I did not like how the MAC makeup artists at this store do makeup. I received a full face makeover and they did not meet my expectations. I do not recommend. read more

The Chanel store at Macy Westfield Valley sucks big time. We purchased a perfume from there at end of Dec last year. Later on we found out that we should have received a 2 piece bag set with the purchase. So we went back to the counter and check with them if we can still get one since nobody told us on the day when we bought the perfume. The sales was apparently not very happy when we went up to the counter as he was happily chatting with someone around. He showed least interest in what we said and without going back to check once, he immediately said 'the bags are no longer available', NOT even with a SORRY! I tried to say something but was cut off by him bluntly 'the bag is of real cheap quality, you don't want them.' Wow, serious? A Chanel sales just said their product is cheap and nobody want them? I really wanted to ask him if he was aware that he's still working for Chanel and his boss could have fired him right away for his nonprofessional-ism and rudeness towards customers. Seriously, how could you expect a person like this to represent a high brand's image? The entire experience with Chanel is totally ruined and I'm returning the product immediately. read more

I got a feeling al LOT of employees are reviewing this store because I can't imagine how ANYONE can can give a 5 star rating with the HORRIBLE service here. I avoid going here because of all the rude employees but I was there last week and nothing has changed but the way they answer the phone. "How may I give you excellent service today?" they answer. I asked if she can check if they carry a pattern I found on macys.com. She automatically answered that they don't carry everything that is on line. I asked if she could check. She said "you want me to check?". I explained as politely as possible, that I did not want to drive and look for parking if the store didn't carry that pattern of china. I was on hold for a long time. She returned and said they did not carry it. Two days later, I was at the mall so I checked, and surprise, surprise, they carried the pattern. Unbelievable. I stood in line with a few heavy items, and the cashier was talking to another customer so she did not acknowledge that she saw I was there. After waiting for longer than 10 minutes, I asked if she could call a back up cashier. She responded, annoyed, there are lots of other registers around the store! I explained that I had quite a few heavy items and I would appreciate it if I didn't have to lug all these items to another part of the store. This is how they gave me excellent service that day. read more

Review of Shiseido counter. Need new staff that offers positive professionalism and willingness to help. The women here are very rude and in your face. I heard a sales associate ask the customer if she can even afford the products. Then another sales associate asked me how I can buy $75 worth of items when I am so young. That is too forward for a salesperson to be asking. They're also not convincing when it comes to promoting a product. I have gone several times at different days but not anymore. The women need to know their products and how to treat customers. I have been a Shiseido and Macy's customer for over ten years...and I am going somewhere else for my items. Vallco staff is far better. Replace your staff with professional, knowledgeable sales associates, please. read more

Macys is know for their pre sales which they drag you back into the store to buy more products. I had items to pick up in the Men's Polo Department. I left my receipt at home for the items I selected 10 days ago. This is a major sin. The young man helping me said I can not give you the items without the receipt. Then I said I placed it on my Macys account. Can I see your Macys Card he asked. I responded I have my driver license and you can look it up. He didn't know how to do this. My patience was thinning at that point. I said can we talk to a manager. That took some time and the manager came out. He told the young man that an ID would do. Then he went away for about 15 minutes with my California Drivers License. Manager saw me still at the counter. I asked where did he go. He told me that he should of gone and helped him. You think? He finally came back and said it was hard to find. This experience was exhausting. They need some sales training BIG TIME!! read more

