Love the options of entertainment here and food options have gotten a lot better over the years but the level of customer service has dwindled so much. I understand that they hire a lot of younger kids and maybe they just haven't been trained correctly but seriously, do better. Management needs to do better at training and emphasizing that customer service is what keeps businesses running. Bowling prices are a little outrageous sometimes but everything else is pretty reasonable. They need to continuously clean the arcade area and the make the dining area bigger or more comfortable for patrons who just want to eat and relax and watch their kids from the side. The comfortable are is mostly all reserved for birthdays so you can't even sit there. Food is typical but the pizza and wings have gotten fresher and better. Used to take forever too to get your order. read more

Main Event Shenandoah - Arcade - Bowling Near Me - Shenandoah, Texas

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We come here once in awhile... it's FUN and easy to be broke coming here with children! All the workers know it too. lol! Get on their email promo and deals!! Their games are wayyy better than D&B! Definitely a hot spot for all ages! Unfortunately their game cards do expire! Bummer. read more

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As soon as we got here we decided to go bowling for an hour and it took almost a full hour just to get service for drinks and fries. They weren't even occupied. It would be better off for people to go to Walmart or somewhere else to come here better yet could be better to stay home then come to main event. read more

I was enjoying my visit with friends until the cashier named Mia completely ruined it. She was extremely rude, shoving me aside and stepping on my belongings without saying excuse me just to take my friend's order and completely ignore me and not apologize. She continuously showed terrible customer service and when she wasn't doing that or being rude she was on her phone. It completely killed the mood and we decided to leave shortly after. The experience felt extremely racially motivated and I felt very singled out. I would consider going to another location before spending your hard earned money here!! read more

We came bowling as a pre-wedding event for a friend and this was really fun to have everyone bond before the event. The bowling lanes were pretty empty on a Thursday night so we took our space bowling and having fun. The bar was decently stocked and the food was pretty good for being an activity spot. Overall enjoyable experience! read more

Every time, unless you are there as the first customer, waitlist issues. Pool always a hassle, as there are empty tables, but 45 min waits. Put a cap! You don't answer your reservation is forfeit. "They are figuring out a system." Been three years, still figuring?? read more

Main Event Shenandoah - a bowling alley - Bowling Near Me - Shenandoah, Texas

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Do better, constantly getting told I couldn't grab 1 slice of pizza for my kid. When whole pizzas were going out to tables? Was told to order a complete pizza instead if I wanted it now, or told to wait an hr to grab one slice? Ok things happen, we waited & still be told no for 1 slice pizza again, & saw more whole pizzas going out. Ridiculous. read more

We took advantage of the $12 unlimited day pass for one activity. For two people and bowling shoes, we paid close to $38.... We bowled for about an hour and a half. They have an option of bowling for an hour (up to 5 people) for ~$26. Bowling shoes cost $5 per person which is an extra cost. Chill place to bowl, we had to wait 45 min for a lane because they were busy but overall we had a fun time. read more

Main Event Shenandoah - Bowling - Bowling Near Me - Shenandoah, Texas

Great service. We I took my wife and toddler for our Valentine's Day family outing, and we bowled and played some games. Drinks were amazing. The French fries are out of this world. I almost wanted to order more but the wife said no lol. read more

Main Event Shenandoah - Bowling Near Me - Shenandoah, Texas

Service was not very good. Got a Tito's vodka lemonade, tasted no Tito's, And pizza was not good. Only good thing was the games read more

Waited for an hour and never received a text. We eventually went to the cashier for an update, and they said they had texted us already and that we'd need to wait another hour for a lane. This was our first visit, and unfortunately, it wasn't a good experience. read more

This plays is run by a bunch of people that seem to hate there job. Sat at bar for a hour and never asked me for a refill. Every employee we met had had zero emotion. They sit around with frowns on there faces. Or on there phones. I will say my salad was good. The girl at front counter was so soft spoken you could not hear her over the music. read more

