Horrible customer service employee seen me in line and left the register knowing I had walked up to…read morethe register and literally walked to another register. Confronted employee asking him if he was really going to another register so I left the item and walked out. I am from madera will definitely not be back.

Today (11/16/17) I went to Autozone on my lunch break in Madera before the rain was suppose to hit…read morethe valley. I was overdue for my window wipers and really lazy to replace them since it really doesn't rain in the places I lived but I could not go another rainy day due to my window wipers making it hard to see. So I went into Autozone around 12:40pm...I was not greeted by any employees but what do I expect? They are probably good with cars and but people. So I am not sure what I'm looking for in window wipers and I am searching for an employee. I couldn't find one so I had to stand in line. Once it was my turn I informed my helper Jerado that I need window wipers for my baby. I give him my make and model and year. He ask me if my car is outside because he wanted to confirm, after we went back inside and he provided me options of window wipers. I am the type of customer that ask 20 thousand questions to make the best option for myself and even window wipers. Jerado was very patient and answered all my questions and ask me if I need my wipers installed. Of course! I do not know who to install that type of stuff so he happily did it for me. This is the reason I love going to Autozone for my services because they go above and beyond to meet the customers needs. I rarely go to Autostores But it is always a pleasant experience each time. I even made it back to work in time too by 1pm. I will be returning as needed.

My boyfriend went in two days ago to use a code reader in the parking lot, no problem! Took his ID…read moreand let him use it in the parking lot and brought it back in. We went just now to read my car, dude told us that we had to pay $49.95 to use the code reader in the parking lot. No, I'm not paying pretty much $50 to use a reader for less than 2 min. Horrible customer service. Went to Auto Zone, in and out in less than 3 min no money needed and I got a print out of what code is coming up. That's how you keep customers happy! Shame on you NAPA.

Great customer service best auto parts place in town went in as a retail customer and ended up…read moreconverting as a commercial customers so now they deliver my parts when I need them great team everybody at O'Reillys

I was 100 miles in on my 500 mile journey when my alternator went out in my Duramax. I stopped by…read morethe O'reilly in Los Banos. I was greated immediately with kindness. The store clerk went to my car and diagnosed that it was in fact the alternator. They had the correct part in stock and let me borrow a tool I didn't bring with me. I was having trouble finishing the install when the clerk came out and helped me finish the fix. This was amazing customer service for a retail store. I will now support all my local O'reilly because of the helpful support I received while in desperate need.

Came in for air fresheners (Febreze Platinum Ice, because... reasons ) and a gas treatment for my…read moretrip to LA. I thought I knew exactly what I needed--until I stood staring at the shelf realizing the one I usually buy is now too big for my tank. Awesome. I grabbed a random gas treatment, accepted my confusion, and went to pay. Enter Salvador at the register. Salvador did the look. You know the one--where someone glances at an item and silently says, "Are you sure about that?" Instead of letting me make a questionable life choice, he kindly asked what I was looking for. I told him I wanted something to help improve my mileage for a road trip. He was refreshingly honest and said he wasn't sure about the one I picked (which I fully agreed with). Next thing I know, he walks me over to the aisle, explains the options, tells me exactly which one he recommends and why. That kind of customer service is rare these days. No attitude, no rushing, no "I don't know" and disappearing--just genuine help from someone who actually knows the products and wants the customer to leave happy. Salvador, you're the real MVP. Thanks for saving my gas mileage and my sanity. Give this man a raise

rude workers wouldn't even acknowledge me as i'm not a mexican…read more i went to O'riles Auto and bought what i needed.

i have taken my vehicles to this Great Man for years. Mr Casey has a great attitude always helpful…read moreand professional. he is not out to cheat anyone, has great prices for the work being done. i highly recommend this place!

Casey is absolutely phenomenal. Through word of mouth, I heard about Casey five years ago when…read moremoving to Madera. I have an older car and am so glad to have a mechanic who is fair and honest! Highly recommend!