I felt the way this particular location operates needs to be addressed and highlighted to anyone who is seeking to change cellular carriers. If you are one who is looking to change carriers and is going to AT&T DO NOT USE THIS LOCATION! I specifically dealt with Elijah and although he is very friendly, unfortunately he is not well informed and does not know how the corporate organization of AT&T works. I recently changed carriers from Verizon to AT&T and at the time of transferring I worked with this particular location (specifically with Elijah) to understand what deals are available and what would be offered to me. At the time of purchasing new phones from this location I was confidently informed that my monthly bill would be a certain amount and that I would qualify for incentives pertaining to AT&T's switcher program. I was shown what these costs would accumulate to (from the devices they use in their store) and was told that these would be the costs associated with my account over the next 3 years. I was told that although these are "estimated" costs, they would be close to those figures and any difference would be minimal. With regards to the switcher program, I informed Elijah that my current phones are paid off and I questioned whether I would qualify for this program. At that time, prior to signing, I was confidently told yes I would qualify and I would just need to submit the necessary paperwork to AT&T (upon signing, receiving my phones and activating my account). It has now been 1 month under AT&T and my first bills are in. I am shocked and appalled on how drastically different the actual bills are versus what I was told. Specifically, I was told my first payment would be around $300.00 (due to one time fee's such as phone activation fee's - there are a total of 3 phones on my plan for context). In reality my first bill is $411! I was told/shown my monthly bill would then be $185.00 a month; however, it is actually $245.00! As for the switcher program, I was told that although my previous phones were paid off, I would qualify for this program and could receive up to $2400.00 (for all 3 lines transferred). However, after submitting the paper I was told that I do not qualify because my phones were paid off. Upon learning all of these inconsistencies I returned and spoke with Elijah and although he continued to remained pleasant, his explantations changed. He now pointed the finger at corporate AT&T and said that although he believed the prices he gave were accurate, ultimately AT&T decides how they charge. Bottom line is I was hustled and I signed to AT&T based on all the false promises and supposed incentives which were being offered. I am now in a 3 year contract and my cell phone bill is $60.00 a month OVER what this location said it would be. Please be mindful of this location and do not trust anything which you are told. I pride myself on making the right decisions and being aware of scams, but unfortunately I walked right into this one. read more
