My mother and I, who know next to nothing about cars, bought a used vehicle with Daniel Ramirez and…read morehad a GREAT experience! Daniel was gentle with my mom, who drives slowly on test drives and wanted to take her time looking at a vehicle. He was positive, knowledgeable, and answered our questions. He treated both of us with respect even though my mom was the one making the purchase. We did not once feel pressured, which is very important to us. We negotiated the sale with Julie Olson, who was fair, positive, and very respectful. We had a good experience with the finance department as well. Going into the car buying process, we were wary of slimy sales tactics and dishonest dealerships. We went to Valley Honda for its great reviews and were not disappointed. I rarely write reviews, but Daniel deserves one! Everyone at Valley Honda was wonderful and we are so thankful for Daniel and this dealership.

Oil light came on and went to VALLEY HONDA for service. Holly, (Service Writer) was textbook…read more"SERVICE". She blew me away with her courteous, informative, and expedient handling of my needs. I was in and out in under 90 minutes with a freshly washed car. Highly recommended!

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.

Worst place I've ever been, they ran my credit, first told me they were going to tell me how much I…read morewas approved for, never did, then tried to sell me a car for $16k when the car is only worth $7k-$9k at best, they wanted a $600 car payment, which was outrageous, then when I tried to walk away and told them I wanted a copy of the paperwork they didn't let me leave for 2 additional hours while they held onto my paper work and kept coming back with 3 offers and then got the store owner who was super disrespectful. I was nice to them and said I wanted to leave and talk to my parents about the decision (I'm only 20) and when I said that the owner said "aren't you old enough to make a decision without mommy and daddy" rudest person I've ever met. Will NEVER suggest this place to anyone, and now they call me constantly and never leave a voicemail

All I have to say is that I love this place! I've had my…read more2008 Malibu for over 2.5 years and it still runs smoothly! I bought it with over 100,000 miles on it, and have put 45,000 and have never had to bring it in to the dealership for anything (except for regular oil changes and two recalls that Chevy had). About a week ago one of the front lights died and, if you know anything about this car, it is a pain changing it (front bumper has to be removed and all), but I called Car Outlet and they were able to take care of it within a day. They have great customer service and the facility is alway clean.

I had an issue with my Elantra stalling on the expressway. After contacting 3 dealers, Napleton's…read morewas the first and ONLY local Hyundai dealer that had the courtesy to return my call to book my appointment (other dealers just sent multiple robo-texts). They were able to make sure I got my car in first thing in the morning the next day. From the minute I pulled my car in, Diego treated me with courtesy and respect, made sure I understood any warranty or recall work that could be done for no charge, and made sure that I had a ride back and forth from the dealer. I received progress texts during the day, and the minute the car was done (for the price that I figured it would cost), I was notified I could pick the car up. They didn't try to upsell me anything, they made a couple of simple suggestions about things that might need to be addressed soon.The car had been washed and vacuumed as well. I read SO many negative reviews on here regarding this dealer that I was admittedly nervous. My experience could not have gone better!

Very disappointed by salesman and dealership after Jordan Kabranov could not find the time to help…read moreme, after spending the day driving up there to buy a car off internet. he passed me on to the next guy I new I should have walked then, everything he said was a lie. I will never buy a car from Napleton's again. My concerns have been not been fully resolved you guys have done nothing why would you think they were resolved. Called several times no help or owner at this number. Look up action taken by FTC against them in 2022.

Cruz went above and beyond with his service when I went to finance a Mitsubishi eclipse. I would…read morerecommend this dealership to family and friends :-)

I recently bought a 2006 Toyota Avalon XLS w/60K miles from Oswego Motors. It's one of the nicest…read moreI've seen with such low mileage! Chad and Cruz were easy to work with. They might be busy when you call so leave them a message and they'll get back to you. Oswego Motors has their own auto repair shop on property and they did a significant amount of service work on this car before I got it. But with any twenty year old vehicle, more service work is still needed and I'm ok with covering that. They would end up in the hole if they did everything needed. Overall, I would buy another car from Oswego Motors because they had exactly what I wanted at a fair price and they ensured I was happy. Thank you!

I have bought a few cars from this company, every car was clean, dependable , and worth every penny…read morei paid, they stand behind there cars and fix any problem within reason given the amount of time you bought your car, they are for sure customer friendly and will work with you if need be, i would highly advise anyone who is looking for a used dependable car or truck to stop in and see what these guys have to offer . Ask for Arnoldo

dont buy a car from this place!!! jose (the owner) is a scammer, i paid $3500 for a car and within…read morea week, the car has major oil leaks!! i contacted jose to fix it, he hung up on me, i took the car back, they did a "patch job" (pics included) and again, when i contacted jose, he hung up on me again and he's never at the dealership when i stop by!!! save your money, this place is horrible!!!!

