Webb pool and spa has always been very helpful when I need supplies or advice. Webb pool also hired a friend of mine to do repairs and when they saw his truck had older tires they bought him new ones and didn't even want him to pay them back! Who does that now days? I will be a Webb customer for life! This is what a local business is all about. read more

Our above ground Spa wasn't heating water after we drained and re-filled it recently, and several people on FB recommended Webb Pool, so I gave them a call. Of course, this was on a Thursday and I really wanted this fixed before the weekend. The person who answered the phone was very nice and promised that their Service guy would call me after he was finished with a service call. Sure enough, a few hours later I received a call. I was told he was full on Friday, but told me he would come take a look before he went hone that day (very accommodating I thought). Before the end of the day I received a call from the same guy saying he checked everything out and the heater seemed to be working fine. I was surprised, but thanked him many times. He was very nice and just said to call him if it happened again and he would be happy to come back. That was it, no service charge or unhappiness. A great experience, and I will for sure use Webb Pool if I need any other service on my Spa! Five stars for sure; for great customer service and attitude! read more

We finally bought our dream home with a pool a little over a year ago, but my husband and I quickly realized that we knew nothing about taking care of a pool! Thankfully we found Webb and they were incredibly helpful. Every time my husband goes in they remember his name and have had great advice for how to keep the pool looking great! read more

Let's face it - shopping local is often an act of pity. NOT HERE. They are everything a local business should be. They are family run, hard working, friendly and (in my case) patient. Where the big-bad-chain-store tries to take advantage of my ignorance and sell me stuff I already have / don't want / don't need, Webb does not. When the big-bad-chain-store tries to charge hundreds of dollars for a service, the adorable girl at the desk tells me how to do it myself better, faster and cheaper. Do they do everything the big guys do? Nope, but they don't try to. Prices? In line with everyone else. They do close on Sunday (family run - remember?) so follow their lead, get your chores done on Saturday and play in the (now clean!) pool with the family on Sunday. read more

I had been using a different pool service for many years. At one point, my pool became very green and the pool person had no suggestions except to drain the pool. Not sure about this advice, I called around, found Webb Pools and have been with them ever since. Lance was able to salvage the water and I hired him on ! Working with someone who also advises me on what would work best, what is happening and how to solve the issue is fantastic. Lance and his company are solid and I trust them. read more

I highly recommend this pool company for all of your pool needs. Honest, friendly and knowledgeable staff. The owners are amazing and super helpful. read more

I fired my pool guy because I was having a major algae issue and he did nothing to address it. He also charged me for cleaning my filters when he didn't clean them. I first went to Leslie's who sold me some products that were supposed to clear the algae. After 2 weeks, my pool went from bad to worse. It looked like a pond at a golf course and I couldn't even see the bottom! I took a few more trips to two different Leslie's locations with my water sample and my pool didn't improve. One trip to Webb and 2 days later, I could see the bottom of my pool. After talking to Lance Webb he helped me diagnose my biggest issue which was a lack of suction with my pool filter. $10 later and following his advice for my filter, I had my pool crystal clear and ready for use in 24 hours. If I had went here first, it would had saved me countless hours of scrubbing, cleaning filters and most importantly, hundreds of dollars! I'll be going to Webb only from now on and if I ever need equipment replaced or I decide to hire a pool guy, I'll be using Lance Webb for that too. They're an honest business! read more

Webb pool service is the best. They always have the friendliest staff and best prices. They keep our pool looking great.

Was having a MAJOR problem with algae. Kevin helped me out and pool is looking GREAT! The people are great and enjoy every time I go in. They have my total business when it comes to doing anything with our pool. Thank you read more

I'm not blaming Webb, but I am blaming the service tech they recommended. Two service calls by technician Franky over the past year, one for heater problem and one for Aqua Logic problem, neither service call resolved the problem. On the most recent service call, he took 4 days to respond. After coming out he suggested I get a second opinion on a salt generator to see if it's working - it was confirmed by two tests at two different pool supplies stores. Contacted Franky THREE additional times asking what's the next step. He does not reply to any of the three messages, left me hanging for the better part of 2 weeks.I know he's receiving them, just doesn't respond. I don't need this lousy service. Got somebody else to fix the problem. read more

The store lady is great. She's helpful and very knowledgable, but the pool cleaning service is really bad. Lance Webb lies about providing service. He is rude and disrespectful. I would recommend any other service beside his. He left my pool dirty and growing algae because he failed to keep up with the proper amount of chemicals. read more

Had a awful experience with a useless employee at Leslie Pool Supply in Ramona. Called Webb Pool and Spa and spoke with Ashley (extremely nice and professional lady) and she explained how they always call their customers back and she will help get my inflatable pool water to the correct testing levels. They also offer delivery of chemicals to your home, free of charge! HIGHLY RECOMMEND THIS PLACE!!!! read more

DO NOT TRUST THIS POOL SERVICE! Pool service failed to show up for service for weeks leaving us with a swamp for Memorial Day weekend! Did not clean out the filters of debris week after week causing the pump to strain and eventually stop working. After contacting the main office the pool boy, Lance, finally showed up the day after the pump shut down. This along with weeks of no chemicals and upkeep the pool was now a swamp. They tell us they need a hose from us to fix and didn't return for another week. All the week before Memorial Day weekend with plans for a pool bbq. Instead taking responsibility and showing up with the tools needed they required us to purchase another hose to fix and wait another week without a clean pool for a 4th week in a row. We work from home and are here all day and know he didn't visit 3 weeks in a row. When Lance finally showed up with a hose we asked why they did not show up for weeks, Lance claimed he did and had pictures proving yet refuse to provide. Not believing him without this proof he began blaming us for the condition of the pool; water level too low, run time not long enough and that we didn't provide a hose. All of which had not been for the months prior only when services is neglected. Instead of a professional response we are told a litany of excuses and that we went around him and contacted the main office embarrassing him and "throwing him under the bus" for not showing up. We were also called "DUMB" for sending the pics of the pool in its condition to his management because he has pictures as proof of his visits that he refused to provide. After identifying more evidence that he had not shown up for weeks and was not being honest, Lance threw down the tools and stormed off leaving the water running. We didn't realize this until later when the water was over flowing the pool. Extremely unprofessional behavior and service. When Lance did show up he was here for less than 5 minutes dropped chemicals and left. Didn't see him check the water level, checked the filter baskets or make sure the vacuum was running. $120 a month for this? Sadly in this day and age people and businesses have distorted expectations of the value of a dollar that 20 minutes a month is worth that amount. Then to cause issues due to neglect and blame the customer. Sadly some folks do not have the integrity to do a good job as promised and make up excuses for when they do not all the while taking your money. If you employ this service make sure you have cameras or are at home to ensure they actually show up or you may have to deal with this nightmare. BUYER BEWARE! read more

Franky, the furnace repair man, did not originally fix the furnace he said had repaired and charged me $120.00. Then, upon rescheduling, he not only cancelled the day of, he left a message during the allotted time and said "Not only will i not be there but do not ever call me again" on my home vm. read more

Horrible service but nice guys. They were not proactive with service, would not maintain levels properly. I knew there was a problem when I saw them coming in and out in 5 minutes, no netting, no brushing, no basket cleans... would just dump chemicals and leave. Even then, our levels were not maintained properly and algae was allowed to grow. It has been a pain to get this pool back in order and has cost a lot of money in additional chemicals to shock and balance the pool. I didn't realize how bad the water quality was and how murky they let it get until i compare it to how crystal clear it is now. I feel like i have been robbed for the last year paying this company monthly! read more