Dishonest business owner! I used the Mail Center in Fairfax to mail a small 12 oz. package. The price of $8.80 that I was quoted for the USPS First-Class Package Service seemed high. I asked the female business owner if she charges more for the same service than USPS does. She said they include tracking while USPS does not. Based on this explanation I accepted the charges and shipped the package. At home I checked the USPS website and found out that the USPS First-Class Package Service does include free tracking and in my case should have only cost me $5.15. I was obviously lied to, mislead and overcharged. I also wanted to use them for Amazon return shipping. I had and UPS return code which she said they do not accept and told me I need to go online, log in to Amazon and resubmit the return to the UPS Dropoff. Since I had my laptop with me (with the Amazon account info) and was going to log in and do it right there. They have a big sign for a free internet but when I tried to log in their network was locked. I asked the owner if I can use it, she said they do not do it anymore. Then I asked if there is another way she could help me, she said I can go home and print the label there, turned around and left! What an awful service and deceitful owner. I live in a walking distance from the Mail Center, but I will never use them again! I'll rather drive to the Post office or to real UPS or Fedex facility where they value my business, are honest about what they charge me for and it costs me less! read more

Terrible place. The woman is rude and super unhelpful. The woman working here is a real rude bit&^ and an imbecile. She told me to put 2 packages way away on the wall because they were big. Then a week later I found out that the packages were NEVER picked up because they were pushed too deep into the store because that bit&* pushed them in there. When I asked about it, she was loud and yelled at me that I don't get it and that it was FEDEX's fault because they never came to pick up. Really??? Why would not FEDEX pick up up their packages for a WEEK!!!!?????? We REALLY need a USPS post office in Fairlakes, so we can drive this lousy "service" impostor out of business. This is terrible place to go to. I now am going to request Fedex pickup directly from home, rather than risk it with this terrible drop off location, because you can not count on them. She lied to me and then went back to sit her ugly asian a$$ on her chair, legs up and back to Tinder scrolling on her phone. What an awful place and a terrible service! Never again. Are there negative stars??? I would give 10 negative stars if it was only possible. read more

I run a small business online where we ship dozens of packages daily. Usually, I will bring my business to whichever mailing center is closest to my home out of convenience, and negligible differences in shipping costs regarding the volume at which I was shipping at the time. Since then, both my shipping volume and frequency increased. As a result, I could no longer ignore the said "negligible" difference in shipping costs, thus I began my search for a more frugal means to continue my shipping. After evaluating many other mailing centers nearby Fair Oaks Mall, I've decided to bring my patronage here due to Ms. Kim's (owner) professionalism. She is articulate, straight to the point, and an excellent communicator. I was offered competitive pricing after discussion about the numbers I've seen elsewhere. She has attention to detail, which streamlined getting all necessary paperwork done promptly. After everything has been said and done, I am happy with my transition to this business and would recommend others to check this place out. read more

I went to this center to mail something International, and I had to send it by the Express Mail urgently, and I spent $36 to do it, after 2 days I got it back from ther USPS as there was a Form missing for the Customs, which the person at the front desk forgot to give. When I went back to him to and tolld him that he didinot give me the Customs Form, he initially refused to acknowledge and said that he offered me one and I did not doit, he thought I was an Idiot to refuse the Customs Form knowing fully well that these are going International. After few minutes of conversation, he agreed that he forgot. Everbody makes a mistake but it is nice to acknowledge your mistake and do a nice customer service. Fortunately my package still rerached destination on time, but they need to improve the service and the customer service. read more

I was very rough with this store at beginning by any means, but this lady work here doesn't discouraged with me and my rude attitude. I had shipped many packages to different countries and send back to U.S. but my error some of my packages were delivered to this location (high value packages with cash value) with no correct address or contact information listed on the box. She fined my contact info by contacting some of other UPS Stores in Washington DC in which I had mentioned once that I have mailbox in DC. she then notified me so I could ask forward my box to where I have mailbox service with. Super customer service beyond and above service !! read more

