THIS HAS TO BE THE BEST LEXUS DEALER IN THE WHOLE COUNTRY! I just purchased an LC 500 from their showroom here (from Sales Rep MELISSA-she WILL go above and beyond for you 100% Guaranteed) after purchasing my brand new 2026 IS 350 F Sport at Lexus Newport Beach, and then having to trade it in mainly because I realized the other Lexus dealers in California were charging mark ups on all their cars!! Grrr... Lexus of Fresno doesn't charge markup on any of their cars and they have had this best practice for years because they truly believe in volume sales and building lasting relationships with their customers! Newport Lexus had a $5,000 markup listed on their 2026 IS 350's all over their lot, and this is where I bought my Lexus from initially...Boo. You will not find markups here at Lexus of Fresno! Special Shoutouts to: Melissa (My Sales Rep), Sean (THE GSM), Aaron (Master Certified S. Manager), and Shaun (Service Manager) whom took all day to help me with my AMAZING purchase, and even supplied unbeatable pricing for additional services and VSA, etc that I wanted to purchase with my vehicle! Fresno Lexus sell their cars at their lowest transparent cost so no negotiating is necessary for New (even discounted from MSRP sticker sometimes!!) or Used cars which makes life soooo easy!!!! Let me tell you...even the Finance Manager Aaron Metry took an additional 48 hours of his day to get me financed with the LOWEST RATE than what was quoted and proposed to me during the sales process. Everyone at Fresno Lexus truly go above and beyond for the customer's BEST INTEREST, and not their own! As I had purchased a used vehicle (while trading in my New 2026 IS 350) for my dream car...I had to ensure all preventative service items were completed to OEM spec or better: Shaun with service was so detailed and accommodating with explaining what needed to be done and what can/should be done for servicing the LC 500 I just purchased. He immediately put me into a Lexus IS 350 Lexus loaner vehicle with no questions asked and immediately started work on my vehicle during my service appointment day after we had set up an appointment for full service. Everyone at Lexus Fresno really know how to make Lexus ownership feel truly special, and I have no doubt it is these very same people that make me loyal to the brand, and trust that everything will be taken care of for your vehicle from exceptional standard and beyond. Be sure to purchase your next Lexus here at Fresno Lexus and you will not be disappointed from purchase, financing, and servicing your vehicle here. 10/10 for Sales Floor 10/10 for Financing 10/10 for Service. This speaks volumes as a truly EXCEPTIONAL LEXUS DEALERSHIP in the country! I even called other dealers outside of California: AZ, Texas, NY, Florida, and they all were charging mark ups...NOT HERE AT Lexus Fresno!! 10/10 I HIGHLY RECOMMEND to BUY YOUR NEXT LEXUS HERE!! read more

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Don't bother getting service quotes from Sammy. He can't remember Year make and model despite repeating 3 times. Talk to Joseph. read more

Fresno Lexus - Lexus UX 250h - OEM flooded lead acid not AGM. There is a vent tube, one view port into sulphuric acid and 5 vent caps on top. - Auto Repair Near Me - Fresno, California

Drove in to this place with a appt was greeted by a young man. They have a beautiful showroom they offer coffee hot chocolate cold water and some snacks. They have a cute boutique that offers a-lot from purses to clothing. Even something for our little fur babies. Great customer service They were just missing a few things that Bakersfield Lexus offers but love this one too. read more

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Booked service 3 weeks in advance for a 3-hour window with a loaner. After a 1.5-hour drive, Advisor Justin Vang doubled the estimate to 6 hours and threatened an overnight hold, claiming the loaner I was promised somehow justified the delay. Manager Stacy Sanchez was dismissive and called the 6-hour wait "standard practice." Immediately after my 11:30 AM complaint, their internal system was manually changed to a 12 PM completion time without notice, even though work hadn't begun. I returned the loaner and waited in the lobby. I have a timestamped photo proving my car was still physically in the service bay at 3:47 PM, nearly 4 hours after their system showed a false 12:00 PM completion time. I waited over 6 hours total with my teenage son. GM Mike Gibson admitted the original 3-hour quote was "not possible" but refused to correct the false internal records or provide accountability. He also falsely claimed home delivery was offered; it was not. I have filed formal complaints with the BBB, NCDS (for binding arbitration), and the CA Bureau of Automotive Repair. I have an active case with Lexus Corporate. I am seeking truth, record correction, and accountability, not financial compensation. read more

