Frustrated with this dealership. Purchased a used 75k Tesla Model X from this dealership in December 2025 that had an issue or two to the car that they did not disclose prior to driving to the dealership that they knew I was 3 hours away. Dealership promised to replace the part with a due bill but sent a defective part and still has not replaced. Prior to the purchase the dealership was responsive but now not so much. Would never purchase from this dealership again. Hopefully they see this review and call to correct the issue. read more

Billy was amazing! Super friendly, respectful and 1000% honest. I am a Senior Manager for a top sales company and I normally play the dunce when I shop but I do my own thorough research and Billy was completely honest, exactly what I look for when I hire. That said the dealer was very clean and had a great variety of vehicles. read more

Great experience, easy. Faisal Aziz made this easy for me, great guy. The guy was straight up, easy to work with. I know I got a great deal, because I did some comparisons. They beat everyone and made it very honest. This place has integrity. They made great accommodations for me. This is now my got to dealership! read more

I had an appointment at 10:30am and didn't get my car back until 4:00pm. My car was in for a speaker replacement and tire balance and rotation. That took over 5 hours!? Why have appointments? That's a real question! Why have appointments if my car isn't worked on at that time or close to it? I wanted my tires balanced and rotated because when I had it in there several weeks ago and had it done I got it back pulling to the left. I figured I could live with it until the speaker came in and have it fixed then. Well the tires were balanced and rotated, at a cost to me by the way, and they were worse. They were so badly balanced that I couldn't drive over 65mph on the freeway on my way home. My car shook so bad it actually vibrated my change out of the space to the right of the shifter. No joke!! I drove straight to Les Schwab and had them balance my tires. The technician couldn't believe how unbalanced they were and wondered how I was able to drive it let alone on the freeway. I will never go back to your dealership and discourage anyone from doing so! read more

Gill Chrysler Dodge Jeep RAM - Notice the check in time 10:40am Ready for pick up 3:39pm - Car Dealers Near Me - Madera, California

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Let's just say Luke, and Kevin are incredibly whole heartedly awesome. I am from southern California a 5 1/2 hour drive to be exact. I was in town visiting and my 2020 Jeep wouldn't start, it was the weekend so I had to leave it in a parking structure. I contacted the dealership Monday morning had the vehicle towed and they welcomed me and my car trouble with open arms. I was literally going insane, i had the key with me so i had the key shipped to the dealer, Kevin kept in contact with me every step of the way! my car was done within two days, great service, professional and courteous from the estimate to the completion of the repairs. they also returned y rental for me, 5 stars you and your team are awesome that ya, - DuckGirllllyyyy read more

I bought a vehicle at their Kerman location and had a great buying experience. I was in and out within a couple hours and that was with 2 trade-ins. Aaron, was extremely helpful and a pleasure to work with. One issue later arose in the trade-in process that was giving me a headache and I wasn't able to get any direct answers at the Kerman office. I contacted the Madera office and spoke with the manager, John Dorn. He took care of the matter within a few minutes. His professionalism, understanding, and friendliness really set my mind at ease. Thank you John for your kindness and generosity. read more

David Rodriguez will waste your time, save yourself the headache and stay away from Gil's. It's by far the worst dealership I've ever experienced, very unprofessional!!! read more

Took my 300 in 2 times and each time it came back worse. they tried to get me to buy a whole new transmission and it was never the problem. then they kept it for a week and they told me it had another problem. I agreed to fix that other problem for over $600 and supposedly they did. a week later my car is overheating. I went and bought a new thermostat for $20 which they supposedly had put new for the $600 and they never really did. and it only took me ten minutes to swap it out. they are just ripping people off. I thought going to a dealership was the best option for a newer car but now I see that it definitely isn't. 0 stars read more

