We live in LA area. Decided to drive to Fresno because here we have very limited choices of the cars. We wanted very simple combination of ordinary silver color + regular gas + AWD. Nothing special. Had to drive long distance but was very worth it! Besides getting the car we needed we had very great experience at the dealership. All Lexus dealership are nice looking and luxurious but what was different here Lexus of Fresno has exceptional staff and management. Very efficient, easy and accommodating, straight forward but detailed at the same time, understanding and not pushy, with customer interest in mind. Importantly they do great discounts on a huge choice of the cars. All went super smooth and much better than we usually experience locally. Special thanks to David and Darlene who helped us! read more

I want to specifically address my experience with George in the finance department, because his interaction with me left an extremely disappointing impression of Fresno Lexus. I was having a conversation with another finance employee when George repeatedly inserted himself and made comments. Naturally, when he spoke to me, I responded to him. George then told me that he wasn't involved and that I needed to speak to the other employee--which I respected and did. However, George continued inserting himself into the conversation. I finally said, respectfully, that if he did not want me speaking to him or involving him, then please don't continue commenting on a conversation he had asked not to be part of. He threw his hands up and said "okay." Yet moments later, he interrupted again, saying, "He is helping YOU." I pointed out that this was exactly what I meant--he continued addressing me after specifically telling me not to address him. George then told me I was being "a little aggressive." Twice. That is where the interaction crossed a line for me. I was not yelling, threatening anyone, using profanity or being disrespectful. I was a woman asking questions and advocating for myself during my own financial transaction. Being assertive does not make a woman "aggressive." If George truly did not want to be involved, he had every opportunity to simply allow his colleague and me to finish our conversation. Instead, he repeatedly inserted himself, objected when I responded to him, continued commenting, and then characterized my response as "aggressive." I ultimately removed myself from the room because I was no longer comfortable with the interaction. This review is not about the outcome of our transaction. It is specifically about the way George communicated with us and how unnecessary and uncomfortable his behavior made the situation. I expected a much higher level of professionalism especially from someone handling people's money. read more

Fresno Lexus - This person is unprofessional, caused more problems than was helpful to the current situation. - Auto Repair Near Me - Fresno, California

First time in checking out the NEW dealership. It's slick, very modern, well laid out and super TECH oriented. Beautiful, functional areas to sit, wait, eat, lounge or whatever.... The garage where they work on the vehicles is like something on another planet! Super interesting check-in/advisors decks. Love that they don't have cheesy music pumped out and the drink/coffee station is well laid out and roomy. Now, if only my Lexus needed servicing! So glad the new ES isn't tempting me, at all! It's boxy and not as athletic and sexy as what I'm driving now! Good. I was worried there for a while until it was released! Interested in seeing what comes down the pike over the next several years! Love the brand and the awesome 'next level' service I get here with this dealership! -G read more

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Don't bother getting service quotes from Sammy. He can't remember Year make and model despite repeating 3 times. Talk to Joseph. read more

Fresno Lexus - Lexus UX 250h - OEM flooded lead acid not AGM. There is a vent tube, one view port into sulphuric acid and 5 vent caps on top. - Auto Repair Near Me - Fresno, California

