Horrible on both sides of GMC sales and especially service, they don't answer phone calls or return voicemails. They don't call with updates of vehicles in service unless you do. They wasted my time by "forgetting" my vehicle was ready for pickup and not leavening my keys with sales. Save your time and money here choose another dealership, read more

We were looking at a used vehicle which we had seen on CarGurus.com earlier in there week. The car was perfect! When we got to the dealership we were surprised to see the price had increased significantly from Monday's internet price. We asked if they would honor the original price and they refused. Their finance manager said car prices fluctuate daily and there was no negotiating it. Then he had the balls to start pushing extended warranty and paint sealant, ... We left and bought the same car with lower miles and pricing. Avoid this dealership. read more

I took my GMC sierra for service. Jose helped very professional would recommend. I'll come back

Billy was amazing! Super friendly, respectful and 1000% honest. I am a Senior Manager for a top sales company and I normally play the dunce when I shop but I do my own thorough research and Billy was completely honest, exactly what I look for when I hire. That said the dealer was very clean and had a great variety of vehicles. read more

Numerous emails have been a sent with no response. Reporting the dealership to BBB and GM. DO NOT PURCHASE VEHICLES FROM THIS DEALERSHIP. Just a bunch of crooks using the GM brand to disguise their underhanded tactics. read more

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Great experience, Faisal Aziz made it easy. Great person, honest and straight up. Very easy to work with, I know I got a great deal, because I did comparisons. They made great accommodations for me since I live outside the area. Faisal and Gill auto will be my go to dealership. Glad I found them! read more

Time management 6 days they had my car to change 6 spark plugstook them that long and that was with using a computer to tell what was wrong. Might have be faster using old school know how, is that still a thing? read more

Had a wonderful experience at Gill GMC Madera. Karla Gutierrez Started off with an oil change for my truck. She was so kind and gave me coffee from her personal stash. Then we started talking about new trucks and a possible trade in. Karla is amazing and I highly recommended her. She gave us 100% of her time and self. Her customer service is phenomenal. Sales manager Eli and finance manager Jose are amazing as well. Highly recommend! read more

I do not recommend first time buyers or someone who isn't experienced with purchasing a vehicle to step foot into this business. We were ready to purchase a used 2021 Tahoe listed for $50,733. Mr. Hamby wrote down our dream APR, monthly and down payment we then were asked to sign the paper so he can go to his manager. A blank printer paper with his handwriting! Right away I knew we were at the wrong place. He came back and it only got worse. They ran our credit, came back and the total was 82,000 for the vehicle, there were unnecessary add ons like exterior coat paint coverage, because we live in the valley this is necessary due to all the bugs. We didn't even want to hear about the other add ons after that. We said absolutely not so he went back to the office and said let me see what we can do. Then Mr. Rodriguez came out to talk to us with more non sense and insane numbers. We got up and walked away. Magically the numbers went down $15,000 on our way out of the parking lot. It was a waste of our time, and I truly can't imagine how many people have fallen victims of their high prices. One week later we purchased a brand new GMC Sierra 1500 duramax from Alfred Matthews GMC in Modesto and they were exceptional. We wanted a Tahoe but when we saw this truck we switched our mind and we are glad we made the drive to Modesto. There were no add ons. Everything was straight forward the way a business deal should be! read more

We had our Chevrolet Truck serviced here. An oil change and a tire rotation. Now I am wondering whether any of the serrvices were ever completed. The service depart had my truck the entire day. I called several times to check on the vehicle. After keeping the car the entire day, I was told to come and get the truck. I had previously had a leak in the right front tire. So when the rotation was completed that tire should have been moved elsewhere. The tire rotation was never completed. The tire with the slow leak was in the same place as it was before servicing. I contacted the service manager and he appeared to be livid upon hearing this. He assured me that the person would be terminated and I said, that was not my objective. He said that he needed to make an example. Was my oil change completed? He asked me to reach out to him when I needed service again. He promised that he would make things right, when we returned, Of course when I called him back again he offered me nothing! He claimed he knew who I was and all he said was that he would ensure my entire service was completed in the future. We paid over 250.00 for the service that was likely never rendered. How do you trust this? We know for a fact they never rotated the tires. Di they complete the oil change or not? read more

