Lots of negative reviews here, and my own history with them has been somewhat dicey over the years…read more Had I written the review a few weeks ago, my rating might have been 3 stars, and potentially even lower. But my most recent encounter elevated my opinion of them a bit. To some extent, any consumer buying experience is a matter of chance, or luck. Maybe you get a good, helpful salesperson one time, and the next time you encounter the exact opposite. But if you go to a place more than once, it's possible to discern a trend. Back in the day, when I worked in nearby Piscataway, I occasionally came to this shopping center on my lunch hour in order to browse in the late, lamented Border's Book Store. I bought shoes, once, at DSW. And, very occasionally, I've patronized Best Buy. It has always seemed very busy, but at least parking spots are plentiful. My 1st memory of it, long ago, is when my old friend talked me into getting a flip-phone. They were already on their way out, but...as I've mentioned in other reviews...I'm nothing if not resistant to change (while recognizing the truth of Eastern philosophy that nothing is permanent). With his assistance, I came to Best Buy to purchase one and set it up, and it went smoothly. (At one point, a little later on, I was on the verge of getting rid of it, until Hurricane Sandy occurred, and explicitly demonstrated the utility of having such a device-- it proved to be my only means of communication with my elderly parents, who were still alive at the time, and my birth mother,) When I finally bought a DVD player, I bought it here. Years later, I talked with a technically adept co-worker about my wistful desire to have some of my prized (and deteriorating) VCR tapes transferred to DVD. He mentioned a machine that I could purchase at Best Buy that would actually accomplish this. Enthused, I went to Best Buy and was blithely told by the seemingly knowledgeable salesperson that...yes...such a machine existed. I paid for what he took down from the shelf, brought it home, and realized I had been sold something completely different. Enraged, I stormed back, approached a manager, and that machine was exchanged for the one I had intended to buy. It wasn't a pleasant experience, obviously, but it was resolved satisfactorily. Back home, I soon became aware that I had no idea on how to operate it. I'm pretty much of a dope when it comes to all things technical (some other things too), and I figured an investment in having "the Geek Squad" come out to my crib to assist would be a wise one. I called and made the appointment. At the last minute, it fell through. I called again, set up another appointment, and that one fell through as well. Frustrated, I was at the point of giving up, but the 3rd attempt worked. They came out, patiently explained the process of how to set up and connect the machine to the TV, the logistics of transferring VCR to DVD (while I laboriously wrote everything down in a notebook), and left. Thankfully, I was able to transfer the most important of my VCR tapes to DVD (and also did the task for a few other people I knew). My old friend came to Best Buy a lot, and when I accompanied him, I'd look around the CD/DVD section of the store (that section seems to be gone now). My most recent experience? I went to turn on my TV, and it didn't. The red light at the bottom indicated it was still operative, but it wasn't turning on. I panicked (recalling the lyrics to Black Flag's "TV Party" as I went into melt-down mode) and called Optimum Help Desk. After a re-boot of the cable box didn't rectify the situation, the rep told me to get the original remote control that came with the TV (I always use the one I got from Optimum). Luckily, I found it, but that wasn't working either. I figured the batteries were dead and struggled to open the back compartment. It didn't open, even after I broke several fingernails. Feeling ridiculous (has old age really brought me to such a state as this?) and in a near frenzy, I brought the remote to Best Buy. I couldn't think of any other options. I approached the young gentleman in the TV department, explained my dilemma, and he took the remote and struggled to open the back compartment. Saying, "It's broken," he continued the struggle, and finally succeeded in opening it. I put in new batteries that I had brought with me, and he suggested I put tape on the back and not try to re-attach the broken compartment lid. Feeling sheepish, I asked if I could pay him something. Generously, he said, "No. Just mention my good deed to people you know." I said I would, and now I have. Thanks again. (What about the TV, you ask? The original remote still didn't work, even with the new batteries, and I called Optimum again in despair. Thankfully, I got a different rep, who told me to pull the TV plug from out of its wall socket, wait 10 seconds, and then put it back in. I did and...voila!...my TV was back in action. Thanks, 2nd Optimum rep.)

Good location. Right on the heart of bridgewater . Very close to bridgewater commons mall. Lots and…read morelots of parking outside . Very courteous service . We enquired for a TV and the guy helped measure the car size to see if the TV fits in perfect . Customer service is ok. Easy to pick up .. order online and pick up at store .. pick up takes time sometime . Either the associate is not there or a bit slow . Lots of offers in this store . I love bestbuy .. returning is a bit issue , and sometimes they charge restocking fee . 4 stars ...

Needed a little medal piece for a watch band. Something I figured they'd have on hand. They said…read morethey would order and my option to purchase for $30. Luckily found on Amazon for less than half the same piece!! But the lady at the store did try her best to help....

The worst experience ever!!! I've been having troubles with my MacBook the screen display was…read moremessed up, and my touchbar stopped working. I figured it would be a quick fix and I'd have it back in about a week. I took it in on Sunday the 14th and I just received it today Monday the 29th. I was extremely upset with the delays on my mac because I'm a college student, and I really need it for exams and homework. Nevertheless I was just happy to be done with this entire situation and was glad to get my MacBook back. When I walked into the store today they handed me my MacBook and I was confused because the touchbar hadn't turned on, so I tried to confirm with the person assisting me and he said "oh yeah it's fixed don't worry it'll turn on later" I should've trusted my gut because other than the screen display nothing is fixed. I shouldn't have signed off on anything because honestly I feel so wronged. Definitely the worst experience and I will never return to an Apple again, I rather switch to chrome.

