Excellent customer service, very personal and professional. Seems like a family-run company,…read morereasonable prices, including delivery charges. I needed a cover for my spa. They explained all the options, showed me samples, and the prices. There was no pressure, and they even told me to double check my dimensions and get back to them. It arrived on time, was delivered to my house for a resaonable charge, and I have no complaints.

Izzy and his crew have always been there to support my pool service needs: honest, fair prices and…read moredependable! It's great to have someone to consult at a moments notice! You can't go wrong with Ambar

I just wanted to say customer service at this store is unparalleled. Manager John and Mgr…read moreassistant Andrea have been nothing but helpful and so knowledgeable. I just built a pool 3 months ago and knew nothing about how to maintain. John and Andrea always steer me the correct way when my levels get out of wack. I am one very happy individual. People like these make Leslie's the best pool store in town. Thank u John

It's happened about three times now that the hours are wrong on google (like today, closed at 5,…read moreNot six like it said online). Not only that but we arrived three minutes before FIVE and they refused to open the door. They do this at closing regularly- close up before it's actually time to. Didn't get to go in so, no good service. Gave it two stars for the times I have gone in and have been helped. They get the job done for the most part. They usually have the chemicals I need.

Marcos contacted me within 5 minutes of my post to yelp. I did hire him and he came to discuss the…read morepump replacement and gave me a couple of options to choose from. 5 days later the pump arrived and was installed to my satisfaction. Marcos asked me to contact him ifi had any issues and he would happily come by and fix. Thanks for you professional work on my project!!

Installed our self-provided new Pentair FNS Plus DE 60sqft Complete Grid Filter. Technician got to…read morework right away removing our old filter grid and installing the new one. He worked quickly and efficiently. Swimming pool looks great. Also, he provided the DE to recharge the new installed filter grids! Reasonably priced. Will definitely use this company again.

After seeing a swim spa years ago at the Del Mar fairgrounds, I've always wanted one…read more Fast forward to 2021, during a pandemic, and we finally made our move. I did some research ahead of time, but after chatting with Brian at SDHS, I knew I found an honest dealer that I felt very comfortable moving forward with. Transparency from the beginning coupled with excellent customer service was our experience. We were walked through every aspect, given options, and ultimately went with the floor model. NO REGRETS! From the excellent delivery coordination with the store's team and Bob's Crane, to the follow up after we were up and running, the process was smooth. I use it most days, love every minute of it, was never misled and if we ever move, I WILL go through SDHS again. It's a pool, a treadmill, hot tub, happy place. If you're on the fence, go for it! You won't be disappointed!

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I looked at Dream Pools and a couple of other bigger pool companies in town. The prices were pretty…read morecomparable for what we were after (a relatively standard pool with a hot tub - nothing massively fancy), and Dream Pools was a hair more expensive - maybe $1,000 or so. However, the other company's main pitch was "we're the biggest pool company in town so that's why you should choose us - how do you know if the other guys will still be in business in 10 years?" First, Walmart is the biggest retailer, but that doesn't mean that it's the best. Second, Toys R Us could have said the same thing 10 years ago, and look where they are now. Third, I don't recall that the other guys offered a 10 year warranty anyway, so what does it matter. Dream Pools, on the other hand gave me a feeling that they'd offer a more personal service, which when you are spending a lot of money on a major project offers quite a bit of peace of mind. In addition, they committed to it being finished in six weeks, which when you have three kids on summer vacation and you don't start until early June, is a big benefit. Throughout the process, Carlos and Sylvia (the company owners) came out 2-3 times each week to check in on things. He offered helpful suggestions, and also worked with us on things that we wanted. His crew was polite, efficient and tidy. Because we wanted to do a few other things as well (new fence, paving around the pool, new sod), I simply went through Carlos to get these done. Any savings that I could have made by finding my own contractors (and these guys were still surprisingly affordable) was offset by not having to deal with them individually to schedule things - Carlos did all that for us. The work was of the highest craftsmanship and quality. The team broke ground on June 7 and I was in the pool on July 17. The pool and the entire garden looks beyond what I could have hoped for. I can't recommend Dream Pools highly enough.

