It's happened about three times now that the hours are wrong on google (like today, closed at 5, Not six like it said online). Not only that but we arrived three minutes before FIVE and they refused to open the door. They do this at closing regularly- close up before it's actually time to. Didn't get to go in so, no good service. Gave it two stars for the times I have gone in and have been helped. They get the job done for the most part. They usually have the chemicals I need. read more

Ordered a pool cover and chose to pick up in store. Leslie's emailed me a few days later and cancelled order with no reason. I went to the store, the discourteous attendant said they don't have the size I ordered even though it's in their inventory. I asked if they can get it from another store. With attitude, she called two stores, the second one had it in stock. She said she will call me once transfer is set. I got a call an hour later; voicemail said she ordered it and will call in about a week. After 10 days, I called the store attendant said he would look into it and call me back. He called back and I was told no order was placed. I was told they could order it and it would take a week but suggested I get it online. I asked for the manager to call me. While waiting, I ordered it online with one day delivery with no shipping fees. Manger called and said she is having someone drive it over from another store. I'm sorry, but that is the first response I should have received when the store realized their employee didn't do their job. Terrible customer service. I will not be returning, which is a bummer because I always prefer brick and mortar over internet shopping and I like supporting a local store. read more

Hours said closing is at 7pm. I got to leslie's and they closed up shop at 6pm. Don't be fooled. I wasted my time driving here when they are advertising false hours of operation. read more

Pool servicing is beyond horrible. Have had multiple attempts. Service has never showed up. They give you a 4 hour window but never make it. I cant sit and wait all day for them to show up. They provide a live tracking app, but the tech is always sitting somewhere where there isnt even a pool on the map. Support a local business that cares about taking care of customers. read more

Leslie's Pool Supplies - One update that showed their location, eta: 1127, this was at 11:43 - Hot Tub & Pool Near Me - Chula Vista, California

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Had a great experience at this Leslie's. Joe the manager was extremely helpful and knowledgeable. After waiting a loooong time to have my pool ready it was nice to streamline all this chemical stuff with his help. read more

4:50pm, September 23, 2024. Called for some information on a cartridge filter system clamp and to order that item. Lady answered the phone then said that there were too many customers in the store and I would have to wait. No one ever came back to the phone, after an exceptionally long wait. I hung up. Sadly, this store is never properly staffed. read more

First timer at a pool store so I was a little bit intimidated. Right when I walked in I was greeted by a very friendly employee. Immediately asked me if I needed help. Been doing my research since I got a spa, but I missed a few things along the way. The employee knew exactly what I needed for my problem. Luckily, I already knew what was needed, but that reassured me that they weren't trying to upsell me anything. They have a wide range of pool, spa items even cool toys like blow ups and pool noodles. They also offer free water readings and they have a rewards program! read more

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Been a loyal customer for 19 years. Bought new pool sweep which didn't work. Brought it back TWENTY FIVE DAYS after purchase - with receipt. They wouldn't allow me to return or EVEN exchange because I didn't have ALL of original packaging. Save yourself the hassle and buy online through different company. The only reason we buy at brick and mortar businesses is for customer service. read more

Leslie's Pool Supplies - Green pool courtesy of Leslies defective equipment - Hot Tub & Pool Near Me - Chula Vista, California

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my dad (Ethean Lewis) works at this store. all the employs are nice and I love it!!!!!!

If you want crummy service and crummier attitudes from the workers, come to Leslie's Pools. This place is the best at putting you on hold for over 20mins. Then leaving the phone off the hook. Save your time and money and go literally anywhere else. You're welcome. read more

I believe we came when the not so friendly employees were working because the customer service was subpar. I agree with another reviewer that at least these 2 specific employees today do not know how l or simply don't care to multitask and truly help. I went in with my 3 kiddos after calling and being told they do water testing there. I had the 2 youngest contained in a stroller and it quickly became evident that these employees were not fans of kids or maybe just people with kids. I had literally just walked in and the woman at the register seemed instantly annoyed that I was in there to. I brushed it off and continued to ask for my pool water to be tested. She immediately said that it was done at the other counter with a hint of annoyance and went back to her conversation. As if I worked there and should somehow know this counter was only for purchases. After all the employees were both just standing at the counter I approached chit chatting while 2 Other customers were in the store. Anyway when I went to the register my son dropped his train and briefly got upset. Almost immediately the guy got annoyed and told me their water testing system was down. Yet somehow didn't bother to tell me as soon as I asked at the first counter before I wiggled and navigated with my stroller through the compact spaces (not the issue at hand but the runaround could have been avoided). Naturally I was irritated because they were being so rude without blatantly being rude so I told him that I literally just called to ask about the testing before heading over. His reply was a blatant eye roll followed by "it must've just happened." No apology for the inconvenience or explanation that this sometimes happens or even trying to reboot the system. He just stood there. I said ok and started to grab my water to leave and he said "you can fill out the paper so your information is in the system for when you return." I told him I wasn't coming back and signaled to my 3 kiddos, that is exactly why I called ahead." Anyway the 2 stars are because he did Offer to keep my water and test it then call me later. I of course declined because that would again require me to return with my kids and we were clearly not welcomed there because of their presence to begin with. So I would rather spend my money where my business is welcomed, even if it cost more. If management reads this, I know it's tough to find people who want to work post pandemic, but there definitely has to be better out there than these 2. I'm not saying people have to like you or kids even, but at least fake it till you make it or Just do your job. If you can't then don't work a customer service job. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Chula Vista, California

