2.3.26 I took my Rav4 in for a safety recall fix. The staff was fantastic! It took about 4 hours. (I left and came back) Cost, thankfully, was none. I'm always concerned about "other" work they need to do. I appreciate them not trying to add on. Times are tough. I'd go back. read more

Called for a rental and answered by Natalia never got a call back and made a pointless drive there just to not find anyone at service who deals with rentals. read more

Wow! This dealership is so professional and easy to work with! My dealership in San Diego couldn't get me the Toyota Sienna I was looking for and I got in touch with Elizabeth @Madera Toyota. She found the car that I wanted, set it aside for me, processed all of the paperwork online via email and had the car waiting for me when I arrived. Her boss, Alex, even picked me up at Fresno Airport. They made the buying process so easy. I highly recommend Madera Toyota and Elizabeth. read more

Madera Toyota Chevrolet - 2026 Toyota Sienna XLE AWD - Auto Repair Near Me - Madera, California

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Wonderful experience today! Very tough negotiating but in the end, I walked away very satisfied. Great work Meng! Special call out to Robert! Thanks guys... read more

Madera Toyota Chevrolet - Tony (Me) in front of my new 2025 Chevy Equinox EV. No more gas pumps??? What does that mean? (My first EV!!) - Auto Repair Near Me - Madera, California

They charge $225 per hour! And they don't tell you this until after the job is done. I can't trust them anymore. I spent more than a$1000 for a job that was probably $300 :( read more

Bought a car from there about a year ago , practically begged me to buy the extended warranty with the car , fast forward a year later , they had lied about the warranty and how it works . Ended up getting my car serviced there , and now I'm getting the run around about when it Will be ready. Date has been pushed back three times . Side not , the vehicle came with damage I didn't initially see , when mentioned to the sales rep , he stopped texting me. read more

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Miguel Flores helped me get my car taken care of last visit and he was very helpful and knowledgeable on my service needs, I'll be back for my next service! read more

I came in looking to trade my car to lease a truck, unsure of how leases work. Meng was more than willing to answer all of my questions about leases as well as the trims on the Tacomas. When everything got down to the nitty-gritty, Meng fought for me to be able to get the truck that i had the most interest in, for the best price i could've gotten. read more

First off. Meng did a great job as a sales rep. Management needs to understand and appreciate customer loyalty. I bought many vehicles here and referred several people. read more

Bryan helped me with an oil change, and answered some questions I had. Good experience. Short wait time.

Sold my family and inoperable vehicle, says warranty will not cover a new engine even though it has been in their care since the purchase. Will not grant us rentals or an out, we figured this out within the initial month of the purchase it has been 9 months and we are still being forced to make payments. Never shop here. Zero customer care. read more

After having a horrible experience with Hanford Toyota this place was a breath of fresh air! Manny and Robert were great and made my whole car buying experience smooth and worry free! They explained everything and updated me throughout the whole process. Great communication. I love my new car! read more

After having such a terrible time with Hanford Toyota, it was a pleasure to deal with the dealership that was honest upfront and a pleasure to work with. Dealerships such as Hanford Toyota are ones that give dealerships such a bad name. I highly encourage anyone looking for a Toyota to go anywhere, but Hanford Toyota. read more

Our sales guy Meng was friendly, responded quickly whenever I had questions, and was not pushy. He was willing to work with me, especially when I explained that I couldn't make a down payment, and he showed flexibility in accommodating my situation. However, I felt somewhat pressured into adding all of the optional extras, and the floor manager was less flexible during the final stages of the process. Overall, Meng's customer service was great, but there could be more transparency and less pressure in the sales process. I also found it easy to trade in my old car, which made the overall process smoother. If you decide to buy from here, be sure to ask for Meng. When it was time to sign the paperwork for financing, Robert informed me that he had found a lower monthly payment and a more favorable APR, which was a nice surprise. I would have given this experience 5 stars if I hadn't felt like I was being lied to by the sales floor manager. read more