I got a wonderful treatment here ! i couldn't have asked for better service, i'm 18, no credit or…read moreco-signer and they still helped me out ! didn't have to give much for down payment and they still gave me a great deal on a low mileage car that had everything i was looking for. I had David Aburto help me, the sweetest guy and helped me around every issue i had . DEFINITELY RECOMMEND

This place sells nothing but LEMONS, within 2 days of purchasing a vehicle the problems started…read more Took the car to their mechanic, they only fixed the minor problems. I was given a 90 day warranty on that they fixed, a week later same issue so when I went to make another appointment they had a notice on their website that the Service Dept was moving to Gurnee over an hour away - there was NO WAY my vehicle was going to make it there.

I recently purchased my 2016 Ford T250 couple months ago here. It has been running great, and I am…read morereally pleased with my new work van! The sales lady was very helpful. Low stress ,no pressure sales lady really helped me make my decision. She was not pushy. She let me take my time looking at the different vans they had available without following me around or being pushy. I really appreciated that. Some people might prefer to be sold but I prefer to come prepared knowing what I want and she could tell. The pricing was reasonable with current pricing and I think the combination of the 2 makes this a great place to shop.

I called the car store with a peculiar request, they awnsered all my questions over the phone and…read morewere very knowledgeable about everything I was looking for. When I went in to the store I was greeted with open arms. They're entire staff there was super kind. Danny was more than happy to help me out with my request and got me everything I needed. Overall I highly recommend this place. Very helpful for vets and that's a big plus as well.

From the owner: Certified Used Cars, Family-Owned, Reliable Vehicles…read more Products: Motorcycles, Vehicles. Services: Car Dealership, No Credit Required, Se Acepta Matricula. Brands: Ford, Chevrolet, Volvo, Toyota, Nissan, Jeep, Cadillac, Mazda, Subaru, Lexus, Honda, Hyundai, Kia, Acura, Volkswagen, BMW, Buick, Chrysler, Dodge, GMC, Infiniti, Lincoln, Pontiac, Ram, Scion. Location Facts: Located next to Mai-Quesi

Cannot recommend this carmax enough!!!!!!! My favorite part about carmax is how relaxed everything…read moreis. Walked into carmax asked the front desk person to look at cars in the lot. The man at the desk said go right ahead. Went to the lot and got to look around bother free. Most of the cars are unlocked which allows you to see the vehicle, sit in it and check it out before test driving. Checked out a few vehicles left and came back the next weekend. Upon coming back I then decided I wanted to test drive the car I really wanted. Went back to the man at the desk he said 10 minute wait for a test drive and that we can look in the lot well we wait. 10 minutes later - showed proof of drivers license and insurance and got to test drive the vehicle for 20 minutes with no one in the car but me. Upon returning I decided I wanted the vehicle. They priced out my trade in - took 25 minutes. Then went through the whole process which took about 2 hours total. All signing was electronic and the salesman did a great job reviewing over everything with me. Can't beat that carmax warranty either. 10/10 recommend if you have anxiety about dealerships and costly repairs. AMAZING EXPERIENCE !! Update - ended up returning the car after issues arose. However they made the return process seamless. No hassle no pressure and they were very kind. Although carmax didn't work out for me this time, I appreciated the process

CarMax has great customer service--until you purchase the car. After that, getting help can feel…read morelike an entirely different experience. I purchased an extended warranty for $5,000+ based largely on the way the warranty was presented to me. I was told that if I had repairs done at CarMax, there would be a $0 deductible and a loaner vehicle. What I was not told is that the loaner is apparently only available after CarMax has had the vehicle for 24 hours and determines that the repair qualifies for a loaner. I also wasn't told that I would need to drop the vehicle off the night before. That creates a major problem for customers. You have to find a way to get your car to CarMax the night before, find a ride home, arrange transportation for potentially an unknown amount of time, and then simply wait to find out whether CarMax will provide a loaner. I have been trying to get this warranty situation resolved for months, and it has been extremely frustrating. At this point, I'm being told that taking the vehicle to a dealer may be the only practical way to get it repaired. But doing so means a $50 deductible plus $55 per day for a loaner. So my question is: Will CarMax reimburse me for those costs when the warranty was sold to me under the impression that repairs at CarMax would involve a $0 deductible and a loaner? I understand that warranties have terms and conditions, but there is a big difference between having terms and selling a warranty based on benefits that are extremely difficult to actually use. Customers should be given the full picture before spending $5,000+ on an extended warranty. Unfortunately, this experience has completely changed my opinion of CarMax. I will never buy another vehicle from CarMax, and I'll be going back to traditional dealerships in the future. My advice to anyone considering CarMax: Know exactly how the warranty works before you buy it. Don't rely solely on the selling points you're given at the time of purchase. Ask what happens when you actually need a repair, how long your vehicle has to be at CarMax, when a loaner becomes available, and what your options are if you need to use a dealership instead. I now feel like I'm stuck making payments on a vehicle that I can't drive while fighting to use a warranty that cost me thousands of dollars. A huge waste of time, money, and frustration. Don't make the same mistake I did.