Billy was amazing! Super friendly, respectful and 1000% honest. I am a Senior Manager for a top…read moresales company and I normally play the dunce when I shop but I do my own thorough research and Billy was completely honest, exactly what I look for when I hire. That said the dealer was very clean and had a great variety of vehicles.

Frustrated with this dealership. Purchased a used 75k Tesla Model X from this dealership in…read moreDecember 2025 that had an issue or two to the car that they did not disclose prior to driving to the dealership that they knew I was 3 hours away. Dealership promised to replace the part with a due bill but sent a defective part and still has not replaced. Prior to the purchase the dealership was responsive but now not so much. Would never purchase from this dealership again. Hopefully they see this review and call to correct the issue.

We always have the best experience with them.. We bought 4 cars from them and have never been…read moredisappointed.. They are the best !!!!

We had the best experience here they were able to work around our budget and help us find the car…read morewe loved.. staff was great in explaining all the paper work to us in detail.

Shoutout to Heather Riegelhuth at Madera Ford for treating us so kindly and helping us find what…read moreour family needed and keeping it real!!! her and all the staff were so helpful. We are so happy with what she got us qualified for and we dont have the best credit guys! We purchased a 2023 Ford Explorer limited and we couldnt be happier! Any obstacle they hit they found a resolution. Paperwork was extremely fast & we paid a low down payment. If your looking for a vehicle please consider reaching out to Heather at Madera Ford! -Low down payments -Good Credit & Bad Credit -Fast and easy process -Friendly Staff ‼ -Great inventory -Auto Detailing -Full tank of gas -FULLY LOADED!!! Dont miss out on a great opportunity for your family! Put that tax money (or not tax money to good use) you deserve it!! Go see Heather!

I would like to warn anyone who is considering purchasing a vehicle from Madera Ford to think twice…read moreabout it. My initial truck buying experience with Madera Ford was actually fine, which makes what happened afterward even more frustrating. At the time of purchase, I ordered a safe for the truck that wasn't available yet. They attempted to install it twice, and both times they showed up with the wrong part. After the second failed attempt, I asked for a refund of the $400 I paid. They agreed to issue the refund. Separately, there was a defect in the paint protection on the hood. The dealership agreed to cover the repair and told me they would send a check so I could have it fixed locally. As of today, I have received neither the $400 refund nor the check for the paint repair and I have been COMPLETELY GHOSTED by not only the salesman Mitch Riegelhoth but the finance manager, Matt, the General Manager Shaun Keenan and even the owner Lak. I have: * Reached out to the original salesperson Mitch Riegelhoth multiple times over the last month. He will not take my call or respond to my text messages. * Spoke with the finance manager Matt on 3/31/26 , who promised a callback the next day (never happened) * Spoke directly with the GM Shaun Keenan on 4/1/26 , who said he would call me back the same day, he never did. I left him another message on 4/6/26 and he never called me back. * I sent a letter on 4/8/26 to the owner, Lak Brar because the dealership would not give me an email address to reach him. In the letter I explained how I have been treated and even included screen shots from Mitch telling me I would be receiving these payments. * NO RESPONSE FROM ANY OF THESE PEOPLE. I WOULD STRONGLY ADVISE YOU NOT TO DO BUSINESS WITH THESE PEOPLE. This is not about a complicated issue -- it's simply about honoring commitments that were already agreed to. The lack of accountability and communication is unacceptable. If you're considering doing business here, just be aware that once the deal is done, getting follow-through on anything afterward will be very difficult. Dan Mueller Recently ripped of by Madera Ford!!!

2.3.26 I took my Rav4 in for a safety recall fix. The staff was fantastic! It took about 4 hours…read more (I left and came back) Cost, thankfully, was none. I'm always concerned about "other" work they need to do. I appreciate them not trying to add on. Times are tough. I'd go back.

Called for a rental and answered by Natalia never got a call back and made a pointless drive there…read morejust to not find anyone at service who deals with rentals.

After 2 months of buying the car they hit me with a new fee of 175$ because they miscalculated…read moresomething. From the time I got the mail I have 4 days to pay before they send me to collections. They can piss off. This is the most shady place I have ever been!

