I had my Rolex sea dweller serviced a year ago and I couldn't be happier with the experience. I've…read morebeen going here for years with bracelet resizing and battery replacements. I'm Always met with a smile and a nice conversation. Def would recommend to anyone looking to have services done or even just a quick link taken out.

Great service every single time. And the guys who work there know a ton about watches. Highly…read morerecommended. Park at Macy's car park, walk through Macy's towards the mall and they are right there.

Left my watch with him to be repaired, after him saying he was looking for parts he informed me he…read morewasn't able to source them. I returned to pick it up and they were closed, phone is off. Everytime I've driven by since they have been closed. I just want my watch back.

This is the fourth time this summer I have been here and it is closed. Nice way to ruin what was a…read morenice family business. Close down and do the public a favor of wasting our time. You obviously have no interest carrying on the legacy.

You won't find a more dedicated & genuine staff anywhere. Talented & fun. They only carry the best…read morequality jewelry & they go the extra mile for each client. =^**^=

This jewelry store is a fabulous place to shop. Everyone working here cares about what's going on…read morewith the customers. And the selection is very beautiful. I love a family-owned business that makes you feel like they really like their customers. They make jewelry shopping fun!

I was in Manhattan from Seattle and I've had a difficult time finding someone here to work on my…read more1980's Tudor. I left my watch before returning home and they were able to repair it and replace the crystal. It's now keeping perfect time for the first time in years. They were conscientious about shipping it back to me in a safe insured way. Thanks Xavier.

I visited the Watch Hospital last week to have an aftermarket dial and bezel added to my Rolex…read moreDaytona. To say I was pleased is a huge understatement. They did a great job, in just a couple of hours, for a fantastic price. Just great people and great job!!!

Bill was fantastic to work with!!! Really knows his stuff...and had a part that fixed my Great…read moreGrandfather's clock on the spot. So great to have someone so talented close by if there's any problems with an older time piece...will go back whenever there's a problem and will recommend him to anyone looking.

How great is it to find a source for vintage clock repair and sales? Good luck finding another. A…read moredying breed, smack dab on Main Street. They even offer house calls!

Fair place to shop-they usually have a wide choice of estate jewelry, and the staff is pretty well…read moreinformed on what they sell. Tons of parking, convenient highway access.

We spoke to Joy and true to her name she was a joy to deal with. She was extremely patient and very…read moreinformative. We feel that we got a pretty good deal for our scrap jewelry. We most likely will go back. Recommended!

I live in Florida. Which has only 5 Authorized Rolex Dealers in the state. 18 months ago I reached…read moreout to the five dealers, to express my interest in the Rolex SS Submariner Date Only one, of the Five Dealers, had the courtesy to respond to my text from the Rolex website. That was Hamilton Jewelers, and to my surprise it was a Ms. Cassandra McBride who was their Rolex liaison, located in their main Store in Princeton, New Jersey. I followed up with a phone call to her , at the Princeton NJ location It was a very delightful and informative experience . Ms. McBride reviewed my information and explained to me , all the great details about the watch and it's current market availability , but assured that my interest in the watch would be noted and would keep me informed. I told her I frequently visit New Jersey several times a year. On, one trip I went to the store and personally introduced myself to her, had a very nice informative and friendly conversation with her, a very nice customer service experience . I would during the 18 months, text her to reaffirm my interest, and she would always reply quickly , reassuring me, and expressing hope for good news in the future. On December 3,2025, she texted me. And asked if I was still interested in the SS Submariner Date, ironically I was in New Jersey for a social event. I called her back , and reaffirmed my interest, and we laughed that I was in New Jersey. She said she hoped to have good news in the upcoming year. The next day she called and to my surprise said the watch was available. I was ecstatic, we made plans for me to come to their Hamilton Jewelers store in Princeton on the 5th of December. At that time she made me a wonderful presentation of the watch, explaining all the details. It was like Christmas with an old friend. My dealings with Ms. McBride and the Staff at Hamilton Jewelers, was a wonderful experience. The Extraordinary Customer Service, I experienced with Ms. McBride and Hamilton Jewelers, is very rare these days, and I will not forget it.

My experience with this Rolex Authorized Dealer has been disappointing due to what appears to be an…read moreunfair and opaque spending profile system. While the staff is courteous and the store is well maintained, access to desirable Rolex models is clearly tied to prior spending on unrelated items rather than genuine brand loyalty or expressed interest. This expectation is neither transparent nor consistently communicated, leaving customers to guess how much they need to spend before being "considered." For an authorized dealer representing a brand like Rolex, this practice feels exclusionary and undermines trust. I recognize that demand exceeds supply, but using vague spending thresholds instead of a clear, equitable allocation process creates a poor customer experience. Greater honesty and fairness would significantly improve confidence in this store. *Update: Thank you for taking the time to call and explain your Rolex allocation process. I understand how allocations work, however my review reflects my personal experience as a customer, including communication and overall transparency during the process. It was written honestly and without malice. At this time, I don't feel it would be appropriate to remove the review unless my experience itself meaningfully changes. I hope you can understand my position. I do appreciate you reaching out and wish you and your team the best moving forward.

So glad I visited them to have my watch fixed. Julian and…read moreMarlene were very nice. Julian worked on my Concord watch right away. He replaced the battery and the O ring and gave it a good cleaning. Highly recommend JD & Sons Jewelry! Marlene was kind and gave the watch I was wearing a cleaning as well. Nim

Very informative and patient. And trustworthy. They contacted me very quickly. I will use them…read moreagain.