Highly unprofessional a group of people. They will bait and switch you, change the prices pressure you to get something you don't want. Basically every crappy sales tactic you can imagine and the sales manager there is the worst I've ever experienced. I've purchased 50+ cars in my lifetime and this was by far the worst experience I've ever had at a car dealership. I sent my elderly parents in there, and they completely tried to take advantage. Shameful. Do not waste your time and visit this place. We will be filing complaints with the Better Business Bureau. read more

We just purchased a new Toyota Highlander at Madera Auto Center and we love both our new car and the great service we received from all we came in contact with. No games, they answered all our questions completely and they listened very well to our wants and directed us to what we wanted instead of what they wanted to sell me. Doing this gave Madera Auto Center great credibility in my books making the purchase decision much more pleasurable. read more

Madera Toyota Chevrolet - 2023 Toyota Highlander Limited We just bought it and love the car and the professional friendly service at Madera Auto Center. - Auto Repair Near Me - Madera, California

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DO NOT TAKE YOUR VEHICLE HERE!! This is a shady group of people. Not only was our "Representative", Jerod, useless. They practically refuse to let you speak to management. Jerod told us that our warranty covered a brand new transmission, we just had to drive 1,000 miles and wait 45 days. So of course we did just that. Then we bring it back, receive NO communication from him for days and finally he gets back to us, "the warranty won't cover, it's a pre-existing condition". Throughout the weeks they had my vehicle they communicate little to nothing with us. At this point I did not trust them to have or work on my vehicle and we had to just show up to pick it up because we cannot get in contact with anyone and again we are denied access to a management and no one answers their phones or calls back. They forced us to pay $1694 to release the car. So we pay in protest and what do you know? Car is sitting in the service lot with a tag do not start because the transmission pan was left completely disassembled. They provide no rental, no communication and just plain bad business! Not only are we out so much time and money but my vehicle is not even fixed. Do not trust these people! read more

Please avoid buying Chevy vehicles, they put low quality paint and you will regret it down the road. We bought a brand new 2017 Chevy Malibu from this dealership and within the first 3 years the vehicles clear coat was completely gone on the hood, roof & trunk and now barely 5 years after owning the Malibu the paint is completely ruined. Also the black door appliqué is ruined on all 4 doors, moisture and soap from car washes get in between the black plastic pieces and looks worse over time. This is a problem with all Malibu's if you research online. It's frustrating and I seriously can't believe the paint didn't last even 5 years. Especially on a brand new car. So if you purchase a Chevy vehicle plan on getting a new paint job the first few years to correct Chevy's problem. read more

i would not take a vehicle to get serviced for anything at Madera Auto Center! I had been taking my car to them for maintenance since I first purchased it and they always tried to have me pay for extra things the cat didn't need because it was a new car. They try to take advantage of especially if your a female because the figure you don't know anything about vehicles. When I took my vehicle in for a diagnostic to check on something they said they couldn't find anything wrong and wanted to charge me $700 for what they thought might be the problem. I refused the service at the time because I wanted to check on my warranty. when I asked the mechanic if there was anything else wrong with the car that they were able to diagnose he said no and that it would be ok to wait on the service they had mentioned. When the car started running poorly I took it to a diagnostic specialist and that's when they told me that it would need a new transmission because the mechanic who had checked on it last had left the cap off and it had leaked transmission oil out and ruined it and the repair bill would be $6000. I called Madera Auto Center and spoke with a manager in the service department and sent him a copy of the service record from the auto shop I took it to and their response was that they were not liable, when they should be because if one of their mechanics had not left the cap off on the cars transmission there would not have been a leak and the car transmission would not have been ruined! i would advise against taking a vehicle to Madera Auto Center they were negligent with my car and maybe with others also and they won't take responsibility for it! read more