I just wanted to say customer service at this store is unparalleled. Manager John and Mgr assistant Andrea have been nothing but helpful and so knowledgeable. I just built a pool 3 months ago and knew nothing about how to maintain. John and Andrea always steer me the correct way when my levels get out of wack. I am one very happy individual. People like these make Leslie's the best pool store in town. Thank u John read more

Great customer service from each employee their at Leslie's pool supply. That's my new go to store for everything I need regarding my pool or spa. read more

I don't know why anyone would give this business anything lower than a 5 star rating. It's a store of odd products that not many ppl are looking to buy, yet they are able to stay open for us few that do. They saved my hot tub. I tried doing it myself bcuz I only have a hot tub and live as south as I could in SD so no pool maintenance company wanted to help me out. I spend a few hundred dollars on amazon and still could not make the hot tub safe for use. It spoiled on me. I finally realized I had previously seen this odd store once and gave them a try. John, best customer service I've ever had, gave me a step by step solution on paper and patiently explained each step to me. I bought all the required products which came out to less than $200 but my hot tub is now good to go now after calling John a few times for clarification read more

Ive been coming to this store for almost 5 years. I wanted to give a shout out to John, one of the techs/salespersons, who has always given me excellent advice and guidance. He knows more than some of the pool services I've used! Thanks so much John! read more

I bought a solar cover for my swimming pool but I had problems with it. I went back and brought it up to the manager, in which he was able to replace since it was under warranty. He was very nice about it which made the whole process smooth and easy. The new one is 10x better. The staff at Leslies are very knowledgeable and helpful. Adriana and the manager John are great. I would recommend Leslie's to everybody, anytime. read more

Andrea was really nice and helpful to us. She basically gave us a class about pool maintenance 101! She didn't mind us asking a lot of questions, was very polite, and knowledgeable about pool maintenance, chemicals, accessories, and etc. Andrea in Leslie's south bay store. Thank you Andrea for everything:) read more

Mark the manager is extremely knowledgeable and helpful with anything related to pools. They do free water testing and will service your equipment right in the store FOR FREE you just pay for the parts not labor! Love the customer service. Highly recommended. read more

First time coming into this location and I will definitely be back. Clean store, fully stocked and knowledgeable staff. I learned something new about the chemicals I was using in my pool thanks to Louie. I'll definitely be back. read more

It's been one year since I've moved into my house and I was determined to learn how to maintain my own pool without having to call a pool guy. I have been successful in doing so and I owe a lot of it to Leslie's Pool staff. I have purchased all my pool maintenance items from Leslie. They have it all. From chlorine, shock, clarifier, muriatic acid, nets, gaskets, poles, solar covers, solar reels, toys and D.E., I've purchased all of it from Leslie's. The best part, they're right down the street from my house. They have a rewards program so if you spend a certain amount, you get a $5 reward towards a future purchase. They also test your pool water however often you want. I try to bring my water in for tests 2-3 times a month. See Mark, he's been great in advising how to keep my pool clean and chemically balanced. read more

I'm a regular at Leslie's and always super pleased with the customer service at the Chula Vista location, I went in friday and seen some new faces so I asked for Andrea and they told me Andrea is the new General manager WOOOW I WAS SO PLEASED to hear this. She most definitely deserves it . her customer service is on point, she's super friendly and not to mention she has the most amazing smile. Way to go Leslie's for moving her on up! I'm sure she will be in cooperate soon, great asset to your company. read more

Raced there today and arrived at 6:57pm. Not soon enough though. Kid already had his drawer counted out and was locked up. Terrible service. If your shop says your open til 7pm then you should stay open till 7pm. He came to the door and still told me it was past 7 when my phone says 6:58 pm on it! read more

Always helpful employees. The youngsters there are very knowledgeable about their water testing and products. Great service!