If you want to be disappointed, deal with horrible customer service, never know what is wrong with your vehicle, wait days for them to respond, give you a price only to tell you that what they did, did not fix the issue, then charge a higher price when they "found" the problem, then this is the place for you. This place does not care about their customers, you hear it in their tone when they call. I checked in my vehicle on a Tuesday morning, they gave me a curtesy vehicle the next day because my vehicle would take longer than expected but they assured me the vehicle would be ready by Friday. Thursday comes and my Jeep is not ready. I return the rental on my own because I had to go out of town for work, thinking that my car would be completed as promised. It was not. I asked for the rental again and they denied it, saying it was not their fault that my car was not ready and I did not qualify for a rental even after I tried doing the right thing and returning the rental because I had to go out of town. I followed up on a Friday, called 5 times, 5 times on Saturday, 5 times on Sunday, leaving multiple messages. I reached out through text on Monday after 3 failed call attempts. This place will put you on hold and hang up, not sure if its on purpose or just how their system works. Finally someone responded to my text, said they were short staffed. They took no accountability, said they would look into parts that needed to be ordered. If I did not follow up, they would have not taken initiative to find these parts for me. A MONTH LATER and my vehicle is still in the shop. I tried calling, leaving messages and still, no one responds. They have even ignored my text messages. These people truly don't care about their local buyers. I understand that places get busy but I would expect a little courtesy of a call back, a message, a thumbs up. Something. I get nothing. I even bought the vehicle here, thinking that I would be treated differently. Nope. I will never come to this place for anything. read more

Crazy Bernie can buy his vehicles anywhere he wants. But I choose Gill!!! I've known Amer (GM) for many years and he is the kind of Car man they don't make anymore. Honest and straight shooting man of his word. They run a clean no gimmicks operation and their lifetime power train guarantee makes all others look like a booger. Why buy from dabblers when you can buy from the best. Took my last test ride with an awesome young Turk named Jeff. Knew the vehicle top to bottom. Can't wait till I need another one. Mike is the service king of the San Joaquin. Always takes care of me like the consummate professional! Crazy Bernie. read more

Gill Chrysler Dodge Jeep RAM - Amir is "The Man" who makes this awesome dealership run like a fine tuned machine. - Car Dealers Near Me - Madera, California

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Went in to fix one issue and they fixed something else on my challenger. Had it reassessed and was offered some money back to me since it wasn't diagnosed properly. Then no money ever came to me because the cashier only offered me a discount. So the imaginary problem that they fixed cost me over $2000 and then to fix the actual problem was going to cast $4000. Rip offs. Took way longer than they promised. They kept improperly used my breathalyzer so I had to pay all this money in fees. Honestly it was a nightmare! I thought when you go to a dealership you would get the best quality and parts but I sure was mistaken. And we're coming up in a year and the issue is still there! read more

8 years later. Revisiting my reviews. This review brings back nightmares. I mean just look at his response. Have purchased 5 cars since, a Honda Civic in Palmdale a Chevy trax at car max, a Kia Optima Hybrid at Ontario Kia, a VW New Beetle at Riverside VW and Audi A3 at Temecula Audi and most recently my 2nd Chevy Camaro from Hemet Chevy and Jim and company is still by far the worst I've ever had in car buying experiences. read more

I would definitely not buy here again. I cancelled my service contract in July 2023. It is Now March 1, 2024. They still have not paid me the money owed, The controller states it's in the mail. Not yet. They don't return phone calls either. I have filed several complaints to no avail for a refund. Buyer beware. I may have to take them to court. Oh by the way corporate states it's not there issue, the General Manager won't callback and neither will the owner. They also wanted to charge me over $300 for my first oil change telling me I needed additives and other things to my new car. read more

If I could give this place a 0 star, I definitely would! Do not get your vehicle serviced here. The service department will say one thing in regards to price and then lie and try to charge you for something that was not discussed. read more

I have an extended warranty, dealer told me that insurance wasn't paying the full amount of part my portion was $395. I called insurance they said they paid the MRSP. Called dealer and only then did they agree not to charge me extra. Today I went to parts Dept great customer service but all part guys no mask, no plastic protector for them and customers. cashier no mask and she's not even behind the plastic protector not following COVID19 prevention regs read more