My thanks go out to Jim Hamby and the staff of the Gill GMC Auto Group for all of their hard work and outstanding service in assisting my family with our GMC Sierra purchase. Even though the dealership was preparing to close for the night, Jim stayed well after closing time answering questions and walking me through all of the functions of the GMC Sierra. Jim was clearly more than a "Sales Person" and I could tell Jim wanted to ensure the vehicle we left the dealership with was going to be exactly what we wanted. Thanks again Jim and keep up the great customer service -Darin B read more

Typical bait and switch. Called to confirm options and pricing for a vehicle prior to driving to the lot and when I sat down to sign the invoice it had $7k added to what was discussed. Very disappointed in the experience! I understand that dealerships have to make money, but dishonesty doesn't have to be part of the transaction. read more

Maria has been so very helpful when the brand new GMC stopped starting unexpectedly. She was thorough and had a positive attitude through out it all. We appreciated her willingness to communicate and the care she took! Madera GMC for the win! read more

I wish I could give zero stars! I bought a 2018 GMC truck from them about 6 months ago. I was informed of a few repairs that needed done by the general manager. Specifically it was a crack in the windshield and a missing hubcap. I ultimately wanted to purchase the truck and so we came to the agreement that they would be having the repairs done. I waited for them to contact me and a few months went by... nothing. So I contact them and get told that the GM no longer works there and the new GM tells me to go ahead and get the repairs done and I will be reimbursed. I do so and submit all the receipts to them in early May 2022. Months go by with yet again with no word from them. When I do call I am told that THAT GM no longer works there. I was promised yet again that this would be taken care of by the new GM, Ed Montilla. Now I feel I have given him plenty of time to make this right and done my fair share of reaching out to them and staying in contact. The cost of the repairs was not a huge deal to me. However, being a business owner myself, I take it seriously when making promises to my customers and I feel I should receive that same respect. They have already lost my business. My wife and I purchased a brand new Cadillac XT5 from Mataga GMC last month with no intention of ever doing business with Gill GMC again. read more

Service Department is a joke. Can never get through to anyone to make a simple appointment, no shuttles "due to covid", no diag's for GM's "due to covid", yet every other dealership in the Valley offers both right now. If you're not going to answer the phones, then at least update your website's online scheduling system. If you need services for your GM vehicles take it to Madera Auto Center! read more

I purchased my car at the end of November. I was a first time buyer, and Jim Hamby was my salesperson. He was extremely helpful and answered all of the questions I had. Since purchasing the car, Jim has gone out of his way to see how things are going and helped out with a couple of minor issues I had. Overall, great experience working with Jim. Our other car is getting towards the end, and once it's done, I will definitely be visiting Jim to buy again. Highly recommend! read more

5 Stars all around! From beginning to end this experience was great! Jim and Emil were amazing. We did test drive the vehicle alone (social distancing, ya know?) but they were both very helpful in describing and explaining all of the amazing features! The purchase experience was fast and friendly! Thank you so much Jim Hamburg and Emil Ramada! We get to drive away in our favorite new car! read more

The "Service" Department is a nightmare. The earliest appointment was over a month out which is understandable to some degree because of supply chain issues, etc., but on the morning of the appt. and while I was driving to Gill, the service "manager" Mike Dusan called to ask me if I could drop off my vehicle at a later date becuase they are short 6/10 mechanics. They initially told me that it would be within 24 hrs to diagnose the problem of vehicle. after calling every other day to find out the status, they told me that it would probably be tomorrow and this went on for a week. They never returned my calls and could never provide a straight answer. They are completely lost and it showed on all fronts. Finally they said that I could pick up my vehicle if I wanted, so I did, It was never looked at and upon picking up my vehicle Mike didnt even acknowledge me. No appology, remorse or anything for completely inconveniencing my life for a week. I will have my vehicle repaired at another dealership and then trade it in for a $75,000 brand new 2023 model. They not only lost my business to future sales but trust that word of mouth is very powerful and I will be extremely vocal about my horrible experiance for years to come. Take my advice and run from their circus of unprofessionalism, ineptness, lies and deception. Gill is a bunch of amatures at business but professional crooks. Run! read more

