I would love to rate this USPS location higher, unfortunately they have a problem in maintaining…read moretheir equipment. One of the several persistent problems is the USPS Dropbox that they manage inside of Fox Plaza foyer. The single Letters Mail drop box is wholly missing the catch basin. This deficiency plainly shows the person who might drop mail there that the location's single letter drop is completely insecure. However, directly next to the single letter drop is a mail bundle drop bin. The mail bundle drop location still has the bin underneath it to receive mail. And labels for the bin show days and times of the week that mail is collected. But that bin has a cover plate that is partially loose. This allows anyone with a slim enough arm to reach inside the bin and take mail that does not belong to them out of the USPS mailbox. I've seen no posted notifications on the USPS site about this mail drop being decommissioned and longer being an available USPS Dropbox location. And there are new posted notices on the location from the USPS either about any decommissioning. The remaining label on the bin with days and times for collection also signify that this location appears to be still active. The security guards in the foyer of Fox Plaza still think that it is an active USPS mail drop location. And they even indicated that mail drop is available for use. On the usps.com website, a search shows the USPS still considers this drop location named as "USPS COLLECTION BOX" at 1390 Market Street, San Francisco, California, 94102 to be active. The same is indicated for another collection box at the same address. https://tools.usps.com/locations/details/9410200249 https://tools.usps.com/locations/details/9410200231 It's time for the USPS to do one of things with that mail drop location. Either fully decommission it by removing all bins and sealing any drop slots. Or fully restoring the job location with some maintenance.

Basic post office ..got one stamp ..at civic center ..not in a residential neighborhoodread more

I put a thank you note in the mail December 16th. It was postmarked December 23. It arrived to…read moreOhio January 12. Huh. And what about my Christmas card with the correct address and unit number, delivered to someone else in the building 4 weeks after it was mailed. Or the mail I get correctly addressed delivered to me but belonging to someone else. I'm not always here. Trump wants to change things so that a postmark isn't good enough BUT IT ISNT EVEN POSTMARKED WITHIN A DAY OR TWO OF MAILING. And it ARRIVES nearly a month later. How can I pay my bills and taxes with that kind of delay? How can I do a mail in vote? What is with the USPS?

Just reviewed another post office and ironically this was even lower on Yelp at a 2 star. Very run…read moredown post office, one person at the desk, an older Caucasian man, and he was pretty rude. Wasn't helpful, didn't greet us or ask what we needed. Then said I'm not calling you up to the window when we were giving him space to finish with the person before us. Overall didn't help at all and we had to go to another post office.

Limited hours. Check before going…read more Be sure to enter through the public entrance and not the employee entrance. You will be turned around if go into the wrong entrance. Its quite a process to get into here. Show your drivers license, remove keys/phone, place items through scanner, walk through body scanner. Walk to the side to collect your items and put things back in your pockets. Take the elevator on left down to basement , there's a fed ex and ups drop off box near elevator . Follow the signs to the postal office. I can't speak for the post office itself but rating based on the experience to get there

This is a tough one, but what has to be done has to be done…read more Ratings are as follows: 0 star = Security personnel/Check-in Process 2 stars = eerie location of the post office 3 stars = Customer service at post office 3 stars = Convenient location (near work) The security guys at this place are impatient a$$holes. I was appalled at their lack of everything: Communication skills, manners, common courtesy, common sense... I mean, I didn't expect much, but I really wasn't prepared for what I experienced. When you get there, they follow the same protocol as any airport TSA minus the boarding pass: (1) Show your ID (2) Empty your pockets and belongings onto a tray (3) Take off your shoes (4) Go through metal detectors Simple enough, but sadly there are no signs, they don't tell you anything and then they get upset when you look confused or dare I say it, ask a question. Mind you, all sorts of people come to this building so obviously, not everyone will get the hint the first time around. Luckily, for me I'm used to airports and since I saw others before me do what you're supposed to do, I figured it out. But here's what this prick asked me anyway as he took my ID: Prick: "Have you been here before?" Me: "No." Prick: "So do you know how things work?" Me (thinking, um...first time here jerk so sarcastically, I say): "Never been here, but I'm sure I got it." I was behind this poor older, Asian woman who seemed to understand English but obviously didn't speak it (or chose not to speak it). She was just doing the best she could and accidentally took in a baby nail clipper and got in trouble for it. Omg, what could she possibly do with a baby nail clipper?!!!! Then, while telling her to exit the building, this OTHER prick looked at me and assumed since I'm Asian, I must be with her. REALLY?! Not all Asians are related, jacka$$. My only regret? I should have stood up to their racist comments! After I made it through that Hell, I was told to take the elevator (that looks like a service elevator) all the way down to the basement. Then, you have to walk through a blue hallway where there's absolutely no signal or wifi and since it isn't busy, you find yourself walking by yourself. Once you get there, only one woman works the station. Although she handled things well, the system took almost half an hour to reboot! She's an honest woman so she didn't sugarcoat the truth, but at the same time I think she didn't have to be so forward. Fortunately for me, she reminded me of my crazy aunt so the exchange was quick and pleasant between us. Overall, if you could get past the punks at the front, you could pretty much handle anything else that comes your way. And if you want quick processing time (once the system works), she'll get it done.

Not only are their shipping charges outrageous, but the guy who was working today (longish dark…read morehair, glasses, middle age or beyond) was incredibly rude and has no customer service experience. I'd dodge this place if possible.

I just went to buy a box for a UPS return. It was $25 (TWENTY FIVE) dollars out the door. It was a…read more12x12x36 box. I couldn't believe it. $5 of that was for taping and tax. They just lost a customer.