They kept their word and they're open with safety precautions during the pandemic. They also offer a warranty others do not. We definitely looked around. We'd been looking for a truck for weeks!! We went to other dealerships in Fresno and everything that appeared to be reasonably priced was sold. What was left was over priced and not the value we were looking for. An online delivery service we looked into doesn't cooperate with CA smog and doesn't take cash. I found the exact truck we wanted at a great price looking through Gill's online inventory. It just needed some repairs and a detail. David R., our sales person, wrote out a note giving us first right of refusal at the listed price of $26k. They did not yet know what the repairs would cost, and he kept in touch while we went on vacation. I saw the truck's price online price go up to $29k so I asked David and he said the repair cost necessitated the price change but because he'd already given his word they were honoring the original price and it wouldn't be sold until we passed on it. We will definitely come back. read more

I flew up from San Diego to purchase one of their vehicles. Called the night before to confirm with salesperson I would be in in the morning. Arrived to find the salesperson had the day off and the car I came to buy had been loaned out to a customer. Wouldn't recommend doing business with Gill's. read more

Want to send a shout out to the Service Department for the repair to my 2017 Jeep Wrangler!!! Soo thankful!!

I would give 0 stars if possible & wish I read reviews prior to purchasing. I bought a Jeep Grand Cherokee in July. It was $34,000 online. I was put in contact with David who texted me & let me know the car would be ready to look at and test drive When I got there, they got the paperwork ready and it was listed under $35,000. I had to bring it up to my sales person, David who acted surprised & finally changed it. Then they charge me a couple hundred for some auto theft device I do not want but i wasn't able to decline that. Then the whole purchase process took about 5 hours. For what reason?! Whatever, fast forward to when I get home. My car AC was making an UGLY noise. I texted David the next day & no surprise no reply. I called the dealer and they said bring it in, so I did. They checked for a leak etc & nothing was found. Okay cool. Fast forward another 2 weeks later, noise is back & now my AC isnt blowing cold air and making a worse noise. I called Gill yet again on a Saturday and some horrible worker told me they wouldn't do anything to help because they didn't profit off of my sale. Furious, Monday I took it to my own mechanic and they said it was a part under the dash that would be $1700 to fix. I called Gill and spoke to a manager and expected it to get fixed since I bought the car essentially with this problem. They told me bring it in again and they'd see what they could do but made no promise to fix it and basically said it was my problem. I fully believed they should pay for the repair as it was sold to me with this problem but thankfully the service dept was able to contact corporate and they fixed it independently of the dealer with a small deductible. And now, officially a month later my tires are BALD. Not even 1,000 miles on my car. Needed 4 new tires. Icing on top of the cake! Will NEVER recommend this dealer to anyone. Buyer beware. read more

WORST DEALER EVER!! Was looking for a Toyota Rav4 and they had one. Went to look at the car and the outside was not cleaned at all and very dirty. They also parked it next to a "sprinkler" that's why it had hard water spots and wax all over the car. Looked pretty rough. Regardless they told me they would detail it if I bought the car. Went in signed the papers and put a deposit down. Told me there was a life time warranty on the car for free. Turns out there was more problems with the car and they wouldn't fix it after they said they would considering the warranty. Mentioned it was because they didn't profit off the car. Then they proceeded to give me the run around of trying to get me my check. Took 3 1/2 weeks to get sorted out. Not worth the time! It's a very dishonest company and wouldn't recommend going there. Better places to buy cars. read more

I was in the market for a new Ram 1500. I have reached out to over 5 dealers in the Central Valley, knowing I wanted a Ram 1500 Hemi Bighorn., and what I had to trade in, put down, and what my monthly payment needed to be. After several days of working these dealerships and getting no where close to what I wanted I saw an ad for Gill Auto Center and was fortunate to work with Salesman David Rodriguez. Within a little over an hour, we were able to agree on a deal with exactly was I knew I wanted as mentioned above. I must say David went out of his way to provide me the beat customer service and I left that day with my newand a full tank of gas! Thank you David for your superb professionalism and desire to work with your customers! Mark read more

Tried to scam me. Paid for 550 for diagnostic and they had my truck for 2months. They just guessed and said it was possibly transmission and I needed a new one. I took to small shop mechanic and it was just a damn sensor that cost me 24.99.. they are scammers and thieves!!! read more

Purchase went smooth. Everyone was helpful. Bought a 4XE wrangler sahara. Highly reccomend this dealership.