I have noticed the service has gone down, the last year or so. It's the little things that are missing. took car one time and the service department found two lights out , said they would order and call when the parts arrived. Never got a call from Toyota, Hey things happen. Next service. same lights out ,but technician did not find any lights brunt out. Do mechanics that have enough time to make the checks? I guess I need to go to the after market store, for replacements. When I first purchased tires, at Madera rotation was free. Now Toyota charges to rotate tires. over the life of the tires, you could buy another set. Remember, it's the little things that keep customers coming back. read more

It was an excellent experience buying a car form this. dealership . Very honest, straightforward and polite staff. They made sure I was satisfied with the purchase. I really appreciate Joey, Lupe, Anele, the sales manager and the service team. I highly recommend buying a car from this dealership. read more

So I am really late to writing this review but as I admired my husband's car I remembered I never wrote this. In December my husband and I decided it was time for a new car. Being the obnoxious car guy that he is, he had his mind set on the new 2022 GR86, but not just any GR86, it HAD to be a red one and it HAD to be manual. Anyone trying to get this car knows that it is hard enough finding the car itself, let alone in red. I called every dealership in California and even started looking in other states out of pure desperation. Each place told me the same thing, I was looking for a unicorn. By some miracle, after looking online at 2 in the morning, I came across something on Carsoup and figured "what do I have to lose?" The very next day, not even a few hours into the morning, I get a call from this wonderful center telling me they just so happened to have this exact car coming in. Now Madera is 5 hours away from where we live and no dealerships were ever willing to hold the car for us. I asked if there was any way they could hold the car and my husband and I would drive down the very next day and put down the deposit. They told me this isn't normally something they do, but they could tell just how important this was to us and told us they would keep it for us until we got there because we were coming from so far. We came the very next day after bracing that drive and worked with Alex. Alex walked us through everything and just like that, BAM! That unicorn was finally ours. Considering the times we're are in, the MSRP was incredibly reasonable, especially compared to most dealerships. The car itself did not come in for a few weeks after that, but everyone was so incredibly wonderful. They were the only dealership that really worked with us and knew how in demand this car was, yet they kept it an entire day just because they knew we were racing down 5 hours to come purchase it. My husband is absolutely IN LOVE with his car. I thank my lucky stars every day for this amazing place, as I know without them, there is no way I could have made my husband'a dreams come true. If it wasn't so far away, we could come to them for every car purchase in the future! read more

Madera Toyota Chevrolet - Auto Repair Near Me - Madera, California

Woohoo! As good as it gets!" Seriously, this place is great. My wife and I had been searching for a new (to us) Jeep Rubicon, and preferable a 2012 model. (285 horse power, YEA...) Found this one on cars.com at MAC (Madera Auto Center). This Jeep had low miles, nice options, was very clean and incredibly priced. I chatted/texted with Brandon on Saturday afternoon. Later that evening after discussing the final "out the door" price including my trade-in, we made the decision to go for it first thing Sunday morning!!! It was about a 120 mile drive from home, and we had plans for a BBQ with friends later in the afternoon. We arrived about 10-15 minutes before the dealership opened, and were nicely greeted by Brandon. Jason quickly took our trade-in for a drive and inspection, while we test drove the new Rubicon. Wow, better than expected. It was spotlessly clean, drove really nice. My wife and I sat down with Brandon, and all the numbers were spot on as expected. Next step to finance with Ryan. Easy-breasy.... Signed our names about a million times, lol. And we were on our way to see friends. Madera Auto Center is easy to find, clean and comfortable, the staff and spectacular. I named the three individuals that we worked directly with, and I know there were many others working to make this a "top notch" experience yesterday as well. Their concern for customer satisfaction is very apparent. They should be proud, as should all the staff, management and owners of this business. I would highly recommend doing business with MAC. read more

