We have used preferred now 3 times. The last time was an emergency after my windshield had been…read moresmashed by a large rock. I work out of town and would have had to miss a day if I could not find a windshield replacement. I called them at 2pm and they were able to pull off a miracle, replacing it by 5pm. Exceptional customer service!

John is the man put my glass in my car in 30 minutes flat, this company is super professional,…read morequick , and took care of it while I was at work. I giive them 5 stars Rich, So CA These PHX freeways you gotta be careful!

Called, the owner immediately got my insurance company on a 3 way call, she booked my windshield…read morereplacement, I got $100 cash and a very nice young man (Tony) came and installed my new windshield! I'm just wondering why I got an email from "Safelite Auto Glass" asking me for a review?? Wierd!!

Great folks. Quick work. Happy with the result. I would do hire them again for my windshield issues.read more

I put out a request for windshield replacement and within 30 minutes Ms. Lennie responded. She is…read morethe most friendliest and helpful person that you will ever meet. She worked with me to get me scheduled according to my work schedule and was able to get me a great cash back deal. I highly recommend these guys!

Best auto glass repair shop I've had to deal with. i'm always getting a crack in my windshield and…read morealways trying to find somebody to change it out quickly. I sent them an email. They contacted me an hour later. Replaced my windshield and calibrated it a couple hours after that. from beginning to finish was approximately five hours. The guys were extremely polite and friendly. Would definitely recommend them and will be returning Customer

Quality 1st Glass is hands down the way to go! James (and young James) were so communicative and…read moreresponded so quickly to my initial quote request on a Sunday! They were able to be out the following Tuesday and did such an amazing job! They were extremely efficient and very reasonably priced! 12/10 recommend!

While traveling and mobility impaired, a side window on my vehicle cracked, likely due to a rock…read more When I called this company, I spoke with a lovely lady. She was considerate, professional, efficient, honest, and made her best effort to accommodate my schedule. The guys communicated in advance, showed up on time, clearly explained product differences, and answered all of my questions. They were efficient, professional, friendly, and squeezed me in on a Friday afternoon. I couldn't be happier. I highly recommend this company. Hopefully I don't need their services again, but if I did I would gladly call them again.

So easy to work with. They worked with my insurance. They came to me at my work location. The tech…read morecalled me and asked me to come let them in my car. I had a full meeting schedule so I told them to let me know when they were done. The technician finished and let me know the car was locked. When I came out to go home, not only was it a better windshield than I had before but they took my parking permit and oil change notification from the old one and put it on the new one. I was expecting to have to do that on my own. The tags they could not replace (clean freak), they left in my car in case I needed it. These things sound small but it was stuff I never thought of. Truly awesome company!!!!

Their Customer Service is phenomenal, easy to make an appointment, they handle all the insurance…read morework and their Technicians are on time, great at communicating with the client and do excellent work, they also calibrate the heads up display feature in your car once the windshield is replaced. The car was spotless, you would never know someone had done repair work. Jose L was our Technician, what a marvelous man, very courageous, considerate and extremely professional. Job well done Jose!