THIS HAS TO BE THE BEST LEXUS DEALER IN THE WHOLE COUNTRY! I just purchased an LC 500 from their showroom here (from Sales Rep MELISSA-she WILL go above and beyond for you 100% Guaranteed) after purchasing my brand new 2026 IS 350 F Sport at Lexus Newport Beach, and then having to trade it in mainly because I realized the other Lexus dealers in California were charging mark ups on all their cars!! Grrr... Lexus of Fresno doesn't charge markup on any of their cars and they have had this best practice for years because they truly believe in volume sales and building lasting relationships with their customers! Newport Lexus had a $5,000 markup listed on their 2026 IS 350's all over their lot, and this is where I bought my Lexus from initially...Boo. You will not find markups here at Lexus of Fresno! Special Shoutouts to: Melissa (My Sales Rep), Sean (THE GSM), Aaron (Master Certified S. Manager), and Shaun (Service Manager) whom took all day to help me with my AMAZING purchase, and even supplied unbeatable pricing for additional services and VSA, etc that I wanted to purchase with my vehicle! Fresno Lexus sell their cars at their lowest transparent cost so no negotiating is necessary for New (even discounted from MSRP sticker sometimes!!) or Used cars which makes life soooo easy!!!! Let me tell you...even the Finance Manager Aaron Metry took an additional 48 hours of his day to get me financed with the LOWEST RATE than what was quoted and proposed to me during the sales process. Everyone at Fresno Lexus truly go above and beyond for the customer's BEST INTEREST, and not their own! As I had purchased a used vehicle (while trading in my New 2026 IS 350) for my dream car...I had to ensure all preventative service items were completed to OEM spec or better: Shaun with service was so detailed and accommodating with explaining what needed to be done and what can/should be done for servicing the LC 500 I just purchased. He immediately put me into a Lexus IS 350 Lexus loaner vehicle with no questions asked and immediately started work on my vehicle during my service appointment day after we had set up an appointment for full service. Everyone at Lexus Fresno really know how to make Lexus ownership feel truly special, and I have no doubt it is these very same people that make me loyal to the brand, and trust that everything will be taken care of for your vehicle from exceptional standard and beyond. Be sure to purchase your next Lexus here at Fresno Lexus and you will not be disappointed from purchase, financing, and servicing your vehicle here. 10/10 for Sales Floor 10/10 for Financing 10/10 for Service. This speaks volumes as a truly EXCEPTIONAL LEXUS DEALERSHIP in the country! I even called other dealers outside of California: AZ, Texas, NY, Florida, and they all were charging mark ups...NOT HERE AT Lexus Fresno!! 10/10 I HIGHLY RECOMMEND to BUY YOUR NEXT LEXUS HERE!! read more

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Drove in to this place with a appt was greeted by a young man. They have a beautiful showroom they offer coffee hot chocolate cold water and some snacks. They have a cute boutique that offers a-lot from purses to clothing. Even something for our little fur babies. Great customer service They were just missing a few things that Bakersfield Lexus offers but love this one too. read more

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Okay it maybe my fault not trying to escalate and get what I wanted. Things happen for a reason that's what is said. I went in for a test drive on a new Lexus IS and I loved the car. I just wanted specific specs like an all wheel drive. I understand sales wants to move what they already have. I had the same problem with Lexus in Monterey. I was questioned on why I wanted an all wheel drive vehicle and why I wanted certain color combinations. I planned on putting down well over 20,000 dollars. Sales would not help me get an all wheel drive vehicle and the one that was coming in it was not a great time frame for me. I think when I customer is planning on putting half of the sales cost of a vehicle, they should get what they want. I'm sure people have great experiences with Lexus as for me I did not. read more

Have taken my vehicle here for two services and they have really exemplified the epitome of great customer service, attention to detail, and ensured our vehicle is receiving factory recommended service. They have even washed our car, we appreciate this dealership from the service to the sales staff and will continue to make the trek to them. Service is second to none. Don't wait, get your vehicle serviced and maintained by factory trained professionals. read more

Fresno Lexus - Auto Repair Near Me - Fresno, California

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Once again at Fresno Lexus, amazing experience!! Jimmy Mendoza was awesome. Unfortunately I was ready to trade in my beautiful Lexus for something more affordable and I walked out with just that. No pressure, all questions answered, I would say I definitely left at ease and felt like was the best decision for me. I could never go anywhere else when my experiences here have been so great. Can't wait to be back in 2 years for my dream Lexus read more