Jacky at the Smashbox counter was very helpful. I was looking for an eyeliner that stays in place. She tried different types and also touched on my eyebrows...she truly enjoys her job and it shows...there was no pressure into buying products other than to say..."see how it wears" and then you can come back...I will be back... read more

here is everything you have ever wanted (or not wanted) to know about the valley fair macy's. the building itself has a cool history. macy's opened there in 1956 with a basement, first floor, and roof top deck that was accessible to shoppers by elevator. on the roof they had the sky terrace cafe, and seven carnival rides-- including a gigantic ferris wheel which became an icon since it could be seen from several blocks away. they removed the rides in 1958, and walled in the roof top in 1964 to make it the second floor. the second floor escalator is where the ferris wheel once sat. if you truly want to shop at this macy's, you have to approach it with a completely different mentality. think of it more like you are going to loehmans, or even a thrift store. there are definite deals and finds contained within this store, but you will have to individually hunt them out while avoiding scary and sometimes potentially threatening obstacles (read: pungent odors, rude shoppers, grimey fixtures, packs of non-english speaking scavengers trying to barder with associates, food/drink or bodily fluids in dressing rooms AND on merchandise, clueless associates, complete lack of leadership and management, messiness of merchandise due to lack of staffing, moms with those overly-large kid carts that mow you down). think of it as an .......adventure. and whatever you do, please do not go on the weekend. if you truly are in dire straights and have to go on a friday, saturday, or sunday, go right when it opens. otherwise, weekdays before noon are fairly dead and you can scavenge without half of the scary obstacles listed above. now, as for how to actually find a deal contained within macy's is a whole other ballgame. over the past ten years, they finally figured out that they needed to offer more incentives to get people to retain their credit card. however, they wised up over the past couple years in imposing numerous restrictions on how one can use their coupons. a large majority of their coupons excludes most all of their brands, or is very vague in listing "excludes various men's designers" and such. and if you happen to ask the associate in the department for further clarity, they usually will not know because macy's never informs the associates on ANYTHING, (even sales and such!)! i also have found that it is not worth getting macy's gift cards for anyone who has a credit card with them. in order to partake in any of the discounts, you have to use the credit card. even though the gift card is still macy's money, it does not apply, nor can be applied to pay off your credit card bill. as of now, the only sale which is worth while are the friends and family events which happen two times a year (may and december) where you save 20 to 25% off near everything. the only other way to get a discount on almost anything is if it is damaged. you can buy it for 10 or 15% off (i cant remember which) but it will be a "final sale". take if from me; having seen first hand a macy's associate that had to use scissors to cut off a junior's size 7 capri off of a woman's size 14 butt, know what you are getting into when shopping here. go mentally and physically prepared (e.g., you will have no assistance, and you need sanitizer). and avoid weekends at all cost! read more

I would say avoid Macy's as much as you can! I bought a furniture in their store, and the color doesn't match. I called the second day to return it but they charge 15% usage fee!! The worst place to buy furniture in the world ! I would give a 0 if I can. read more

Yesterday, my wife had her wallet stolen out of her purse when someone bumped into her at the jewelry counter in the Macy's women's store. Failing to protect its customers, the store refused to look at surveillance video. Never again will we shop at any Macy's property anywhere. read more

Macys furniture outlet is absolutely terrible!! We bought a couch and a table, and they told us it'll be delivered in 1 month or so. They keep postponing the delivery a couple of times. I received the couch in 2 months, and the table is still not here! Do not buy any items from this store. I'm so surprise that Macy's is such a big furniture store, but they still cannot keep their promise to deliver the furniture in time. read more

Can I give no star here? Customer service in home / bedding department is CRAP!! Had a quick question and been waiting in line for 15+ minutes for the ONLY sales in the whole bedding section, who decided to ignore me and serve the lady behind me, only because she was going to buy sth, while I was just gonna ask questions. Classic, Macy! read more

I am SO impressed with the revamp of this Macys. I recently went to the mall to look for bridesmaids dresses with my friend who is getting married and after trying all the very high-end retailers, we decided to check out Macy's as a last effort. I was actually so pleasantly surprised with the selection and upkeep of this store. I've been to this Macy's before, and like most Macy's, it had taken a turn for the worst. Most Macys in the past decade have gotten cheaper and messier, but the Valley Fair Macys now rivals (or maybe even surpasses) Nordstroms. The store was beautifully decorated, they introduced some higher end brands, and everything was clean and organized, even the sale sections. Check out the re-done Macys if you get a chance! read more