Fresno Lexus - Car still in service at 3:47PM - Auto Repair Near Me - Fresno, California

First time in checking out the NEW dealership. It's slick, very modern, well laid out and super TECH oriented. Beautiful, functional areas to sit, wait, eat, lounge or whatever.... The garage where they work on the vehicles is like something on another planet! Super interesting check-in/advisors decks. Love that they don't have cheesy music pumped out and the drink/coffee station is well laid out and roomy. Now, if only my Lexus needed servicing! So glad the new ES isn't tempting me, at all! It's boxy and not as athletic and sexy as what I'm driving now! Good. I was worried there for a while until it was released! Interested in seeing what comes down the pike over the next several years! Love the brand and the awesome 'next level' service I get here with this dealership! -G read more

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Have taken my vehicle here for two services and they have really exemplified the epitome of great customer service, attention to detail, and ensured our vehicle is receiving factory recommended service. They have even washed our car, we appreciate this dealership from the service to the sales staff and will continue to make the trek to them. Service is second to none. Don't wait, get your vehicle serviced and maintained by factory trained professionals. read more

Fresno Lexus - Auto Repair Near Me - Fresno, California

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I made an appointment to see a used car that had just been reduced by $2500.00. Came in, took a test drive with John, which went well. Didn't care for the color, but the car was fine. I was pre-approved by my credit union. I agreed to pay asking price and crazy expensive Lexus warranty. Wasn't enough. Dealership said I HAD to finance thru them, even though the amount of interest paid over the life of the loan was only $196.00 more than my loan. Must be a good back end deal on financing. For them. Live and learn. Elaine B. read more

I recently bought a used 2017 Lexus CT 200h from MyCarPark.com! While I love the car, it has been well used and driven! My "Maintenance required soon" light popped on so I decided to make a stop at Fresno Lexus. I've read so many positive reviews prior to stopping in, so I was excited. I brought my car in on 1/6/25. Everyone I encountered at Lexus was very friendly and personable (amazing first impressions!) Justin Vang assisted me through out servicing. I was offered a loaner vehicle with no hesitation while my car was being serviced. The car was very fancy, it was a 2024 NX 350h. I was so grateful. My car was done on 1/7/25. Awesome service, thank you, Fresno Lexus. You all did not disappoint. read more

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My husband trusts this dealership to take care of our cars for service. Shout out to the stellar staff and service department: Jake, Justin, Andrew and Monique. Waiting area is clean, coffee and water is available. They are always transparent with any transaction. The showroom features the latest models. Love this dealership read more

Purchased a Certified Lexus at the end of October 2024. Love the car, didn't love the customer care we received. Salesman informed us sales manager required my credit be run for an all cash purchase. Not happy about their requirement but wanted the car so I allowed them. Come to find out, no, that's not a requirement. Extremely shady in my opinion. Three months later as I write this review, I still have not received any kind of thank you from my salesman or the dealership. Even the Chev dealership I purchased my last auto from sent a thank you box filled with great stuff. Fresno Lexus was a swing and a miss for me. read more

I've had my car serviced here 3 times and always had a positive experience. Checking in is quick. They provide me courtesy service to and back to the dealership while I'm waiting for my car to be serviced and pick me up when the car is ready. I get text updates and a little video about my car plus a nice little car wash and vacuum. I even get a small discount sometimes on the service. read more

Tevin was super friendly and the service was done quickly. Tevin kept me informed the entire process.

Did initial inquiry via email. After discussing trade-in of another vehicle was quoted X amount. Didn't hear from them in several weeks until I tried calling. Emailing the representative that I initially spoke with and no response. Eventually went in person with my wife with vehicle in question for trade-in. Apparently the initial Representative over quoted me and they cannot honor it. Did not try to work with me at all and advised me to sell my trade in through Carmax or some other dealer. That was the end of our transaction. read more

We were fortunate to have purchased our Lexus from Fresno Lexus. No high pressure sales, just a comfortable atmosphere. Their service department has been great to deal with. It is very easy to get an appointment for any service at a time that meets your schedule. I have been pleased with the quality of their workmanship. They always keep you informed of the progress of your service and get you back on the road in minimal time. read more

