I've been shopping at Field's since Woodfield open in the 70s. The only thing good about Macy's is they kept the Frango chocolates. Otherwise, skip. read more

If I could change one thing about my wedding, the most MAGICAL experience of my life, it would be registering at Macy's. It was a very disorganized experience. There were no registry consultants to show us around the store and familiarize us with different brands and products. Additionally, when we returned one of our gifts (originally purchased online), the buyer was automatically refunded, rather than us getting a gift card. This was a $350 value gift that we "lost", because Macy's was not organized enough to send us a gift card of that value. Our bridal shower was now 3 months ago, and there has been NO progress in getting this corrected. After 6 phone calls to the registry customer service center, where I was promised every single time that my gift card will be mailed to me, this issue remains unresolved to date. read more

Went there the other day for makeup, they were super helpful. They helped me find makeup that was animal friendly and were very knowledgeable about the products. read more

I went here to pay my bill since we were out in the mall. I walk up to the counter, I am standing there waiting to be serviced, and associate is pleading with the lady to not ring her items up around the corner but to bring them to her. (She had a lot of items = big comish) The lady then tells her no I started with her over there but I had some questions and I asked you I am going to stay with the girl on the other side. Mean while I am still waiting. She then says if she can help me I tell her I want to make a payment she slides my card and says hold on...she walks off. Still trying to plead with the lady for the sale...ten minutes later she returns and processes my payment. I had never seen anything like this at any Macy's. I was really surprised by the customer service because the downtown Macy's seem to have good customer service. I would have walked to another cashier if she had not swiped my card. read more

I have refused to shop at Macy's since they took over Marshall Fields and changed the legendary name. Bah. But since the hubby got new work pants from here for Christmas, we had to exchange them for a better size. We had a wonderful sales person help us and that is the only reason why this is getting three stars. She helped us find the right size in the back if it was not on the racks. One pair needed to be ordered and she had them shipped to our home. We just received them yesterday. So, even with the lovely service, I just can't bring myself to shop here. Call me stubborn or loyal, it just probably won't happen. read more

I was there on a Friday night when they suddenly turned all of the lights off while I was still in the fitting rooms, without a single warning that the store was closing. At 9:03 they already had almost all of their registers closed, and after wandering through the entire store, I had to beg the lady at the last open cash register to allow me to check out. 98% of the employees had already left at that point. After I finally paid for my items, I went to leave and found out that they had completely shut down the entrance back into the mall, and forced all of the customers to exit by the parking lot. read more

Waited in line for 25 mins as a cashier opens up a credit card account. Only one register open while other clerks walk around and see the line grow. Not going to spend a 100$ on a shirt to wait in line like I'm at Walmart. read more

Great prices, solid selection of clothing for the family and excellent customer service. I'm a huge Amazon fan but if I go retail, Macy's is my go to place. read more

I love Macy's at Woodfield. I don't get these comments about Fields. When this store was Marshall Field's it was full of tired, over priced dull merchandise. The sales staff acted as though they were at the pinnacle of the career ladder and were rude, rude, rude. The range of items at Macy's is great and they always have suer sales. The staff have been largely helpful and friendly. Nothing is perfect but this is a great store and a breath of fresh air from that stodgy MF read more

I had the BEST experience and want to be sure KUDOS are given to Professional Sales Associate CARRIE in the Mens Suit Dept. WE dashed in late on a Sunday to get a suit for my son's homecoming ...Carrie spotted my son with the "deer in front of headlights" look in his eyes. Measured him, then promptly showed us suits that would be the best fit for a teen and on sale! We had picked a winner in minutes because of her knowledge of the inventory. He tried it on, she made the notes on the minor adjustments to be altered. Then proceeded to show us shirts and ties to complete the look. We were in and out in 45 minutes. CARRIE, altho at the end of a long busy sale weekend acted as if we were her first and only customer of the day. It was a real pleasure and we will be back! (it reminded me of the bend-over backwards-to make-you-happy service that Marshall Fields was known for~ I honestly have avoided Macy's since the takeover but this great experience we will be going back! Ask for Carrie made our day ~ My son had a great homecoming and I was sure to tell everyone what a great experience we had at Macy's Woodfield! read more

