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    North Shore Pool & Spa

    3.0 (21 reviews)
    Open 9:00 am - 6:00 pm

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    Have been using Dave since 2003 when I put my pool in. Everything is great. Great people. No waiting.

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    St Cyr's Pool & Spa - Drain2

    St Cyr's Pool & Spa

    (26 reviews)

    My wife and I were looking for a new hot tub and went to St. Cyr to see what they offered. We spoke…read morewith Nancy and decided on a Dimension One hot tub. Nancy was very knowledgeable and took the time to answer all of our questions to make sure we were choosing the tub that was right for us. She also covered all setup and maintenance requirements. Once we placed the order, Nancy scheduled our delivery which was actually scheduled around the site prep we were finishing. On delivery day, three gentlemen arrived to unload and set up the tub in the location we had prepared. Delivery and setup were top notch as well. Our experience with Nancy and the rest of the team at St Cyr was A+++! We cannot recommend St. Cyr enough if you're looking to purchase a new hot tub.

    We purchased a hot tub through St. Cyr and at just under one year the tub started losing water. We…read morerequested service under warranty, and it turned out that the seams had failed in one of the seat modules. The seat module was under warranty, but they still charged us $129 for this. Apparently they will charge a fee for any warranty work after six months. It's pretty outrageous. Just over a year later, the replacement seat module failed. We asked them to replace it. It took numerous tries to get them to actually come out to do the new replacement, and at no time in the process did they ever quote a price. They ended up charging us over $600 for this second replacement. I do not recommend dealing with St. Cyr. Their communication has been consistently awful, and they gouge on price.

    Crocker Sales Co Inc

    Crocker Sales Co Inc

    (47 reviews)

    $$

    - Poor Service, Incorrect Information, and Lack of Accountability…read moreI am leaving this review to share my experience and to caution others before purchasing from this business. We purchased their largest and most expensive swim spa at an expo. I had concerns and wanted to wait; however the sales rep dismissed my concerns. This was unprofessional and set the tone for the rest of our experience. We asked several questions about the electrical requirements and received incorrect information from the sales team. My contractor even contacted Crocker directly to verify details, and the manager sent him specifications that also turned out to be wrong. Throughout this process, customer service provided false or inconsistent information and was often dismissive and rude. And tell us this was not the case. A manager from the Merrimack location contacted us once, stating he would be our point of contact, but we have never heard from him again. For a purchase of this size and cost, one would expect at least basic customer service or product knowledge, yet it became clear that many employees were unfamiliar with the swim spa we purchased. When we took a water sample in for testing, the staff miscalculated the required amounts, which caused scaling in our swim spa. We chose not to return for further testing because there was no accountability for the mistake. The delivery process was a nightmare. No one from the company came to assess the delivery area beforehand--not even a simple online review of the property or Google Maps check. On delivery day, the team made us feel as though the complications were our fault. When we pointed out that the swim spa was placed incorrectly, they dismissed our concerns and later told our contractor that we were "vocal." Given the consistently poor customer service, it is no surprise that we had to advocate for ourselves. Overall, this experience has been extremely disappointing from start to finish. Between the misinformation, lack of communication, unprofessional behavior, and mistakes that caused damage, I cannot recommend this business.

    Do not do business with them!. Sneaky, does not disclose all charges, terrible customer service,…read moreand their prices are substantially higher than others...for the exact same parts. It's no surprise there are so many negative reviews! Stay away.

    North Shore Pool & Spa - hottubandpool - Updated May 2026

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