I purchased a sofa and loveseat from their furniture department some about 4 years ago. About a year ago, the couch began to have an issue with the frame not supporting the cushions so they would slide forward off the couch and give it a sagging appearance. When I contacted customer support about this I was happy that they would send a technician out to look at it. A week or so later when the technician showed up he claimed that the issue was with a foam roller that sits on top of the frame and not the frame itself it would not be covered under warranty. He called Macy's customer service and when I spoke with them again they said they would review the issue and get back to me. A month later and they did not get back to me so I called again. This time when I called they said another technician could be sent out in 60 days to revaluate and at least give me a repair estimate if the repair was not going to be covered. When I called 60 days after the first visit the Macy's customer service representative said they would not send another technician out and they were sorry. In my opinion this kind of run around for zero result will make me never shop at Macy's again. I dumped a hefty sum on this couch and loveseat and to have it not even last 5 years is ludicrous. I live by myself and have 2 other couches in the house that have lasted for well more than 10 years each and they were significantly less expensive. read more

Had to engage someone named ken and William pretty reluctant to help. Not sure worst macy ever seen

This is for the Women's Jewelry Dept. This place uses Bait and Switch -- beware. I went into to buy a women's gold rope chain. I had bought one five years ago and wanted to buy the exact same kind (karat, length, etc.). Luckily they still carried the model. I told the sales clerk that is what I wanted and to please wrap it up. She removed it from the case and placed it behind her (away from me) and then said she would get a gift box for it and would I please wait a moment. I did. As she rummaged for the box behind the counter I looked at the other items on display. When I looked up her back was to me and it seemed she was now boxing up my chain. It seemed to be taking longer than it should have, but no alarms went off. I looked around a bit more. Finally she turned and said it was ready and rang me up. I left with the box and that evening presented it to my girlfriend for her b-day. Big shock. The chain was a THINNER make, definitely different from what I wanted, and I knew I had been had. I had saved the receipt, but it did not have an item number on it and neither did the chain itself. How could I prove I had been had? Stay away from this place! (What I will do next time -- at another jewelry store -- ask for the chain to be placed in front of me on the counter before it is wrapped and take a photo of it with my phone.) read more

I hope everyone who loves make up gets a chance to visit the Urban Decay at Macy's in the Impulse Beauty Area. This weekend I took my niece and my sister in law (who is fighting cancer). It was special the UD Crew (Stephanie, Raphael, and Megan made it an incredible experience. Kathy, my sister in law, had not been out for a long time and Raphael brought out her beauty and made her believe she could fight the fight in front of her. Stephanie, took my niece under her wing, and gave her incredible tips about make up- She took the time to teach her and this made the difference to my niece. This was my first time meeting Megan as she did my face. She is an incredible artist as well in her own right. If you want a friendly environment the UD counter is for you. They are Edgy with Design but hey we have to have fun sometime and you will here. Stephanie thanks for having an incredible crew! read more

macy's is actually a really great department store. i used to work for estee lauder at the men's macy's a few years back. they have everything from home furnishings to kitchen appliances to suits to makeup to formal dresses to purses to swimsuits. i got my black leather couch from here! everyone that works at macy's seems to be very helpful and friendly. it's a macy's thing.. prices are competitive and if you find something on clearance or on sale, it is practically a steal! also, if you use your macy's card on some days you get 10% off. i would rather shop at macy's than nordie's.. read more

Awesome customer service by Vani. We brought a jacket with another rep who was not helpful at all. Afterwards, I looked at Macy online and there was a 30% difference between the pricing. We went to another counter and Vani was so helpful and we decided that Macy is going to be in our list of top customer service oriented shopping place. Vani was in 2nd floor women's section.. read more