Thank you so much for the wonderful customer service I received with my 40,000 mile check up for my Lexus. Scotty went over and above! Will definitely return! read more

Awesome service from arrival to pick up! The employees were all kind and helpful! Efficient service and great complimentary coffee! I love that yall washed and vacuumed my Lexus. Thank you! read more

Fresno Lexus - 25,000 mile service - Auto Repair Near Me - Fresno, California

The service department hasn't let me down in 10 years. I arrived over 30 minutes early for a scheduled appointment, and Shaun one of the service men helped me early. I felt so guilty! I know sometimes you just want that one cup of coffee before putting on your game face!! I trust Lexus for my car care. I appreciate the coffee and water! read more

Absolutely HATE the new location!! It's like fool's gold, it's shiny, pretty and sparkly, but once you take a good look at it, it's for show only. There's absolutely no privacy. In the last location, there's small offices for finance, service, and consultation. Right now you cannot even whisper without everybody listening in. When I checked in for the service, other workers and customers were only arm reach away. We talked over one another. Others could see my informations. In the old office I could sit down when the agents pulled out my information. In the new location I had to stand at the counter waiting. There's not even plastic dividers between me and other customers. It's worse than DMV!! When I wanted to buy a new car I could hear and see other people in the next cubicle. When I was making tens and thousands dollars of deal I did not appreciate that my convulsions were not private. The restroom is way at the end of the building. It's not as convenient as the one in the old building. There's no reason to have small high tables and bar stools. You're selling cars not coffee or French fries. Smalls cubicles with phone chargers or more comfortable sofas with TV will be more practical. The new location was built and designed without having customers in mind. After wasting so much money on impartial stuffs, at lease you could spend a little money on building walls and doors for the financial department and the customers services. read more

Brought my car for an oil change. I have now been waiting at this shiny new place for exactly 3 hours. I was called many times to remind me that I was due for an oil change; I finally agreed. Do yourselves a favor- go to a quick oil change place. This is unacceptable. read more

Bought my f-sport nx here! car is amazing but service isn't as great. I was first promised 5 years of warranty and gap-insurance which was then "taken back." I highly understand dealing with an older sales representative but I do not appreciate being asked if I was confused. My car was "cleaned" but had stickers inside/outside, not cleaned well at all inside or outside. I never received my second pair of keys. I bought the remote function on the app just for it not to work and told I have to fix my SOS button, diagnostic fee $260 plus repairs. I'm highly disappointed. I expected luxury service for a luxury car. read more

I was extremely pleased with the service I received from Jeff Kaita, Fresno Lexus Dealership Department. I had some issues and Jeff took care of me as if I were family. Jeff Kaita is a real asset to the Fresno Lexus Dealership, and I highly recommend him. read more

The service department is incredible! Jacob helped me and he was GREAT! Answered all my questions and my Lexus had a multi point inspection. Everything came out good and it gave me a peace of mind, THANK YOU JACOB! read more

Routine service is always efficient. We have owned Lexus vehicles for many years and have only needed two very minor repairs. The vehicles are extremely well made. read more

Jimmy Mendoza was amazing to work with! He made the car-buying process easy, stress-free, and even enjoyable. He's honest, knowledgeable, and genuinely cares about helping his customers. Highly recommend read more

Fresno Lexus - Auto Repair Near Me - Fresno, California

*This review is for their service department. Their service department is very professional. Treat you like a boss from the second you drive up till the second you leave. In fact, they follow up after to make sure your still good. Yes, it's more expensive than your average shop but you only get Lexus parts here along with the peace of mind their mechanics know exactly what they're doing and not wasting your valuable time/money. read more

Excellent service every time! Greeted as soon as I arrive and get me in immediately nearly every appointment. Friendly and professional!