I love this FedEx ship center! I had to send back my wedding ring for repair and the staff at this…read moreFedEx location were so attentive, ensuring I placed my ring in a "box within a box" to ensure the jewelry would receive the ring without issue from shipping. The ring arrived on time without issue. Now I only have to await the estimated timeline (and cost) for repair from the jeweler.

i went to a different fedex location and the amazon QR returns weren't working so i called this…read morelocation and asked if it was working here. a man answered the phone and said yes. i was in there 30 minutes later and a woman said "yeah sorry this hasn't been working since this morning"

I've been with Ahmed and Mail Access for over 15 years, and at this point they truly feel like…read morefamily. I joke with Ahmed that he's the longest relationship I've had in San Francisco. I originally found Mail Access after experiencing mail theft at my apartment, and from day one Ahmed and his team were kind, professional, and incredibly reliable. Over the years I've moved 5 times across San Francisco, but I've never once considered giving up my mailbox there. For more than a decade I've trusted Mail Access with everything from legal documents and bills to Amazon deliveries and international packages. No matter what I brought in, it was always handled efficiently and with care. What really sets this place apart is the level of customer service. Ahmed and the team genuinely care about their customers and community. The shop is welcoming, thoughtfully decorated for holidays, and somehow manages to feel both fast and personal at the same time. In an era where customer service often feels rushed and impersonal, Mail Access consistently delivers both efficiency and genuine human care. I highly recommend Mail Access to anyone looking for a safe, dependable, and community-centered mailbox service in San Francisco.

Always friendly & kind. Never had a bad experience. Highly recommended. Perfect for your shipping…read moreneeds. Thank you!

Incredibly unethical business practices and ridiculous to rip off consumers in this way. I had a…read morepackage delivered here from a merchant free of cost and when I come informed that I have to pay $10 for them to release the package. This is a store policy and apparently an email is sent out. I have nothing and was forced to pay a fee to get my package. The issue here is NOT the fee. It's the disclosure around it or complete lack of that infuriates me as a consumer. I have a feeling this store intentionally does this without notifying the merchant or the consumer. This is a direct violation of SB478 in California. Update - I called another UPS store in town and this fee that this location charges is up to the store franchisee and their own policy. I just want to make sure others are aware of my experience. This store is definitely violating both SB478 and making revenue by deceiving consumers in this way. This isn't a normal practice across UPS stores.

UPS. USPS. FedEx. They're all the same to me. I choose to mail most everything via USPS 'cause "if…read moreit fits, it ships" standardized prioritiy boxes are regularly the best deal AND I prefer to support our public services with hopes they'll stick around for future generations. That being said, UPS does a few things USPS doesn't: - AMZN returns - notaryVan Ness This particular location is on Van Ness one block off Market St near SFUSD, many large apt buildings full of WFH folks, City Hall (who are now required to be IRL), main muni lines. Don't ever walk in and be surprised if there is a line. Pick a store in a less populated area if you're going to complain about a line. Sheesh. I've frequeted many UPS across the city over the years, but this is the closest to my apartment, has *two* self-service AMZN return kiosks, and is definitely my most frequented. Thanks to the two kiosks, I never have to wait at this location to do my returns. Once I had a brain fart and was attempting to return a USPS package to the UPS kiosk... the UPS employee was helpful and kind in correcting my error. Recent visits with many returns have given me a chance to observe employee interactions -- they're always calm, kind, and patient, even when the customer is the exact opposite. I've not paid to ship anything here, and will point you to USPS for top value before exploring private options.

Friendly people. I like it…read more Worth supporting local, privately owned ma and pa shop.

Came here for a fedex drop off. They have great hours and it was a convenient location for me. They…read morealso provide other services like passport photos which I plan to use in the future.

I often use them for package drop offs for FedEx and UPS. But they offer other services too. I used…read morethem last week for a notary service on some legal documents. They made it VERY easy and the price was VERY affordable. They performed the whole thing for me in under 10 minutes for start to finish. I was very grateful for the fast friendly guy who helped me. I'd happily got back for any of their services.

TLDR - consistently awful person and service…read more The man who usually works here speaks softly and has the gentlest "energy" But for the umpteenth time I had the weirdest interaction. I gave him a document to notarize. He asked where the rest was. Omitting details for brevity, but I explained myself. He immediately escalated by asking why I was being difficult. I disagreed with the premise and pointed out that I was literally holding *all* papers out for him to grab. Instead of noticing and focusing on the actual task/service, he was more interested on "winning". I turned around and was bummed we didn't have an audience. Very similar things have happened in the past when I've asked simple questions and he just creates friction and unavoidable conflict. Hate to be an armchair psychologist but this delusional man - operating under the guise of charm - needlessly turns basic interactions (e.g. "just dropping off, where do I put this box?" or "hey can you help me with this label issue?") into degrading, gaslight-ey situations claiming the opposite of the the objective, visible truth while it is happening. Pattern behavior, not a one-off instance. Passable place if you don't need to interact? ‍

I had a completely disastrous experience with two well known food delivery services. At the last…read moreminute I had to try to find somebody who would pick up and deliver a cake to my son for his birthday. Larry at Bottom Line Delivery offered superior communication and service. He was professional, communicated with me throughout the process and confirmed that the cake was delivered. I truly appreciate quality service. I highly recommend this company.

Bottom Line Delivery is super efficient with extremely nice and dependable couriers. My friend had…read moreleft her wedding ring at another friend's house about 2.5 hours away from her house one-way. I suggested we use Bottom Line Delivery. From the moment Larry picked up the phone to the instant Michael ensured her wedding ring was reunited with her hand, Bottom Line kept us informed every step of the way. Larry even suggested alternative delivery times if we wanted to save some funds. Anxiety or money, we opted for less anxiety and a super timely delivery. Pick up and delivery was done at the exact times quoted. With personal phone calls from the courier. Could not ask for better.