This is one of the worst experience I have EVER had with a business!!! The one star is simply because, yes...they came and they cleaned. They wanted my credit card info beforehand and that should have been the first red flag! No, I'm sorry, the first red flag was the one single review they had that was only one star. I blame myself for giving them a chance but they were the only company that could do it short notice and now I see why. Annette (the person who does the scheduling) was the only part of this experience that was somewhat pleasant.
I have texts from her apologizing and saying that what happened was unacceptable. I was told the owner Brice would call me to discuss the issues. Instead, two days later I received a text from him requesting my credit card information. I asked for a phone call first and that is when I became completely disgusted at the behavior of this so called business owner!! He said, "I was told you are upset because there was a little dust". There were areas of my house that they did not touch because as he said, they don't move things. When I say things I mean a few stuffed animals on my daughters dresser. Really??? No vacuuming the sofa or under the cushions? "We just don't do that", he said. Oh and my sturdy bathroom mirror...mounted on the wall, was literally hanging off. They dropped artwork and didn't bother to pick it up and left numerous things out of place. This man would simply not hear me out. Instead he wanted to charge me $150 for my top two floors. Lower level not even included. I was quoted 2 hours and they say they worked for 2.5. No way that was the case. 2 hours would have been more than enough time to clean two small floors, especially with the things that they actually didn't even do. I said send me your address and I will send a check for the original agreed upon amount of $110 which included a $10 first customer discount which he then tried to take back. He said "because I am a nice guy I will honor that". Well, thanks Brice!! He is lucky I am even sending that. Oh and when I said Send me an address so that I can send a check, he got very frustrated and said "how am I supposed to do that"?? Ummm, Text me your address Einstein!! Bottom line, he wanted my credit card information so that he could charge what he wanted. Again, I should have known from the beginning. Good luck with your business Brice while treating customers like dirt...pun intended! read more