The ladies at the Estée Lauder station are literally the most incompetent girls I have ever met in m life. There was this one lady in particular who matched me for foundation (I got a shade that was a little too light before and wanted to exchange it) and it was seriously the wrong shade. It was as if I was 10 shades lighter. I even told her that it didn't look right and she went "so what color do you want then?" UHHH you're rude and annoying -_- shouldn't YOU know??? Obviously not. Then I got matched at Sephora and the lady got it right the first time. So I went back and just exchanged the color. The same lady talked to my boyfriend and went "so she wants to change it?" And rolls her stupid eyes. DONT ROLL YOUR EYES AT ME. ROLL YOUR EYES AT YOURSELF FOR BEING TERRIBLE AT YOUR JOB. I wasn't able to get her name, but she's a small white women with an accent and somewhat curly grey hair. You're better off going to Sephora where they actually know what they are talking about. read more

This review is for the wedding & gift registry department. My fiance and I attended a recent "Sip and Scan" registry event here - they had a DJ and provided some free hors d'oeuvres and mocktails while couples registered. There were also some giveaways (which we didn't win, sadly) and everyone got a free gift at the end (a bridal magazine and $25 restaurant.com giftcard). The event was really nice and well organized. I had set up a registry online awhile ago, but it was nice to go and look at things in person. The staff was very friendly and helpful and we were able to get our registry pretty much squared away. My only complaint was that a lot of things we found in the stores weren't available online. I think we want most things on our registry to be available online, since almost everyone shops online these days. It makes sense that location-specific things like Stanford mugs aren't available online but a whole bunch of other things we picked out in the store also weren't. read more

Usually my daughter and I enjoy a "girl's weekend" in San Francisco and stay in a hotel over the Thanksgiving weekend to shop until we drop. This has served me well over the years since I finish all of my Christmas shopping in three short days, and when I need a break from the madness there is a cozy hotel room to retreat to. This year my niece was visiting from out of town, so we chose to stay home and spend time with family rather than go on our usual girl's weekend and I'm afraid it has thrown me completely off schedule. With less than two weeks to go until Christmas it was high time I headed out to brave the mall. I enjoy shopping, but can't stand the crowds, nor the rude shoppers that seem to abound during the Christmas season. Parking at Valley Fair can be stressful any time of the year, but things get particularly ugly around Christmas time. I spent the better part of 20 minutes aimlessly driving about while trying to find a space because the line for valet parking was just ridiculous. My first stop was Macy's, I don't understand why Macy's must split their store in half with men's and housewares located at one end of the mall and women's all the way on the other side of the mall. This is a trend I've noticed while shopping in Union Square too, but there I only have to cross the street to make my way to the Macy's men's department as opposed to Valley Fair where I am forced to traverse the entire length of the mall. Other than these minor annoyances I do like shopping at Macy's because of the overall quality of the clothes, I think that they are well made and prices are very reasonable. There were not very many sales associates available, but those who did greet me were very friendly and did their best to help customers which is always appreciated during a busy shopping season. read more

I just saw the women's fashion show and persian new year dances and I must say, it was one of the most fun things Macy's has done! Loved it!!! read more

So I'm writing this because, I'm so mad at this store. I've bough some many things here. So last year in December after Christmas I had received a few gift cards to Macy, so I bought a Michael kors bag, that was totally of $512. So about two weeks ago I was wearing it and it broke the long strap, while I was wearing it. So I went to Macy's at valley fair where I bough it and asked if I could get a new strap or a new bag. I had called five times on Friday to ask what they could do. Well every time I call some would answer and then hang up the phone, no customer service at all. So today I go there and they say I need to have a tag or the gift card that I used or my respite. So I asked the lady people have to hold on to the tag and a gift card that has no money on it, just in case something happens to the bag. I told the lady it's almost been a year. I WILL NEVER BUY A OTHER MICHAEL KORS BAG EVER!!!!!!!!!! I've haven't even had the bag for a year. That is crazy!!!!!!! This was the first bag that I have ever bought that broke, I have coach, Dior, Tory Burtch, etc. and nothing but the first MICHAEL KORS bag that I have bought it broke..... F*king crazy!!!!!!!!!!! read more