WOMEN BEWARE! I spoke to Corey on the phone and he was very…read morepleasant and helpful. We got on a conference call with my insurance company and worked out the details for my windshield to be replaced and completely covered by my insurance company. Corey called me back to get the correct VIN number, because he didn't have it right the first time, so that he could order the correct parts. I was to drop my car off at the designated location, a tint shop that they use often and that I also use. As I arrived to pick up my vehicle, the tint business owner looked over the receipt and the work done by Dave's Metro, and he seemed irritated and disappointed. He showed me the bill and said that this was my copy. He pointed out that there was a front window camera charge on there for around $300. He asked if I had that and I said no, that I've never had a front window camera. He called the windshield company and got that taken off immediately. He also noticed they did not charge insurance for a tint visor, the work that he did. He was able to get that changed on the bill as well. When I got home, my husband noticed that the molding kits were not the right size and that they were flaring off the sides of my windshield and not fitting correctly with the rest of my vehicle's molding. He warned me not to go to the car wash because we weren't sure if the windshield was even waterproof with this shoddy work. I also started hearing a rattling sound every time I accelerated past 50 mph coming from the top of the windshield from inside the car while I was driving. I surmise this is from the ill-fitting molding flapping, shaking and vibrating in the wind. An original Ford part or OEM (original equipment manufacturer) part is priced at around $105 for that exact brand new molding kit for my vehicle. DAVE'S METRO AUTOGLASS charged $481 for this exact same part, and this is not including labor. They also charged 3.5 hours to do this job which is extremely excessive. This type of job usually takes between 30 minutes to 90 minutes to complete. Appointment 2 My husband spoke to Missy on the phone a few times regarding the inaccurate bill charging extra for parts I didn't have, like a front facing camera on my windshield that added $300 to the bill, and she asked, "Why do you care? We are submitting it to the insurance company. You are not paying". He said, "Shouldn't the job be done correctly? My wife's car has the wrong parts on it and you charged her for a brand new, correctly sized molding kit for the vehicle in question". Missy also said that it was up to the insurance company to set pricing for labor hours. My husband talked to our insurance agent and he said no, this is completely false. My husband called today and spoke to Jessica, who said we could set up an appointment for them to fix their repair job mistakes. We set up an appointment for today, Wednesday, September 3, from a window of noon to 3 PM. I waited down at my husband's work, which was the place of meeting, from 11:30 a.m. until 3 p.m. and no one showed up so I drove my husband's car back home. He waited there. He then got a text at 4:21 p.m. that their ETA was 15 minutes away so they arrived at 4:35 p.m. He was able to repair one side of the car's molding kit, but did not bring enough parts to repair the other side. The technician said that they had given him two driver's side molding kits instead of one driver side and one passenger side molding kit. We now have to bring the car back on Friday from 8:00 a.m. to 3:00 p.m. to get the other side repaired. The technician said that he would take care of the appointment and equipment. Appointment No. 3 My husband drove my car to his work today and the technician arrived at 9:30 AM to do the repairs. My car is finally finished and the work that was supposed to be done correctly on August 13 has finally been completed. It has taken us a lot of time and labor to get what we paid for in the beginning, a basic installation of a windshield and a molding kit. The moldings don't look as good as they did before I brought my car into Dave's, but they do look better than the first mis-sized moldings that they put on. There is no more shaking and rattling coming from the upper windshield area now when I drive either. In the past, I have had my windshield repaired in the parking lot of my employment while I worked by Safelite auto repair. I've never had an experience as horrific as this. The windshield was put in perfectly with correct parts within an hour time. It is not worth it to go to dave's Metro auto glass. You will pay for it with lost hours and lost dollars in the end. Save yourself the stress and running around required to just get what you overpaid for in the first place.

Damn Dave, you're legit my new favorite glass shop, not that I had a "favorite" glass shop before,…read morebut when it comes to chip repair, you're my new go to. With $30 (cash price) $40 (credit card) chip repair option, your service is a breath of fresh air between deciding to try to self repair with a kit that probably won't work amazingly well since I'm not a pro at glass repair and calling in a big national company and getting charged extra to help pay for their marketing campaigns. Caveat with Dave's chip repair, they're not mobile and they're available only Monday to Friday from 8 - 330 for walk in repairs, first come first served. My wait time was about 30 minutes today, so not a big annoyance for an auto repair. 5 stars for the reliable and reasonable cost repair, 4 stars for limited repair availability. They're available for mobile service on a full window replacement. I'll more than likely check back if ever I need one of those. Super glad I found Dave, hoping to never need him again. Unlikely because, well, we all live in the desert and you're just about guaranteed a window chip at one point or another down the line.

Ruben has been extremely helpful during the quoting process and coming out next day with a new…read morewindshield for me. The service has been impeccable and the price is right especially if you have a high insurance deductible. I've attached a photo of when it was being worked on and then the final. 10/10 would recommend One stop auto glass !

Jason was great. Setting an appointment was easy. Arrived…read moreand replaced the windshield in quick time. If my windshield cracks again I will definitely be going with USA Replacement Auto Glass!

Jason was really awesome! Nice and professional, legit above the competition! He even repaired a…read morewindow free of charge and wouldn't take a tip! That speaks huge in terms of character and in business so we'll definitely be coming back for future business. One hundred stars