Fresno Lexus - Auto Repair Near Me - Fresno, California

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Booked service 3 weeks in advance for a 3-hour window with a loaner. After a 1.5-hour drive, Advisor Justin Vang doubled the estimate to 6 hours and threatened an overnight hold, claiming the loaner I was promised somehow justified the delay. Manager Stacy Sanchez was dismissive and called the 6-hour wait "standard practice." Immediately after my 11:30 AM complaint, their internal system was manually changed to a 12 PM completion time without notice, even though work hadn't begun. I returned the loaner and waited in the lobby. I have a timestamped photo proving my car was still physically in the service bay at 3:47 PM, nearly 4 hours after their system showed a false 12:00 PM completion time. I waited over 6 hours total with my teenage son. GM Mike Gibson admitted the original 3-hour quote was "not possible" but refused to correct the false internal records or provide accountability. He also falsely claimed home delivery was offered; it was not. I have filed formal complaints with the BBB, NCDS (for binding arbitration), and the CA Bureau of Automotive Repair. I have an active case with Lexus Corporate. I am seeking truth, record correction, and accountability, not financial compensation. read more

Fresno Lexus - Car still in service at 3:47PM - Auto Repair Near Me - Fresno, California

We were ready to pull the trigger on a car. Not sure if they want to sell them at this place. Getting calls returned and doing what they said was nonexistent here. We will be buying a car in the very near future, but it will not be from Fresno Lexus. read more

Thank you, Shaun Chahbazian, for your outstanding service. I truly appreciate your professionalism and dedication, and I highly recommend working with him to anyone visiting the Lexus service department. read more

I recently bought a used 2017 Lexus CT 200h from MyCarPark.com! While I love the car, it has been well used and driven! My "Maintenance required soon" light popped on so I decided to make a stop at Fresno Lexus. I've read so many positive reviews prior to stopping in, so I was excited. I brought my car in on 1/6/25. Everyone I encountered at Lexus was very friendly and personable (amazing first impressions!) Justin Vang assisted me through out servicing. I was offered a loaner vehicle with no hesitation while my car was being serviced. The car was very fancy, it was a 2024 NX 350h. I was so grateful. My car was done on 1/7/25. Awesome service, thank you, Fresno Lexus. You all did not disappoint. read more

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I made an appointment to see a used car that had just been reduced by $2500.00. Came in, took a test drive with John, which went well. Didn't care for the color, but the car was fine. I was pre-approved by my credit union. I agreed to pay asking price and crazy expensive Lexus warranty. Wasn't enough. Dealership said I HAD to finance thru them, even though the amount of interest paid over the life of the loan was only $196.00 more than my loan. Must be a good back end deal on financing. For them. Live and learn. Elaine B. read more

All around, it was a great experience. Everyone I spoke with was professional and prompt. I did a test drive with Mike and he was great.

*This review is for their service department. Their service department is very professional. Treat you like a boss from the second you drive up till the second you leave. In fact, they follow up after to make sure your still good. Yes, it's more expensive than your average shop but you only get Lexus parts here along with the peace of mind their mechanics know exactly what they're doing and not wasting your valuable time/money. read more