The Valley Fair store has by far the biggest selection of merchandise anywhere. Their shoe department, handbags, and cosmetics are awesome. You can find stuff at this Macy's that other locations do not carry. For the volume of customers this store has, the Sales Associates do a really good job. When you consider that they handle sales transactions, get merchandise for the customer, try and keep the fitting rooms cleaned and be friendly and courteous, I'd say they do a great job. Nothing is perfect, but overall very good! read more

I dont think this is a good store because all the clothes are mixed up and its hard to find stuff. Its hard to find your size of clothing in the store and when you ask them if they have any they say no. Also Some employees are rude. read more

Fuck this place! I hate it and will never be back. First of all, parking was atrocious. Fine, I understand its six days till Christmas, and I can overlook that. As soon as I walked into this Macy's I I knew I was going to leave pissed off. All I needed was a gift card to Ticketmaster, they had them here for some reason. I walked to the gift wrap place that was being mobbed with lazy motherf'ers who couldn't or wouldn't wrap their own gifts. I saw the Ticketmaster line and got in it. After waiting for fiteen minutes I walked up to the girl behind the counter and asked for a gift card and this was my response, "ticketmaster requires a ticket." And I was like, "what ticket," and she pointed to this small red ticket dispenser. I asked her if she was serious and she told me I had to wait. I asked why I had to wait even if this line was exclusively for ticketmaster and received no response. I had been to this location three times to try and get this gift card. After being pissed already I grabbed a ticket only for them to tell me fifteen minutes later that the computer was down. I then lost control. How can people in customer service be so fucking clueless to their surroundings. These stupid bitches behind the counter were slow and stupid and had no idea what was going on. It all amounted to a very bad combination. I don't have a lot of free time on my hand and they wasted my time. I definitely took it personally. Fuck you Macy's. I hate you and I hope you DONT have a Merry Christmas! read more

Went in yesterday to purchase a mattress during their mattress sale. There were at least 4 sales people. One gentleman writing an order, another talking to a customer-the other 2 idle. I tried out beds for at least 15 minutes with no one approaching. I got up to get a sales person-and the quickly dispersed. One salesman approached a customer that had just walked in to the department. I'll be buying my Tempur-Pedic at Sleep Train! read more

Kept my promise going to review how bad the workers are at Macy's Valley Fair Womens dept side. Coming from an entrance not knowing it the malls was closed because the loudspeaker person could not be clearer, I assumed the mall was still open and wanted to get my niece a birthday present. I went thru and entrance which was open and walked to the escalators. This girl worker was like "We are closed" I was like I thought it was open due to the fact the announment said 10 minutes. She said no and I said ok then started to walk to the exit i went in before. She goes on about to her coworker like "These people dont listen I said the exit is that way, they don't understand me" Then the guy coworker was like "THe only exit was the one by them". I proceded to see other people walk about of other exits and even checked my exit and it was still open. I dont like that tone of saying indirectly im stupid for not listening to them. I know which exits are still open and I can clearly see people walking in and out. I use to work by this area and I have to say Valley Fair workers are the worst. Even people who drive around there are terrible drivers. I will never shop at that Valley Fair again. I had to around the whole building just to go back to where i parked. If workers cant tell the difference which doors are open in plain site, they need to open their eyes and stop acting like tools. I bought a jacket last week at Macy's and i returned it just for that. I hope Macy's Valley Fair properly train their employees not to imply their customers are stupid by not listening to them. Maybe they can speak up and be nice about instead of being stupid and rude about it. read more

