After seeing a swim spa years ago at the Del Mar fairgrounds, I've always wanted one…read more Fast forward to 2021, during a pandemic, and we finally made our move. I did some research ahead of time, but after chatting with Brian at SDHS, I knew I found an honest dealer that I felt very comfortable moving forward with. Transparency from the beginning coupled with excellent customer service was our experience. We were walked through every aspect, given options, and ultimately went with the floor model. NO REGRETS! From the excellent delivery coordination with the store's team and Bob's Crane, to the follow up after we were up and running, the process was smooth. I use it most days, love every minute of it, was never misled and if we ever move, I WILL go through SDHS again. It's a pool, a treadmill, hot tub, happy place. If you're on the fence, go for it! You won't be disappointed!

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

After shopping around all day (and doing a ton of research along the way) for a new Spa, our last…read morestop was Bull Grills & Spas in Temecula. We were met with Rigo who walked us around and showed us all they had to offer. They had much better built spa's at around the same prices of all the other guys. So after some talking, we picked one out and signed some papers. Delivery day!!! Two weeks later Roger (and team) showed up with our new spa! Roger and the guys were very professional, unloaded our new spa and put it right where we wanted it. They cleaned up all the trash and ran us through what chemicals to add to the spa once we fill it up, after the electric it connected. (hired an electrician) We called that next week to schedule our FREE orientation. 4 days later.... Orientation day!!! Nash was awesome! He walked us through all the spa controls, what chemicals we needed, when to add them how to test the water....general maintenance and care! He answered all my questions and made sure I understood everything before he left. So far so good! I haven't had any issue with the team we worked with and would recommend when you go in to ask for Rigo & Thanks again to Roger (and his team) and Nash for all your help!

They do a great job on the upsell making promises. But once the sale is made, we had a very…read moredifficult time getting schedules and return calls. I had to call numerous times to get a response, even though they stated they would call back with the information. Delivery took a long time to recieve the item and it was pretty much dropped off and the delivery people just walked away. The time getting a response and the delivery did not live up to promises and expectations.

We bought our new spa at The San Diego County Fair…read more Excellent experience with sales person, Carol and then Kelly Popp the sales manager went above and beyond to close the deal when I went back the next day to buy the Spa. Carol was extremely friendly and down to earth. Kelly was a fantastic sales manager and showed me everything about the spa which I was buying the second day. Kelly was totally outstanding in every way and spent lots of time with me. He's one of the nicest person's that I ever met in San Diego. We are loving our new spa and will recommend Champagne Spas to all of our neighbors.

Well, we waited for the Del Mar Fair to shop for a new hot tub/spa.. Boy are we glad we did…read more. Talked to almost all the vendors, and went BACK to Champagne Spas. Kelly was OUTSTANDING. We didnt really know what to expect. He explained everything, and settled on the "Fair Special". That was 5 days ago, it is home, filled and coming up to temp right now.. Could not have had a better experience. Thank you so much!! HIGHLY RECOMMENDED!!

I can't recommend Discount Pool Supply enough! After my regular pool guy lost the rubber gasket and…read moretried to "fix" the leak with caulk, I was bracing for a costly pump replacement--another company quoted me thousands of dollars to swap out the entire unit. Instead, I called Discount Pool Supply based on their Yelp reviews and sent my wife in during my workday. Not only did the front‑counter expert source the exact gasket I needed on the spot, he also took the time to clean away the messy caulking left by the first pool guy. The service was fast, friendly, and affordable--exactly what I needed. I just have never experienced this level of customer service for anything - now I'm a die-hard fan of Discount Pool Supply ( who would have guessed?) They are legit!

Steve is always very helpful and the store usually has whatever I need in stock, which is amazing,…read moreseeing as how it's not a huge shop. Chris is quite helpful too. I miss the kitty. He was the most helpful of all.

