I made an appointment and was not seen for an entire hour even though there were 2 other employees…read morein the back. The appointment proceeded to take another 90 minutes and the employee helping us kept going into the back. I just don't understand why if I had an appointment that I was not seen within 10-15 minutes of my appointment. Horrible service. So many other people kept walking in and then left because nobody was helping them. Why are there so many employees just in the back room and not in the front store?

I was in the market for an upgrade. Sean was very helpful and was upfront with how much my bill…read morewould be, and ordered my new phone right away. A few days later I got a text saying it was in, so I went back to the store. Dave helped me this time and told me about all the SWEET deals i was eligible for! He was patient with my thousands of questions and set my phone up for me. Plus, I got a new Verizon credit card and a FIOS appointment! This is why I've been a Verizon customer for over 22 years. Thanks, Sean and Dave! you are rockstars!

Very helpful! and knowldgeable…read more I bought my Samsung phone there about 5 years ago. Brought it back innumerable times and they always fix it free of charge.

I came into the store in regards of having issues with my cellular internet and was introduced by…read moreJonathan the employee there. Unfortunately, he denied the service when not being authorized under the account to get a SIM card replacement. I later called my brother who is authorized under the account. When he asked to speak with Jonathan, he did not want to speak with him or answer any of his questions he had over the account. He was extremely rude and had this face of not wanting to help us from the beginning. I do not recommend this guy to be working there with that attitude & behavior he was giving. If he's done that to me I wonder who else he's done that to. I do not recommend this store for any assistance service as my phone still has issues. LOL

My family and I have always used iPhones for years and the transfer/ iCloud back up processes are…read morenot the easiest for us. Because of the incredibly kind and knowledgeable staff, our go-to store has always been this AT&T location. Specifically, Jose, Ali, and Jay have been the most patient and helpful with us each and every time we stop by, regardless of what's going on with our phones. They're the reason we come back! They let us know how promotions may benefit us, and they never rush the process when helping us. We leave the store with everything figured out, every time. All the workers there know everything there is to know about the services and processes they offer. Wish I could give them more than 5 stars!

ATT Shut my service off after some else purchased phones using my name. They did not reinstated it…read morefor days. They shut it off multiple times & apologized but said it couldn't be turned on until a work day if you need your phone be ware

Be aware they're gonna try to give you something and say it's free. It's not you'll find it on your…read morebill and then they won't take it off. Do not go there. They're a rip off. They will lie to your face.

I had an issue with my phone and instead of going to my normal tmobile I figured I'd try this one…read more Not all are created equal, the young kid threw out some random problem with phone. Which I knew wasn't the issue, tried a few things and didn't know what else to do. Basically he tried to sound like he knew what he was doing but failed epically. Smh. I left and called customer service like I should've done and what do u know I got the issue solved in minutes. Tmobile customers need to know that some locations the people behind the counter don't always know what their doing. So always get a second opinion if you have a problem with your phone. The best location for tmobile users and techs that actually know what their doing and can help you is East Brunswick. Stay away from this lack of intelligence store. Ugh.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!