I've updated this review and given them 4 stars due to their swift correction of their mistake. If you're willing to put in the time and pay attention to every detail, this place will get you a good deal with responsive service.
I traded in my vehicle on March 13, however they did not take over my loan until March 30, forcing me to pay my monthly payment of $237.18. When I called them about it, they said to call my lender. I did, and my lender said it was Madera Auto's responsibility. When I tried calling Madera Auto back multiple times (after 9am on a weekday), they did not answer and their voice mailbox is full. Very disappointed with this dealership.
After 3 phone calls, Adam was very helpful and promised to send me a check with the money owed once they receive the title transfer from my bank. I am hopeful I will have a positive follow up to this review. read more