Honestly the worst experience I have received at a Toyota dealership. If you want to have an…read moreamazing purchase experience that really represents their core values then take a few extra minutes and drive to Blackstone Toyota in Fresno. When we were trying to buy a car, I had left to go to the bathroom for a short while. When I came back this man named Eddie Chavez was talking to my husband in an awful and an unprofessional way that I could not fathom how someone like that was ever employed. He had called my husband a liar and stupid to which when he wanted proof he had it but it seemed to make him more upset that he wasn't able to make a few extra thousand bucks on the car. Overall, the way he moved and tone of voice was very aggressive towards my husband that at the end he basically told us to go somewhere else and he was offering the bestest in all of Central Valley. I do not want my vehicle purchased here anymore due to that man's improper behavior. If you really want to make a deal then head to fresnos Toyota as they represent their core values and will leave with a vehicle.

Toyota had an amazing national ad about leasing new cars. I had been looking everywhere online to…read morefind a 2024 bZ4X XLE Electric Vehicle. Madera Toyota had one. I called the salesperson, John Lancaster answered the phone. Through phone conversation, text, and internet, we made a very good deal. What made John's customer service so amazing was his listening skills. I asked questions. He answered them or consulted with others to find the right answer. Signed the initial papers online. Then, John drove from Madera to Los Banos to sign the DMV paperwork. So, I never spent one minute at the dealership. We just have to figure out a delivery date, and I'll be in my new car. I recommend Madera Toyota, and I would go there and ask for John Lancaster. His "can-do" work ethic will serve you well. Respectfully, Arthur J. Testani III

I am writing to formally express my concern regarding my recent experience with Madera Toyota…read more We traded in a vehicle approximately seven months ago and were under the clear understanding that the transaction was completed and all financial matters were settled. It is very concerning that after this length of time, we are now being contacted and told that we owe additional money. This was never previously communicated to us. In addition, the person who called us regarding this matter was extremely rude and unprofessional. The way we were spoken to was unacceptable and added unnecessary stress to an already confusing situation.

I took my GMC sierra for service. Jose helped very professional would recommend. I'll come backread more

We were looking at a used vehicle which we had seen on CarGurus.com earlier in there week. The…read morecar was perfect! When we got to the dealership we were surprised to see the price had increased significantly from Monday's internet price. We asked if they would honor the original price and they refused. Their finance manager said car prices fluctuate daily and there was no negotiating it. Then he had the balls to start pushing extended warranty and paint sealant, ... We left and bought the same car with lower miles and pricing. Avoid this dealership.

I've been going to GT for years and the owner Tim always takes care of my automotive issues. Plus…read morehe honest to the fullest

Honest, reliable! Good people! I live in Stockton and drive two hours to see them. They are true…read moreblue by the book. It is worth 4 hours round trip driving for me. That should say it all!

I've updated this review and given them 4 stars due to their swift correction of their mistake. If…read moreyou're willing to put in the time and pay attention to every detail, this place will get you a good deal with responsive service. I traded in my vehicle on March 13, however they did not take over my loan until March 30, forcing me to pay my monthly payment of $237.18. When I called them about it, they said to call my lender. I did, and my lender said it was Madera Auto's responsibility. When I tried calling Madera Auto back multiple times (after 9am on a weekday), they did not answer and their voice mailbox is full. Very disappointed with this dealership. After 3 phone calls, Adam was very helpful and promised to send me a check with the money owed once they receive the title transfer from my bank. I am hopeful I will have a positive follow up to this review.

I went to buy toyota pick up Sale price was $32480…read moreI asked for 32000 Agent Gary told me price will be 3300 including everything like sales tax and DMV fees out of the door 33000 I agreed And I insisted that I don't want to pay for anything extra I while I was signing contract I asked for hard copy Ricardo finance person said no everything this is on line I told again it should be 33000 I signed the contract I didn't receive the contact email until I kept asking until 16 days after Then I saw total price $44000 I was surprised and I called and talked to Gary He said out of the door was 33000+ $. 50000 down payment He never said out of the door is 38000 I got scammed big time I got charged extra for GPS and other expenses more than $4000 My advice is Always make them print the contract and let them explains ti you before you sign and agree