Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.

They do a great job on the upsell making promises. But once the sale is made, we had a very…read moredifficult time getting schedules and return calls. I had to call numerous times to get a response, even though they stated they would call back with the information. Delivery took a long time to recieve the item and it was pretty much dropped off and the delivery people just walked away. The time getting a response and the delivery did not live up to promises and expectations.

Went in here looking for patio heaters, and was disappointed with their offerings. 1) They had…read morenothing on display. 2) Everything on their website says "call for pricing". Rather than call, we went to the store. Once there, the employee didn't know and he had to call someone at corporate or whatever for the answers. Despite advertising that they sell heaters, they really don't so save yourself some time and look elsewhere.

Can't say enough nice things about this place and the people. Everyone we've spoken with is…read moreknowledgeable and friendly. Any small issue we've had with our Aspen Sundance Spa has been easily and quickly resolved. Thanks to Rick & Amanda and the entire Champagne Spas team!

We bought a Sundance spa from this shop last year. They have been wonderful. From the initial sales…read moreexperience, to my many phone calls to Trevor for technical help, to working with Vince (who does warranty work) - it's been a very positive experience. To be clear, a few things did go wrong with the spa. However, at every step, I find great support from a smart, caring, and helpful team. I highly recommend Champagne Spas!

Very friendly and knowledgeable about hot tubs and how to maintain them. Not pushy and have…read moreprobably 30 spas on display to choose from. Konstantin is a great guy.

Fair, honest, quality, variety for all budgets. Quality products, knowledge staff…read more I came to Konstantin (the owner) with the overwhelming task of picking out a hot tub. All of the other stores in San Diego were pushy and keen to put you into whatever sounds like it fits the ticket. Not with K - he took the time to understand my use case and what I'm looking to get out of my hot tub. After we made what I feel was a very fair deal, he handled everything. He coordinated a 3rd party electrician for me (I paid for this directly), and he handled the crane for me. All in all, this process couldn't have been better. If you are in the market, this is where you should take your business. Safe to say, if I ever need another hot tub, this is where I'll be taking my business.

Steve is always very helpful and the store usually has whatever I need in stock, which is amazing,…read moreseeing as how it's not a huge shop. Chris is quite helpful too. I miss the kitty. He was the most helpful of all.

I can't recommend Discount Pool Supply enough! After my regular pool guy lost the rubber gasket and…read moretried to "fix" the leak with caulk, I was bracing for a costly pump replacement--another company quoted me thousands of dollars to swap out the entire unit. Instead, I called Discount Pool Supply based on their Yelp reviews and sent my wife in during my workday. Not only did the front‑counter expert source the exact gasket I needed on the spot, he also took the time to clean away the messy caulking left by the first pool guy. The service was fast, friendly, and affordable--exactly what I needed. I just have never experienced this level of customer service for anything - now I'm a die-hard fan of Discount Pool Supply ( who would have guessed?) They are legit!

Service was the best. He gave me tips on how to keep it pristine and easy places to get parts if…read morenecessary.

We have not taken delivery of our Jacuzzi yet…read more But the customer service already has been shocking Greg and Ryan have been nothing but professional. They have been very accommodating and very polite. This is our first Jacuzzi and I don't think I can go with any other company in the future These guys have made the process extremely easy. We are having issues with our builder for our backyard, but Greg and Ryan have been more than accommodating to work around our builder. I hope these guys get recognized for the amazing customer service I hope the owner sees this and realizes the employees that they have.

My husband and I couldn't have been luckier than when we purchased a salt water hot tub from The…read moreSpa & Patio Store in February, 2026! Our Salesperson, Lance Trzcinka had years of experience and expert knowledge on all aspects of traditional and salt water spa systems. Lance provided continuous, expedient service for us from the beginning (trying to decide which hot tub would suit us best) and throughout the entire purchasing process, to delivery, to after installation! Lance was immediately available to answer all our questions, and didn't mind repeating what he taught us in the beginning! We recently enjoyed our first soak in our new Caldera Spa, and were so completely satisfied with the relaxing results! Lance and Bernardo were both available to help us through this journey and without their attentive help, the experience of purchasing and installing a salt water spa will bring us years of enjoyment! Great purchase, and highly recommend the service at The Spa & Patio Store! Thank you again Lance!

The place appears to be a total scam! I ordered a fridge to pick up from their store and they said…read morethey don't have it and can't order it at that price. They will not honor the price for which they advertised and for which I ordered. They claimed their website does not show a price (lie) and that the website would not allow me do order (another lie). Just look at the screenshots I've uploaded.

Bought our Jacuzzi at the fair and everything went well. If…read moreyou go with them, the only thing I would be concerned about is timing. We had an issue with the electric at our house and needed to reschedule the final connection. We had to schedule another week out due to their busy schedule. So I will have a Jacuzzi sitting in our backyard for 2.5 weeks before we can use it. :( So be sure everything is to spec and 100% ready or they will walk away. They made no accommodation/exception for the reschedule.

Aqua Paradise took care of business servicing my J475 Jacuzzi Spa. Shout out to Kevin Anderson for…read moretaking the extra step and not taking a " no" from the factory, and contacting his boss locally to seek permission to complete my repair under warranty. If you are in the market for Spa checkout the Jacuzzi store on Rosecrans Blvd, San Diego, for a great technical sales support; then soak easy knowing Aqua Paradise will take care of business after the sale.

This place is so helpful! You can bring in a sample of your hot tub or pool water, they will test…read moreit and then provide any chemicals you'll need (with a detailed list of what to put in, how much and when). You can get test strips which will tell you what to adjust going forwards, but you can also bring your samples back as often as you want to get a new print out. Obviously you're then buying the necessary chemicals from them :)

The pump to my 89 year old father's pool stopped working so we called for service. Window was…read more8a-12p. Evan arrived at 1015a. Very pleasant gentleman. He took a look at the situation and luckily it was a simple fix. He advised what needed to be done and I asked him how much we owe. He refused to take any payment or tip as he said it was such a minor issue. That kind gesture of what he considered minor had a major effect on us. It's employees like Evan who make your company great. Thank you for your kindness and empathy, Evan. You are truly appreciated!

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.