Spent some time with Jimmy Mendoza at Fresno Lexus. I went there to look at a used vehicle. To my surprise I walked up and wasn't swarmed by a bunch of sales people like the last few dealerships I visited. I was politely greeted and I asked for Jimmy. They helped me get in touch with him. While I waited for Jimmy to come, I got to look around the showroom at all the new vehicles. One other person greeted me and asked if I was helped and I said yes he said great if you need anything in the meantime let me know. Everybody was very polite, the showroom was immaculate, and nice and cool. Jimmy came out and we went out to look at the vehicle. He was very upfront about pricing and anything else that I was asking about. We took the vehicle for a drive and I really liked it. We went back to the desk to talk numbers where I expected to be swindled or trying to be sold something I didn't need while crunching numbers. Jimmy ran some preliminary numbers based off of information I provided him. He wanted to give me an idea of what I would be looking at financially before actually running my credit. When the numbers looked like what I wanted, he said all right let's run it. Came back with really good numbers, better than what he even quoted me and I agreed to purchase the vehicle. Printed all the documents brought them out and explained every single page to me as I signed it. Answered all the questions that I had. Jimmy did offer gap insurance as well as bumper to bumper insurance. I denied it and that was the last you brought it up. He didn't try to force it on me or try to convince me that it was important that I purchase it. After all the documents were signed, the finance manager came over to greet me and to thank me for giving them the service. That's when I thought it was going to happen, were they try to pull fast one or try to say I need to buy these things or whatever. But much to my surprise, he just wanted to greet me and thank me for my business and to make sure I didn't have any questions about anything. It was that simple. It was a great experience and I highly recommend Fresno Lexus not just for a new car but a used car that they would have on the lot. It doesn't seem like they would have mediocre or cars that don't live up to a high enough standard on their lot. Very happy with my experience today and with the purchase of my vehicle. Plus, they gave it a fresh wash and filled up the tank for me. read more

My husband trusts this dealership to take care of our cars for service. Shout out to the stellar staff and service department: Jake, Justin, Andrew and Monique. Waiting area is clean, coffee and water is available. They are always transparent with any transaction. The showroom features the latest models. Love this dealership read more

Purchased a Certified Lexus at the end of October 2024. Love the car, didn't love the customer care we received. Salesman informed us sales manager required my credit be run for an all cash purchase. Not happy about their requirement but wanted the car so I allowed them. Come to find out, no, that's not a requirement. Extremely shady in my opinion. Three months later as I write this review, I still have not received any kind of thank you from my salesman or the dealership. Even the Chev dealership I purchased my last auto from sent a thank you box filled with great stuff. Fresno Lexus was a swing and a miss for me. read more

I've had my car serviced here 3 times and always had a positive experience. Checking in is quick. They provide me courtesy service to and back to the dealership while I'm waiting for my car to be serviced and pick me up when the car is ready. I get text updates and a little video about my car plus a nice little car wash and vacuum. I even get a small discount sometimes on the service. read more

Tevin was super friendly and the service was done quickly. Tevin kept me informed the entire process.

We were fortunate to have purchased our Lexus from Fresno Lexus. No high pressure sales, just a comfortable atmosphere. Their service department has been great to deal with. It is very easy to get an appointment for any service at a time that meets your schedule. I have been pleased with the quality of their workmanship. They always keep you informed of the progress of your service and get you back on the road in minimal time. read more

Thank you so much for the wonderful customer service I received with my 40,000 mile check up for my Lexus. Scotty went over and above! Will definitely return! read more

Awesome service from arrival to pick up! The employees were all kind and helpful! Efficient service and great complimentary coffee! I love that yall washed and vacuumed my Lexus. Thank you! read more

Fresno Lexus - 25,000 mile service - Auto Repair Near Me - Fresno, California

The service department hasn't let me down in 10 years. I arrived over 30 minutes early for a scheduled appointment, and Shaun one of the service men helped me early. I felt so guilty! I know sometimes you just want that one cup of coffee before putting on your game face!! I trust Lexus for my car care. I appreciate the coffee and water! read more

Did initial inquiry via email. After discussing trade-in of another vehicle was quoted X amount. Didn't hear from them in several weeks until I tried calling. Emailing the representative that I initially spoke with and no response. Eventually went in person with my wife with vehicle in question for trade-in. Apparently the initial Representative over quoted me and they cannot honor it. Did not try to work with me at all and advised me to sell my trade in through Carmax or some other dealer. That was the end of our transaction. read more

I was extremely pleased with the service I received from Jeff Kaita, Fresno Lexus Dealership Department. I had some issues and Jeff took care of me as if I were family. Jeff Kaita is a real asset to the Fresno Lexus Dealership, and I highly recommend him. read more

