I'm always happy with the customer service I receive at Verizon. Today was no exception. The rep…read morewho initially helped us (I'm sorry I didn't get his name) was knowledgeable and tried to help but eventually we needed a manager. TJ then came over to help and our issue was resolved with one phone call. He was professional and kind. I appreciate the time and effort it took to help us today.

My experience here has been nothing short of amazing! I had a terrible experience at a third-party…read moreVerizon store in Somerset, NJ on Elizabeth Avenue. To never return at that location is an understatement. Unfortunately, they were dishonest about a particular iPhone I had purchased. When I went into Bridgewater commons Verizon (corporate) store, my experience shifted in a more positive direction. Manager TJ assisted me with my horrific experience from the other third-party store. TJ made few phone calls, and fixed my problems. He is a God sent individual. Treated me like a person. He greets everyone, and he listens very carefully. Highly recommend going to this Verizon store. Right inside Bridgewater commons mall!

Don't really trust the geek squad they help only if your lucky but everything I. That store is…read moresuper helpful

Good location. Right on the heart of bridgewater . Very close to bridgewater commons mall. Lots and…read morelots of parking outside . Very courteous service . We enquired for a TV and the guy helped measure the car size to see if the TV fits in perfect . Customer service is ok. Easy to pick up .. order online and pick up at store .. pick up takes time sometime . Either the associate is not there or a bit slow . Lots of offers in this store . I love bestbuy .. returning is a bit issue , and sometimes they charge restocking fee . 4 stars ...

I was having an issue with my 5 y/o ipad pro that I was not able to solve. I showed up at the…read moreBridgewater store unannounced where Reggie welcomed me, listened to my concern, assessed my issue and helped me immediately, I was in and out in 10 minutes which I really appreciated. He also gave me feedback on how to avoid that problem in the future. So appreciated the immediate service and prompt troubleshooting. Thank you Reggie and the Bridgewater NJ Apple Store!

Terrible Customer Service. Apple Lost a Sale to Best Buy!…read more Visited this Apple Store with my 4-year-old and my niece, intending to purchase an iPad. There was only one employee assisting customers in the iPad section. He was answering a few of our questions while also helping another customer. Suddenly, that customer and her mother started making remarks and giving us uncomfortable looks. When I asked if there was a problem, the woman rudely announced that there was a line and continued making loud comments. Rather than professionally managing the situation, the Apple employee simply asked me to wait. I approached other employees for assistance, only to be told that there was just ONE person available for the entire iPad section! Another employee eventually tried to help but couldn't answer our questions without repeatedly consulting the original specialist. This led to even more unpleasant reactions from the customer and her mother, who went so far as to call me "obnoxious." Extremely poor customer service, inadequate staffing, and a complete lack of professionalism in handling an uncomfortable situation. We were genuinely interested in making a purchase and also wanted to explore whether a Microsoft Surface Pro might better support my niece's art and design software needs. We eventually walked out and went straight to Best Buy, where the experience was a complete contrast! The employees in both the Microsoft and Apple sections were welcoming, patient, and far more knowledgeable about the products than the staff at the Apple Store. We purchased the iPad and Apple Pencil Pro at Best Buy. Pictures of our purchase attached. Apple : customers shouldn't have to feel unwelcome or intimidated simply for asking product questions. Your employees should know how to manage these situations professionally rather than leaving customers to deal with hostility. Best Buy earned the sale you lost, and deservedly so!

Outstanding quality of work,,,, Great costumer service, and greeting,, helpful and knowledgeable…read more outstanding service, Thank you Germain Coran Hewlett Packard computer tech Bridegwater NJ

Terrible place to get your phone fixed. Went in with a cracked screen and left with a phone that…read morenever worked properly. Phone would just shut off for no reason and take up to 10 minutes to turn back on. They use the cheapest quality possible. Asked for a refund and they declined. Go somewhere else.

My husband had been having ongoing problems with our AT&T account Since April of 2021. He contacted…read moreCustomer Service 3 times and was told he would receive a return call which never happened. We decided to come in to the Corporate AT&T store in Bridgewater, NJ. Krutika Jadhav was our Customer Service agent and she resolved our complex issue within 45 min. I was then able to upgrade my phone that I had been unable to do. She also was able to keep us as an AT&T customer with 6 phone lines. She was very professional and advocated for us. She deserves a promotion. Thank you K.J.! Beth and Fran Galli