Main Event Shenandoah - Sitting around while they could be working. - Bowling Near Me - Shenandoah, Texas

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My kids had a quick last minute get together here so I booked it as a birthday and we were impressed. The attendant was helpful and very engaging with the kids and the food wasn't horrible. Will definitely be booking an end of year party for their class this spring. read more

Good experience for kids especially if you buy the All-inclusive pass. That seems like the best option, even if your child only does the Laser Tag. Do that 3 times, the band pays for itself. Place was pretty busy even for a weekday, but it was the last week of 2022. And that made food service in the pool table area pretty slow. Food wasn't bad, but kind of meh. But you might find and option that works for you though. Good selection of games, but I can agree with previous comments about the Claw games. The claw wouldn't even grab ahold of a toy right on the edge of the drop zone. read more

My family hasn't been to main event in probably 10 years. My oldest is 26 and the last family gathering he was 16. A lot has changed. It is a fun place for all ages however there should be a balance in arcade games as far as age. The games seem to be more geared towards a younger crowd of kids. However we had a blast bowling. The adult drinks are pretty good. I used to be able to order platters of food but there wasn't any items for large crowds but pizza. We had a group of 12 and it would have been nice to order a couple of platters for everyone to share. The food used to be of good quality but now it taste more like frozen food. Overall it is a great place to make memories with family. Next time we will plan to eat before we go. read more

Lauren at the front desk was so helpful and sweet!! She helped us pick out our package for the night giving us the best recommendations!!

Went there with co-worker for a quick get together before Xmas . The place was slow has it was a Monday . Lots of games and bowling was great but the food was horrible and took forever to get there . Plus they made a mistake on my sliders menu said caramelized onions I got regular onions . The manager was no where to be seen I had to go and ask someone to found me one to . Then to replace the mistake it took forever again and not apology or anything . My step daughter decided she wanted to eat something I had to literally chase the server so she could take our order . So morale of all go for the games but eat at home . Most likely I person play will not go back better time and service at Dave and buster .. read more

So I left a rave review recently about the facility and my drink. That part of it still holds. I also mentioned that management was apparently screwy behind the scenes, typical with most service jobs. But you shouldn't expect management to get in on ridiculing staff. As I said, my goddaughter works there. She had already been hanging on as much as possible, despite heckling from teammates whose names I can readily disclose. This particular group of girls would whisper to each other any time my goddaughter was in the room with "yuk-yuk" laughter afterwards, one loudly calling out my goddaughter for trying to read her unpronounceable name on the tag as if staring at her breasts, plus other issues, some I've seen the tail end of. But the last straw was with a manager. My goddaughter had been having issues with this manager targeting her and making her do other people's tasks in addition to her own with ample staff. Today, however, my goddaughter, through another team member, caught wind of this manager saying things behind the scenes about her weight, being disgusted that she's always eating (during her 30 minute break each shift) and that she's going to eat up all of their stock. My goddaughter found this out today, June 19, 2021...while on her 30 minute break. Fed up, she received her final pay check that was waiting in the office, and she walked out. This location of Main Event is a great facility to visit. Further, it's a service industry job mostly led by kids no older than their 20s. But given the multitude of issues relating to my goddaughter and some of the staff, as well as brief incidents I've seen myself while waiting on her during the intermittent staff meetings, I needed to put this information out there. I purposely didn't name names for legal purposes. But if anyone in upper management is reading this, the manager's name starts with "M" and sounds like "the ocean." Cheers. read more

Main Event Shenandoah - Blue Hawaiian! - Bowling Near Me - Shenandoah, Texas

The bowling lane worked fine. But the employees don't. I apologize that we came with the intention of ordering drinks and bowling. I realized it's not your fault that you were interrupted while you were talking with your Co workers. My bad. We were already on our second game and nobody came to take an order.. I can tell you didn't want to be here, and with service like this, you won't have customers to serve. You saved us a ton of money. Won't bother ordering any more. read more