I appreciate your dealership getting me in to the service department to get my Uconnect checked out. I tried scheduling a service with Clovis Jeep and they were over a month out for service. The Fresno Jeep dealership didn't even call me back! Thanks again guys, I'll be coming back to your dealership. read more

Bought an all new Ram 1500 from them and they were fairly decent. Initially they were trying to pull typical salesmen tactics and told me the truck I wanted was out of my price range, however I talked directly to my salesmen's manager and were able to come out with a deal that was good for me! $13K off the sticker. In addition also have been helpful in repairing some comestic things to my truck under warranty. read more

Gill Chrysler Dodge Jeep RAM - New Ram 1500 - Car Dealers Near Me - Madera, California

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Though it was Father's Day, I got treated when my husband brought me to Gill Chrysler Jeep in Madera this past Sunday. What started off rocky (our initial contact person wasn't there), was quickly recovered by Jeff Hunsaker. Knowledgeable, friendly, relatable, patient and not at all overbearing - Jeff made the lease of my 2019 Grand Cherokee Overland stress free. Without hesitation, I would recommend Jeff if you are planning to purchase/lease in the near future. We made the drive from Manteca, Ca to Madera for this purchase and I'm glad we did. Thank you Jeff for the great buying experience! read more

We just purchased our fourth card from Hill auto group. The best part about it is their customer service. Rosalind freyre who is in finance there has helped us every time. She goes far beyond what anyone would expect of a finance person. She was so helpful with everything. My husband is the kind of person who needs a lot of detail and many question. Rosalind helped with all of it. We felt after the first car we bought from her, that she was even better than our experience with our Mercedes purchases. Since that first car we have bought 3 more personal cars and 1 business car. Thank you Rosalind Freyre for everything. read more

The "Service" Department is a nightmare. The earliest appointment was over a month out which is understandable to some degree because of supply chain issues, etc., but on the morning of the appt. and while I was driving to Gill, the service "manager" Mike Dusan called to ask me if I could drop off my vehicle at a later date re short 6/10 mechanics. They initially told me that it would be within 24 hrs to diagnose the problem of vehicle. after calling every other day to find out the status, they told me that it would probably be tomorrow and this went on for a week. They never returned my calls and could never provide a straight answer. They are completely lost and it showed on all fronts. Finally they said that I could pick up my vehicle if I wanted, so I did, It was never looked at and upon picking up my vehicle Mike didnt even acknowledge me. No apology, remorse or anything for completely inconveniencing my life for a week. I will have my vehicle repaired at another dealership and then trade it in for a $75,000 brand new 2023 model. They not only lost my business to future sales but trust that word of mouth is very powerful and I will be extremely vocal about my horrible experience to come. Take my advice and run from their circus of ineptness and unprofessionalism. Run! read more

So I was having issues with my car starting, sometimes it would start and sometimes it wouldn't my car showed that my battery was fully charged so I called to make an appointment to have it checked out since I have a warranty, first off employees are rude I walked around for 10mins trying to figure out where to take my car till Finally the second time I ended up in the previous spot As before till someone finally walked me to where i needed to be it was literally a few steps away from The receptionist desk as if she didn't see me walk out thru the front and around the whole building well anyways I told the service rep my issue he told me that with my warranty I would still pay $100 deductible well imagine my surprise when he called and told me my total was $475 and I said ok so I only pay the $100 and he says no batteries aren't covered under warranties ok thanks for letting me know when I dropped off the car, anyways diagnostic would cost $165 hmmm ok I get back to the dealership and battery testing is $0 he knew my issue was the battery and instead of testing the battery first he does a full diagnostic when it turns out it was just the battery that was bad......long story short make sure you know prices and what your warranty covers cause they ain't gonna help you out.....and my vehicle info still says my bad battery is good..... read more

