I visited this fine establishment for the first time this morning. I needed some fuses to run my…read moreportable cooler and do some grocery shopping in town. We live in the mountains so it is not a short drive. It is important to have our cooler to keep our groceries fresh in this heat. I was greeted immediately by a helpful clerk. I received great Customer Service and I appreciate that. We will be returning for other needs when that time comes. I think it's important to support non-big box stores.

Will never go to another car supply place ever as a girl these places are so intimidating but they…read moredid nothing but make me feel comfortable and try to get exactly what I needed Sonny was awesome his customer service was top tier thank you guys again!

So I stopped by at Oreilly's to get my self a new battery and i thought this store would be a good…read morechoice and boy was I wrong. The battery I bought was as useless as a nun with tits and that's not even the worst part. The person who set up my battery didn't even put it on correctly and fkd it all up, I'm actually starting to believe these employees are paid actors. That's a 1 star from me.

I am usually here for just non-mechanical reasons like light bulbs and car care products but…read morerecently I came in for a tool rental that my nephew needed. The tool was $32 to rent and when you return it within 48hrs you get your money back, was a easy process and very helpful. The employees here usually greet you and/or ask if you need help finding anything. The rewards card they have has been useless to me, I have never received anything from it. If you need anything for your vehicle they will have it or can get it with a wait on some items. The store is right off the freeway if you need to pull off while traveling and is open 7 days a week.

Great customer service best auto parts place in town went in as a retail customer and ended up…read moreconverting as a commercial customers so now they deliver my parts when I need them great team everybody at O'Reillys

I was 100 miles in on my 500 mile journey when my alternator went out in my Duramax. I stopped by…read morethe O'reilly in Los Banos. I was greated immediately with kindness. The store clerk went to my car and diagnosed that it was in fact the alternator. They had the correct part in stock and let me borrow a tool I didn't bring with me. I was having trouble finishing the install when the clerk came out and helped me finish the fix. This was amazing customer service for a retail store. I will now support all my local O'reilly because of the helpful support I received while in desperate need.

I was greeted with a smile, as soon as I walked in. I was asked to sign in and that automatically…read moremade me a rewards member. I was offered a map of the layout which I declined. The cars I was looking for were exactly where they said they would be. I get what I needed, which was a rear caliper. I went to go pay Carlos with a big smile was leaning out the cashier window and notice me walking up, very energetic smiling and ask me did I find everything needed. I replied yes, as he was ringing up my items he told me about deals that were going on. Carlos was great he went up and beyond making me feel welcomed and appreciated. Thanks a lot Carlos for the great service.

I had questions over a car for sale. Apparently they dont have the people to talk to about sales on…read moresundays. I talked with the manager, I wasnt done with my questions and she hung up on me. She wouldn't give me her name either after asking multiple times. It explains all these one star reviews, poor service from the top down .Ill sell my car the other junk yard.

My boyfriend went in two days ago to use a code reader in the parking lot, no problem! Took his ID…read moreand let him use it in the parking lot and brought it back in. We went just now to read my car, dude told us that we had to pay $49.95 to use the code reader in the parking lot. No, I'm not paying pretty much $50 to use a reader for less than 2 min. Horrible customer service. Went to Auto Zone, in and out in less than 3 min no money needed and I got a print out of what code is coming up. That's how you keep customers happy! Shame on you NAPA.

Came in for air fresheners (Febreze Platinum Ice, because... reasons ) and a gas treatment for my…read moretrip to LA. I thought I knew exactly what I needed--until I stood staring at the shelf realizing the one I usually buy is now too big for my tank. Awesome. I grabbed a random gas treatment, accepted my confusion, and went to pay. Enter Salvador at the register. Salvador did the look. You know the one--where someone glances at an item and silently says, "Are you sure about that?" Instead of letting me make a questionable life choice, he kindly asked what I was looking for. I told him I wanted something to help improve my mileage for a road trip. He was refreshingly honest and said he wasn't sure about the one I picked (which I fully agreed with). Next thing I know, he walks me over to the aisle, explains the options, tells me exactly which one he recommends and why. That kind of customer service is rare these days. No attitude, no rushing, no "I don't know" and disappearing--just genuine help from someone who actually knows the products and wants the customer to leave happy. Salvador, you're the real MVP. Thanks for saving my gas mileage and my sanity. Give this man a raise

rude workers wouldn't even acknowledge me as i'm not a mexican…read more i went to O'riles Auto and bought what i needed.

The Sales team is just fine no better or worse than any where else. However saying that go…read moresomewhere else equivalent sales but Madera's Finance department is the worst. That lady is in over her head. There service department is slooowwww oil changes should not take 2-4 hours. In other words go somewhere else.

This place is terrible. I bought a Ram Truck from their sister store in chowchilla and got the…read moreextended warranty. The sales rep told me when I bought the truck that they would fix the broken tailgate trim piece for free at their other location in madera. So I scheduled an appointment for a few weeks out and when the day arrived I showed up, on time. I waited, 5 hours. For them to complete nothing and tell me they lost the piece and it had to be reordered. Not to mention, several people with Toyotas came in and out of the waiting room. They prioritize Toyota, not their clientele. Do not buy from this dealership or get extended warranty unless you have spare time to waste on the weekend, if your vehicle needs fixing. 0 stars.

I was a little apprehensive of this business at first but I gave them a shot and they delivered at…read morea reasonable pace to do so. The part I was looking for was a bit hard to find at any other scrap yard in Fresno but I was able to find it here. The price was a little bit misleading at first but the receipt break down was reasonable enough. Customer service was pretty good from what I've experienced in the automotive business and I had a nice conversation with the man at the counter learning about their issues about taking over the business from the previous owner. Overall an appreciated local establishment since I like to shop local in Kerman and I'm glad to know that there is another option in town for specific car parts other than the large chain stores

Great price and friendly staff. Highly recommend you check them out if you're in need of parts.read more

I needed a bulb for my turn signal, but when I walked into the store I immediately turned around…read moreand walked out because no employees or customers were wearing masks. The store was quite full, and it seemed like no one was concerned about there being a pandemic.

Waited over ten minutes for help to purchase a part this morning. Only one other customer in the…read morestore with two counter people. They were busy talking on the phone for ten minutes, totally ignoring me and the other customer. Didn't even acknowledge me in any way. Poor management and customer service. Need better management.

Give us a refund? Took the truck in for engine light…read morediagnostics of 5 or 6 codes. A week and almost $900 later it was "ready". The truck barely made it home, overheating, warning light, and when checked, over 20 codes! My husband now has to repair whatever they didn't do right. I only had him take it in because he recently injured his ribs working on it, he's 70, bones break easier, and now he has to risk that AND pay for a rental so he can go to work, another 250/wk. And no we didn't tell them to come get it. No way he will allow his truck in that shop again, ever. Possibly no shops ever.

I've been a loyal customer to madera chevrolet and toyota since they were Shebult Chevrolet. I've…read morehad 4 different sales people that I bought cars and trucks from. Unfortunately they have a whole new management team that is rude and disrespectful. Adam must be on something. He was very aggressive and did not care about customer loyalty or the businesses image by the way he carried himself. He didn't think I could buy a $68K truck with a $25K trade in and $30k in my pocket. Blackstone Chevrolet sold me a $74K truck with no issues. My loyalty now belongs to them. Thank you Adam for saving me money.