Very pleased with the service overall. Brought them my iPhone 6 for screen and battery replacement…read more I showed up 20 minutes before they closed for the night and they stayed 20 minutes after closing time to get my phone back to me same day. In addition, they did all this at "on sale" prices (photo of sale prices below). Highly Recommended Phone Repair Service! Bridgewater commons location

I found this repair shop by accident and I am so glad I did. I was browsing the Cumberland Mall,…read morekilling time after getting blown off by Best Buy on the repair of my Surface Pro. I walked in, asked "By any chance do you repair tablets?" He said yes. Next, "How about a Microsoft Surface Pro?" He said yes again. Great price, great customer service, and the turnaround time is fantastic. I received my Surface computer back within the week on New Years day! Thank you!

Misleading Promises, Policy Changes, and Poor Management - Beware!…read more I recently purchased a screen protector from AT&T, which clearly advertised a $10 lifetime replacement policy that was supposed to be redeemable either in-store or online. When I tried to use the in-store option as advertised, I was told by the representative, Parth P., that AT&T had changed their policy and could only process replacements online, requiring me to register, wait for shipping, and then come back to the store to have it installed. This directly contradicts the "in-store or online" promise on the packaging. When I pointed out that this policy change should not apply retroactively to my purchase, Parth P. claimed that the change was outside their control and argued that there was no formal contract, so they could alter the terms at any time. Despite admitting that the policy changed after I purchased the product, he refused to honor the original terms. To make matters worse, the current packaging still advertises the in-store or online options, misleading future customers as well. This is clearly a contract: I made the purchase based on specific terms advertised by AT&T, which influenced my decision. A retroactive change is a breach of that agreement, and it's deceptive to shift the terms after the sale has been made. The experience was further worsened by the handling of the manager situation. I was initially told by Parth P. that no manager would be available until 2 PM (over 90 minutes later). However, just after 1 PM, they suddenly offered to get the manager and asked me to wait 15 minutes. When the manager finally arrived, he admitted he had no idea that I had been requesting to speak with him for nearly an hour. This back-and-forth and lack of communication only added to my frustration. This wasn't the first time I was misled by AT&T. Parth P. also promised me $80 off my bill if I added DirecTV and claimed he could apply a discount I wasn't eligible for. Of course, that discount was removed after just one month, despite his assurances. When I brought these issues up, I was met with sarcasm, excuses, and dismissiveness from the store's manager, who focused more on defending the changes than resolving the issue. At the conclusion of all this, they attempted to offer me a discount on future bills because I am a member of AAA. They went through a lengthy process of adding my AAA account to my plan, during which I questioned why the form they were showing me said "business." An hour later, I found out this discount was denied because it only applied to employees of AAA, which I never indicated I was. This is further evidence of how AT&T continues to mislead their customers. It seems clear that this is a case of false advertising or fraud, which should be addressed either through a class action suit against AT&T or by filing a complaint with the New Jersey Division of Consumer Affairs, part of the Office of the Attorney General. If you're considering a purchase from AT&T, be cautious--they may not honor what they originally promised, and customer service seems more focused on dodging responsibility than actually helping. Would not recommend.

The Team is excellent! Xiaver and Tyler took great care of me and got me out of there with my…read moreservices up and running!!

Yesterday, I was given help in a fast amount of time, but both this staff person and another staff…read moreperson whom also helped customers, were not very responsible. The staff person who assisted me yesterday, did the opposite on my phone with me, than what I asked her to do. She turned off any verbal microphone announcing in my google maps, when I had asked her to fix my google maps, to verbally microphone me on every street, I turned, when I used google maps. Two weeks ago, her other staff person updated my phone which removed certain abilities on my phone without verbally telling me that she updated my phone (plus did not tell me that certain features would not be on my phone anymore). I miss staff people who used to work there, who were more reliable and verbally expressed everything better to me. I wish the Manager helped me instead of any of these new female staff who did not communicate with me well. Plus, I think the verbal phrase, that this one staff said, yesterday, "I am dealing with you as a Customer," could possibly learn to say "I'm helping you as a Customer."

We went into the Bridgewater Mall location to get assistance with our phone because the call…read moreforwarding was grayed out, so we couldn't disable it. Not only were they unable to help us because they didn't know HOW to help us, they were unwilling to call tech support to get assistance for the customer because we were stuck on hold on the phone calling tech support for FORTY FIVE MINUTES. Note, there were NO other customers in the store so they weren't so busy they couldn't help. All they said was "we're sales not tech support. call them". They were REALLY unfriendly and unhelpful. I am about fed up with T Mobile.

BEWARE! They accessed my phone WITHOUT PERMISSION to leave a 5-star review after I dropped my phone…read moreoff for repair. Do not trust them with your phone! I only noticed it because they were dumb enough to reply "thanks Samantha!" to the review and I got an email notification. The worst part is they couldn't even successfully fix my phone... I was going to let it go because the guy seemed nice, but he damaged a sensor while changing the screen and couldn't fix it. If I wasn't still under manufacturer warranty I'd be buying a new phone. The original review that they left in my name was: They have some nice cool cases for my iPhone 11.

Buyer beware!!! They will not issue refunds even within 30 minutes after a sale. Rude and pushy…read moresalesperson. Bought SPECK product and then realized that I overpaid. I attempted to get a refund and basically was told NO and the rude salesclerk would not provide name or phone number of manager. Horrible experience.