Excellent service. I was helped by a guy name Adrian. He was very helpful and knowledgeable. I'll be back, thanks for great service read more

I purchased a large 35lb of Leslie's 3" chlorine tablets that are not chlorinating my pool. The previous different brand was terrific. After speaking with John this AM he stated there is something wrong with the pool water. Every test checks out good. Ph level is good. He refused to assist only to say hire someone to check the pool. I can only say that he was awful!!!! Don't recommend his assistance because it will be your fault. read more

I was surprised by how rude Dillon was. Thank God Andrea was there to assist me. She went above and beyond to answer my questions. She was very informative and had great customer service. Fire Dillion and give Andrea a raise!! read more

Thanks to John and the rest of the knowledgeable employees of MY favorite place to purchase pool supplies(and service!)Thank-you for keeping my pool AS GOOD AS IT GETS :) :) Sincerely:Michael C(Happy Cat!) read more

Andrea and the older man are really helpful, andrea knows her stuff, the young lady helped me with a severe algae problem. Love walking into that store because she is always so smiley and ready to help. read more

This was just a place we were going to pick up things for our Hot Tub however when we got in there we found so much more. My boys who are 10 and 11 were shopping like they enjoyed it which they hate by the way. So to see them shopping in excitement over their pool accessories was a great surprise. Also the prices were less than I would have paid anywhere else for the things that they got including fog resistant goggles. The customer service was great too. read more

Very helpful and always have an answer for questions. They're not quick to try to sell u stuff like some places. Stuff is might be a little pricy but u get what u pay for.. This business is a great option for supplies for pool and spa owners.. read more

Mark has been gone about a month now. No replacements, temporary managers, closing early, don't answer the phone, I've had a pool vacuum there for three days now,and it is still hostage, go somewhere else! read more

I want to give credit where it's due and ANDREA @ Leslies In Chula Vista Is a very great asset to the store. I've been in that store more than a dozen of times and hands down I have NEVER seen someone with such great customer service and professionalism as she had this past Tuesday night! I walked in the store and there were customers in line and walking the store, She very courteously helped everyone out in a timely matter without breaking a sweat! GREAT CUSTOMER SERVICE!! I will continue to get my pool supplies from her. She makes everyone feel welcomed as soon as we walk through the doors! read more

I've been coming here since 1995. I went into the store and John made a service appointment for me with Leslie's service department on July 15. On July 22, the repairman determined that the seal was leaking and I'd need a new impeller. He'd order the parts. Repairman came out on July 31 to do the repairs. Unfortunately, he fried the Hayward motor. I appreciated his honesty. A new Hayward motor would be ordered. Motor finally came in August 30 and was told service would contact me. After waiting a day or 2 to hear from service, I called and set up a repair date for Sept 11 as the earliest available date was Sept. 10 & I had other plans for that day. Repairman came Sept 10 ( wrong day) without a call ahead of coming ( I was told they would call 1/2 hour before arriving). Fortunately wife was home. I emailed Leslie's service and expressed my displeasure with having no pool for 2 hot summer months and asked why it took so long to get a Hayward motor. I got no response. Can't wait 2 months for repairs especially in the summer. read more

Nice people, but I wish they would get their act together. It takes so long to get an evaluation (on multiple occasions), then repair takes even longer. Too many things gone wrong and cover-up when wrong item was ordered. Mgmt needs to keep it professional and not have a scheduling dispute with employee in front of the customers. read more

Left a pump with them on Saturday. They were to estimate a repair or replace that day but haven't called back as of Thursday. I called, no answer, no machine. Went there at 9:30 as hours are from 9:00. No one there. Waited until 10:00. Called the corporate office who would call the district manager and call me back. No return call. My pump is hostage in a closed shop. These people have more than 3 strikes against them. read more

Tried calling this store, multiple times, between 9:10am and 9:20am, today (June 8, 2017). Phone rang a few times then went to a fax machine. Called again at 9:45am and young man told me that they don't carry any inground swimming pool light assemblies. Strange, since the El Cajon store has some in stock, but I was hoping to reduce my drive distance. Appears that this store is poorly managed and poorly operated. read more

Nice store with friendly employees, have been coming here for many years. The employees do not multitask. If there are any other customers in the store ahead of you, just walk out and come back later, you'll be waiting 30 plus minutes just to get rung up. I've been here 20 mins so far just to pick up a water sample. read more