The process of buying a vehicle at Gill was as smooth as can be expected during this time. The sales manager Jim Hamby was very helpful and doing his best to make it possible for me to be able to purchase a vehicle there. I was very happy with their service, and I would recommend anyone to try them out. read more

We just bought a new GMC Denali! My husband called ahead to get the paperwork started and Rafael was put front ready with the new truck all cleaned up for us to take a test drive. They made the process easy, helped us get the financing we wanted, made sure we were taken care of with a warranty and low financing rates. We couldn't be happier! read more

If you're getting anything more than an oil change I do not recommend Gil. Had my truck in there because I had some play in my steering wheel and they misdiagnosed it replace a steering shaft in the meantime they broke a part to my airbag and then after picking up the vehicle I noticed that they did not put in the rubber grommet that seals the engine bay to the cab so I took it back and then they reinstalled it in properly and still have not fix the problem there's service techs are terrible I do not recommend Gill automotive group for any services other than oil changes. read more

I drove 3.5 hours to come see Jim Hamby about a 2020 GMC AT4. The experience was fantastic. Got a good price and a fair trade in value. No hassle about the price. Told him where I would like my payment at and they made it happen. Highly recommend. read more

Gill Buick GMC - Tires Near Me - Madera, California

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Wow. Not sure where to start. Tried to get through on the phone for a couple of days with little to no response. Against my better judgement I went in anyways. Stood in the waiting room for a couple of minutes before being greeted. I knew what I want, just needed to get an order placed. They didn't even have to "woo" me. Eventually I am directed to Joe. Joe wasn't wearing his mask. I was uncomfortable & didn't want to have to ask him to put it on but I finally decided to because he kept touching his nose & over all I was just too uncomfortable being that close to someone with no mask . He covers his mouth only. I said can you please wear your mask correctly. He said "I have it on" I said um... please cover your nose too, I have asthma & really do not want COVID. I could tell he was annoyed with me, but oh well. We start going through options & apparently I know more about this vehicle than Joe. He was asking me if I want specific options... which are actually standard with the package I asked for. He seemed pretty confused. He also had a really hard time keeping that darn mask on even after our conversation. I decided I didn't want the rona from this guy, or a new car from this dealership, so I ended up leaving. I don't really feel bad for this review.. being that they didn't have the time to take my phone call in the first place, they must not need my business. read more

ill never buy another car from this fucking place bad communication all about helping you to get your money but not to help get your car I paid a week ahead and still no car worse place to get a car read more

We purchased a beautiful 2016 Cadillac from Jim Hamby! Abe and I are happy and extremely satisfied with the exceptional service provided by Mr. Hamby. He made what is usually a stressful pursuit, a fun and exciting adventure! We highly recommend Jim! Thank you, Abe and Rose. read more

Service department for Buick sucks. No return phone calls. Mike Leap if you are in charge of this area you seriously need to spend sometime there. Go somewhere else these guys are a joke. read more

First let me say the only reason it got a 2 star was the young salesman Eric did a great job showing my 82 year old dad a Buick Encore and explain everything. When the smart ass finance manager Miguel told me they only $100 to $200 for each car they sell, I said he full of shit. Each car the dealership only making $100 to $200 per car they need a better business. Same day call Steves Buick in Oakdale and got exact same Buick for $4000 cheaper. This dealership was purchase from great owner Chris Pistoresi who I purchase 2 prior vehicle from and new owner ran into ground just cashing in on Pistoresi loyal customer base. Last to top everything off as we are leaving Miguel yell out if we can only afford $25,000 we shold look at cheaper cars. If you know my dad Bob Atamian you know what he worth. read more

Danielle Lopez at Gill Auto Group is AMAZING! Her professionalism, knowledge and upbeat attitude made buying a car a wonderful experience! It was worth driving 2 hours for the excellent service and great deal on my car. I highly recommend Gill Auto - be sure to ask for Danielle! read more