Bought my f-sport nx here! car is amazing but service isn't as great. I was first promised 5 years of warranty and gap-insurance which was then "taken back." I highly understand dealing with an older sales representative but I do not appreciate being asked if I was confused. My car was "cleaned" but had stickers inside/outside, not cleaned well at all inside or outside. I never received my second pair of keys. I bought the remote function on the app just for it not to work and told I have to fix my SOS button, diagnostic fee $260 plus repairs. I'm highly disappointed. I expected luxury service for a luxury car. read more

Brought my car for an oil change. I have now been waiting at this shiny new place for exactly 3 hours. I was called many times to remind me that I was due for an oil change; I finally agreed. Do yourselves a favor- go to a quick oil change place. This is unacceptable. read more

The service department is incredible! Jacob helped me and he was GREAT! Answered all my questions and my Lexus had a multi point inspection. Everything came out good and it gave me a peace of mind, THANK YOU JACOB! read more

I was here a few days ago shopping around but no one greeted me nor seem to want to help me. I asked for a sale's rep and no one ever came to me. I wanted to purchase a car but I decide to take my business across the street to Acura and was greeted and helped right away. read more

Absolutely HATE the new location!! It's like fool's gold, it's shiny, pretty and sparkly, but once you take a good look at it, it's for show only. There's absolutely no privacy. In the last location, there's small offices for finance, service, and consultation. Right now you cannot even whisper without everybody listening in. When I checked in for the service, other workers and customers were only arm reach away. We talked over one another. Others could see my informations. In the old office I could sit down when the agents pulled out my information. In the new location I had to stand at the counter waiting. There's not even plastic dividers between me and other customers. It's worse than DMV!! When I wanted to buy a new car I could hear and see other people in the next cubicle. When I was making tens and thousands dollars of deal I did not appreciate that my convulsions were not private. The restroom is way at the end of the building. It's not as convenient as the one in the old building. There's no reason to have small high tables and bar stools. You're selling cars not coffee or French fries. Smalls cubicles with phone chargers or more comfortable sofas with TV will be more practical. The new location was built and designed without having customers in mind. After wasting so much money on impartial stuffs, at lease you could spend a little money on building walls and doors for the financial department and the customers services. read more

Jimmy Mendoza was amazing to work with! He made the car-buying process easy, stress-free, and even enjoyable. He's honest, knowledgeable, and genuinely cares about helping his customers. Highly recommend read more

Fresno Lexus - Auto Repair Near Me - Fresno, California

My go to guy has been Scotty at Fresno Lexus. Lately the alarm on my Lexus has been going off without reason, so as soon as I called him, he was ready for my arrival, gave me a loaner car, and has focused on having mine serviced. Throughout the time of service, Scotty has been updating me, while in the meantime, I am well taken care of driving in luxury. read more

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Routine service is always efficient. We have owned Lexus vehicles for many years and have only needed two very minor repairs. The vehicles are extremely well made. read more

Just moved to the area and getting my 20,000 mile service and had made my appointment Online. I was hoping to come in a little bit earlier than requested but was not able to since they were booked up. That was fine. I checked out the waiting area and it was a little on the small side. They have free water and a Keurig coffee maker. They do have a small outdoor area that you can sit and wait in a covered area but the seats look sad and well used. read more

Fresno Lexus - Outdoor covered waiting area. - Auto Repair Near Me - Fresno, California

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Excellent service every time! Greeted as soon as I arrive and get me in immediately nearly every appointment. Friendly and professional!

I'm always made to feel important between phone calls text and emails. I am very well informed of the process they send you a diagnostic video so you can actually see what they're talking about if you need repairs overall great experience. read more

Great customer service they kept me up to date on the service of my vehicle and made me feel at home while waiting for my vehicle to be serviced. read more

since buying my car back in 2020 all my experience with Lexus have been great. They really treat you with great customer service and respect and that's very hard to by these days. read more