Macy's is not like it used to be and is displaying signs that it may be closing it's doors soon. I do not recommend purchasing a mattress from Macy's after my experience. There are many other retailers near by. I spent ~$2,500 on a mattress & box spring set with a 10 year warranty. I experienced preditory business practices when trying to receive a refund after they took back the mattress after failing 3 seperate times over ~6 years. The customer service protocol was followed to the letter of the law and that process was very strict. They used an outside service to conduct the inspection under warranty and it they did not perform a load test rather they measured the depression using a string test and gauge. They have a number of loop holes to void the warranty (stains, inaccurate box sprints, etc). The biggest one was that they intentially do not print the warranty on the receipt. There is no evidence of a warranty other than what they have in their internal database. They picked up the mattress under warranty but will not refund the money claiming they will send a check that never arrived and it's been almost 4 months. They claim they sent the funds back electroniclly to my original card used and my bank is holding onto the funds. I checked and an audit was performed by my bank. No funds have ever been received. read more

I had a very pleasant shopping experience today in Macy's woman department the third floor. The associate, Gerannaz, was so helpful and responsible to do all the transactions and finished up my return items. She tried to help me to maximize all the discounts on my purchases. I love to shop in Macy and I always have very great surprise on their discount prices. read more

Holy snaps. A manager called me and apologized and was super accommodating. She told me to come in this weekend and she would get everything sorted out for me. Now that is the macys I would like to see more of. read more

This store earns a solid 1 star review. Please expect 30mins parking time with no staff organizing or directing traffic. Also the cashiers and front desk people are useless and rude, don't expect anything from them either. read more

There customer service really is not up to the standards of a good department store. Employees don't know what helping customers keep them employed. Why shop in a store that treats customers like they are nothing. Isn't customers that keep the doors open? Management needs a team meeting on this.... Assholes!!!! read more

I absolutely DESPISE this place. My mom drags me here sometimes, bribing me with her Macy's rewards money, promising me half. She has a love-hate relationship with them. I just have a hate relationship. First off, the place is always a mess, especially the sale sections. In the shoes department, I usually trip over at least one box or pair of shoes lying in the middle of the floor unattended. And the clothes on hangers on the racks are ALWAYS tangled. And they over-pack the racks, so you can't even look through the racks without having to push, pull and pry. THEN, there's the shitty customer service. OMG, do any of these people have training?????? It seems like anytime my mom goes to buy something, someone doesn't know how to work the effing registers. I mean come on!!! And when she uses her Macy's money/coupons, they don't even know how to ring them up, how to use them or sometimes what they are! ARE YOU SERIOUS? OMG I HATE THIS PLACE. And most of the employees look unprofessional in worn clothing, sloppy sweaters and crossed out name tags that hang sideways off the their tops. And many do not have any people skills. OH!! And have you seen the dressing rooms in the women's department of Macy's, especially around Impulse?? OMG!! So ghetto!! They are so dirty and falling apart! Disgusting!! God I hate this place. I avoid it at all costs. read more

This is for the furniture department. Stay away from here especially from the manager Rosemary and sales associate Amina. I purchased a couch, paid cash and was promised a delivery date. A month later no couch and was given a much later delivery date. I wanted to CX but then they said because I paid cash, it would take 6-8 weeks for me to get a check in the mail! Whatever happened to getting your money back in the original form of payment? Anyway, instead of canceling, we switched to a sofa they supposedly had in stock. Guess what, 2 weeks later and still no couch.I call customer service only to find out there was no new sales check written up for the new sofa. Rosemary and Amina blame it on computer system issues they are having. Out of frustration, I just cancelled and will wait for the check in the mail.Amina promised me the moon and stars every time I called or went to the store. Still no sofa. Rosemary the manager is rude and not willing to rectify the situation.Stay away! read more