Macy's, I am a big fan but why is it that all of a sudden your coupons that you send me thousands of, are no longer good on things I used to buy with them all the time? I used to use the coupons on the sports (Cubs, Blackhawks, Bears) clothing and now they tell me that is lid's and cannot be used. I used to use coupons on Under Armour and Nike and now that doesn't work. It no longer works on Ralph Lauren underwear and undershirts for my husband. Now they don't work on the EDV (every day value) items. I don't get it. I am a big fan of the store and give Macy's all my business but I feel this is starting to slowly push me away and try to find items somewhere else. Please go back to the way things used to be. read more

I have never seen service sooo slow! These women at the register have no sense of urgency. Even when the line is extremely long!

The store has a good selection of almost anything you could want but I am sitting in the parking lot waiting for the store to open and I am really surprised that they allow their employees park in the closest spots to the store. Now I understand why there is never any close parking. I work at a retail store and we are specifically instructed to park the farthest away from the store in order to accommodate the customers. read more

I absolutely love GiGi at impulse. She knows all of the new products from each of my favorite impulse makeup brands. when i get there she shows me all of the products w such excitement and it really makes me enjoy coming to see her! i do not go to Sephora anymore bc of GiGi! THANK YOUUU GIGI read more

First of all, the store is an outdated, dirty mess. Today I ordered fine jewelry as an online order for pick up. The order was still not fulfilled and was marked as processing for an hour & a half. I drove to the store only to wait in line for 30 min, and then was told that jewelry could not be picked up from the online order pick up line, it was at a separate counter. There were no workers at any of the jewelry counters, and when I asked for help, I was brushed off since "the girl who works there just went to lunch and everyone else is at the watch counter." No one offered to help me. Then I was sent to a different counter where I waited for 15 min, as every Macy's worker walked past me and ignored me even though I clearly looked like I needed help. Finally I called someone out to stop ignoring me and help me and she was of no help since she couldn't even find my item that I purchased. I had to flag down a different worker to take me to the counter where the jewelry I ordered is sold, and even though their website said they had it in stock (which is why I drove there), they couldn't find it. Again I was brushed off and the sales associate didn't even seem to care that I wasted over an hour in the store and over an hour driving to get to and from this store. AWFUL customer service!! The whole point of online orders is to make shopping more convenient, which was the opposite of my experience here. Don't waste your time at Macy's, they should learn from Nordstrom. read more

NEVER AGAIN!!! Please do not repeat my mistake, do not buy any furniture from Macy's. They are a bunch of scammers! At the time we were buying this dining set, Macy's sales representative told us that this item is backordered for 3 months. We have placed an order anyway but about 3 months later we were told that it will take another 2 weeks for delivery because it is coming from the oversees. Another 3 weeks later we received a phone call from the customer service saying that the manufacturer (which by the way turned out to be a US company called Sitcom) "had a hard time producing this item" thus Macy's would have to outsource this to a different manufacturer, which might delay this order for another few months... Really??? Is this a sophisticated piece of electronics that it takes 5-6 months to produce? I have called Sitcom and according to them this is a bunch of BS since this is an active item. There is no light at the end of the tunnel - Macy's is playing with these orders and delaying them for financial reasons. Do not buy any non-stock items from Macy's!!! read more

I had a great experience purchasing cologne for my husband. He went out of his way to help and even went out of his way because my knee was injured. On the same day, in the mens department, the female clerk was very nice and polite. However, she tried to get my 19 year old dtr to open a credit card. She told her to just punch in the "whole household" annual income because it doesn't matter. "Looks better" she said. Then it didn't go thru. She said, "Oh you not declined, they send something to house." I then made my purchase and my dtr was standing behind me and said, "I think I hit the wrong last digit on my social." So the woman told her she would fix it after she was done with me. Well, she ran the entire process again!!!! Making it a duplicate request for credit. Now of course it didn't go thru. And then woman said to us, "Oh it won't go through because we just did it twice, they send something in mail." She must get a commission on how many times she runs her number through. If this messes with my dtrs credit - Macy's will hear about it!!! \ Guess it depends who you hire and how they are trained. She must have been in it for the buck. read more