Madera Toyota Chevrolet - Auto Repair Near Me - Madera, California

Bought a 2020 Highlander from this dealership a year ago and customer service was HORRIBLE, but I bought the car anyway . Came back today (year later) for my annual inspection and car wash. I must admit they are very consistent with HORRIBLE customer service. Just know having an appointment means nothing at MADERA AUTO CENTER. I spend half my day there just to leave with the service half done. I will never be back!! read more

This dealership is not worthy taking your vehicle too my truck transmission was acting up sonó took it in warranty fixed the transmission everything great for warranty paying but after I get my truck back AC doesn't work at all truck still messing up and check engine lights come on after it getting fixed and they don't want to be responsible for any of it worst dealer and service and mechanics read more

You want your engine cleaned? Take it somewhere else and pay more money unless you want a half-assed job for a cheap price and do not mind wasting your time. Their definition of "engine cleaning" is different than mine. It appears they wiped down the top of the intake manifold, hoses, and the top of the engine bay and then slathered only the most visible plastic/rubber parts with armorall. I seen no evidence of cleaning and/or power washing the block, heads, valve covers, etc. I could have paid a teenager $20 to do the same job. My advice to Madera Auto Center is to be more descriptive of the job. It is not "engine cleaning". Better yet, do a better job, indicative of a car dealer and charge accordingly. I would have paid more money had I known it was going to be a half-assed job. Kitty said I could bring the vehicle back next week for a "touchup". I do not have time for that. read more

I just read the comment made by Marty M@ madera auto center. Is this your standard comment you tried to address all concerns as they happened. You are not transparent you are not timely (example) you 5 days each time to miss diagnose my truck timely is Sierra Motors in Jamestown Ca. 2 days to diagnose and fix it. Professionalism and honesty not with me. Sill a negative 5 star. All customers be vigilant about everything to do with your vehicle inside and out. read more

I purchased my new first car here on my own and all I have gotten is a headache. It began making noises immediately. GM suggested a quick fix but it did not work. I could never get a rental while the so repairs happen could. They always said no. Even though it was being paid with my policy. The noise continues they always brush me off or quote lots of prices at me knowing I can not afford them. Almost had major accidents with a brand new car! brakes skipped and still no fix. Brakes skipped and hit a pole and they still do not want to be responsible. Service dept intimidates you with outrageous amounts, never fixed anything I was sold a lot lemon period. They lied on the paperwork,saying I refused. I did not refuse, I refused the prices I would have pay to get my car fixed. Trying to make me get the same alignment within three weeks. If it was done at all, they would not say that it is needed. I always had oil change on time, but with warrenties and extended coverages two months out of the gate was pretty quick. I missed job interview in Arizona they knew it still took back the rental. With the plan I carry, this whole two years I should have had a rental, a drop off and or pick up as promised. I received nothing but excuses. And this was way before pandemic. I have lost sleep, grades, peace, money and trust in car dealerships. This dishonesty extends to both dealers Madera and Fresno.The over charges when they never worked on my car, the disrespect of having an appointment and their buddies walk up and do what they want right in your face. I want compensation for two years of anguish and humiliation. My money and tips spend just like everyone else's. Why are they evil and disheartening. I don't get it . They are supposed to be in business to make money, not throw it and customers away. read more

Madera Auto Center's slogan is "We'll Keep You Coming Back." After recently purchasing a Toyota 4Runner here, my family and I can confidently say that the staff at Madera truly live up to that slogan because of the experience that far exceeded our expectations. When I contacted Madera Auto Center about a 2018 4Runner, I was already impressed with the correspondence between Lisa Dodd and I because she was so polite, professional, and knowledgeable. She was such a pleasure to work with, and because of that we did not hesitate to work with the dealership despite being 130 miles away from them. Unfortunately, we never got to meet Lisa because she was on vacation, but I'm glad to say our positive experience was maintained when she referred us over to Direct Salesperson Houa Xiong, who was really personable, well-mannered, and just a great person to work with! He had the car ready for us as soon as we arrived, and he made the transition into the finance office seamless. Lupe Martinez, the finance manager, explained the options for extended warranties/service packages and offered us packages that were actually catered to our needs. On our way back home we were even thanked by Lisa even though she was on vacation. Madera Auto Center was a breath of fresh air compared to other dealerships. They are a family-owned business, and one of the few dealerships that still understands that the core of their business is based on the relationship with the customers. They really put their customers first, which was evident by the way Lisa, Houa, Lupe and the rest of the staff treated us when we bought our 4Runner. I'm convinced that those who purchase a car will have an outstanding experience, and it will be so exceptional that they'll keep you coming back :). read more