Misleading Promises, Policy Changes, and Poor Management - Beware!…read more I recently purchased a screen protector from AT&T, which clearly advertised a $10 lifetime replacement policy that was supposed to be redeemable either in-store or online. When I tried to use the in-store option as advertised, I was told by the representative, Parth P., that AT&T had changed their policy and could only process replacements online, requiring me to register, wait for shipping, and then come back to the store to have it installed. This directly contradicts the "in-store or online" promise on the packaging. When I pointed out that this policy change should not apply retroactively to my purchase, Parth P. claimed that the change was outside their control and argued that there was no formal contract, so they could alter the terms at any time. Despite admitting that the policy changed after I purchased the product, he refused to honor the original terms. To make matters worse, the current packaging still advertises the in-store or online options, misleading future customers as well. This is clearly a contract: I made the purchase based on specific terms advertised by AT&T, which influenced my decision. A retroactive change is a breach of that agreement, and it's deceptive to shift the terms after the sale has been made. The experience was further worsened by the handling of the manager situation. I was initially told by Parth P. that no manager would be available until 2 PM (over 90 minutes later). However, just after 1 PM, they suddenly offered to get the manager and asked me to wait 15 minutes. When the manager finally arrived, he admitted he had no idea that I had been requesting to speak with him for nearly an hour. This back-and-forth and lack of communication only added to my frustration. This wasn't the first time I was misled by AT&T. Parth P. also promised me $80 off my bill if I added DirecTV and claimed he could apply a discount I wasn't eligible for. Of course, that discount was removed after just one month, despite his assurances. When I brought these issues up, I was met with sarcasm, excuses, and dismissiveness from the store's manager, who focused more on defending the changes than resolving the issue. At the conclusion of all this, they attempted to offer me a discount on future bills because I am a member of AAA. They went through a lengthy process of adding my AAA account to my plan, during which I questioned why the form they were showing me said "business." An hour later, I found out this discount was denied because it only applied to employees of AAA, which I never indicated I was. This is further evidence of how AT&T continues to mislead their customers. It seems clear that this is a case of false advertising or fraud, which should be addressed either through a class action suit against AT&T or by filing a complaint with the New Jersey Division of Consumer Affairs, part of the Office of the Attorney General. If you're considering a purchase from AT&T, be cautious--they may not honor what they originally promised, and customer service seems more focused on dodging responsibility than actually helping. Would not recommend.

They are a but high with their egos. Not all of them. They aren't rude. But I have feel for a more…read morenaive consumer they should show them what they feel will suite the person. NOT push a phone that work's for them. Also, I was not given their 5 day use a phone of your choice to see if you like that. Mind you I have the Galaxy s5 through them, iPad air, and now returning the Samsung Gear S and, I really dnt want too. Kinda lazy to send it back to them. Such BS the online sales person misrepresented the Gear. He said it was for fitness only. Huh and , I am not happy with the Galaxy S5. I bet all you guys have iPhones huh? I wanted the new 6 but the salesman convinced me not to do apple. They are a bit pushy but not in a bad way. There is one there who has a big ego. Again, costumer service is everything! !! Be honest, take your time with the client. ....

Yesterday, I was given help in a fast amount of time, but both this staff person and another staff…read moreperson whom also helped customers, were not very responsible. The staff person who assisted me yesterday, did the opposite on my phone with me, than what I asked her to do. She turned off any verbal microphone announcing in my google maps, when I had asked her to fix my google maps, to verbally microphone me on every street, I turned, when I used google maps. Two weeks ago, her other staff person updated my phone which removed certain abilities on my phone without verbally telling me that she updated my phone (plus did not tell me that certain features would not be on my phone anymore). I miss staff people who used to work there, who were more reliable and verbally expressed everything better to me. I wish the Manager helped me instead of any of these new female staff who did not communicate with me well. Plus, I think the verbal phrase, that this one staff said, yesterday, "I am dealing with you as a Customer," could possibly learn to say "I'm helping you as a Customer."

BEWARE! They accessed my phone WITHOUT PERMISSION to leave a 5-star review after I dropped my phone…read moreoff for repair. Do not trust them with your phone! I only noticed it because they were dumb enough to reply "thanks Samantha!" to the review and I got an email notification. The worst part is they couldn't even successfully fix my phone... I was going to let it go because the guy seemed nice, but he damaged a sensor while changing the screen and couldn't fix it. If I wasn't still under manufacturer warranty I'd be buying a new phone. The original review that they left in my name was: They have some nice cool cases for my iPhone 11.

Buyer beware!!! They will not issue refunds even within 30 minutes after a sale. Rude and pushy…read moresalesperson. Bought SPECK product and then realized that I overpaid. I attempted to get a refund and basically was told NO and the rude salesclerk would not provide name or phone number of manager. Horrible experience.

I bought a new phone that needed to be activated. Because I didn't have my passwords with me,…read morePriscilla had a bit of trouble getting into my account. However, she worked hard and finally got me all set up. What a great job she did! Not only did she get me connected but also switched me to a much better plan!!! Five stars isn't enough.

Verizon has the worst customer service and tech support that I've ever experienced. 3 weeks, 15…read morecalls to tech support, 3 visits to store in Bridgewater. At a minimum 24 hours of my time. No help whatsoever. And, we still do not have full service on the phones we purchased on Oct 1. 3 weeks of frustration! The people in the store don't care. They've already made their sale. Tech support is very limited - even their highest level. Avoid Verizon at all costs. There is a corporate office in Basking Ridge, but no one can tell us how to contact management there. It doesn't surprise me that Verizon is losing so many customers and has very low consumer ratings.