Excellent. Christian guided me into a used Jacuzzi and around budget. I had inquired about a new…read morebut way inferior spa. Preparation was fantastic. Communication top notch. Kevin the installer was a gent and Nick from their partner at Volt Electric was timely, thorough and great demeanor Highly recommend

The Aqua Paradise location in Point Loma has quite possibly one of the least personable, unhelpful…read moreservice departments I have ever dealt with, ever. Our hot tub (5 years old) started tripping the breaker earlier this year, I paid $900 to Aqua Paradise to replace the heat pump, but it still kept tripping... Called an electrician to replace the breaker and reform the wiring... still kept tripping... Paid another $1,300 to Aqua Paradise to replace a jet pump and flow switch... it worked for a day, and then the breaker tripped again... They had me pay another $195 dollars for a technician to come out and say that he doesn't know what's going on, call us if it happens again... The breaker trips in less than 2 hours... Call the service department, and they want another $195 to come out again a week later... We had an awful time buying the hot tub in 2021, excuse after excuse as to why it wasn't delivered on time. Ever since then we've still used them for service. But after this months long saga, I will never use them or buy anything from them again. Suggest you do the same.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

I did a service request for a pool. Steve flame out and went over evening with my and we elected to…read morestart the pool process. It was smooth quick and easy. Went way faster than I thought and we are very happy with the results. Top notch and again a great value. Concept to reality was quite impressive to see.

We walked in and told Jeff exactly what we were looking for and he found us a perfect tub first…read moretry. No upselling, no push to increase our budget. He helped us find a simple hot tub without bells and whistles that fits our space and looks nice. They have fancier hot tubs for sure, and there's another couple here being helped with that and they are handling it great, really listening to what people are asking for. I wish all big purchases were this easy and painless.

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

The whole team at SD Pools is amazing! Enrique, Chad, and Josh have been SO great to work with. We…read moredid a big backyard remodel and were initially trying to decide if we wanted to go with a landscaping company that would subcontract the pool just to keep it under one roof. I am so incredibly glad we didn't do that and chose to go with SD Pools instead. We initially met with Josh, who walked us through everything (timeline, cost, the process, etc). Once the build started, we worked with our project manager, Enrique, who went above and beyond to make sure things happened in a timely fashion and that we would be happy with the final project. Chad has been handling our maintenance for the last month and has been absolutely fantastic. And they were always a text or call away to answer any silly questions throughout. You can truly tell that this team takes pride in their work. They are communicative, easy to work with, above and beyond helpful, and the pool itself is absolutely gorgeous. Everything turned out exactly how we wanted. Got my baja shelf and we're ready to summer lol. I can't say enough good things!

We had such a great experience and are obsessed with our new pool and spa. It turned out even…read morebetter than we expected super clean, modern, and fits our yard perfectly. The raised spa is one of our favorite features and gives it that resort vibe. Corey was awesome to work with, very responsive, easygoing, and kept everything on track. The biggest surprise was how fast it all came together... they finished the entire pool and spa in less than 3 months, which is pretty amazing. Overall, just a smooth process and a really beautiful result. We're out here all the time now. Highly recommend Corey and his team!

Very friendly and knowledgeable about hot tubs and how to maintain them. Not pushy and have…read moreprobably 30 spas on display to choose from. Konstantin is a great guy.

I am very pleased with my recently purchase of a Marquis Hot Tub from Hot Tub Republic. Marquis is…read morea very respected brand, by the way. The pricing was very competitive, and the installation went very smoothly. They work with a very able technician who performed the installation.

This was our first stop in shopping for a hot tub and we are so glad it was! Zack was very helpful…read moreand knowledgeable about all things Jacuzzi. He made the whole process extremely easy and helped us choose the perfect Jacuzzi for our needs. Thank you so much!! Lara and Ethan K

They sold us a faulty motor that failed within 24hrs after we refilled the outdoor tub and started…read moreit up. They offered no apology or resolution other than offering to sell us another one. Buyer beware if u decide to roll the dice with these guys. Also know they operate under two names: hottibsupplystore.com and Aqua Paradise with multiple locations in Southern California. 11305 Rancho Bernardo Rd San Diego, CA 92127 23052 Lake Forest Drive, Laguna Hills, CA 92653 22922 Los Alisos Blvd, Mission Viejo, CA 92691 6992 El Camino Real, Carlsbad, CA 92009 3655 Camino Del Rio West, San Diego, CA 92110