They lie and sell defective vehicles and do not want to fix them. They will give you the run around. They do not inspect them before selling. They LiE. They sell LEMONS. Isabell(with sales) is a liar. Kitty(in service) is also a liar. Management................Liars!!!! Mechanics do not do their job right. Check your vehicle before you leave!!! Something may fall off, break, leak, or........... TOYOTA WOULD BE ASHAMED OF YOU!!!! SHAME ON ALL OF YOU!!!!!!! read more

Horrible service from KITTY had to take my truck into warranty the lady never offered me a rental car for a week then she continued to give me the run around gave me a rental car after 8 days of being in the shop said my truck would be done Monday well it's Monday and she tells me the truck isn't done and I have to return the rental car or I would have to pay no customer service at all so again I will be with out a vehicle for 9 total days if my truck will even be done tomorrow will never by a car from them again and I will let my friends and family know!!!! We have bought 5 vehicles from them and done service with them for 20 yrs never again will I deal with them if it would I'd do a zero star they are lucky they're getting a 1 Star!!!! Also note this isn't the first complaint someone has had on her!!!! read more

I honestly can't believe I am the 1st reviewer for this company. I have dealt with MANY different dealerships in the past and I have never had as fine an experience as I did last week with MAC. They went above and beyond to make sure I was totally taken care of and gave me a great deal on a mint condition vehicle. Truly an outstanding transaction. Thanks so much Danny, Lisa, and Renzy! You guys are an example of what an auto dealer should be! read more

Unfortunately I have decided to end my relationship with you place of business. You're staff has been great at times however the end result finalized my decision. Although my vehicle is within its "Bumper to Bumper Warranty", I've purchased your Extended "Platinum Warranty" & I purchased your Extended "Service Warranty" you still charge me a diagnostic fee when my less than 2 year old purchased new Toyota has a "Check In Engine Light." To add insult to injury after I conveyed my dissatisfaction to your front counter service representative responds she, "You have a nice day (condescending). ***Update: I appreciate your response upon research it has been brought to my attention that you have had a history of "waiving" service fees to some of your customers as a "courtesy." It is unfortunate that I did not receive the same courtesy especially after the purchase of "2" new vehicles. In addition it is unfortunate that your place of business has retaliated against us for conveying dissatisfaction with your customers services after we have made several attempts to resolve the issue at state at the lowest level. We have spoken of this matter with a few of your competitors only to be welcomed as future customers. This has truly been a learning lesson for my family and I hopefully it has been the same for you. Regards, Regards, read more

Just purchased a 2013 Scion FR-S this weekend. I went here on a recommendation from a friend and I am glad I did! Really great experience. Staff was extremely friendly and gave me a very good deal. Very low-pressure as well. Ramzy was very knowledgeable about the car and was very helpful. We'll be back again for our next vehicle purchase, I'm sure. read more

I was a first time car buyer and after months of looking I came across Madera auto center on car trader. Everyone was very helpful especially Huoa and Danny in purchasing a newly used Toyota RAV4 2013. They worked with my credit(not the best) and busy schedule and even met with me closer to my home location to get signatures for my trade in car! I was very impressed with customer service and will definitely come back when it's time to trade in my RAV years to come :) thanks Huoa and everyone at Madera Toyota ! read more