Love the ambiance, service was amazing, the employees did more than what they had to to make sure we were comfortable. Specific shout outs to a couple of stand outs; our bartender Jezebel was incredibly kind and also fast with our drink orders. Our front desk representative Asia was definitely a cool, patient person. We have 3 kids and will drain unnecessary amounts of money here again! Yall have the green light to go! read more

The kids had fun with the games, but the food service was just awful. I went to order a pizza at noon on a Sunday and was told they were "out of pizza". When I brought up all the pizzas they had sitting out on the counter, they said those are just for birthday parties. Then as I sat down letting my daughter and friend play, I watched many pizzas coming out of the kitchen. Not sure how pizzas are only for birthday parties? Why are they on the menu then? Employee at counter seemed annoyed to be doing her job at all. read more

Highly incompetent bartenders. They don't know how to pour a complete shot. Takes almost 15 to 20 minutes to get your drink on a Monday when there is only one person in front of you. Waited almost 35 minutes for a server until I had to approach them to order anything. Service is overall terrible. The food was pretty decent. The activities are fun! But the service is absolute ass! Do better main event. read more

Food was good but it took forever to get food from the bar all the games were fun but some are better then others no doubt,quest cube was fun game so I would go but don't expect luxury read more

This place is truly a place for family fun. We actually had two waitresses. Amber was great and attentive. The other one, I can't even remember her name but she appeared to not want to be at work. No smile, no check ups just served and went on to the next guest. I went to the counter to get my shoes to bowl and there was a bit of confusion. The lady really sort of ignored me as I asked for my shoes. I asked again and she called for another staff member. So I was like ok so I'm not getting my shoes that I've asked for twice. One lady said we working with your group now, but my group was not at the register with me. There was another group there so maybe she thought we were all together. However, both of them still acted as if they didn't want to give me the shoes. After I got the group leader to come to the register I finally got my shoes. read more

Over fun and not over priced like some others. Plenty of things to do and it was a great value for our money

I didn't try the food! The service is just gonna be real It's kind of shitty the atmosphere of course is busy and fun because it's not by the bar. My bartender was very short and rude. She didn't even ask me what size of beer I want. She just gave me the most expensive one and the fact that she is rude to the other employees is beyond me read more

I recently went to this Main Event location with my friend. All of the games were rigged. I had gone to a previous main event in San Antonio where I won a great deal of prizes. I went to the same game I had played in San Antonio and I lost every time. The game doesn't even give you a chance of winning. Every time I was about to win it skipped a block and caused me to lose. I know it was rigged because the Main event in San Antonio actually gave me a chance at winning tickets. This Main event in shenandoah was also very dirty. Trash was all over the floor and there was gunk all over the games. I highly do not recommend this location. Save your money and go somewhere else. read more

Bowling, laser tag, video games laser tag, pool, and shuffle board. They have a bar and they have a restaurant as well, they also have more of a kids food area with pizza and burgers. I will say I was not very impressed with the grown-ups menu but I was in a picky mood maybe that's the reason. Tons of different games, racing cars, racing motorcycles, racing snowboards. Guns....shooting ....killing! read more

Gabby is the sweetest bartender! We came in with a big group and she handled the pressure flawlessly with a smile on her face. Thanks so much Gabby!!! read more

False Advertisement!! So my friend and I walk into Main Event hoping to do some karaoke and the pricing list says $16.95 per hour... No asterisk indicating additional information or fees. The front sales person informs us that karaoke is in fact not $16.95 per hour. That cost is only for equipment. The actual cost is $50 for the room PLUS $16.95 per hour for equipment AND an additional $1 per song . NONE of this is written anywhere so we ask for a manager. The manager comes and says the best he can do is $25 for the room and $16.95 per hour and $1 per song. I understand the reason why it's not written down, cause it's ridiculous! I've been to plenty of karaoke places and have never seen the room and equipment cost split because it's a KARAOKE room and I definitely have never seen anyone charge per song! That is ridiculous. Please be clear in your advertising. If it's $66.95 instead of $16.95 then state that! At the very least put an asterisk next to that 16.95 indicating that there are more fees.We should have gotten the room for what is advertised! read more