I cannot say enough how impressed and grateful we are for having the opportunity of working with…read moreDream Pools and Landscapes. We gravitated towards Carlos and Sylvia, most in part due to their warm and kind demeanor. Immediately, I was quick to notice their eagerness to listen; to our ideas, concerns, hesitancies, and in turn were clear and concise in answering everything with confidence and honesty. From our first meeting, we knew we could trust that we were in good and experienced hands. Dreams Pools and Landscapes were cooperative and transparent throughout our pool building process. They were able to take our ideas and present a number of potential models which hovered around our budget. They were so proactive in making sure the project was on schedule and on budget, making regular visits and being extremely accessible if we had any questions or concerns. They were easy to work with, from making sure our pool gained HOA approval, to presenting different add-ons, to working with our landscaper to make sure our backyard projects were symbiotic to one another, it was an immense pleasure which I wish upon any potential pool buyer. They worked hard making sure we didn't have any burdens along the way. Carlos and Sylvia's team were amazing and though the process has since reached completion, we still have a line of communication with should we have any questions. The process, start to finish, couldn't have been any more easier. I would rehire them in a heartbeat. Do yourself a favor and contact them when planning your future dream pool.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

I did a service request for a pool. Steve flame out and went over evening with my and we elected to…read morestart the pool process. It was smooth quick and easy. Went way faster than I thought and we are very happy with the results. Top notch and again a great value. Concept to reality was quite impressive to see.

The whole team at SD Pools is amazing! Enrique, Chad, and Josh have been SO great to work with. We…read moredid a big backyard remodel and were initially trying to decide if we wanted to go with a landscaping company that would subcontract the pool just to keep it under one roof. I am so incredibly glad we didn't do that and chose to go with SD Pools instead. We initially met with Josh, who walked us through everything (timeline, cost, the process, etc). Once the build started, we worked with our project manager, Enrique, who went above and beyond to make sure things happened in a timely fashion and that we would be happy with the final project. Chad has been handling our maintenance for the last month and has been absolutely fantastic. And they were always a text or call away to answer any silly questions throughout. You can truly tell that this team takes pride in their work. They are communicative, easy to work with, above and beyond helpful, and the pool itself is absolutely gorgeous. Everything turned out exactly how we wanted. Got my baja shelf and we're ready to summer lol. I can't say enough good things!

We had such a great experience and are obsessed with our new pool and spa. It turned out even…read morebetter than we expected super clean, modern, and fits our yard perfectly. The raised spa is one of our favorite features and gives it that resort vibe. Corey was awesome to work with, very responsive, easygoing, and kept everything on track. The biggest surprise was how fast it all came together... they finished the entire pool and spa in less than 3 months, which is pretty amazing. Overall, just a smooth process and a really beautiful result. We're out here all the time now. Highly recommend Corey and his team!

After receiving 4 bids for pool & spa resurfacing & renovations, we chose Capstone. A neighbor had…read moreused Capstone & they were very happy with their finished product, which helped us make our decision. We resurfaced, re-tiled, reset the coping, split the drains, changed out the lights in both the pool & spa, & shallowed the deep end from 9ft to 5 1/2 ft, & created a longer bench in the deeper end of the pool. For the resurfacing we used Tropics Blue Mini Pebble, recommended by Shelby, our amazing Project Coordinator, & we love it! It actually looks a little different throughout the day depending on the amount of sunlight. The entire Capstone team is impressive! They make you feel like you are their only client. Travis came out to give us our estimate & was great at suggestions to help us reach our vision & stay within budget. Aubrey & Shelby were incredible at communication regarding scheduling, responding to the many questions we had about the details, & when any issues arose, communicating to the team. Cameron always made time to stop by for finishing touches & made sure we were happy. Unfortunately, I don't remember everyone's name who worked on our pool/spa, but all were punctual, professional, friendly, respectful, & worked very hard! We highly recommend Capstone for your pool & spa resurfacing & renovations!

Had them resurface and remodel our pool during Covid. Issues are similar to other complaints I have…read moreread on here. 1 - Surface is inconsistent and rough. 2 - No guidance on what to do when the pool was finished. Created additional issues with the finish that aren't reasonably fixable. 3 - They poked fun at the existing spa control location, half under water. Said they would resolve that so it would be above water, then apparently forgot and installed it in the same spot. It shorts, blows the breaker, so is unusable. They said they would come out and fix it each time it has an issue and did so once. Now they don't respond. 4 - Spa light doesn't work, not sealed properly. About $25k for a pretty second rate job. I guess it was during Covid and these pool companies were swamped, but they don't even bother responding to requests to fix the spa controls and have nothing to say about the finish issues. It's bad enough work that whenever we sell the house, it will certainly count against the value of the home.

Gammon gave me the best price for the same high quality product that other companies offered. I was…read morevery impressed with the quality and value. The crew was very professional and efficient. Definitely worth a call.

Excellent service! Had a pool resurfacing and they knocked it out quick! New PebbleTech looks…read moreamazing!Love the result! Donnie was available from start to finish. Would definitely recommend!

We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!