Madera Toyota Chevrolet - 2013 Toyota RAV4 purchased by a first time buyer !couldnt be happier - Auto Repair Near Me - Madera, California

These 2 purchases were definitely worth the drive from Kingsburg to Madera!!! Rob, Javier and Tony were all very professional and I highly would recommend this dealership to any and all who are looking to purchase a vehicle!! They answered all questions and we had a great customer service experience!!!! read more

My car was at the shop for over 3 weeks. It is sad that my husband had to go in and talk to Kitty and show what part to order. Customer Service with Kitty was horrible will never return. After my experience I see why people travel outside of Madera to buy new Toyotas. read more

Sales with MAC was fine Herman helped me with my first car and was very kind to my parents who came along with me. I got a used Toyota Corolla the car needed paint job on the bbottom right and I was going to bring it back another day to get the paint job and it to get an extra set of keys. Well they added that to the contract they also added that when I brought in the car I would be getting a rental. Keep in mind that I live about one hour away from Madera and 45mins away from Fresno. So anyways the day that I take the car I just take my license and wallet. Once I get there kitty and the girl in the front office begin telling me that I need my insurance card and a $200 deposit to get the rental. To be honest I would have not minded bringing in the insurance card and the $200 deposit if I would've been told in advance The day The front person called to set my arrangement she should've told me what exactly I needed because I have never even rented a car before. Long story short kitty and the girl in the front were giving me so much attitude and I was basically stranded in Madera because I was not able to get the rental. This is at eight in the morning I'm trying to get a ride keep in mind I live one whole hour away from this place. I didn't get a rental and I am a college student attending Fresno state it was a complete inconvenience because I had to find rides to school all because I was not giving the rental that was put in the contract when I got my car. If my car ever needs some thing that is the last place I would go I would rather go somewhere else. Also I just felt as if they didn't even care what I was going to go through the service for the service department is awful. The day I got my car I recommend this place to my sister who will soon be looking for a car for herself no I definitely do not recommend it. read more

Wow! Another LIAR at Madera Toyota. Someone needs to get new mechanics. They will break parts on vehicle. They leave parts off or loose and DO NOT fix vehicles properly. There is NO WAY your vehicles are thoroughly inspected. It is NOT cosmetic when it affects the operation of the vehicle. NO ONE there communicates, and NO ONE will take responsibility. DO NOT BUY ONE OF THERE VEHICLES, unless you want to keep going back for more DAMAGES and PARTS MISSING or BROKEN that is caused by them. FAIL Oh and don't believe their ads on the internet. They advertise lower miles than the actual mileage on vehicle. FRAUD read more

After purchasing a used vehicle from this dealership, I learned (after taking to a Nissan dealership for other service) that the vehicle had front end damage. When I called MAC to ask about service records and what had happened, I was given the runaround and told they would "look into it" and get back to me. Calls were never returned and despite my continued attempts, I was ignored. 2 years later, I continued to be questioned by service centers about why the front end was not straight and asked "has the vehicle been in an accident"? I attempted to contact MAC again and learned (2 years later) that their records did show front end repair from a vendor, but of course, they would "look into the details" and get back to me. Once again, now response and ignoring my request for information and details on what happened to this vehicle. There was NO DISCLOSURE of these repairs when I purchased the vehicle!! To date, I have still not received the information and continue to be ignored. I am now left trying to determine what happened and how to repair this issue on my own. I am aware (first hand) of others who have taken their vehicle to MAC for service and suffered cosmetic damage while in the dealership's possession, and the MAC management trying deny any fault; until the security cameras were reviewed. BOTTOM LINE: This dealership is dishonest and when they know they are wrong, they just ignore and deny. Tim Gaither (Sales Manager) is irresponsible, dishonest, and clearly cares more about "making a sale" than being honest with customers. MADERA AUTO CENTER CANNOT BE TRUSTED!!!! read more