Everyone a new store has come to our neighborhood! The very very scary rude lady who works there is no longer there!!! The business is actually under new ownership! And the fax prices are down, everything is down! They don't make me pay for tape anymore either- still cant believe they did before. But all in all the new people there are so friendly and they did some work inside so they place is much more "inviting" as well. You can tell they care about customer service. I'm so happy they are here because there is nowhere else I can send postal within miles. Try Mail Center out again. You won't regret it!!! read more

If you are using there internet DO NOT save any files on there computer and DO NOT shop online or even filling out any application " Avoid typing any personal information on the computer of this store". I Had noticed the guy who works for the weekends tends to watch what you are doing and will not respect your privacy. When I wanted to lower the screen light so he won't see my information he got very mad and it showed he has no respect towards customers privacy. Be aware and avoid saving any personal files or doing any online shopping at this store. read more

If there were more stars to give I would give them more!!! I just went in there today to turn in a book during my break from work and customer service I received was GREAT!! I love how they work together TEAMWORK as the manager was putting tape on the box the coworker would prepare the sticker that goes on top of the box!! My experience their was 120% satisfied! I was in and out! The manager and the coworkers are so nice and polite!! I will definitely will be returning to the mail center!!! read more

Need a mailbox or need to send mail? Then come to the Mail Center Fairfax Virginia! We offer a wide variety of services to meet all your postal needs. Our professional staff has years of experience in the business and provides secure and reliable service. Whether you need to send a package, get a passport photo, buy stamps, or anything else postal-related, we can help. Visit us today and find out why Mail Center Fairfax Virginia is the top choice for mailing services. read more

I have been dealing with the mail center since the new staff took over. I can say that none of the previous reviews are an accurate reflection of the current situation. The staff has always been courteous and answered all questions. They even took care of a situation for me over the phone. If customer service is a concern, I don't think you will be disappointed at the mail center. read more

I was in the store last week and it's the same lady who is she rude and she's fucking racist All the comments are correct nothing is fake. I contact UPS and they didn't send me any solution for this lady. And the bitch she missed my package intentionally and she let me wait a week for it to be delivered to my house. If anybody need to go to this location I advised you not to go. read more

Fabulous! My wife just told me about this new ownership. We stopped going to MailCenter only because of this ladys dismay but now we are so happy we have somewhere to ship in our community. My wife drops by all the time and she says the people are wonderful. We shipped letters, boxes of moving goods .. its wonderful to have a new mail center here. read more

Very rude employees and they are always late in the morning. And this has happened to me twice they do not even acknowledge that they are late. You go there in the morning taking time off the work and than you get late for the work just because they are late to open the business. Beware. read more

1-9 pound 7x9 inch clock to ship from here (fairfax) to 96786 hawaii $175.66 !!!!!!!!!!!!!!!!!!!!!!!!! i can ship the same thing back to them for $16.00 via USPS FLAT RATE BOX !!!!! i had no control over this RIP OFF but believe me I WILL NEVER USE UPS MAIL CENTERS AGAIN #WHATARIPOFF# read more

As good as it gets is right. These people are so nice. They really re-decorated and cleaned up the store. This place has been around for 20 years. Now it is my one stop shop for all my shipping. My packages were delivered and packed so well- nice and reliable! read more

The most sweet polite lady working here. I had urgent stuff to send for my college Daughter They pack and shipped with such care. Her high value instrument and all other stuff was packed with such care my daughter was so impressed Excellent service!! !!! *** read more

Totally LOVE this place! The lady that works here is really nice and sweet.I wonder why people hate this place because this place is not a place to hate. The lady helped me very quickly so I wouldn't be late for my appointment. Thumb read more

I Love The Lady Big Smile Every time I Enter The Store. When I Call She Is Always Polite. The Store Is Always So Neat And Clean And The Customer Service There Is Beyond Excellent. Never Been To A Bettet Place With Great Care. read more

Fine service with a very helpful young lady. Emphasis on outstanding service to all. Thanks for special help with a difficult package to make a less expensive package and easier to send. read more