Terrible customer service. I began our wedding registry at Macy's but after having such poor customer service while we were registering and later hearing stories of friends who had significant problems in returning or exchanging items off their registry I am now changing my registry over to Bed Bath and beyond. I have not spent much time in Bed bath and beyond so I was surprise to find a great selection and Macy's sale prices were their regular prices! Heads up to future brides thinking of registering at Macy's. read more

I went to this Macy's store yesterday and was disappointed in the condition of the store. Upon entering the store from the mall entrance, I was surprised at the lack luster entry area. It was not the least bit inviting or "upscale" in any way. Very bland. The departments were not presented in a fashionable way. I visited the restroom and the condition was appalling. The waste basket was overflowing and there was paper everywhere. If people would do a better job of keeping the place tidy while using the facility that would be helpful, however, the restroom area should always be spotlessly clean to reflect a professional, higher end retail store. read more

This review is for the women's shoe department. I rarely write reviews for company and if I do it is usually a positive review. But the service I just got from the shoe department was simply awful. It was a Monday early afternoon so it was not busy at all but she was very short with me. It was not personable at all. She was not kind nor courteous. When I did not sign for my credit card fast enough, she even insulted me saying i know you can't see the machine. I could see it fine, I was just taking my time and not being rushed out of the department and a possible sale. I've worked in retail at plenty of women's stores before I worked full time at my career and this woman has no customer service. read more

Nice to actually have a salesman assist you with a purchase. It is a much nicer experience than some of the box stores around. Price was about that same however, but the service made that sale. read more

I DO NOT RECOMMEND this Macy's ex specially the jewelry-watches department, I went in there to pick up my order and no one seems to have time to help me, one woman point the others and I came over there that woman said she is BUSY, what a nice way to treat ur customers huh?? Then I finally have some one to help me then the way that women looked at me is very rude, asking if she can sized my watches since I just purchase it she said SURE with a very rude way. Then she stamped on my receipt and said I can't return it , I said ok and I totally understand it, then she went to size my watches and she was talking to the other woman and gossip about me, I totally able to hear it. They re NOT FRIENDLY at all, they do want to CLOSED their Doors for good, I don't feel sorry for them to closed down all of their business. What a horrible experience ever! IF I COULD I Would GIVE THEM ZERO STAR. And this is the SECOND TIME I have been treated this way. I PAID for my watches I'm not begging them to give it to me for FREE. Very angry and disappointed! Do not go there people! read more

I have spent the last hour calling three Macy's Stores trying to find a pair of Alfani capris. I have never had such difficulty getting through on a phone call or getting a person to speak too. Also I was cut off several times. In the past I tried calling your Macy's Oakbrook furniture store and NEVER got through to the store!! You need to do something about your phone system because it's not worth the time trying to shop or ask questions by phone!! WORST PHONE SYSTEM EVER!!!!!! read more

Four stars for the deals but the cumbersome online system and the confusion added by tying the in-store account number to a piece of plastic that has the out of store American Express account number embossed on it takes away any advantage. I only give it one star because no stars is not an option. It's like they design the on-line payment to confuse and befuddle customers in hopes they will miss a payment. So if you get one of these cards the best thing to do is use the card to get the sale price, then IMMEDIATELY make a payment to your Macy's card with cash at the same register being sure to keep the receipts. You would think they could afford to pay better IT people...well they can..so maybe it is all designed to make people miss payments read more

After consulting the latest Consumer Reports on mattresses, we checked online and found that Macy's carried the brand we were searching for. We went to the Northbrook Court store and was told that the mattress person was not in at that time, but the sales person took our name and number and said the mattress dept. sales person would get back to us. She did, the next day. That began a wonderful mattress- purchasing experience. Elizabeth, the sales person, who worked with us was so knowledgeable, explaining the difference between the mattress we were looking at in the store and the one reported in Consumer Reports. We purchased the set and our delivery date was set up. White Glove delivery service was used. Very impressive. The delivery guys called us and asked if they could arrive earlier than the reported time. When has that ever happened???? They came at their new time, covered their shoes, were extremely careful with the delivery (nothing broken or torn), and even put the dust ruffle on the bed for me. They volunteered to vacuum, too. All was done in under 1/2 hour. The whole experience was phenomenal. It was so stress-free. Now we are pain-free and well-rested on our new mattress. read more