I normally don't write reviews, but today I had a bad experience with the First Lady I asked for help for in the intimate section. I was looking for a body shaper, that would help me shape my body back to the way it was before I have birth. I struggled looking for them for a few mins I asked the worker that was near by what size she would recommend if I should get one bigger or smaller then my size. She responds was "no, not in that style, unless you want to choke." oh, and I forgot to mention she was chatting about some issues going on a Macy's with her coworker. After what she about the choking part her coworker laughs and she goes on saying "I am not going to organize the stuff in that box, that has been sitting there for a few days" ... basically she and her coworker ignored me and were very rude. I went on search and grabbed about 5 different body shapers in styles and sizes, when I walk towards the fitting I see a another worker form Macy's and I ask her, the same questions I asked the other lady, she responds with a smile on her face and says very nicely "I recommend this style for you, these are very good," I say, "thank you, can I try it on before I buy it," she says, "yes, if you need a smaller or bigger size, please tell me I'll be right outside." This lady was so kind and helped me out so much, she helped me find the perfect size. She greeted me with a smile and though out the whole time she helped me she was always smiling and was always kind. I recommend that who ever goes to this Macy's to look for Hortencia, she is very kind. Next time I come back to this Macy's I know who I'm looking for. Thank you Hortencia for your help. read more

Macy's credit cards go up to as high as 24+% interest. This outrageous interest rate takes away any savings you think you are getting on sales, discounts, etc... Additionally, I was in line and thought I had plenty of credit on my card for a purchase only to be declined. I called Macy and asked "Why" and they said they had cut back my credit line -- and they did it without even the courtesy of a letter. It was embarassing to stand in line with others behind me to be turned down--I've been a Macy's customer for 20 years. On second thought, I felt lucky that I was not going to be paying the theft rate of 24% interest! I'm cutting up my Macy card today. That's not the way to treat the customers who have been with them through the years. Bye, bye Macy.l read more

got my suit altered here, was sized by an older gentleman who didn't ask how i wanted the suit to fit. proceeded to do things his way and suit came back still long. (5'4 male). went back and had the suit resized by a younger person and fit all the specifications i wanted but they lost the suit! when i went to pick it up again the older gentleman sized me the same way the did before! when i told him to cut it shorter he scoffed and did it his way...after being frustrated i went back for the last time when a younger employe named carlos helped me. He sized my suit to my liking and made it done and ready for me in 2 days due to the hassle.If you're looking to have a suit fit in a more modern way i would recommend seeking carlos...If you want baggy pants and long sleeves seek anybody else there.. cost 35 for both coat and pants alteration read more

Macy's is catering to a crowd that is willing to spend high dollars on cheaper, made in China stuff and will do so with very little customer service. Unless you're in cosmetics, you'll have a hard time finding help at the registers. If you have to return anything, be prepared to tolerate a less-than-happy attitude from the retail workers and be prepared to offer up your driver license, your address, your phone number. No thanks, Macy's. I don't believe you're entitled to my personal data to return cheap clothing. Your competitors don't, so I'll be walking down the way, shopping elsewhere. read more

I agree with other reviewers here about the shoe department. It sucks. There is no service and you can't get help to save your life. One thing that I found that I LOVE is the Macy's by Appointment shopping service. For someone like me who hates to shop this is a Godsend. In my case I was looking for clothes. You call and they ask you a bunch of quesitons about your style, what type of clothes you want such as work clothes, special occasion, etc.your size, color preferences etd. Then you make an appointment and when you show up they have a whole bunch of stuff in your size already picked out and waiting for you. All I had to do was start trying st uff on. As I handed back things that didn't work the sales person would bring others in a differeent size, color, style, whatever I wanted. When I had decided on what I wanted to purchase I said I was done. She rang it up and I was on my way! I bought about 10 pieces of clothing in about an hour and a half. To find all of those things would have taken me hours of wandering through the store just trying to find stuff, much less take the time to try on and then get subsitutes for what wasn't right. I will never shop any other way again. She didn't pressure me into spending lots of money and there is NO Charge for this service. I love it!! The ONLY drawback-and this is a big one-is that this service is only offered Wed-Sat from 10am to 6pm. I, like most women, work during the week, so the very limited hours make it difficult to get in at a convenient time. Maybe if they get lots more demand they will expand the hours. I would recommend this to anyone who hates shopping as much as I do. read more