I have to say this was the absolute best car buying experience ever. The staff was great! We went in to buy a used car but ended up with a better deal and a brand new car. We got a bumper to bumper warranty and lifetime power train warranty. To top it all off, we had a trade in that we were a little upside down on. However, their finance manager Rosalind was able to work out a fantastic deal for us. Jim and Jason were both phenomenal. Jim did an excellent job of following up via phone, email, and text. He sent a personalized video of the vehicle we were interested in. Jason provided excellent service throughout the purchasing process. We will definitely return to buy our next car, and we highly recommend this dealership. Thanks again Gill Auto Depot for making our car buying experience painless. read more

Gill Chrysler Dodge Jeep RAM - Car Dealers Near Me - Madera, California

We bought 2 new vehicles from here. Everyone is super friendly, and they have great deals. Never had a problem here. Great staff, great prices. Won't go to any other dealership! read more

Place is a scam sold me a shit car that for the last 6 months I've had to fix over and over again. DO NOT BUY A CAR FROM HERE Engine was bad and had to wait months to get it fixed. sold me car with bad tires. I have spent over 3k so far on repairs. my biggest regret is buying a car from Gill ! read more

Bought a 2020 Gladiator Rubicon from Gill and thoroughly enjoyed my experience. The salesperson, Magid, was incredibly helpful and courteous. I'll definitely be coming back when I'm in the market for a new car. read more

Double check your quotes they give you for your trade in's they tried to put my car as the base model when it's not and put it as fair condition when it's in great condition. Don't waste your time here they try to screw you over. This place is a joke! read more

What a joke they offered my trade in that's in very nice condition only 8000 they put it as fair condition and said that's what every dealer goes off of. So when I showed them the "fair condition" of their Charger I was wanting to buy it was 4 grand less than their price and they didn't like that very much. I also had the high end with leather for my trade in and they put it as the base model and when I called them out on it they said oh he must of put it in wrong..... this business is a monkey business read more

I called the dealer for a 2018 vehicle they had listed well below MSRP. Spoke to Jim and told him with Tier 1 credit and $3,000 down what can he do for me on a wrangler. He said he's looking around $300 a month. I trusted him gave him all the credit info. Called me the next day saying it's in mid $400 he sounds like he doesn't know what he's doing. They just want your information. I would never ever recommend this place. I got a better deal in Fresno. Don't trust them because they don't care to lie and put a hard inquiry on your credit score. Worst customer service. Jim needs to figure out his numbers before lying to people. read more

We had the best experience here! From finding what we wanted online, to the customer service to the financing process! Smooth and quick! If you can believe the car buying process be quick, lol we were pleasantly surprised! read more

Really great dealership to do business with. Very happy they found the truck I wanted. Very friendly. Will be going back again in the future read more

The service and repair shop are very I professional they services our 2016 dodge ram 3500 for a recall and a seal leak 5 months later the truck has been in and out of the shop 4 time the shop dropped a piece of machinery on my truck didn't tell me . I brought it back for the same leak 3 times. They serviced my rear differential and a week later. My rear end went out. My AC don't work . I brought it to third party to find out what's wrong. Today we met with Mike Leap and David Turner to see if they would buy the truck as a trade in. They just offered to try to fix it. We don't trust their work . My rest differential will cost $3,800 to fix The body shop they sent it to to fix the paint bubbled and had to be repainted. read more

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Don't deal with Jim Hamby, he is rude an unprofessional. I understand the more he sells a car the bigger his paycheck, however that doesn't give him the right to be rude to customers. If Gill automotive doesn't want to lose any more customers get rid of Jim Hamby. read more

Gill Chrysler Dodge Jeep RAM - Car Dealers Near Me - Madera, California