My wife has frequently visited this location for work on her car. I brought her vehicle in today because the last time she visited they neglected to program the tire sensors after they were rotated. They did not attempt to charge to rectify the situation at least. I asked if they could fix a flat at a discounted rate for the inconvenience and the gentleman said it would be an hour plus to get that answer. I want to point out I did NOT ask for a free service just discounted a bit. It should not be a big deal for a small discount. If management is not trusted with those kinds of decisions you need to ask yourself why. My other complaint comes with the fact that she asked the service dept if they could throw a cabin filter in her car. They said sure but then charged her 40.00 for a job I could do in 5 minutes. In the back of my mind I have to ask why would they charge so much for a 5 minute job. If it takes them longer then that presents a whole other set of questions. read more

David Rodriguez helped me get the best possible price on a 2019 GMC Crew Cab Canyon. They offer lifetime Powertrain on their vehicles, big selling point. Great customer service. I would definitely buy my next car here again. read more

Fantastic experience! We live over 45 minutes at and have other options but chose Gill GMC in Madera. We worked with Brent and Jim in Sales. They were so informative and patient with us. We did not feel pressured at all! David the Manager took time with us as well and we left feeling really good about our purchase. Rick in the Finance Dept. was so good, he explained every step of the way and was so funny and kind! It was an all around great experience and we highly recommend you make the drive to Madera. read more

I have taken my 2012 GMC Terrain SLT2 for servicing/repair to Gill Buick GMC Cadillac since purchasing the vehicle in April 2012. I've taken my small SUV nowhere else. I live in Fresno and travel to Madera and Gill and have always waited at the dealership for my vehicle to be serviced or repaired and without fail the service has proven to be quick --a fast in and a fast out. Regular interval service usually takes no more than 45 minutes to complete. I've had a couple of repairs over the past year (my car just turned over 62K) and again, the Gill service staff have gotten me in, out and back on the road in one to two hours max. With each visit the staff has always been professional and courteous and the service writers have always taken the time to answer and explain any questions I may have as well as alert me to future service needs and issues to be on the lookout for with my Terrain. It has been well worth the 30 minute drive from Fresno to Madera the past 3 1/2 years for the quality service I've received each time from Gill. I have nothing but high praise for Gill Buick GMC Cadillac. read more

They are HORRIBLE, ***do NOT buy from this dealership. This is my very first car buying experience and it was completely ruined. They brought me the car I asked to look at but did not bother telling me it was damaged. It was dark so they parked the damaged side where I couldn't see. The fraudulent car facts they gave me mentioned no where about the car being in an accident. (I learned later that dealerships pay cash to fix damaged cars to avoid reporting damage or accidents to Car Facts). They sold the car to me with tires with no tread. I almost slid off the freeway the first time I drove it. There had been no oil change or maintenance to the car. I'm a 22 year old single mom so my grandfather went to confront the dealership about the bad sale for me. This pasty white man came out the back and laughed in my grandfathers face and denied the damage to car. He was rude and basically spat in my grandfather's face. They offered no compensation, no help or assistance. ****stay away from Gill's**** read more

I just leased my new 2016 GMC Canyon from Gill Buick GMC Cadillac and I have to say not only I love my new truck, but the service was outstanding. My rep. Brent Peart was very professional and very patient with me as I asked all sorts of questions on the truck, lease options and truck options. The whole process was no pressure at all. Scott Bazil, the team's sales manager, was very nice and looked for ways to fit the truck I wanted into my budget. And Rosalind Larson, the best and funniest Finance Manager, I have ever dealt with was awesome. She made the final process of the lease a breeze. She took the time to explain the lease program in detail to me, went over all the paper work with me in detail, and was patient in answering all of my questions. I didn't feel rushed or pressured to purchase "additional items" like those "warranty" plans for the paint, carpet, and who know what else. LOL!! From start to finish, I was treated like an old friend. This has been THE BEST vehicle purchase I have ever had. Please, if you're shopping around, try them. I think you will find in Gill Automotive Group, they are honest, patient, and no gimmicks type of people.....just down to earth, open, honest, and wanting to help people get fitted with the right vehicle. I know you won't regret the trip. Just ask for Brent and his team and they'll take care of you! read more