so this place gets 5 stars from me. Ok, 4 stars as I am in there often for various reasons and 4 would be a more accurate average. read more

Ian and Casandra were wonderful. So friendly, helpful and knowledgeable. Apple in Bridgewater is my new go to store!

Okay, I've been to too many Apple stores, having been at one of the early openings back on Sept. 15, 2011 in Tampa, Florida when the airport was silent after the attacks. They've changed drastically. The first few stores had massive shelving for software because most stores wouldn't carry it, and it was easy for someone to say that Macs didn't have any software, even though that was inaccurate to any degree. Now, they have very few shelves dedicated to software and more dedicated to cases and accessories. Most of the stores are busy setting up new computers and training users, even though the country's economy is still in trouble. They're also planning to do iPhone display replacements, and I can guarantee they'll have a lot of work. A friend is constantly doing replacements of shattered displays. Hint: buy a case that's drop resistant! My Otterbox Defender has scratches on it but my iPhone 4S doesn't. I can really appreciate how they move so many people through the store, whether for sales or service. Be aware that Genius is a job title, not a description of the service employee's mental abilities. Then again, I've met a lot of students in gifted programmes, and I believe they're only gifted on their birthday and holidays. I talked to someone (Pampina?) about headsets. I tried the iPhone headset with my Mac and the sound wasn't very good. I wasn't expecting $100 sound and rightfully, I didn't get it. He made some good suggestions with Harmon-Kardon, Klipsch, JBL, and Sennheiser. They only carry a few of those, so I'll have to check mail order solutions. That's good customer service to tell me more than just what they sell. read more

It's amazing that Apple would hire some bozo, rent a cop, security persons to stand in front of their store and insult customers! Two weeks ago (March 2021), as I was shopping with my 10 yr old son, I thought let me stop in at the Apple store to touch and feel the MacBook. As we try to enter the store, the bozo security person (late middle aged guy standing at left entrance) jumps in front of me. He exclaims "can I help you"? As I stand there perplexed, I wanting to say yes do you sell hamburgers here, I said I'd like to enter the store. Instead mr Bozo could have just said there's a check-in across the mall aisle. By the way, there were no signs or indicators to point out the check-in! So instead of buying a new MacBook to replace my aging model, I just walked away. I later went to Best Buy! Thanks for a great customer experience Apple! read more

Slow service could have been faster. Don't repair phone or cracked screens only replace them. Should notify customers about this

Ahmed was so amazing. I bought an apple iPhone 11 and after having issues with the screen protector they installed, he took the time to reinstall it 3 times and had an amazing attitude the whole time. Apple needs more employees like Ahmed. read more

This store with number +1 908 547 3800 kept on calling me and tried to scam me. The Apple company is just really after our money. Poor customer service ans poor products. read more

this store is horrible! so disorganized. you cannot make an appointment to purchase merchandise and when you get to the store they tell you they don't have enough time or people to take care of you. all I want to do is buy a laptop (I know the one I want) and they turned me away. read more

This isn't the flashiest Apple Store location, but it is about 25 minutes from my job during rush hour. So, it's convenient. I came here after work for a routine battery replacement on my iPhone 6. I checked in on time at the Genius Bar, and waited around 10 additional minutes before a Genius approached me to begin the diagnostic of my phone. He determined that my battery was indeed degraded and a replacement was in order. I had suspected this since my phone had a habit of dying within three hours of a full charge. They inspected my phone for water damage before taking it in. If they find water damage, they charge a lot more. They also asked whether any third-party repairs were done on the phone (I said No). I was told the replacement battery would cost $29 (their 2018 special pricing) and would take an hour. I returned an hour later, after doing a bit of shopping. A different set of Geniuses were on the floor, but they coordinated and one of them brought back my repaired phone. I paid for the service and went home. After charging the battery fully, I can tell the difference. No more range anxiety. read more

I visited this location with the intent of purchasing a MacBook and I was overlooked and ignored for 25 minutes until I decided to request the manager. All of the employees were clustered in one section of the store and were not being mindful of customers that were looking to spend their money. I'm only comfortable spending that amount of money in establishments that value my business and that was NOT my experience at this location. I decided to go to a different Apple store to make my purchase. I understand that Apple products sell themselves, but customer service is still extremely important read more

Terrible service at Genius Bar to set up iPhones bought for parents at Christmas. Should have just gone straight to Verizon store. Or they could have suggested we do that after wasting an hour of our time first. read more