I've always had a good understanding of how to keep my pool crystal clear. But this year I had a…read moreslightly cloudy water situation. The chemistry was near perfect, Budget Pools told me to just keep running the filter, but nothing was resolving the slight cloudiness. It was frustrating me quite a bit. It was the folks at Leslie's who took the time to explain to me what was really going on. My phosphates were too high, and the phosphates are able to get through the filter media. Running the filter 24/7 does nothing for the phosphates content. Phosphates also feed the algae so it's especially concerning. Leslie's suggested to me their 'No Phos' product, explained how it works, and took the time to give specific directions on how to use. I was honestly skeptical, I was ready to just replace all the water of my pool and had already scheduled its delivery. But, because the H2O truck could only get to me at the end of the week i figured giving the No Phos a try. Well, OMG, this stuff really works! It binds to the phosphates so that the filter can grab and filter out! I was able to get my phosphates down to a 33 score! Which is extremely low! (Ppm I think) in the end, my conclusion is never to go anywhere else accept Leslie's! Going anywhere else may just be a waste of your time!! Thanks Leslie's!!

Absolute worst customer service! I would give them a zero if it was possible! Corporate needs to…read morehave more people working!

I have had St Cyr's close and winterize my pool the last few years. I open my pool myself, but I…read morepay to close it to ensure that it is properly winterized by professionals. I took the cover off my pool this weekend and was shocked to see one of my jets was left unplugged by St Cyr's. I was unable to get ahold of anyone at St Cyr's until yesterday (Monday). I asked to have someone come out immediately to inspect the pool and assess if any damage was done to the plumbing from their mistake. I was told I could book a service visit (that I would pay for). I expected a call back from a manager yesterday that never came. This is an unbelievable mistake for a pool company to make and could permanently damage my pool. I will not hire them again and I would recommend you don't either. After posting a review on google about this the owner replied and I received a call from a service manager. We talked through things to look out for and fortunately I think I avoided serious damage. They then asked me if I could do anything about the review I left. When I told them I wanted a refund for the pool closing that they screwed up they stopped calling. Go anywhere else for your pool service.

Customer service redeemed itself. I like knowing the status of a work order and how long I can…read moreexpect to wait for service. Thanks to Josh.

As new homeowners, everything seems daunting, but Gibraltar made it easy…read more From start to finish, the whole process was very smooth, and we are very happy with the exact pool we wanted. We have had it for a few months now, and the quality is just as described, so this was a great choice! Not only that, but any questions we have regarding the pool is just a text message away with the owner himself. No being put on hold and wasting time. Would highly recommend !

The people they are sending out here to connect these pools dont know their asses from their…read moreelbows. I am sick to death of calling this place to have my filter fixed. Do not buy a pool from them don't they don't know what they're doing. The guy they sent today lost his key to his truck. What does that tell you????

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j

I would definitely recommend this place for your pool services…read more I've had a pool for over 30yrs and we had used the same pool company for just as long. But last year we had an issue with are pool for the first time and this company tried many different times to resolve and even when they said they tried everything it still didn't work right. So we closed the pool for the summer without ever using it for the first time since we've had it. This year we called a new company to open our pool and gave them the history of last year. They started up our pool but it still was not working right. Called this company back for service and they couldn't come for almost 2 weeks. Ended up calling North Shore and they said they could come the next day. Once again I explained the issue and they believed it was "this". They even suggested I could clean or check this first so not to waste my money for them to come if it was that. But I felt ill equipped and not as knowledgeable so preferred their expertise to confirm. So they came and took a look. After tinkering around etc it seemed they figured it out. They said if we have replacement parts in stock we'll replace. They called back later that day, said they did and would be back tomorrow. Pool has been working great ever since. And their prices were completely reasonable compared to the other 2 companies we used which were a bit outrageous, well at least the 1st company mentioned was. We already hired North Shore to close are pool and plan to hire them to open are pool as well next year.

Went in June to have water tested. Kid says you need 50 pounds of alkaline - since then the PH will…read morenot come down after daily testing and more chemicals. Never had a problem with the pool prior to having them mess it up. Every pool company has told us that this place is known for selling wrong products to drive up the cost of additional products to fix the mistakes they made. DO NOT GO TO THIS PLACE - THEY ARE A SCAM.

25 years of having a pool, these brothers did the best job anybody's ever done. I recommend them…read morehighly. I've been through at least 10 pool companies and none even come close. They opened my a left it 90 percent ready to swim in. Thank you guys!

Chris seemed pleasant to talk to BUT never shows for appointments. I gave him 3 chances, and…read morenever calls you to say why he doesn't show. POOR way to run a business

We made a deposit and signed a contract at their expo at the shriners auditorium, as a shriner…read moremyself i like to support the people who support the shrine and rent the auditorium etc . Horrible experience. Thankfully they breached contract and I got a refund. No communication, no follow through and alot of passing the buck and blaming other departments for the salesmans lack of following up on the process. Steer clear there are much better choices around

- Poor Service, Incorrect Information, and Lack of Accountability…read moreI am leaving this review to share my experience and to caution others before purchasing from this business. We purchased their largest and most expensive swim spa at an expo. I had concerns and wanted to wait; however the sales rep dismissed my concerns. This was unprofessional and set the tone for the rest of our experience. We asked several questions about the electrical requirements and received incorrect information from the sales team. My contractor even contacted Crocker directly to verify details, and the manager sent him specifications that also turned out to be wrong. Throughout this process, customer service provided false or inconsistent information and was often dismissive and rude. And tell us this was not the case. A manager from the Merrimack location contacted us once, stating he would be our point of contact, but we have never heard from him again. For a purchase of this size and cost, one would expect at least basic customer service or product knowledge, yet it became clear that many employees were unfamiliar with the swim spa we purchased. When we took a water sample in for testing, the staff miscalculated the required amounts, which caused scaling in our swim spa. We chose not to return for further testing because there was no accountability for the mistake. The delivery process was a nightmare. No one from the company came to assess the delivery area beforehand--not even a simple online review of the property or Google Maps check. On delivery day, the team made us feel as though the complications were our fault. When we pointed out that the swim spa was placed incorrectly, they dismissed our concerns and later told our contractor that we were "vocal." Given the consistently poor customer service, it is no surprise that we had to advocate for ourselves. Overall, this experience has been extremely disappointing from start to finish. Between the misinformation, lack of communication, unprofessional behavior, and mistakes that caused damage, I cannot recommend this business.

Update: Danny reached out only after this review was posted and did send someone to fix the leak…read more Please see the attached messages from Danny telling me he'd "see me in court" after I didn't respond within 30 minutes. Today, a year and a half later, Greg from Ambassador Pools called and texted me asking me to remove my review. No thanks, Greg.

We are in our second year of our pool and we love it. We have also gotten fantastic continuous…read moreassistance from Greg and his team to open and close the pool and troubleshoot with me as a first time pool owner. Very pleased with our purchase.