Main Event Shenandoah - Bowling Near Me - Shenandoah, Texas

We had an amazing time as always! Amberlynn @ the bar was so amazing. Always so nice! Micah and Michael helped when gaming stuff was messed up! Keep up the good work! #awesome Main Event crew tonight read more

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The Monday night madness deal is great, I'd recommend it to anyone who wants a fun night, unlimited laser tag, bowling and pool, how is this a bad plan, the only thing they really lack is more games. They have a pretty limited selection but from what I've seen so do most main events. read more

We had a great birthday party here today!! Main Event was super organized, clean, the food was delicious! Thank you to our party hosts EStephanie and Lauren for helping my guests. We had a great time. The kids enjoyed bowling and laser tag. read more

Customer service stinks! Tell you a hour wait to bowl then that hour passed. And now it is another hour for us to bowl which I had to pay in advance. No where for your guest to sit. While u wait 2 hours. Ordered food and had to wait because no one wanted to bring us our pizzas. Very dissatisfied with this place that is over priced. read more

Great place for fun but definitely would not recommend the food or the drinks here. The service was pretty slow too but I'm sure because it was a busy day. Only reason it is a 4 was because of the food and drinks. Everything else was expected for a gaming center. I'll still come back read more

Main Event Shenandoah - Bowling Near Me - Shenandoah, Texas

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Main Event offers military discounts so when I asked for it the cashier had to call a manager to get it applied. The guy came then looked at me and said "Where's your husband". I'm the veteran not my husband so I showed my retired military ID. He came off pretty rude that even the cashier said something when he walked off. Other than that it's not really much unless your going to bowl, shoot pool, or laser tag the majority of the time. Arcade games are additional to the $20 unlimited play promo. Also there was no sanitizing done after each customer after the IVR games. I did find some dry wipes so I used hand sanitizer from my purse for my family. read more

Came on a Wednesday evening with my husband. The air hockey didn't have enough power to keep the puck going and the puck kept flying off or stopping in the middle. The sponge Bob coin game malfunctioned mid way. The ring toss came never released rings. The skeeball ran out of balls. So many malfunctioning games. Will not return to this location. read more

Horrible place!!!! I get to the counter and more than 15 lanes open and no one signed in to use the lanes. The counter assistant tells me that there will be a 3 1/2 wait. This place is not what I remember it to be. Horrible staff!!! read more

If i could do zero stars I would. Came in and was told there was a 2.5 hour wait for bowling so we went to the bar area to grab food and eat. Sat down and ordered on the tabletop kiosk and asked three servers for their attention all said one second and never returned. Finally got a woman to stop and take our drink order. After waiting ten minutes for one house drink and two waters I finally took it upon myself to get out waiting drinks from the bar. When our food came out we asked for plates and waited 15 more minuets for paper plates while everyone else around us was eating off of white glass plates. After eating we went to the game room only to find the most expensive game prices (1.50 for a game of ski ball). I was very excited to come here for the first time and was beyond let down. read more

Main Event Shenandoah - Bowling Near Me - Shenandoah, Texas

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Visited Main Event this afternoon with my boys. School was out for the day and we took advantage of it! Had a great time bowling, food was good as always and the wait staff was always nearby to refill drinks and check on us. Raul, the manager, gave my boys and I 3 30 minute free play cards for the arcade. It was so nice to play with the boys and not spend 25 extra dollars for a card just for me. I wouldn't have done it:( We had a great time racing and playing game together. Thank you Raul and staff at Main Event! I'm sure my boys I will be back soon! read more