This review is about this store, but mostly about macy's.com. Right before Christmas, I tried to place an order for a pair of pants that were on sale on macy's.com. When I entered my debit card number, I got a message saying that the card could not be used. I knew that I had enough money in my account, but I double checked anyway, and all was ok. Not sure what the problem was, I tried a credit card, and got the same message, even though again I knew I had enough money on the account. I went back and tried the debit card again a couple more times (I know, I should not have done that), and each time I got the "bad card" message." As it was late at night and could not call the customer service number (why doesn't a huge department store like Macy's have a 24 hour customer service number a few weeks before Christmas?!?!), I was able to chat with a representative online, who told me that there was one and only one order placed, and she gave me my order number. Just to be sure, I called macy's the next morning to confirm my order. The rep on the phone told me that she could see the attempts, but there were no orders placed. I checked my checking account, and the money had come out for each time I had hit the button to place the order - so the money was being held by macy's but they were telling me that there was no order. The rep on the phone said that the holds on the money would fall off in 3 days, so I asked her to just place the order over the phone and I added one more thing to my order. She got the same "bad card" message - and took more money from my checking account. She told me she'd check into it and call me an hour later. She did, told me she couldn't find out anything and hung up. So I emailed macy's customer service through their website asking for an explanation and my order and the rest of my money back. How could they say that the card was declined when Macy's was actually holding $130 out of the account?? Late that night I got a call from them. At this point, I thought there might be fraudulent activity on my checking account which might be blocking any transactions, so I told her I'd check with my bank, and she said she'd check with some other department at macy's to find out what was wrong. She said she'd call me at 10am the next day. Never got a call from her. After several more attempts at calling the toll free number, explaining the situation over and over again, still trying to place my order, and get the rest of my money back, I finally talked to a customer service rep who conference called my bank with me. The rep at my bank told us that there were no holds on my account, there were sufficient funds in the account, and there was no problem with my placing an order. Now, my bank had told me that in order to have the money released, macy's needed to fax them a note authorizing the release with the amounts and transaction date. So I told the macy's rep to go ahead a put through one order and send the fax to the bank releasing the extra charges. The macy's rep and the bank rep went over each dollar amount and transaction date twice, clarifying which were to be released and which one would be kept for the order. I was told that once the fax was sent, the money would be released right away. Several hours later, the money still had not been released, so I called the bank. They checked - yes, the fax had been received but the macy's rep had authorized the wrong amounts and the wrong date!! After we had gone over it TWICE! Seriously???? So after work, I just went into the Woodfield store, went to customer service, and explained my situation. Their answer - "hm, I don't understand how that could happen...but we don't have anything to do with macy's.com. I can't help you." After further pressing, she called a manager who listened to the whole story again. At this point, I no longer wanted my order, I just wanted all of my money back and an explanation as to why macy's was declining 2 perfectly good cards. The manager said she'd call macy's.com the next day and find out. The next day she called and told me that the money would go back into my account that day, and that was it. I still have no idea why my cards were declined. I had been using them for other Christmas gifts all month and I continued to do so after this incident with other merchants with no problem.. There were sufficient funds in the account, as verified by my bank, to put 5 holds on my account. I'm amazed that I had such a difficutl time ordering from a huge store like Macy's at Christmas time - and no explanation! Just 'screw you, we don't want your money.' Macy's is no Marshall Fields. read more

Today I had the worst "customer service" experience ever in the shoe department at Macy's in the Woodfield Mall! I received a pair of Uggs for Christmas that didn't fit quite right, so took them back for an exchange... unfortunately they do not carry Uggs at this location, so I asked for the money back. The person at the register was a man named James. He was abrupt and rude when I asked for a refund. He counted the cash in a way that I couldn't follow. As soon as he handed it to me he yelled "next" and waved me to move. I slid over about 2 feet at the counter and counted my cash... it was $10 short, so I told him this and he said, "no it isn't". I said I have not gone anywhere and counted the money right on the counter. He told me too bad. I asked for a manager. He got the department manager on the phone named Scott, who told me that he couldn't do anything about it until they closed at 9 pm to count down the register. He said he would check the register and camera's and speak to James about being rude. I will see if I get a call after 9 pm, but I will never shop in this location again. The whole experience is totally unacceptable!! read more