I'm always made to feel important between phone calls text and emails. I am very well informed of the process they send you a diagnostic video so you can actually see what they're talking about if you need repairs overall great experience. read more

Great customer service they kept me up to date on the service of my vehicle and made me feel at home while waiting for my vehicle to be serviced. read more

since buying my car back in 2020 all my experience with Lexus have been great. They really treat you with great customer service and respect and that's very hard to by these days. read more

Service is great , Justin was very helpful and professional provide you with complete information

My go to guy has been Scotty at Fresno Lexus. Lately the alarm on my Lexus has been going off without reason, so as soon as I called him, he was ready for my arrival, gave me a loaner car, and has focused on having mine serviced. Throughout the time of service, Scotty has been updating me, while in the meantime, I am well taken care of driving in luxury. read more

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After feeling disgruntled with my current car for quite some time, I decided to start shopping for a new car. I stopped by all the dealerships in the Palm/Herndon area. One of our first stops was Lexus (I had gone with a friend). I have to admit that I was not impressed with the person we were greeted by. He didn't seem very knowledgeable and also didn't seem very eager to help me navigate my situation. We left in under 10 minutes and we both weren't feeling it. He never gave me a card so I don't remember his name. I basically wrote off Lexus. After another 2-3 weeks of shopping around, I had decided on an Acura but before I made the final decision , I decided to give Lexus one more shot. I had purchased a Lexus from Fresno Lexus many years ago with a good experience so thought maybe my most recent experience was a fluke. This time it was completely different. I had made an appointment online and was assigned to Dominic and it was a wonderful experience. I test drove two completely different vehicles and he helped me through narrowing down what I really wanted. He understood that I was hesitant to sell my current car (so didn't apply pressure) but still answered all questions and helped any way he could. I ended up buying a car that day...which wasn't my intention but I was prepared if all the stars aligned. Dominic has still continued to follow up, even post sale. I highly recommend him. My only complaint about the process (not Dominic) was how excruciatingly long it was. I know buying a car is never a quick thing, but my appointment was at 11:00am and it was sunset before I drove off with my car. There was only a two hour respite when I had to go home to let my dog out and they had to get the car from the roof and make it pretty. So in all, it was around a 7 hour process. Granted this included test drives, but I was so mentally exhausted by the end of the it, and was trying to beat the clock so I could leave before it was completely dark, that I really couldn't even enjoy the experience of driving it off the lot. Aside from that, I have no complaints about the experience and I couldn't have asked for a better sales associate. Thanks Dominic for providing excellent service. read more

I came here in December '24 looking at vehicles. I was extremely hesitant and had prolonged my car purchase for as long as possible due to the negative connotation of car salesmen. Unfortunately, I had no choice but to venture to the car lots however, rather than be greeted with an overbearing 'salesy' associate, I had the wonderful pleasure of working with Melissa. It ending up being the BEST first-time, solo car buying experience for me and I will recommend everyone in Fresno to ask for her. She made the experience enjoyable, was extremely attentive while giving me space to explore and answered all of my questions even if they seemed mundane. Highly recommend! read more

I just purchased a new Lexus from Fresno Lexus. The experience I had dealing with Irene Lewy both over the phone and in person was fantastic. I had placed a deposit to get on a waitlist for a highly allocated car and Irene was able to get us the car we wanted at the price we discussed with no last minute add-ons or gotchas. She was a gem and my whole experience was excellent. Would highly recommend Irene and her team. read more

I would only take my car to Fresno Lexus. Great communication and service. Extremely happy with them!

Excellent service from Scotty. Very informative and communicated with me timely on the service performed. Their shuttle service was quick and very convenient. Highly recommend this dealership and service dept . read more

Extremely happy with the used car internet sales department. this dealer had a rare older toyota tundra truck that came to their lot as a trade in and I was able to buy it from them. There were a couple of issues with it being such and older vehicle and also not a lexus but this dealer went above and beyond helping me out and reimbursing me for a couple of missing items from my purchase. I highly recommend them. Gary read more

I couldn't be more impressed with the level of professionalism and care that my car and I receive at Fresno Lexus. From the moment you walk in you are greeted warmly and made to feel like a valued guest. Scotty goes above and beyond to make sure everything is perfect before I drive off of the lot. This dealership truly reflects the reputation of luxury and reliability in every way. If you're in the market for a Lexus, I highly recommend visiting Fresno Lexus! read more

Negative. Don't take your car there. They do a crappy job and charge way too much. Customer care really sucks.

Just moved to the area and getting my 20,000 mile service and had made my appointment Online. I was hoping to come in a little bit earlier than requested but was not able to since they were booked up. That was fine. I checked out the waiting area and it was a little on the small side. They have free water and a Keurig coffee maker. They do have a small outdoor area that you can sit and wait in a covered area but the seats look sad and well used. read more

Fresno Lexus - Outdoor covered waiting area. - Auto Repair Near Me - Fresno, California

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